366 comments found.
I tried installing demo content and it made site extremely slow. I restored my previous database. How can I make blocks/page templates avaialble without installing every single element?
Hi ,
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ and explain the issue clearly in detail. Our support team will assist you asap.
Thanks
Apologies, this is resolved after viewing the support documentation. Simple fix!
Hi,
Please submit ticket.
Thanks
Hello, I am getting the following error message when trying to install the theme:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please can you advise?
Hi,
Please submit ticket.
Thanks
wp-content/plugins/creote-addons/inc/functions/elementor-widgets/content/title-v1.php on line 254 fixed this error
Hi ,
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ and explain the issue clearly in detail. Our support team will assist you asap.
Thanks
We want to change “Projects” to “Case Studies” throughout our site. Currently, the theme only allows us to update this in the breadcrumbs, but not in the URLs or other sections. Could you please check how we can make this change comprehensively?
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, one question before purchasing. Can I add other custom fields in projects? I think so with metabox, but how can I then display this data on the right side of the project? It seems to me that the projects all have the same data, by any chance are they simple pages made with Elementor that do not take into account the data entered in the custom fields?
Hi ,
Project information is form Elementor widgets only you don’t need to add custom meta box -> https://tinyurl.com/226hr6ux
There is an repeater option in meta-box you can add more project information.
THank
Hello,
I think I got a conflict between Creote and Ultimate Membership Pro.
Whan trying to get upload file in the suscription form, the button didn’t work.
When using another theme, all is fine.
You can try it here : https://amecho.fr/association/adherer/?lid=1
Can you help me ?
Thanks in advance
Hi ,
Explain the issues briefly with screenshots though ticekt.
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello,
I am unable to edit any page, header, footer and post through elementor, page still loading, loading and loading I am unable to add/update anything.
Please have a look at high priority. If you have any private chat so I can share credentials with you.
Site Url: https://ussurgitech.com/
Thanks
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Yes, I have submitted already over there.
Hi,
I just accidentally purchased a 6-month support extension. Here’s the invoice number: IVIP53441344.
Could you please cancel that invoice?
Thank you so much.
Hi,
We can’t cancel the purchase.
Thanks
Hi, I would like to use this demo https://themepanthers.com/html/creote-html/home-8.html, how can I install it? It not showing on my import demos
Hello ,
Import the demo content I marked in the screenshot -> https://tinyurl.com/24s99uog
Any other issues pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
please delete the post…
Hope u resolved the issue yourself
Any other issues pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello,
IS the WPBakery license included in the theme? So far it is only letting me edit with WP bakery and is requiring a paid subscription.
Hi ,
We are giving our licensed version with custom shortcode you can use on;y free features. If you need pro version you need to purchase the Wpbakery.
Any other issues pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, I have tried to install this theme but it says the style sheet is missing?
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Pre-sales questions: i was test all demos and i like the theme and the blocks, our company its hosting provider and we wanna know if any update for next times, because, on mobile example, only open sub menu if u press on icon if u press on ex: HOME that close the menu. its possible on mobile on top of menu put logo? and other things
Hi ,
1) Yes , you can make logo top on mobile our theme comes with header and footer builder so you can easily create any types of header for both desktop and mobile.
2) After purchase submit the ticket our support team will help you with both mobile header and on click close menu.
Thanks
Hi SteelThemes, I need some information about the license codes. I bought one “Creote” themes in the 22-04-23, installed the theme, registered the license code and every things worked fine. I bought another license for another website in the 04-04-24 but I do not recognize how can apply the second license code in the second website (in the dashboard is highlighted “Thank you for purchasing our creote theme”). Secondly, after installed the creote theme in the second website, the footer in the home page of the first website does not work anymore. Is there any correlation about the licenses? I do not understand what’s happened. Thanks for your support in advance. Mario Prist
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I see there are many saying that Elementor doesn’t work with Creote Addons. When do you solve the problem?
Hi ,
I can’t find many only 1 raised the issues yesterday. We replied him through ticket and no issues in creote-addons plugin. If you have any issues submit the ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I can’t submit ticket, because support expired, and i don’t want to extend support. I bought the theme from you 4 times. The problem with your plugin appeared after all the updates were done. When I said many, I meant that there are many who reported a problem between your plugin and Elementor.
Hi ,
If client raised the bug we fixed and update it regularly. Now there is no bug in creote-addons pluign.
If you have any bug or issues send me in details through steelthemeshelp@gmail.com
Note: creote-addons is the core pluign of Creote theme and comes with elementor shortcodes and wpbakery shortcodes. We are fixing the issues based on issues rasied by the clients.
Thanks
Good morning I urgently need support for the following problem. On my website www.formazione.enetworks.it I installed the Creote theme and created several pages with Elementor using one of your demos as a basis. When I open a page created with Elementor to edit it, it shows me the blank page even though in reality there are several layers and components present. (See attached image) I tried to do several tests and, by deactivating all the installed plugins and reactivating them individually, the cause of the problem is the Creote Addons plugin. If I disable Creaote Addons, Elementor works fine and I see all the elements. If I reactivate the plugin the problem is present. I tried deleting the plugin via ftp (so as to eliminate any residue) and installing the latest version of the plugin provided by you: the problem persists. Could you please give me support?
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello I want to contact support
Hi ,
Pease submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
missing demo 14 page
Hello,
We have responded to your ticket and if you have any other problem please follow the ticket.
Thanks
Hello!
Today I installed the theme imported the demo, but my website now is extremely slow. I can’t even work on it. When you hit a button sometimes takes minutes to load the info. That didn’t happened before installing the theme. Can you help me with this please?
Hi ,
Increase WordPress environment memory on server side , you almost import more than 60+ pages so remove unwanted pages , post and images and plugins. Increase diskspace and memory. https://wpmet.com/how-to-increase-wordpress-memory-limitSubmit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks