2982 comments found.
Hello,
I get a 503 error when I try to download shortcodes and widgets. Also, could you assist me in adding a language switcher to my website?Even though I have activated WPML from the settings, the language switcher is not visible on my website.
Hi,
Thanks for reaching out.
We are aware of the issue and our dev team is working on a fix. The fix should be available soon. We will let you know once we have more updates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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UPD. It should works now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks
You are Welcome
Hello there
After the last update, there was a color change in the portfolio section, how can I solve this problem, I share the attached image
Left side turned white
https://maxelance.com/services/bayi-toplantilari/Hi,
Previously, there was no way to switch this single project layout to the light mode so that we had to rework it a little. Now, you should reset to default values header’s and project’s options to get the light version:https://tppr.me/uxe60M
If you need any assist, please send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! I’m not found the Accordion and other components. When I click to add, it’s not shown on the list of components.
Hi,
Seems like you are trying to insert the mentioned shortcodes into a second-level row, but it’s impossible since WPBakery has a limitation of only two levels of rows. Try to use a section instead of the parent row:https://tppr.me/uWRGeD
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello mate. Is there anyway of having the Excerpt below the Title on Portfolio Projects on Classic Layout? Since the Category appears in the midde of the Title and the Excerpt. The sequence I´d like to have is: Title + Excerpt + Category. Is it possible to move them to change their position? Thank you!
Hi,
Please open a ticket with your inquiry at our help center and we will help you make that using a child theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The ticket page is not working. I cant log into it. Could you guide me how to change the Excerpt position from here? I´ve got 2 licenses but none of them is working. Thank you.
Can you share the link where you want to make that? Maybe we will be able to help you with CSS solution as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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after latest update the colors of buttons and links are changed, here is the video im adding to this comment, im not able to submit ticket on your platform asking me to renew support. for general support you have to turn on the ticket system for your user. where should we connect with you after support gets expired? and any issue arise after the latest update.
video recording: https://record.webytag.com/recordings/pkT817ck6pSF1UpF9mN7
Hi,
Thanks for reaching out.
We are aware of the issue and our dev team is working on a fix. The fix should be available soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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But its an live site, users are seeing this. please give us an ETA.
You can send us a personal message and provide your temporary WP credentials, so that we will be able to add a hotfix.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sent message please check
Thanks, we’ve already added a hotfix on your site.
i think it is not fixed, sharing video below please check. i have checked the website.
Video Link: https://record.webytag.com/recordings/8Eu2i7YaiUORkji69Mbh
https://tppr.me/zAP2hG
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please note that latest version override the settings for the header…
Hi,
Thanks for reaching out.
We need just a bit more information before getting this resolved. Additional links or screenshots will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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In the settings, background color for header is setted to white (see here: https://www.awesomescreenshot.com/image/49202811?key=bd6cba524a07b8d07d7e7fe8bc8a2c11 ) but the website keeps showing it differently (see: https://www.studiolamonaca.com)
Please note that i’ve had to edit manually all the css, because the style.css is overriding the theme settings. Hope it will be fixed soon with a new theme version.
Thanks for the details.
There are both light and dark versions of the header on different pages. As you have an activated dark mode it should be dark as the other parts of your site. Can you specify how it should look, light or dark on all pages?
If you want to have a dark mode and a white header you should use custom CSS in that case, because the dark mode is built that way to convert everything to dark.
Please let us know if you need any help with custom CSS and we will gladly assist you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes, i know. But the header suddenly have changed his color after the update. Please take a look and fix it.
Hi,
We’ve checked the header color option again and found that it should have the color from the setting both for light and dark modes. Please check our screenshots below:1. Set the header color:
https://tppr.me/J7PRLx
2. Output:
https://tppr.me/o3qFHk
https://tppr.me/ZoqQc2
In your case, we don’t see any CSS with a white color that refers to the header. Only a custom one from the Custom CSS menu.
Also, we see that your assets are minified, so we suggest clearing all caches and checking if the header option works properly again.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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HI mate. I have a doubt regarding the 3.4 update: What does this “might lose” really means? Should I backup the settings or Is it related only to languages?: ## Notes - After updating to this version, you might lose your Theme Settings interface localization.
Hi,
Thanks for reaching out.
That means that if you’ve translated Theme Settings interface to your local language (if it’s not English) you might lose your changes and you should get and upload a required language file from the mentioned archive. So you won’t lose Theme Settings themselves, however, we strongly recommend making a backup each time when you update the theme, plugins, or WordPress.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are welcome
Hi, There are some problems with the latest 3.4.0 version : in the dark mode version it is as if a transparent white overlay was superimposed over the slider revolution header instead of transparent black ... (see here new theme version https://tinyurl.com/422yfwj2, here the old version https://tinyurl.com/ympt4w4r)
Hi,
Thanks for reaching out.
We are aware of the issue and our dev team is working on a fix. The fix should be available soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi mate. Is there any way of having youtube video in autoplay but with the sound not muted? Best!
Hi,
Unfortunately, modern browsers don’t allow autoplay mode with audio.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
From your WP dashboard navigate to Ohio Theme > Demo Import and install the Shortcodes demo.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks..However I have already figured that in the meantime…
Glad to hear that!
Hello mate, Is there a way to upload video files like webm on the imagens uploads? I´ve tried few codes on funcion but no sucess. Thank you!
Hi,
Thanks for reaching out.
Unfortunately, WordPress doesn’t support such a video format. We recommend using only supported video formats: mp4, m4v, webm, ogv, wmv and flv.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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But you mentioned “webm” thats the format I´ve mentioned. Can I use it like a video background on wpbakery? Thanks mate.
Ah, sorry, you are right, the mentioned video format is on the list. So you can’t use it as a video background for WPBakery row, don’t you? If so, unfortunately WPBakery video background is handled by the plugin itself and we can’t affect on it by our theme. Maybe try to contact WPBakery developers and they might help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks!
You are Welcome
Hello, Is there a way to upload video files like webm, mp4 to an image gallery? I want to showcase images and videos in the same gallery, i have tried with gif and it’s really heavy and doesn’t maintain the quality. Kindly help me out here. thanks!
Hi,
You can upload a self-hosted video and use it in the portfolio gallery with images:https://tppr.me/tZrckL
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, sorry to reply you late, thanks for the answer, but its not working for me. I was asking if we can do it to multiple images in the gallery? i want to add images / videos in the same gallery, this portfolio solution you’ve mentioned is only let me put one featured video as a whole gallery cover. I want to add multiple images and videos all together in main gallery page. How can we accomplish that? as i mentioned i have tried to put the videos as GIF and that is very heavy, not a good solution, I need webm or any low size video format available to post images and video glimpse in the same gallery. Kindly let me know the solution to this? thank you very much!!
Helloooo!! its been 2 days! I am waiting for your response! Kindly address this issue asap!!! its urgent.
Hi,
There’s an option to add a single (cover) video only. If you need more, as an option, you can just create a custom layout using WPBakery/Elementor page builder.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is it possible to have the hamburger menu icon on the right side of the screen instead of the left? Just like https://harvard.edu/
Hi,
Thanks for reaching out.
Yes, there’s an option to display the hamburger on the right side.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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.
Hi,
How can we help you?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
Love your theme but since the last update the sticky header has an issue. Instead of the header, there is a white bar and the header itself is stuck below this white bar.
Can you plase help me out? everything is up to date.
The header in white has the following attributes: header-cap header-2
Hi,
Thanks for reaching out.
Can you share the link where we can see the issue?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Many thanks for the quick response! Here is the website: https://www.art-werk.at/
Thank you in advance
https://tppr.me/n2E5R6
Try to visit your website in the incognito window and check if the issue still exist.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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This WordPress theme is great. I have a couple of doubts. Surely you can help me.
1. How can I make the background photo take up the entire screen on an iPhone (so that it can also be seen under the menu, battery, time). I attached a link so you can see what I mean: https://territorimac.com/wp-content/territori/fotoa.png
2. How can I do the same thing, but with a different background color for each page. I attached a link so you can see what I mean: https://territorimac.com/wp-content/territori/fotob.png
Thank you very much for your help and have a good weekend.
Hi,
Thanks for reaching out.
Unfortunately, it’s impossible since the mobile browser like a desktop one has a top bar area and the site viewport starts below this area.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Why none of the pages in your demos are actually there when we import the demos?
Hi,
Thanks for reaching out.
All the inner pages come separately from the home page templates and can be installed under Demo Import menu:https://tppr.me/UpuQYV
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks…For the swift reply…
You are Welcome
Hi, your topic is really great. Can you help me with a couple of things?
1. How can I make the background photo take up the entire screen on an iPhone (so that it can also be seen under the menu, battery, time).
2. How can I do the same thing, but with a different background color for each page.
Thank you very much for your help. Have a good day.
Hi,
Thanks for reaching out.
Can you share a specific link so we can check if it could be achieved?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am unable to renew support for one issue that I think is simple. We are using woocommerce for a shop, and noticed that on the checkout page is duplicating the added item (not as in it is adding 2 items into the cart or anything, just the name of the file uploaded and the customer note are duplicated) We reached out to Woocommerce and they said its an issue with Ohio theme and told us to use their default store theme but that obviously breaks the ohio theme. Can you help with this? I am not sure what to do here.
Hi,
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I figured it out. Here is the issue for your own information and if anyone else is experiencing this. In file manager under Ohio > Woocommerce > orders > review_order.php:
The code uses wc_get_formatted_cart_item_data twice which outputs user-generated content. It’s crucial to ensure this data is properly escaped to prevent potential XSS (Cross-Site Scripting) vulnerabilities. WooCommerce likely handles this internally, but it’s a good practice to be aware of. I deleted the first instance of this with XSS indicated in that code line (I forgot what line # it was) and it rectified both the duplication issue as well as security issue with XSS.
As a side note: Ohio theme is currently using multiple outdated theme files from Woocommerce as well which is causing some issues. I replaced them myself using Woocommerce download from their site But something you guys should rectify in a update soon.
Hi,
Thanks for reaching out and notifying us.
We are aware of this issue and our dev team is working on a fix. The fix should be available soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Today, I updated the theme. But there are projects in the portfolio that the backend does not show, two are missing and they do not appear.
Please Help me!
Hi,
Try to make the following:
1. Ensure that Ohio Extra and Ohio Portfolio plugins are updated to the latest version and are activated;
2. Clear all caches.
Sincerely,
the Colabrio Team
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All caché clear All plugins are updated Ohio Extra—> Version 3.3.8 Ohio Portfolio—> Version 1.1.3
my projects are missing
In that case, we need to check your WP admin dashboard to sort it out. Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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