7906 comments found.
How do I set the theme to have the same header as the home page for all the other pages including the cart page?
nvm, i figured that out, but i cant seem to keep the department menu fly out open like it is on the home page on the other pages.
Hello there,
Thank you for purchasing our theme and for reaching us.
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with site details and screenshots, we will check and help with the issue.
Thanks, S
Hello Team Electro! You have really managed to create an awesome theme however, I do not feel comfortable with WP-Bakery can I use the theme with Elementor, I mean normal elementor not the PRO version?
Hello there,
Thank you for your interest in our theme. The theme does not rely on WP Bakery. You can use Elementor to create as well. We’ve included Elementor support for all our pages. You do not require Elementor Pro. You’ll have to use MAS Elementor plugin for this.
If you need support with this please email our support and we’ll help you out.
Hope this answers your question. Let us know if you have any other questions.
Thanks, S
Hello, my checkout page dont have the same layout your demos. The style is broken. Please, see https://larshopmais.com.br/checkout/ How to solve the styles?
Hello there,
Thank you for reaching us. We have responded to your ticket (#91538). Please share the site URL along with the admin details. Our support team will check and respond to you.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Once the search by article and by product name worked, but now only by name, perhaps it is included somewhere in the theme settings so that you can also search by article.
Hello there,
Thank you for reaching us. The search feature used in our theme is WooCommerce’s default search which is built on WordPress’s default search. WordPress’ search is very basic and it searches only product titles and description. It does not search through attributes or SKU.
You’ll have to rely on third-party plugins for advanced product search. My favourite search plugin for WooCommerce is Advanced Woo Search ( https://wordpress.org/plugins/advanced-woo-search/ ) . It returns relevant and faster search results than any other plugin I’ve used.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Hello, after updating WP and the theme, a problem appeared, on the product card when choosing an option, only the price changes, and the photo does not change. When I add a product to the cart, the correct photo is pulled up.
WordPress 6.6 WooCommerce 9.1.2 Electro 3.4.4
Where to look to fix the problem?
P.S. Thanks for the great theme, related plugins and support!
Hello there,
Thank you for purchasing our theme and for reaching us. We are not able to reproduce the issue. Please deactivate any third-party plugins and check. If the issue still occurs, please email our support with your WP admin details and a link to the URL. We will take a look and make suggestions.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Hello, I disconnected everything in order, and the problem occurs when the plugin is enabled WPBakery Page Builder.
Please send me an email where I can contact you and provide screenshots.
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
Thanks, S
How do I edit page using wp bakery ? When I click “edit page”, it shows a blank page and a message that says: “This page can not be edited with WPBakery since it is missing a WordPress default content area”
Hello there,
Thank you for purchasing our theme and for reaching us. If you are trying to edit Visual Composer in home pages and the changes do not reflect, please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/
You can uncheck the other blocks if do not wish to load them as well.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
hi, i have made the changes, but still i’m not able to edit the page. Same thing exist!!
Please email our support with your WP admin details and screenshot of your issue. We’ll help resolve.
Dear team, I ask you if your development (theme electro) is compatible with WordPress compatibility to 6.6.0
Hello there,
Thank you for reaching us. We are currently testing the compatibility of the theme. So far we’ve not found any issues. We’ll release an update if required.
Thanks,
Can you please make all other product titles like related products, featured products and other tiles like that just have an anchor tag not having H2 tag in next update. H2 tag affecting SEO negatively because suggest products do no belong to the main product pages article/description. Thank you
Hello there,
Thank you for reaching us. Please add this custom PHP code to your child theme’s functions.php to change product title tag. https://gist.github.com/jmabbas/8fe143949555177a140cda8f482d148fHope this answers your question. Let us know if you have any other questions.
Thanks, S
Hello team!, How can I hide sold-out products in Visual Composer elements such as the Electro Products Carousel 1?
thank you.
Hello there,
Thank you for reaching us. You can disable Out Of Stock Visibility in WooCommerce settings. Here WooCommerce documentation : https://woocommerce.com/document/configuring-woocommerce-settings/products/#inventory
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Hi.. This theme is compatible with WooCommerce 9.0.2 and with latest Wordpress (6.5.5)?
Hello there,
Thank you for reaching us. Our theme is compatible with the latest WC plugin (9.0.2) and wordpress (6.5.5).
Hope this answers your question. Let us know if you have any other questions.
Thanks, S
Hi, is it possible to leave the top-bar fixed inside the sticky-wrapper? I am using Header v3. Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. This is a custom requirement. Our support team can help with this customisation. Please email our support with a screenshot of your requirement. We’ll try our best to help.
Kindest Regards, S
After installing the theme I try to create a new page and get this error.
Fatal error: Uncaught Error: Call to a member function __isset() on null in /home/na502949/website.com/www/wp-content/themes/electro/inc/woocommerce/functions.php:97 Stack trace: #0 /home/na502949/website.com/www/wp-includes/class-wp-hook.php(324): electro_set_loop_shop_per_page(16) #1 /home/na502949/website.com/www/wp-includes/plugin.php(205): WP_Hook->apply_filters(16, Array) #2 /home/na502949/website.com/www/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/ProductCollection.php(356): apply_filters(‘loop_shop_per_p…’, 16) #3 /home/na502949/website.com/www/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/AbstractBlock.php(109): Automattic\WooCommerce\Blocks\BlockTypes\ProductCollection->enqueue_data() #4 /home/na502949/website.com/www/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_editor_assets(’’) #5 /home/na502949/website.com/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #6 /home/na502949/website.com/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/na502949/website.com/www/wp-admin/edit-form-blocks.php(272): do_action(‘enqueue_block_e…’) #8 /home/na502949/website.com/www/wp-admin/post-new.php(72): require(’/home/na502949/...’) #9 {main} thrown in /home/na502949/website.com/www/wp-content/themes/electro/inc/woocommerce/functions.php on line 97
Hello there,
Thank you for reaching us. Please make sure are you using updated theme and plugins in your site. If not please update and test. You can update the theme can be updated in 3 ways: 1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/ 2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one. 3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder. Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Thank you. Everything worked out. “1. Automatically”
You are the best company. Thank you
Hello there,
Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.
Kindest Regards, MadrasThemes
HI will you install the website for us as well ?
Hello there,
Thank you for your interest in our theme. Please note installations are not part of support ( https://themeforest.net/page/item_support_policy ). However we do provide one-time installation free of charge for all our customers. Please email our support with your WP admin details and FTP ( or cPanel ) details, we’ll setup the theme just like in our demo.
Hope this answers your question. Let us know if you have any other questions.
Thanks, S
thank you very much for your reply. Do you also have the mobile app for your theme ? iOS and Android ?
Hello there,
Thank you for reaching out to us. We apologize, but we currently do not offer mobile apps based on this theme, as we do not have the necessary skills to develop mobile applications.
Hope this answers your question. Let us know if you have any other questions.
Thanks, S
Hello, we are seeing warnings from AVG Antivirus about the theme electro.min.js being a trojan, can you please advise?
Hello there,,
Thank you for reaching us. So far, it looks like a false positive. WooCommerce is also having the same issue.We will continue to investigate it.
Kindest Regards, MadrasThemes
Thank you for coming back to me
Hello, I receive warning from avast antivirus that the file electro.min.js contains script: snh-gen [trj] trojan.
Both in active sites as well as to download from the download center. Can you help you?
Hello there,
Thank you for reporting us this issue. We are not aware of this issue. The electro.min.js is a simple instantiation file for third-party libraries used. This file has not been changed for many years now. However, we’ve started investigating the issue. We shall release an update or work with avast antivirus to resolve this.
Kindest Regards, MadrasThemes
Hello again,
Thank you for your patience. So far, it looks like a false positive. WooCommerce is also having the same issue.We will continue to investigate it.
Kindest Regards, MadrasThemes
Hello, I received a warning from Avast antivirus that the file electro.min.js contains Script:SNH-gen [Trj] Trojan.
Hello there,
Thank you for reporting us this issue. We are not aware of this issue. The electro.min.js is a simple instantiation file for third-party libraries used. This file has not been changed for many years now. However, we’ve started investigating the issue. We shall release an update or work with avast antivirus to resolve this.
Kindest Regards, MadrasThemes
Hello again,
Thank you for your patience. So far, it looks like a false positive. WooCommerce is also having the same issue.We will continue to investigate it.
Kindest Regards, MadrasThemes
Hello
I want to buy your theme, I have a question beforehand. Is there a chance to implement the product options feature that will be purchased along with the products in the theme? I would be happy if you answer about this, thank you.
Hello there,
Thank you for reaching us. The theme is a WooCommerce theme and supports all features of WooCommerce. WooCommerce does not have feature to add products options to products by default. You’ll have to rely on third-party plugins to achieve that.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
How to install Dummy Data??
Hello there,
Thank you for purchasing our theme and for reaching us. After installing Electro theme and Electro Child theme, you can setup the theme with demo content. Once completed, your website will look exactly like our demo website. Demo content can be imported using our one click demo import process. All you need to do is just click the Import Demo Data button and wait for the import to complete. Ref : https://docs.madrasthemes.com/electro/topics/getting-started/demo-content/one-click-demo-import/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, S
Hello, how can I leave the logo carousel with movement? https://ibb.co/dtkJx8Y
Hello, how can I change the language of the “Availability” text? https://imgbb.com/
Hello there,
Thank you for purchasing our theme and for reaching us. Please follow the below instructions:
1. Please add this custom PHP code to your child theme’s functions.php to make brands carousel autoplay. https://gist.github.com/ibndawood/5b81da2fcd1168f908fb8bb368ba6f55
2. Custom PHP code to change availability text. https://gist.github.com/jmabbas/a2869b98e243228ac731545d517650a2
Hope this helps, Let us know if you have any other questions or further need help.
Thanks, S
WooCommerce 9.0.2 compatible?
Hello there,
Thank you for purchasing our theme and for reaching us. You can update to the latest version of Woocommerce (9.0.2). Our theme is compatible with the latest WC plugin.
Hope this answers your question. Let us know if you have any other questions.
Thanks, S
