2982 comments found.
Hi guys, thank you always for your great effort, also our installation start to have a lot of problems due to the last updates. 3.3.9, 3.4 and 3.4.2
1 – Can’t edit the Elementor portfolio page if asynchronous animation is enabled (i’ve read that happened to another user also)
2 – The portfolio page does not arrange the cards in the right way (https://ibb.co/DLCPs3p) and with the right heights (look at the error here https://ibb.co/Jd5HtxL) Sometimes the grid renders on two columns and distances between rows is right (https://ibb.co/tsjXYWG)
We’ve tried to roll back to 3.3.8 and Elementor 3.21.x but bugs are not solved.
We’ve noted that if we disabled the stretch option made by js help the grid became functional but not as we would like it to be (cards are too little)
we’ve got a dump of a 3.3.8 version end of May where everything works fine
Yesterday I revert to a 26 June backup (always 3.3.8) but the error is still there!
I hope all those info was helpful.
Thank you for your hard Work.
Hi,
Thanks for reaching out.
Unfortunately, all screenshots are not available and we are not able to see the issues. Can you send us a personal message and provide your temporary WP credentials? So that we will be able
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, because of recent updates. i am getting following errors. I have memory limit updated but still having this error: can you please help?
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 528384 bytes) in [path]/wp-content/plugins/ohio-extra/ohio-extra.php on line 417
Hi,
Try to increase the value of the memory_limit setting on your server.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Isn’t this sufficient?!? https://imgur.com/a/ENAEteB
It’s quite enough, then try to deactivate and activate the plugin from scratch.
And I’m going to report this case to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there fellas,
I see your theme is fully compatible with WPML, there is even a WPML toggle in the theme settings.
Is this the only plugin that is going to work with the default theme language dropdown/switcher in the menu bar? Or are there other (more affordable) plugins that will make the language dropdown/switcher work in the menu?
Thanks!
Hi,
Currently, we support WPML only. However, you can try to use Polylang plugin and we can help you to insert its switcher wherever you want using a chid theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your reply. I will stick with WPML.
You are Welcome.
Hey there, where did the “Back Button” option go on the new 3.4 update?
Hi,
Navigate to Theme Settings > Pages > Back Button tab menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Nope, it’s not there, that’s why I asked where it went: https://ibb.co/k2N2Wxh
Please make sure that you update both Ohio and Ohio Extra to the latest version, here’s what you should see after updating.
I purchased two themes as the records indicate however recently I imported some demo content and it overrided my theme even after toggling the “The Settings” off in the popup window. It also mentions I should toggle “install global settings” but I cannot find this anywhere. Please advise.
Hi,
Thanks for reaching out.
You should disable the following option while importing. In that case Theme Settings won’t be overridden.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Slider Rev 6.7.12 has a known vulnerability. When can we get .15? I’ve tried deleting and reinstalling via Appearance > Install Plugins but the latest on your server appears to be .12?
Hi,
Thanks for reaching out.
Try to repeat the action again, the latest version should be available now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Still getting .12
Strange, try this link
That worked – thank you
Glad to hear that
Hello I bought this theme like 6 months ago and I know my support has expired but all over sudden I am getting this error seems your plugin has an issue Please assist and I dont have support renewal
Fatal error: Uncaught TypeError: Unsupported operand types: int / string in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php:1324 Stack trace: #0 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/controls-stack.php(2325): Ohio_Elementor_Recent_Projects_Widget->render() #1 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(635): Elementor\Controls_Stack->render_by_mode() #2 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(776): Elementor\Widget_Base->render_content() #3 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Widget_Base->print_content() #4 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(1422): Elementor\Element_Base->print_element() #5 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Element_Base->print_content() #6 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1867): Elementor\Element_Base->print_element() #7 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1792): Elementor\Core\Base\Document->do_print_elements(Array) #8 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1193): Elementor\Core\Base\Document->print_elements(Array) #9 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1157): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #10 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1052): Elementor\Frontend->get_builder_content(21436) #11 /home/moseskim/public_html/2024/wp-includes/class-wp-hook.php(324): Elementor\Frontend->apply_builder_in_content(’<style>/! elem…’) #12 /home/moseskim/public_html/2024/wp-includes/plugin.php(205): WP_Hook->apply_filters(’<style>/! elem…’, Array) #13 /home/moseskim/public_html/2024/wp-includes/post-template.php(256): apply_filters(‘the_content’, ’<style>/*! elem…’) #14 /home/moseskim/public_html/2024/wp-content/themes/ohio/parts/content-page.php(4): the_content() #15 /home/moseskim/public_html/2024/wp-includes/template.php(812): require(’/home/moseskim/...’) #16 /home/moseskim/public_html/2024/wp-includes/template.php(745): load_template(’/home/moseskim/...’, false, Array) #17 /home/moseskim/public_html/2024/wp-includes/general-template.php(206): locate_template(Array, true, false, Array) #18 /home/moseskim/public_html/2024/wp-content/themes/ohio/page.php(86): get_template_part(‘parts/content’, ‘page’) #19 /home/moseskim/public_html/2024/wp-includes/template-loader.php(106): include(’/home/moseskim/...’) #20 /home/moseskim/public_html/2024/wp-blog-header.php(19): require_once(’/home/moseskim/...’) #21 /home/moseskim/public_html/2024/index.php(17): require(’/home/moseskim/...’) #22 {main} thrown in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php on line 1324
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, after the latest update to Ohio 3.4.1, slashes (/) have appeared between the social icons on the homepage. You can see the issue at this URL:
https://messana.techCould I kindly ask how to remove these slashes?
Thank you
Hi,
Thanks for reaching out and notifying us. The fix should be available soon with the next theme’s release.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are Welcome!
Hi, sorry to bother you again, but the / is still visible even after the theme update. Maybe I need to adjust some setting on my side?
Thank you
Kind regards
Hi,
Thanks for reaching out.
Make sure that you clear all the cache properly after the recent Ohio’s update. Slashes shouldn’t be visible anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
Since the last update I’m having a bunch of “bugs” on my website.
- The header on mobile was not transparant anymore after the theme update. - The mobile hamburger menu has a white instead of black background color. (fixed with custom css for now) - After clicking on a menu item inside the mobile hamburger menu, I get to see a white screen. I think it’s the white background color in combination with white text which doesn’t disappear on click. - Some spacing between component/elements is messed up. There is no spacing between the title and the first portfolio card on mobile.
I’ve tested the website in incognito mode to make sure the cache and cookies are clear. But unfortunately no success. I’ve also updated all the plugin etc.
Please help.
Hi,
Thanks for reaching out.
Can you share the link where we can check all the mentioned issues?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sure. www.digifydesign.com
Everything was working fine before the update.
https://prnt.sc/OkNahZAZ15jc
2. Mobile menu overlay is white by default, you can set its background color under Theme Settings > Menu > Mobile Menu > Background. Also, the text color of the mobile menu should be set under Theme Settings > Menu > Mobile Menu > Mobile Menu Typography instead of using a custom CSS code:
https://prnt.sc/Ot6_tdVp4u3I
3. To check and fix the “white screen” issue, we need to access your WP admin dashboard since we are not able to reproduce the issue locally, may we proceed with that? If so, please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
4. As for the spacing, you should check and remove negative margins set in the Elementor settings, here’s an example:https://prnt.sc/fkwaX7JrU9_Q
Thank you for replying but that didn’t help so I basically re-installed the theme from scratch but now I have 2 other problems.
1. The header background color works perfectly on the desktop homepage. It’s actually transparent, like it should be. But on the portfolio/project pages I’m running into a problem. On those pages the header stays dark/black even though I have not set any settings specific to those pages. How to have transparent headers also on all the other pages?
2. On mobile the header is dark/black on the entire website. How to have the transparent header on mobile for all pages?
I hope you can help me. Either I have made a mistake in my settings or it’s a bug since the latest update because I did not have this problem before.
Hopefully you can help me.
But we see that there’s a background color set via Page Settings. Can you share temporary WP credentials with us? If so, send us a personal message and we will check what is causing the issue.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Not a good start on the preview site when you can’t get rid of the cookie policy promp!
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! After the last updates I have an issue with the color of “on hover links”. I left that option empty in the appearance option of the new menu. My support has ended, but maybe you can help?
Working correctly (in old version of the theme): https://diogomarques.pt/blog/ Not working correctly (current version): https://staging.diogomarques.pt/blog/
You can see it in the article title (turns black) and links in the footer (ex: fotógrafo de arquitetura). Is there any way to make it look like it was in the previous version of the theme? The colors are fine, it’s the “on hover” color of the links that messes it up. :/
Thanks guys, keep up the good work!
Hi,
Thanks for reaching out.
Unfortunately, we can’t compare two links since the last one is unavailable (maintenance mode is enabled).
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the fast reply. I just disabled maintenance mode. Is that enough or should I still send you a direct message? Thanks!
Thanks, now we see the issue.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! Any feedback on this issue? The latest theme update still didn’t fix it. Thank you for your time! 
Hi,
Seems like blog post links look the same now (both are white even on hover state):https://drive.google.com/file/d/1QlytHWBtRKXTaSDjWtHrAA7LUibuz7z5/view?usp=sharing
https://drive.google.com/file/d/1QmvTAi_4k9TtHdXaFGO-TzzsYOxcavTa/view?usp=sharing
Try to check your site in the incognito window.
Please let us know if it works correct now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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You are correct, but the hover link on the footer is still wrong ahah. Thank you for looking into this!
Ah, just missed the footer links from your previous message. We will fix that as well, if you wish we can add a hotfix for you now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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No need for a hotfix. I’ll wait for the next release. Thank you!
You are welcome.
Hi,
Thanks for reaching out.
From you admin dashboard navigate to Theme Settings > Menu > General and you will find an option to change the mentioned content:
https://tppr.me/XnTeVY
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The whole update crashed. I hope it can be fixed soon. At the moment it only shows the header but all pages have crashed.
Hi,
Try to make the following:
1. Ensure that Ohio Extra / Ohio Importer plugins are updated to the latest versions and are activated;
2. Regenerate CSS files (for Elementor builder);
3. Finally Clear all cache.
Please, get back to us if you still have any issues and we will do our best to help you as soon as possible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It is not working. Please help us.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello guys. Just to let you guys know. Another issue after the latest update is that the Font size or color on Portfolio Setting – Grid/Slides – Title Typograph, Categories Typography or Excerpt is not working at all on global changes. Thanks and we´re waiting for the update fix to lauch 2 websites.
Hi,
Thanks for reaching out.
Please note, that the Global Portfolio options are applied to Portfolio Page Template only:https://tppr.me/Fgu2ie
If you use WPBakery Portfolio Shortcode or Elementor Portfolio Widget you should use the page builder options to set typography accordingly:
https://tppr.me/4v1lyz
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you guys
You are Welcome
just wanna ask, the figma files include with regular license or extended?
Hi,
Thanks for reaching out.
Figma files go with a regular license.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, after the update to 3.4.1 the Elementor preview builder doesn’t not work (white screen). Tried to disable all plugins to verify if there was a plugin making trouble, but not, it’s 100% depending from the Ohio update…
Let me know if You are going to fix.
Thank You
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, in the meantime I investigated and found the problem. It happens when on General Settings is enabled the preloader + page transition (fade-in transition effect for page loading).
If the page transition is OFF, the Elementor builder is working. If the page transition is ON, the Elementor builder is not working
Hi,
Thanks, I’ve reported this to our dev team who will check that. We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Lots of bugs after the new update. 1. Pop-up subscription you cannot change the background color, it is always white. 2. You can’t justify and center social icons in elementor.
Hi,
Thanks for reaching out.
1. There’s a new color option for the entire popup window:https://tppr.me/SGixHB
2. Try to remove and install from scratch Ohio Extra plugin from Appearance > Install plugins menu and the issue should be solved.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes, if you choose default layout. If you select Slide-in-left or Slide-In-Right, the option to select a global background color disappears.
Right, there’s a visibility condition issue for the mentioned option, we will fix it in our next release soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi mate. After the update the menu on mobile is not showing the image background anymore. It´s showing the image on the header. It´s a bug for sure since It was working on 3.3.9. Are you guys fixing that on the next update?
Hi,
Thanks for reaching out and notifying us.
Our dev team is working on a fix and it should be available soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you.
You are welcome
Hey guys, any plans to add Gutenberg as a page builder?
Hi,
Thanks for reaching out.
We have basic Gutenberg support, however we don’t plan to convert available shortcodes/widgets to Gutenberg blocks soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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After latest 3.4.0 update, menu and many other things messed up once again. Why is this keep happening with your updates? https://i.imgur.com/RTcKSQT.png
Also, WordPress admin is messed up too. Background color changes in Admin and many other things messed up!
Hi,
Thanks for reaching out.
Can you share the link to your website? So that we will be able to check what is causing an issue.
As for the admin dashboard, please ensure that you updated Ohio Extra and Ohio Portfolio plugins to the latest version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I had no choice but to reverted back the update to 3.3.9. The menu in your demos are also seems to be updated or changed from 3.3.9 menus. That might be the issue.
This is the 3.3.9 menu kindly compare. https://i.imgur.com/ycsL9ze.png
Got it, then in our further update we will add an option to switch back to the previous menu variant.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can you kindly check why is this happening in the header menu? It’s more visible when put into dark mode there. Here’s a temporary link: https://bit.ly/46cuMg1
Hi,
If you mean the logo overlapping with the dropdown menu, we will fix it in our next update. You can add a CSS hotfix so far:
.header.header-4:not(.-mobile) .left-part, .header.header-4:not(.-mobile) .right-part {
z-index: 10;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Another issue with tabs: https://i.imgur.com/eqzFyGx.png
Thanks for reporting, already fixed it. Stay tuned for a new release.
I’ve tried your CSS hotfix in your previous comment. White, it did fixed the issue, my logo is no longer clickable, and it won’t take me to the homepage, making another issue to arise. Kindly check?
https://tppr.me/mZThDX
Kindly use https://bit.ly/3YiLWGT and see after applying your mentioned CSS hotfix.
Thanks,
We see that our CSS snippet is missing on your site and z-index is still equal 20, not 10 as it should be. Please, ensure that you added our code properly under Theme Settings > Custom CSS & JS menu. Then try to clear all caches and check your site in Incognito Window.
I did, since it caused to logo to be not clickable, we had to remove it. Try it under inspect element yourself please.
.nav,
.header.header-4:not(.-mobile) .left-part,
.header.header-4:not(.-mobile) .right-part {
z-index: unset;
}
.nav .menu li,
.header.header-4:not(.-mobile) .branding {
z-index: 11;
}
Thanks for the reply. I confirm above CSS hotfix works as intended. Hopefully it’ll be included in the next update as well. Thank you.
Glad to hear that, surely we will add this fix to the next theme’s release.
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