230 comments found.
bonjour, j’ai fais une erreur d’installation du thème j’avais enregistré la licence et j’ai tout recommencé mais je ne peu plus utiliser la licence pouvez m’aider? Cordialement Mr Marchal
Hi,
I already reset your license. Try activating again and it will work fine. 
You can contact us whenever you need and we will respond promptly.
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site. Learn more: https://snipboard.io/w9FSo5.jpg
merci ! c’est bon je ferai attention la prochaine fois avant de supprimer bien cordialement Christophe
On some of your demo pages there is a circle around the cursor, like here: https://shock.codings.dev/page-about-2/ My imported version of this demo pages does not include this. How do I activate the special cursor (and how would I set my own color for it)?
Hi,
Please read about the “Global Sections”. This is important to know how to handle the theme and have this incredibly useful function: https://shock.codings.dev/docs/global-sections
Go to Shock Theme > Global Sections and look for the “Cursor” item, edit it and select it to be displayed across the entire site, or on specific pages. You can also edit with Elementor and customize as you wish.
I hope this helps.
On some of your demo pages there are gray lines in the background, like here: https://shock.codings.dev/home-10/ My imported version of this demo pages does not include these. How do I activate the lines?
Hi,
Please read about the “Global Sections”. This is important to know how to handle the theme and have this incredibly useful function: https://shock.codings.dev/docs/global-sections
Go to Shock Theme > Global Sections and look for the “Vertical Lines” item, edit it and select it to be displayed across the entire site, or on specific pages. You can also edit with Elementor and customize as you wish.
I hope this helps.
As on your demo page, the navigation enters sticky mode when I scroll up and down. However, unlike your demo page, the navigation is not in sticky mode when I scroll down and then refresh the page. On my own site I still have to scroll up or down, while on your demo page it’s immediately in sticky mode.
What do I need to change for this to behave as it does on your demo page?
Hi,
There is nothing different between the demo site and the demo you import. Therefore, this should work the same way for you.
Can you please tell us the URL of your page so we can check it?
If you prefer, our email is adm.codings@gmail.com
Thanks.
Hello, I am using the theme and woocommerce. I have set on shop page to display categories but the issue is when you open category there are only 2 products displayed and navigation for more product pages, every of these pages have 2 products. That’s not how it should be, every page should have on every line 5 products. I can share account info and link but in private chats.
Hi,
Thank you for contacting us!
We tested this on the “Clothing” category page and it seems to be working fine. Example: https://shock.codings.dev/product-category/clothing/
Can you tell us the URL of your page so we can take a look? Don’t worry, we will help you find a solution.
Our email is adm.codings@gmail.com
alright, I sent mail
Hi,
We have already responded to your email.
Hello,
I’m trying to set up the navigation within the Global Sections header. However, instead of menu items it persistently shows the Search Form. Naturally, I tried to turn off the Search Bar option in the Navbar Elementor element. https://i.ibb.co/yYp30zh/Screenshot-2024-05-23-075220.jpgI’ve also defined a menu under the Menu tab. I picked “Menu 4” and set my intended Menu as “Menu 4” under Appearance -> Menu.
I don’t want to see the searchbar. It should show the site navigation as it does on the demo page (like on Home 10).
Hello!
We have already fixed this error with the Navbar Widget. Update the Shock theme and also the Shock Core plugin to the latest version 1.0.6.
Read how to update the theme: https://shock.codings.dev/docs/updating-the-theme
Thanks for reporting this.
This fixed the issue, thanks!
menuda vergüenza, han esperado a que se expirase mi soporte y sin contestar, eso dice mucho de ellos…... pensaba renovar de todas formas, lo cual haré y espero ser respondida en menos de 24 horas pq para algo pagamos …. aunque vista su ultima actuación sobre lio que llevamos mas de dos meses creo que la aptitud no les acompaña
Hey,
We have already answered your question.
Don’t worry, you can contact us even after your support expires. We like to think that renewing support is optional.
Buenos dias,
en el correo de la newsletter no aparece la casilla para el la aceptación de la política de privacidad, se intuye pero no aparece, como lo resuelvo??
Cada vez que elementor nos envía una actualización el tema se rompe, por que ??
Mi url es 500quilates.es
Tenéis acceso como administradores a mi wordpress.
Saludos rakel
Hi,
Please note that our team does not log in to your website. If you need us to access this, you will have to provide the credentials again.
On your website, the terms checkbox field seems to be working, ok? If this doesn’t arrive in your inbox, you need to add this field in “Message body”, for example: https://imgur.com/0kCe2Gq
Please read the plugin documentation to learn more how this works: https://contactform7.com/setting-up-mail/
Regarding the issue with Elementor updates, can you provide more details please? An error message or a screenshot.
Thanks.
I just purchased this theme and am getting an error on the demo install – https://tinyurl.com/2cfhx2ph What are some things I can do to troubleshoot this? I have this set up on a dev site for now and I feel like all of my server/php settings are cranked up, but if there are other server settings I need to adjust, please let me know. Thanks
Hi,
Thank you for contacting us!
Your server is probably blocking external requests.
Attempted solution:
1) Download this plugin: https://codings.dev/plugins/enable-external-request.zip
2) From your WordPress dashboard, go to Plugins > Add New and upload the plugin file.
3) Activate the plugin.
Try importing the demos to see if this works now.
Note: After importing the demos, or if this does not work, deactivate and delete the plugin (enable-external-request), as it will not be necessary.
Let us know if this worked and we will give you more suggestions.
Thank you for the suggestion but I got the same error when trying that. Other thoughts on how I can get the demo data added? Is there an XML file option possibly?
Hi,
Import the XML file manually:
1) Download the file here: https://codings.dev/package/demo-data/shock/All.xml
Note: This link will open the XML file in your browser. To save it, right click and choose save as XML
2) Go to your WordPress Dashboard > Tools > Import and import this file.
Alternative: I recommend you develop your site locally with the awesome (free) https://localwp.com/ and then migrate it to your server.
I hope this helps. If you have questions, let us know.
Hello, I wanted to update the theme from version 1.0.3 to its latest version 1.0.5 and an error occurred when updating. Downloading the update from https://codings.dev/package/plugins/shock-core.zip?ver=1713721040…
Unzipping the update…
Installing the latest version…
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin update failed.
Hello! Thank you for reporting this issue. We already fixed it. You can get the plugin and it will work.
If you have questions let us know.
Thanks! >
Hola doc actualice mi tema a la versión 1.05 y yo tenia la 1.03 y bueno hice esa actualización y los iconos o los templates cuando se importan, se importan como svg no como iconos, entonces las clases aplicadas los tamaños salen bien grandes. no se si hay repositorio de las versiones anteriores para volver a la 1.03
Listo enviado
Hi,
Thank you for sending us a screenshot.
Please go to Elementor > Settings, navigate to the “Features” tab, scroll down the page and find the “Inline Font Icons” option. Select this as “Default”. See an example: https://imgur.com/pk7IvQQ
This will solve the icon formatting problem.
If you have questions let us know.
Hi! I was trying to solve the problem of Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://codings.dev/package/demo-data/shock/All.xml! Reason: 403 – Forbidden. In the comments, you suggested using local WordPress, I followed the steps, deactivated the theme on my domain, and installed it on local WordPress, and I got a 404 forbidden when activating the license, and subsequently, I got a message saying “Purchase code is already in use. Make sure you have not activated it on another website.” and it wasn’t even activated on the local wp. Could you please reset the license and give me some advice on how to solve the first problem, but in terms of being able to import the multimedia content as well since at some point I was able to manually import the pages but not the multimedia.
Hi,
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site. Learn more: https://snipboard.io/w9FSo5.jpg CodingsDev
You can contact us whenever you need and we will respond promptly.
Does the import work well in the wp local development environment?
Yes, I deactivated the license at the time, but when trying to activate it within local WP, the license got activated and took me to a page that showed a 404 Forbidden error. When returning to the local WP, it asked me to enter the license again. Upon re-entering the license, I received the error “Purchase code is already in use. Make sure you have not activated it on another website.” I’m not sure if it was a bug or a specific situation, which is why I asked to please reset the license to try and solve the data import issue. Thank you.
Hi,
I just reset your license. Try enabling again and it will work fine.
Don’t forget to deactivate the license before deleting a site.
If you have questions, let us know.
Hello, I’ve tried to activate the purchase code on a website I’m creating, but it responds that the Purchase code is already in use. I sincerely cannot remember where I have activated this theme so I cannot deactivate it. How can I deactivate a purchase code? Thank you
Hello, your license is active on this website: https://ottic****erari.it/
I already reset your license. Try activating again and it will work fine.
You can contact us whenever you need and we will respond promptly.
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site. Learn more: https://snipboard.io/w9FSo5.jpg
Lovely! Thank you so much for your further answer.
I hope this email finds you well. I am writing to inform you that I recently purchased a theme and activated it successfully. However, due to a necessity to reset my WordPress website, I encountered an issue. Upon trying to reactivate the theme, I received a notification indicating that the theme has already been activated.
In light of this, I kindly request your assistance in resetting the activation code for the theme. Your prompt action on this matter would be greatly appreciated, as it is crucial for the smooth operation of my website.
Thank you for your attention to this request, and please let me know if you require any further information from my end to facilitate this process.
I look forward to hearing from you soon.
Warm regards,
Hi,
I already reset your license. Try activating again and it will work fine.
You can contact us whenever you need and we will respond promptly.
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site. Learn more: https://snipboard.io/w9FSo5.jpg
Dear programmer,
I encountered a problem with my translations on my website. I’m using WPML for translations and everything seems fine, except I can’t translate the global sections from the Shock theme. In WPML I have already activated the option for the possibility of translating global sections, actually now I can see a flag for the chosen languages but if I modify my element now, the modification applies to all languages.
Hi,
The “Global Sections” are WordPress “Custom Post” and this is customizable with Elementor, which makes it 100% compatible with WPML.
Read more: https://wpml.org/documentation/getting-started-guide/translating-custom-posts/
If this doesn’t work for you, please send us an email to adm.codings@gmail.com with screenshots and if possible add a temporary user to your site so we can check this closely.
Thanks.
Buenas tardes, es la segunda vez que le escribo, tengo varios problemas y necesito solucionarlos, como por ejemplo que dentro del boletín d suscripción a la newsletter debe aparecer el botón de aceptación a la normativa de la union europea gracias espero su respuesta saludos
Hi,
The theme has countless possibilities. See an example of a Newsletter form where you can add a term of use: https://imgur.com/Y3IPlrJ
Here is the documentation: https://shock.codings.dev/docs/form-templates
Note: If this answer is insufficient, please leave a screenshot or URL in your next message and this will help us a lot to understand what you need.
Our email is adm.codings@gmail.com.
Thanks.
Buenos días
¿por que cada vez que actualizamos el plugin elementor se descuadran los iconos y algunas cajas de la pagina web?, nos toca volver a instalar la ultima copia de seguridad. Ademas seguimos sin poder meter carrusel en la pagina de inicio…. la verdad es que nos dio muchos dolores de cabeza este tema
Gracias
Hi,
Thank you for contacting us.
You can email us at adm.codings@gmail.com with screenshots and our team will assist you with all your issues promptly.
At first, it seems to me that the problem with icons and Elementor is due to this setting: https://imgur.com/QGzckz6 Just leave it as “Default” and it will work fine.
We are working on a major update for the theme and these details will be improved.
If you see issues let us know.
Hello I’m trying to use this theme but my purchase code is not being accepted. Can you help?
I bought this theme back in 2015 and now wish to use it. Thank you.
Hi,
Your license was active on another site. We have already reset this, just activate normally on your new website and it will work fine.
If you have questions let us know.
Good morning,
The main menu of the entire website stops working when we are in a post. Both the logo and the buttons on each page do not click to any site. Could you help what is the reason? I leave web URL: www.pavirat.com Thank you so much!
Hi,
Thank you for contacting us.
Go to Shock Theme > Customize > Adittional CSS and add this:
.shock-section {
z-index: initial;
}
It should work.
Work it!
Thank you!
