93 comments found.
Hello, I bought the product and when I try to activate it by entering my purchase code, I get the error message: “Connection error!” Please help me. I also contacted the support team, but I haven’t received any response.
Hello again, my license issue has been resolved, but this time the import process gets stuck at 4% and does not progress. I have already done everything the support team suggested, but it still hasn’t been fixed, and I haven’t received any response from the support team. Could you please get back to me?
Best regards,
Hi iyalcin4212,
Thanks for your follow-up and sorry for the trouble you’re still experiencing.
I’ve checked your case and can confirm that our team has already responded to your support ticket regarding the import issue. Please log in to your support portal to review the reply and continue the conversation directly there, so we can assist you further with the next steps.
️ https://support.gloriathemes.com/
We’ll make sure to get this resolved for you as quickly as possible.
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
MY PURCHASE CODE DOESN’T WORK
Hello, I bought the product and when I try to activate it by entering my purchase code, I get the error message: “Connection error!” Please help me. I also contacted the support team, but I haven’t received any response.
Hi iyalcin4212,
Thanks for reaching out and sorry for the trouble with your purchase code.
I’ve checked your case and can confirm that you already opened a support ticket. Our team has reviewed it and provided assistance there, so please check your support portal or email for the reply. You can continue the conversation directly in your ticket if you need further help.
️ https://support.gloriathemes.com/
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
Hello,
In your theme is an security problem detected see:
https://patchstack.com/database/wordpress/theme/luxe/vulnerability/wordpress-luxe-premium-theme-1-32-unauthenticated-arbitrary-file-upload-and-option-deletion?_a_id=350It says that it is fixed in version 2.0.0 but i can only download 1.9.2 from themeforest. I am running the latest version. Can you please update the theme asap so this leak is closed.
Best regards, Marc
Hi Marc,
Thanks for flagging this — security is a top priority for us. Please create a support ticket so our technical team can review your installation details and provide the appropriate patched version/instructions for your case.
You can open a ticket here:
https://support.gloriathemes.com/
We’re here to help and will follow up promptly once we receive your ticket.
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
I have some problems with the theme I created a ticket can you help me
Hi muratellek86,
Thanks for reaching out! We’ve checked your support ticket and it has already been answered. Please check your inbox or log in to our support portal to view the response and continue the conversation if needed:
️ https://support.gloriathemes.com/
If you have any other questions, we’re happy to help!
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
Hi, I bought your template on january 2024, never use it, with my website. I would love to use your template for my new website, but the key didn’t works. I don’t want to pay for support, I don’t need help but just commercial conversation with the provider.
Hi julieserron,
Thanks for reaching out! For any commercial or licensing inquiries, please contact us directly via our contact form:
https://gloriathemes.com/contact/
We’ll be happy to assist you!
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
Terrible support. Went to go submit my purchase code and says connection error. 2 days no support on the ticket.
Hi chrisruiz83,
Thanks for reaching out, and we apologize for any inconvenience. Your support ticket has already been responded to. Please check your inbox or log in to our support system to view the response.
Let us know if you need any further assistance!
Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support
How do I get a refund. I can’t even import demo content. It just stays at 3%. I fell in love with the creative projects version, but nothing works. Please refund.
I uninstalled the whole theme to see if that would fix it but now still getting that connection error. I have never had this much trouble activating a theme and actually being able to use it.
I am considering to buy this template.
I would like to ask whether the project filtering has other styles as well, instead of the dropdown bars.
Hi,
Unfortunately, the project filtering in this template is only available as a select dropdown. If you are looking for other styles or additional customization, our team is available to help with tailored developments. You can hire us for custom work here: https://gloriathemes.com/hire-us/
Best regards.
Hello, I bought my license last year, but we are moving hosts. your system wont let me create a ticket. I need you to detach the registration code so we can migrate to the new server. thanks.
Hello,
In order to receive support and open a ticket, you need to renew your support. You can renew it here: https://themeforest.net/downloads
To transfer your license, please email us your license number here: https://gloriathemes.com/contact/
Best regards.
Hello, Kindly advise regarding filtration can be work with grid view : https://demo.gloriathemes.com/luxe/demo/project-filtering/ ( here only at list projects) thank you
Hello,
Of course, you can do it quickly thanks to the ease of the page builder. Our support team will help you if you cannot.
Best regards.
The theme is saying that I need to add my purchase code but when I go to add purchase code I am not able to paste or add anything in.
It seems that none of your documentation pages are working or loading properly. https://gloriathemes.com/docs/luxe/
Hi,
There was a problem with the servers of the hosting company we used yesterday. Unfortunately, there was a long outage. This has nothing to do with Gloria Themes. Unfortunately, it caused us material and moral damage, but we had no choice but to wait. We apologize for this interruption.
The problem is fixed. Now you can open a ticket without any problems or check the documentations.
https://support.gloriathemes.com/Best regards.
Is there an issue with the latest theme update? The links on my site all of the sudden aren’t working as well as the image slider is not showing full-width as it should. When logged into WP the image slider is full-width and the links are working correclty but when not logged in these are broken. Any help here?
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/You can renew your support from this link: https://themeforest.net/downloads
Best regards.
Hello, when I upload the topic and I want to add the license number, the website goes into a loop and gives me a 502 error. It’s something with the theme, because I uninstall it and upload another theme I have no error. Any solution?
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/Best regards.
Hello, it won’t let me verify myself, the support time has already expired. But what I need is something that you should help me with since it is not my mistake, I installed it on 3 different hosting and I can’t activate the theme.
Hello,
Can you send us the details about your problem via contact form: https://themeforest.net/user/gloriathemes
Best regards.
Hi, if we have already purchased this theme how do we ensure the latest update is installed? It this automatic?
Please see the changelog. This way, you can compare the latest update version with the theme version it uses.
https://gloriathemes.com/docs/luxe/luxe-changelog/Best regards.
Hi Gloria,
Love your theme. How can I filter only one category on the Project Listing element? I tried the exclude, include and still displays all the projects. I have to main categories, Professional and Personal. If you can help me with that please.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/You can renew your support from this link: https://themeforest.net/downloads
Best regards.
Hi Gloria,
It doesnt allow me to add my purchase code to create an ticket. I just need to know how can I filter to display just one category. Nothing else as you didnt explain everything in your documentation. I am not asking for code prblem solving. I need help only with that.
Your support is expired. You need to renew it.
You can renew your support from this link: https://themeforest.net/downloads
Best regards.
I change my theme link . ( demo to live link) But some link not change . I change website link , home url. and permalink.
Examp;e (@font-face {
font-family: ‘Rajdhani’;
font-style: normal;
font-weight: 300;
font-display: swap;
src: url(/home3/myweb/public_html/Demo/wp-content/fonts/rajdhani/LDI2apCSOBg7S-QT7pasEfOqeeHkkbIxyyg.woff) format(‘woff’)
Now not work font face “rajadhani” font. How can fix ? I want change or remove “Demo” folder to live domain name
My support is expired . I dont want renew.
Hi,
Due to Envato policies, we cannot provide support without your support.
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/You can renew your support from this link: https://themeforest.net/downloads
Best regards.
I know. My support license is expired. But its common problem ? . Please replay here . may be its helpful other . I think its updating problem
I fixed that problem . Krki Clear Font Cache .
Hello! I made a support ticket, it’s #26321. It is not resolved and it appears as “closed” Thanks!
Hello,
It looks like you have closed your ticket. Please open a new ticket.
Best regards.
Hello, I need the whole background to be black. I moved it everywhere but there are some sections that remain gray, I send a screenshot
https://imgur.com/a/Nn1tHx2How should I make all the backgrounds look black #000000
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comBest regards.
is ok. solved
Thank you!
Hi Gloria Team,
pre-buy question: will there be an update soon for this theme including the latest Bakery Plugin Version? Thanks!
Hi,
Yes, we will do it.
Kind regards.
