127 comments found.
The theme is broken with lots of errors. So I’m trying to contact the company ThemeRex but their website is down https://themerex.net/support/?utm_source=tforest&utm_medium=click&utm_campaign=support&envato_item_id=20263603
Hello,
The website is working fine on our end. If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
I have finally been able to access your website and purchased a renewal but not getting any response from your support team. Please respond.
Unable to submit a support ticket because your support website doesn’t recognise my login (though your payment site does) and though I’ve purchased a renewal it doesn’t recognise the licence code.
How can we change header phone number ?
Hello,
Thank you for choosing our theme!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Check please
Please press the Switch to Live operator button https://prnt.sc/Eh3vIuhfZ6sJ in your ticket, and our Team will assist you.
Regards.
Are the attached images copyrighted? Becasue a friend got copytight notice.Please give me answer
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hello, I cannot delete the appointment button at the top (header), how can I remove it?
Hello,
Thanks for reaching out to us!
The header layouts are easily modified with the page builder. Please check the guide – https://hotlock.axiomthemes.com/doc/#layouts All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hello, I am uploading it in the WordPress themes section, but it says the file is missing (css), why can’t I upload it?
Hello,
Thank you for choosing our theme!
Please make sure that you extract the downloaded package and upload only hotlock.zip in Appearance-> Themes.
Please check the manual for the theme following the link: https://hotlock.axiomthemes.com/doc/#getting_started
In case you still have issues, please provide your website details in the support ticket at https://support.themerex.net/submit. Our Support Team is always ready to help you and resolve all the issues.
Thank you!
how do we customize the footer icons / social media icons to red?
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Color Scheme Editor. All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Not working, where do I go watch video: https://www.loom.com/share/e3a6f8b46db3429d8a80f28b2fe5d323
My Site https://www.hiresecuritymelbourne.com.au/ Speed is delayed with this hotlock subject might you at any point if it’s not too much trouble, let me know how to limit this issue.
Hello,
Thank you for contacting us!
Website loading time depends on many factors like your server response time, image optimization, caching etc. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Please provide your website url in the support ticket at https://themerex.net/support/ Our tech support team will point you to steps on improving website performance.
Regards.
Your statement appears to be referring to a discussion centered around the “HotLock | Locksmith & Security Systems WordPress Theme + RTL.” Here’s what that means broken down:
HotLock | Locksmith & Security Systems WordPress Theme: This is a specific theme available for WordPress websites. It is designed with a focus on locksmith and security system businesses. By utilizing such a theme, a user can create a professional-looking website without needing extensive knowledge of coding or website design. The theme likely offers features, layouts, and graphic elements that are particularly suitable for these types of businesses.
+ RTL: RTL stands for “right-to-left”. It’s a feature in website design that supports languages which are written from right to left, such as Arabic, Hebrew, Persian, and Urdu. This feature is crucial for ensuring the website is accessible and user-friendly for speakers of these languages.
So, a “Discussion on HotLock | Locksmith & Security Systems WordPress Theme + RTL” would involve talking about this specific WordPress theme, its features, how to use it, its advantages and disadvantages, and possibly its support for right-to-left languages. It’s a conversation likely happening among WordPress users, developers, or those in the locksmith and security systems industries. https://www.securitypatrolsmelbourne.com.au/ https://www.securityguardsmelbournes.com.au/
Hello,
Thank you for your interest in our theme!
Our theme supports RTL text direction. Please check https://rtl.hotlock.axiomthemes.com/ Could you please specify your request? Much appreciated.
Thank you.
Hello,
My Website https://metroguards.com.au/ Speed is slow with this hotlock theme could you please tell me how to minimize this problem.
Hello,
Thank you for contacting us!
Website loading time depends on many factors like your server response time, image optimization, caching etc.Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
Hello, I would. like to know how can I enable the dots or bullets from the service page, so people can slide and see the other services, I dont know why it disappeared, it was active.
Hello,
Thank you for choosing our theme!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi, I have been enjoying your theme for a while but noticed the recent update which includes the WPBakery update. Do I update the theme in Themes>Upload or does this need to be done in FTP?
I don’t have any custom code, but obviously I don’t want to lose pages or changes. Many Thanks
Hello,
Thank you for contacting us!
Feel free to use ThemeRex Updater directly in the Dashboard that allows you to keep the theme components and all bundled plugins up-to-date. Please follow these instructions: http://hotlock.axiomthemes.com/doc/#theme_update_plugin We recommend making a full backup of your website before any updates.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey, how to remove the phone number, add to cart button and appointment button on my menu? Thank you
I removed add to cart and appointment button on my menu by going to theme options but then it changed to a search button, how to remove this? Hoping for ur fast response. Thanks
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hello, great theme. Just to note a few things to make it better if you could implemement on an update? Mainly for SEO reasons. maximum-scale in viewport should not be set. Allow the homepage to set it’s own h1 tag. It’s currently set to ‘Home’. Thank you.
Hello,
Thank you for your suggestion! Maximum-scale in viewport will be removed in the next theme update! “Home” can be changed using the theme language file. In case you have any questions, please get in touch with the Support team at https://themerex.net/support/
Regards.
Hi Author,
I’m a WordPress developer and provide Speed Optimization services as well. I’m trying to optimize a site that use the HotLock theme. I’ve tried using all cache plugins but, nothing gets improved.
Do you have any idea about this?
Hello,
Thank you for contacting us!
Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance. Hoping for your cooperation!
Regards.
Hello there, what is the estimated time for a WP 5.8 compatible version? Thanks
Hello,
Thank you for contacting us!
The theme is compatibility with WP 5.8. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://hotlock.axiomthemes.com/doc/#theme_update_plugin
Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Will do, thanks for your fast reply.
Hi, I can’t change the footer contact details.
Hello,
Thank you for choosing our theme!
You can easily change the contact information with WPBakery page builder under Layouts > All Layouts > Footer Extra. Please review the screenshot – https://prnt.sc/1lli2ep
In case you have any further questions, please address your request to our Support Team in the support ticket at https://support.themerex.net/ticket/48106
Regards.
Thank you … they gave me the solution and the error was on my part
Hello,
We are glad that the issue has been resolved successfully. Thank you for informing us! Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Have a great day!
How can I modify the Team page?
I want it to appear like this:
https://www.pgiseguridad.com/equipo/peter-watson/When I make the change in the php the path gets damaged
for what reason do I set the Extra footer on the shop page and it doesn’t make the change?
Hello,
Thank you for contacting us!
To investigate your issue, additional information is required. Could you please provide your website details at https://support.themerex.net/ticket/47503 and get qualified help? Thank you!
Regards.
How can I modify the footer that the template brings by default? We can’t find how it worked and the error appears:
The “trx_addons_widget_contacts” block has been affected by errors and may not work properly. Check it out with the developer tools for more details.
Se ha producido un error. Cannot read property ‘hasOwnProperty’ of undefined
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/47378
Regards.
Hi! Nice Theme I d like to ask a question. I can not find the “read more” button text so I can be able to translate it in greek. Can you help me?
Hello,
Thank you for contacting us!
The theme has a language .pot file allowing to translate all the text strings with Poedit software. Please review this guide – http://hotlock.axiomthemes.com/doc/#translations
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
