3258 comments found.
“Welcome to Phlox Pro Please activate your license to get automatic updates, premium support, and unlimited access to the template library and demo importer.” This is very funny because when I enter my activation key it crashes. Do you plan to fix this at all?
Hi. I can confirm that this is not happening under normal circumstances. However, you are welcome to send a ticket to our help center. We will get in touch with you and investigate this problem on your website ASAP.
We purchased a template that was broken upon import, making it impossible to start our project. Despite reporting the issue days ago, it remains unresolved. With a deadline fast approaching, this has put us in a difficult position with our client. It’s disappointing to see a product sold in such a state. We need this issue fixed urgently.
please, stop chatting and put a developer working to solve this issue now! Your developer can solve this in minutes. Just begin workinng!
Your template in broken on importing. We can not even start working on the template approved buy a customer! We have a deadline for this landing page on monday.
There are days that I reported this issue.Sorry but is ridiculously that you sell a template that completely broke on import.
Please solve this issue in the next hours, we need to work on this template or we will need to pay a bill to our customer due a signed contract
Hi. Sorry for the inconvenience. The problem was simply related to resizing the SVG shapes. In our conversation at our help center our support agents are waiting for you to respond, to fix this on your website.
It was a minor and unexpected problem that was related only to one section of the demo and nothing more than that. Please follow up and we will get you up and running with your website ASAP.
Short answer: please follow your ticket we will fix it for you on your site
Hello. Do you provide support to clients from Russia?
Hi, Yes for sure. We provide support to all of our customers who purchased from Themeforest
Dear theme support team, I am unable to update theme and getting below message Download failed. A valid URL was not provided. Could you please check the issue? I have created a support ticket on your portal 3 days ago but now I can’t see ticket status.
Hi. I hope you are fine. We have responded to your ticket but haven’t heard back from you. Anyway, I will follow up on our conversion in our help center. Please check there.
Hey There, I want to make a purchase decision for a theme. My query is:
1. Will it be direct import and use elementor to edit the front page? 2. I am using woocommerce with elementor. Will it support elementor like add functions for elementor? LIke in the elementor section will it add e.g., featured products Phloximages Phlox and so on? 3. Do you offer multi step bar on the cart page? 4. Do you offer free shipping bar or notice on the cart page? Like add XX amount to obtain free shipping as the free shipping starts at $50? 5. If I have a variable product and have turned off or unchecked” show variation on the product page”, will the variation still show on the product page?
Thank you Ibrahim
Hello Ibrahim, I hope you are fine. Yes, the Phlox demos are completely built and editable with the Elementor Free. Unfortunately, I did not get your point regarding functions, however, the Phlox theme is compatible with Elemetnor and WooCommrec. We have a lot of Shop demos as well. For questions 3,4 and 5, please note that whatever functionality WooCommerce has, is supported in the Phlox theme and also Phlox does not make any changes regarding the standard processes of the Shop. The Phlox Shop plugin will add several options and features to the shop though.
Hey there! I’ve been exploring Phlox and I’m really impressed with the design options. I’m curious, how customizable are the user profiles and community features within Phlox? Also, have you ever come across a plugin called Youzify? I’ve heard it’s great for enhancing user profiles and social media integration on WordPress sites. Any thoughts on that?
Hi. Thank you for your interest in the Phlox theme. I?m glad that you liked it.
Regarding your inquiry about the user profile, it’s important to note that we don’t make any changes to the design, features, or options of the user profiles. For customization purposes, it’s recommended to utilize specialized plugins designed for this specific task.
While I can’t provide definitive recommendations for specific plugins, I encourage you to explore the free version of Phlox before making a purchase. If you have any feedback or suggestions, please feel free to share them with us.
hi i try click submit new ticket but it said server error and keep loading
Hello, I hope you are doing well.
The issue you mentioned must have been a temporary one. Our help center is currently fully operational and we are responding to tickets. I can also see that we are in contact with you, so we will follow up on the issue in your ticket.
Anybody from the support taking days off? My tickets have been left unattended for more than 2 days now. Please respond.
Hi there, We sincerely apologize for the delay.
All of your tickets have now been answered in our help center. Please check and if there are any other issues, we are happy to provide support for your work.
Hello, plugin Phlox Core Elements needs an update due to security resons. Please release update.
The Shortcodes and extra features for Phlox theme plugin for WordPress is vulnerable to unauthorized access due to a missing capability check in versions up to, and including, 2.15.5. This makes it possible for authenticated attackers, with subscriber-level access and above, to perform an unauthorized action.
Here is more informations: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2155-missing-authorization
Hi, Thanks for sharing this we already know this and we are working on an update to fix it, for now there is no worry about it, , Update will be released in a few days
Today i updated theme on version 5.15.8 and there is no update for plugin Phlox Core Elements. There is still no update? When we get this updated plugin with fix security bug?
Replace it with the current version that you have and the problem will be resolved.
I rather wait for update from wodpress repository if it will take about few days… Thanks
Have you released an update with a fix?
Hi. Of course, you can wait for it to be published in the WordPress repository. But the official version is what is available for download from the link I sent you. You can safely download and replace the plugin from there.
I think it is going to be there in 3 days
Hello, is the plugin available in wordpress repository now? You said it will take 3 days and now its 10 days.
Hi there, I am sorry but we are trying our best to make it available there too, but they reply very slowly. meanwhile you can use it from the way we explained on our first reply. It is the same file and there should be no issue. After releasing on wp.org remove that and use the ones to be sure about it
Hello, now i can see, that update is in wordpress repository. So i did update Phlox Core Elements from 2.15.6 to 2.15.9 but it broke contact form (contact form 7). I have some screenshot. Can you send me your email adress? Or you know about this problem and should i wait for another update?
Hi, we know about the problem and it fixed already the new update will be released by Sunday
Hello, you still dont release update? Sunday was two days ago.
Hi there, It is there. If still did not update your Phlox theme and phlox element plugin, please do that.
Regards and sorry for the issue
Ok, thanks for update. Now it works.
happy to hear that 
Just a suggestion. I find it difficult to search through the template library. It is not very intuitive. It would be nice to have something like the following: https://library.keydesign.xyz/
Hello, good day. Thank you for your good suggestion.
I will definitely pass this on to our development team so that they can consider it and implement it in future updates.
I appreciate your feedback and are always looking for ways to improve our products.
hi, i try to install sample to show my client b4 purchase and i find out some issue for the free version
refer to https://demo.phlox.pro/event/ and the section the “our speaker” in demo when hover will change color, but after install in my wordpress it didnt function, i check n is no way to configuration plus the social media didnt show too
i knew my support expired but hope u can help b4 i go for next purchased
tq
Hello,
We have responded to your ticket about this issue. It would be better to continue our conversation in our help center.
Also, please keep in mind that the best option for receiving premium support is to renew your support subscription.
We will do our best to resolve your issue as quickly as possible. I hope you have a good day and we will be in touch with you.
Hi, my support has expired but the theme is now displaying some errors in the error log which need addressing: PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /public_html/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-customize-setting.php on line 95
Hi, I would recommend you to renew your support to have a better support! I’ve talked to our dev team and technically in the current version of the theme, this should not happen. By the way, we have sent you an email and will be in touch there.
I want to limit the advanced product grid title word count. There is no option to do that. It’s a very important feature. How can I do it?
Hi. I’m afraid there isn’t currently a way to do that directly as you described. And we did not see request for this till now. The only option would be to edit the PHP template files, which can be quite complex and isn’t something we typically recommend.
How long does it take to provide support? Please reply to ticket 2556161509
Hi. We have responded to your ticket. Please follow up there.
Hi, I have a premium licence that I tried to use, and it says I have activated elsewhere, which is possible.
I logged into my account with you and tried to Sync and still did not work.
How do I get to see which domain name is actually using my licence?
Hi. You have registered at our help center with an email that is not the buyer’s email of your license. We have responded to your ticket and will assist you there. Please follow-up.
Hello,
I have a license and now I want to change domains, but when accessing my account with you, I don’t have the license.
When trying to add it doesn’t work either, I’m waiting for support.
It worked out
Hi the theme is creatin duplicate data cause of which the DB is getting replicated and the size keeps increasing on the server . Can you please help me with removing the issue of the size increase on server each time I update something in the site. https://www.knowninnorfolk.co.uk/
Hi. Please submit a ticket to our help center. Our support agents will get in touch as soon as possible and investigate this situation. We need to have more details about your case!
Hello, the 30% do not apply it is still $39
Hi, I am afraid but that off was available only for a limited time
Is there any plan to move away from the Elementor section and adopt the container?
Hi, thanks for mentioning this! All new Phlox demos are based on Elementor Container, and the ones that already exist using Sections. We always try to keep our products up to date with the latest changes in WordPress and we plan to convert the other demos to container slowly.
