314 comments found.
i tried to import the theme but all pages are not imported, can you tell me the process or can you import all the pages from your demo to my website?
for example shop with sidebar is not available after import, but in your demo there is a sidebar option and also in your demo full width shop and default shop looks the same
Missing Pages / Functions
- shop with sidebar - product style 1 and style 2
created a ticket as well for this, pls check
Hi there,
Please check your ticket again, as we have already replied to it.
Thanks.
Cannot install latest AUROS theme update – missing style.css error
Hi,
I’m having a problem installing the latest update of the AUROS theme.
the error:
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
My current theme version is 2.0.6 AUROS. I have just purchased/downloaded the new update, but when I try to install it via WordPress, I get the following error message:
The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Could you please check what might be wrong with the update package or let me know how to install it correctly?
You can contact me by email at jetfox.design@gmail.com .
Thank you in advance for your help.
Dear mate,
Pls unzip folder download the upload file theme.zip and install our template. You can refer to the guide: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Thanks.
I’m going crazy!! The shop page has a moved to the left. The simple product image is super big and when the mouse hovers the big picture is still there and you can see theopo up picture. Help
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
unfortunately there is no recent update
We’ve made updates in the Aurous Core Plugin to resolve the issues. You can rest assured that our theme is now working properly.
Thanks for the fast response, that’s great that you’re answering fast! but I need to see an recent update on the theme that is tested in elementor and woocommerce etc etc
The latest version of Auros is compatible with the Elementor and WooCommerce plugins.
Hi, how can i get some support for this theme, they are asking me to pay
Dear mate,
If you’re unable to submit a support ticket, please feel free to contact us directly via email at help@wpopal.com. We’ll be happy to assist you as soon as possible.
Also, please make sure you’re logged into your account and that your support period is still active when submitting a ticket on our support portal: https://wpopal.ticksy.com
Thank you for your understanding!
Best regards,
Ok, thanks , i will try that
Ok. Thank you for choosing our template.
Hi, what is the current version of the theme?
Hi.. The latest version 2.1.0
Hello. Is there a way to fine tune your pre-built Single Product Page in Elementor Pro? By default is only customizable in Appearence—>Customize.
Dear mate,
If you would like to edit the single product page using Elementor Pro, you will need to purchase the plugin separately and customize it as per your requirements. You can refer to the guide: https://elementor.com/help/woocommerce-single-product-builder/ Let us know if you need any assistance during the customization process.
Best regards,
Bonjour,
j’avais une licence sur votre thème et malheureusement j’ai perdu les identifiants ce qui fait que je n’ai plus accès aux mises à jours. Le site est actuellement en service et je me demandais si en rachetant une licence vous pourriez me la réinstaller sans modifier le site actuel? En vous remerciant
Yes. We will check and reinstall it for you. Please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Hi, theme is not working with latest updates of wocommerce, and no pages are showing with elementor. I am using this Version: 2.0.6
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Kindly include a changelog so we differentiate between updated versions
Hi.. Currently, there isn’t a changelog available. We will check and update it shortly.
Hello, i have bought the template and i installed the home page 17 as main page but the picture are blur. How can i fix it?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. Thanks,
I brought this theme in 2019, I have the following problem,
We understand that your website was running properly on atticboy.co.uk, and content was copied from atticboy.co.uk to atticboylondon.co.uk, but the domain name is different, and the document path has changed, which may cause a menu page issue. It appears that a WordPress theme page is configured to prevent menu pages from appearing on the website when accessed directly without logging into the WordPress dashboard. We kindly ask that you examine this setting with your developer and take appropriate action.
My support have expired and i am being ask to pay to renew support but can you help, i can provide more information on the problem if someone contacts me
Thanks
Dear mate,
Please contact our support team via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Thanks
I have emailed you
We will check and reply to you via email.
Thanks
Pls recheck the email. We solved the issues and replied in the email.
Thanks for that, but i see the header image is only on the home page it should really be on every page , it that an error or do i have to insert the header image on every page?
Hi there,
Pls click edit page then add Breadcrumb Background in the Page Settings: https://prnt.sc/qXNM3qj0TtVF
Thanks.
Thanks a lot, my edit page settings does not show what your screenshot shows but i have managed to work it out
This is great to see – kudos to you for finding the solution!! I’m marking this as solved with all due respect to you for doing the work here
Yes everything seems to be working, thanks for your help it was great, if i have a problem i hope you don’t mind me getting in touch again
Of course. If you have any further questions or need further assistance, please get in touch. We will be here to help you.
Thanks a Lot for all your help
Hi.. Thank you for choosing our template.
Hi again, thanks for fixing the previous problem but i have just notice that my cart has disappeared?
For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you.
Last time i was given this email address to contact for support help@wpopal.com My support have expired and i am being ask to pay to renew support but can you help, i can provide more information on the problem if someone contacts me
It was this team that sorted out the last problem i had and the cart icon was there so i am not sure what has happen to it
You can resubmit the request again. The support team will check and assist you. Or contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you.
Because i have been dealing with the support at help@wpopal.com i would prefer to deal with you again if that is ok with yourselves, I can send the issue to that email address
Yes. We will check email and solve the issues.
Thanks a lot
Hi.. Thank you for choosing our template.
Hello, please implement a changelog for this theme. So we can see what was changed per version release.
Thanks
Hi.. Thank you for your interest. We will check and update the changelog in the next versions.
Is it possible to display the ‘Request a Quote’ button?
You can refer: https://woocommerce.com/document/requestquote/
Good morning,
I am very confused, a webmaster created my site https://institut-belle-amazone.fr with your theme and unfortunately I no longer have the “license purchase” access codes and I am missing the theme parent. So I no longer have access to the dashboard on WordPress “critical error”. I would like to reinstall the parent theme for this site and benefit from the update since woocommerce is no longer compatible with my old version. Can you help me? If necessary I will provide you with the screens of my WordPress dashboard. Thanking you in advance
Dear mate,
Please contact our support team via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Hello!
I have a pre-sale question. Is the theme fully compatible with WordPress 6.4.x, WooCommerce 8.x.x, and PHP 8.2?
Hi There,
Yes. Our template is compatible with WordPress 6.4.x, WooCommerce 8.x.x, and PHP 8.2?
Thanks.
Your theme is out of date, Brand logo does not show on product page.
Widgets are not working anymore as it shows legacy widgets, cant add price filter etc.
Cant email you as my support ended while ago and your site forces me to pay to request support. Id advice anyone to avoid buying until the seller fixes these issues.
I bought your there while back, 2020 and never used it, just this week decided to use it and so many issues.
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. Thanks,
where can I get purchase code? to open a submit
Hi.. You can refer here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Okay thanks, Do I need to buy also elementor to buld this?
Hi.. The template includes a free version of Elementor. If you want to use Elementor Pro version you must buy it.
Hello!
I am using the Opal Text Carousel Widget and somehow it does not render as a carousel on mobile devices. In fact, as soon as the viewport width goes under 1024px, it renders as text elements listed in a 1 column layout. The user has to scroll too much until he gets to the content that is placed after the carousel.
How can I extend the JS viewport width limit, so that the carousel always gets triggered?
Still a great theme, I can recommend it to anybody interested in it! 
Thanks for any help on this! Kind Regards
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hi WP Opal, for some reason my ‘handheld footer bar menu’ has disappeared from my theme. Please let me know how I can reinstall it?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Good morning, As my License period has expired I am unable to submit my ticket via the WP Opal website currently. I just need to know how to enable the aforementioned footer? Kind regards,
Please contact our support team at email: help@wpopal.com and attach your site info also, they will check and support you.