12711 comments found.
Good morning, I wanted to know when the new version 8.0 with gutenberg blocks will be released and also if the theme will be FSE. Thank you
Good morning,
Thank you for your interest in our upcoming updates. You can read about our plans for the Gutenberg update and our roadmap in our blog here https://xtemos.com/woodmart-8-0-alpha-gutenberg/
If you have any further questions, feel free to ask!
Best regards
Thanks for the answer, in your link i have not found if the theme will be Full size Editing. Please can you let me know ?
Currently, we don’t have plans to implement Full site editing.
hello my support had already expired hence I can’t submit any ticket to enquire on the support forum.
my instagram was previously successfully connected via the API method and it was working well for a very long time till recently it started showing an error: (#10) Application does not have permission for this action.
Hello,
Please contact us using the contact form on our profile page. Send us your purchase code and admin access so we can check the issue. https://themeforest.net/user/xtemos
Kind Regards
Hi, I’m trying to register a theme I bought on June 4th and it keeps telling me that the code is already in use. What should I do?
Hello,
Please send us your purchase code so we can check this for you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello,
After the last update 7.5.1 the checkout page is wrong. The Order resume should be at the right but now it is shown below the ‘billing form’. Please take a look at this capture to see what I mean: https://drive.google.com/file/d/1MD_m87G-an9mMWqCUW0PZsY62EoOf2PP/view?usp=sharing How can I fix this? It was working fine before the update.
Hi,
Thank you for reaching out to us. We’re here to provide you with the best support possible for your WoodMart theme.
We have answered your questions on our support forum. Please continue the conversation there.
Kind Regards
pre-sale questions :
1. What optimization plugins are there in this demo: https://woodmart.xtemos.com/organic-farm/2. I see in the source code in the images an optimization of image sizes like this
263×300.jpg 263w, https://woodmart.b-cdn.net/organic-farm/wp-content/uploads/sites/18/2023/09/farm-sour-cream-1-88×100.jpg 88w, https ://woodmart.b-cdn.net/organic-farm/wp-content/uploads/sites/18/2023/09/farm-sour-cream-1-430×491.jpg 430w, https://woodmart.b cdn.net/organic-farm/wp-content/uploads/sites/18/2023/09/farm-sour-cream-1-150×171.jpg 150w” sizes=”(max-width: 700px) 100vw, 700px” />
Is this a default theme or a 3rd party plugin that I will need to install if I purchase the theme? if so which one
3. Photo gallery – is there a option of grid on desktop and slider on mobile for photo gallery?
I mean an image grid that looks something like this to be on product page:
https://theadventurepeople.com/tour/alaska-discovery-8-days/11%7C150401%7CSASOHi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
1. We use WP Rocket plugin on all our demo websites.
2. srcsets are a part of the WordPress core functionality.
3. There is no such option for the product images gallery in our theme.
Kind Regards
Dear all. I have a php 404 error when i will edit my startpage on backend. I found some widget fault in the theme with query monitor. I tryed also another standard theme. But same thing. I contacted my hosting and the say it’s the theme and widget. So i can not enter backend anymore. See printscreen: https://prnt.sc/fEiyDnXgrGUq and: https://prnt.sc/A3h0x7JZzmfy
Also i discoverd an empty cart on the right side, while it is filled and can not go to cart. And can i use php 8.2 version?
Emty cart is solved, a plugin called disable bloat was the issue
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Hi, The problems is solved somehow, everything is working fine again. But one of my questions was, can we usu PHP 8.1 0r 8.2 version? Thanks!
Yes, our theme is fully compatible with PHP 8.1 and 8.2.
Hello! My support has expired. I would like to add Bulgarian translation but I am not able to import it. My translation is 92% ready and it would be a waste of time to add it manually. Some of the members of WP Bulgaria Facebook group asked me to do that so it would be available to more people not only to WPBG Fb users group. How can I do that?
Hello,
Thank you very much for contacting us. Please upload the translation file to Google drive or similar service and send us a link using the contact form. We will update it on our website. https://themeforest.net/user/xtemosKind Regards
Thank You!
Can’t disable the promo popup I tried in theme settings but still shows up on first visit
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hello, I have error in WooCommerce – Status:
regal/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0, regal/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0
I don’t have patch “574349” and cannot apply it.
Hello,
Thank you for contacting us.
Make sure that you are running the latest version of the theme. Then, you will be able to apply this patch in your dashboard.
Kind Regards
HI. Are there any requirements to activate the “Linked Variations” option? Because I found and activated this option but I can’t find any “Linked variations” button in the “Dashboard -> Products” path.
I followed the documentation but despite activating and deactivating the option several times the “Linked Variations” button never appears… I don’t know if other requirements or a particular configuration of the products are needed for the setting to be activated…
Thank you.
Hello,
Thank you for your question.
You need to update the WoodMart theme and WoodMart core plugin to the latest versions. You can update the plugin in Dashboard -> WoodMart -> Plugins.
Kind Regards
Thank you very much
You are always welcome. Feel free to contact us if you have any further questions.
Problems with WPBakery 7.7.2. and Layouts (single product) : I have many websites with your theme and it’s really great. Take note that we the last update of WPBakery the Layouts doesn’t work. I tested without plugins in differents sites and the problem comes with the last version of WPBakery. We thank you you fix this error because is very important. Take note that if i put old versions of WPBakery works fine without problem. Thanks !!
Hello,
Please send us your admin access so we can check the problem on your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
send it !! thanks for your help. really your support is always excelent. I recomend 100% your theme for the new users.
Hello,
Sorry, but the password seems to be wrong and we can’t enter your dashboard.
i’ve send you a new password. thanks again !!
We checked your website and see that custom layouts work correctly. Could you please clarify how to reproduce the issue?
The old layouts works fine but now after update wpbakery when you make a new layout and want to active or edit appears this message “Something went wrong with the creation of the layout!”. If you want to duplicate a old layout give error too. You can try to active the new layout i create and you will see the error
Try to add the following PHP code snippet to the child theme functions.php file to fix this
add_filter( 'rank_math/excluded_post_types', function ( $post_type ) {
if ( isset( $post_type['woodmart_layout'] ) ) {
unset( $post_type['woodmart_layout'] );
}
return $post_type;
} );
I would like to have a plus and minus button on the archive products, we are working with fruits and veg. and the customer wants maybe 5 kg. so if we have an + and – button the customer can choose who many products he wants. I hope this is clear (Example https://klbtheme.com/grogin/)
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
it’s possible change the checkout page like izilbeauty
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
Could you please clarify your question and write some details about what exactly you would like to change on the checkout page?
Kind Regards
yes , i want to change the checkout page ,like izilbeauty website check out page
https://izilbeauty.com/en/checkout/?stage=customer#customerYou can customize the checkout page using Elementor or WPBakery page builder and build a very similar page.
I tried applying all patches, but we still have an issue where Add to Cart is showing out of date -
woodmart/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0,
How else can I fix this?
Hello,
Please send us your admin access so we can check the issue on your end. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
sent just now
Also, I had this popup for a malware scan:
Type: file Description: File appears to be malicious or unsafe: /public_html/wp-content/themes/woodmart/js/scripts/wc/woocommerceNotices.min.js
file: wp-content/themes/woodmart/js/scripts/wc/woocommerceNotices.min.js
realFile:/public_html/wp-content/themes/woodmart/js/scripts/wc/woocommerceNotices.min.js shac: E26B3826B120ADCAB14D289177F306C31D7626FF48EA948CBEFA8A0ACD199FDA Severity: 100
Are there any plans on updating the pre-build website I have just installed Electronics and the share and social media icon are still twitter, would prefer if they were X.
Hello,
We have updated the Twitter logo in our theme already. Make sure that you are running the latest version of the theme.
Kind Regards
Hi this was an import from within your theme, it pulls the twitter icons.
Ignore that, not sure but it did not tell me a new update was available for the theme.
We have two questions before purchasing
1- We are now using the Karo theme, and we want to change it to WoodMart. After the change, will there be an error in the design of pages created via the Karo theme?
2- After changing to the WoodMart theme, will the site’s ranking on search engines be affected?
Hello,
Thank you for your interest in the WoodMart theme!
Regarding the design of pages created with the Karo theme, we cannot guarantee that there will be no errors or design changes after switching to WoodMart. Each theme has its own structure and styling, so some adjustments may be necessary.
As for your site’s ranking on search engines, we can’t predict how it will be affected. Theme changes can influence site performance, loading speed, and SEO, so it’s important to test and optimize accordingly.
If you have any more questions or need further assistance, please feel free to ask.
Best regards
Hello one of my clients have a website with a cracked version of woodmart later on he released that its full of malware my question is incase I have purchased a new woodmart activation code can we active and update the cracked theme and contained on the same website or we need to redo the website again ?
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
Yes, you can purchase the official version and update it on your website.
Kind Regards
Hello,
File needs updating: woodmart/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0,
Also: WPBakery Page Builder 7.7.2 is out. Can this be updated on yourside?
Hello,
You can fix it by applying patch # `574349`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you. To update the plugin go to Dashboard -> WoodMart -> Plugins.
Kind Regards
Hello, the renewal of support with this topic is $41.13?
I find it very expensive, since it cost $19 with something else. Can you explain to me please?
Thank you
Hello,
The support price is set by Envato and you can read more information about this here https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Kind Regards
