94 comments found.
I had an issue with the site. This is the only theme I’m using that keeps giving malware alerts after having it checked out from my hosting provider (BlueHost). Some theme files are the cause of the malware. I have done a clean-up once before, and it keeps getting malware issues.
Alert: If you want to use this theme, you need to get the sitelock protection as well, otherwise the site will keep going down every few months.
Just a heads up… you have an error on the helpline demo.
https://helpline.impacto-patronus.ancorathemes.com/Warning: Undefined array key “HTTP_USER_AGENT” in /var/www/vhosts/impacto-patronus.ancorathemes.com/helpline.impacto-patronus.ancorathemes.com/wp-content/plugins/trx_addons/includes/plugin.wp.php on line 44 class=”home page-template-default page page-id-594 wp-custom-logo preloader frontpage body_tag scheme_default blog_mode_front body_style_wide is_stream blog_style_excerpt sidebar_hide expand_content remove_margins trx_addons_present header_type_custom header_style_header-custom-2768 header_position_default menu_style_top no_layout elementor-default elementor-kit-2640 elementor-page elementor-page-594”>
Updated my theme, and the site broke..
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. If your support expired, please use option “Presales Question” at https://themerex.net/support/ without the support renewal.
Regards.
ok
Are there any different header styles? Do you have events functionality?
Hello,
Thank you for your interest in our theme!
Sure. Please check the header layouts at https://impacto-patronus.ancorathemes.com/doc/#layouts_settings_header Also, you can easily create custom layouts with Elementor following the guide https://impacto-patronus.ancorathemes.com/doc/#layouts_settings_header
Events functionality is not automatically included in the package as a default feature. However, you can attempt to use a plugin alongside the theme. If the plugin requires extra stylesheets to perfectly align with the theme, our Customization studio can generate them for you. To proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Thanks!
Hello, I downloaded your updated theme, however where do I access the updated plugins? My Essential Grid and Revolution Slider plugins are outdated.
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://impacto-patronus.ancorathemes.com/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. I’m using the Helpline theme. There is a picture header at the top of every page and I cannot find the setting to change it. Where might I find it?
Hello,
Thank you for choosing our theme!
The header layouts can be easily modified under Layouts > All Layouts. Here is the guide – https://impacto-patronus.ancorathemes.com/doc/#layouts_default
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How can I remove the comment section?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/113868
Regards.
Hello. I have a problem activating the template.
Does this include Elementor Theme Builder? My customer would like to have a set of landing pages with a different header and footer then the rest of the site. Thanks!
Hello,
Thank you for your interest in our theme! Our apologies for the delay!
Absolutely! The theme is built with Elementor free version. You can easily create your own layouts as well as use the default ones – https://impacto-patronus.ancorathemes.com/doc/#layouts_description
Regards.
Your theme has a conflict with Tutor LMS where the quiz options are not clickable. Is this something you would be able to fix? Would like to know before renewing support.
Hello,
Thank you for your interest in our theme!
We cannot guarantee full theme compatibility with Tutor LMS since it is a third-party plugin, and we have not tested it with the template. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Ticket #111440 has been created. Thanks.
Hello, Is there a way for example on this demo https://impacto-patronus.ancorathemes.com to replace the main homepage image with a video instead. Either uploading a video or using a YouTube embed?
Hello,
Thank you for choosing our theme!
Absolutely! The theme includes Slider Revolution plugin that allows you to add video to the slider. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I see a calendar widget showing in your demo on the blog page, however I do not see any individual event pages. Is a calendar included with the theme? If not, what is this calendar widget for exactly? Thanks.
Hello,
Thank you for your interest in our theme!
Our theme comes with a number of custom Elementor widgets allowing you to add the information in a simple way. One of them is ThemeREX Calendar that displays a regular WP calendar and shows the date with the posts published – https://prnt.sc/UEo4xO22ltlS Please check https://impacto-patronus.ancorathemes.com/2019/01/
The events are not automatically included in the package as a default feature. However, you can attempt to use a plugin alongside the theme (e.g. The Events Calendar). If the plugin requires extra stylesheets to perfectly align with the theme, our Customization studio can generate them for you. To proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Okay, thank you. I will be getting the theme. Are there any known issues with The Events Calendar and your theme? Thanks.
We cannot guarantee full theme compatibility with The Events Calendar since it is a third-party plugin, and we have not tested it with the template. Additional stylesheet for event pages will probably be required. But our Customization studio will be happy to help with it. Just submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
The button which is shown top right of the theme. Is there a way we can keep this visible for mobile and/or show it on the burger menu. As currently on mobile it doesnt show at all.
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I’m not sure if this is a support question/ or if the theme just needs to be updated: our website is loading give donation plugin in an infinite loop. Only when I am inside the dashboard will it show the give donation form, images, text, etc. Once I publish it and it does not display the form, it just loads over and over. Is this a bug and update which must be done to solve it? If so can we get this update soon. Thanks!
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Does it have chip in function just like change.org
Hi is there a more recent version of slider revloution included with the plugins as the 6.6.12 has a vulnerability
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update Revolution Slider to 6.6.14 and all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://impacto-patronus.ancorathemes.com/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
thats great thanks
Unable to install plugins: Essential Grid Revolution Slider ThemeREX Updater
so it doesn’t work!
Hello,
Thanks for choosing our theme and contacting us!
Please provide us with your website details in a support ticket at https://themerex.net/support/
Our team will be happy to assist you.
Thank you in advance.Hi, I really like the theme. By the way, do you guys have simple HTML version for sale?
Hello,
Thank you for your interest in Impacto Patronus!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Also, please check the Elementor Template Kit at https://themeforest.net/item/impacto-patronus-petitions-social-activism-template-kit/26318157
Regards.
Hi, thanks for your reply and links. I get in touch with you about HTML
hi where is the settings to show the header background image on mobile devices smaller than 768px? My header image disapears on smaller screens
Hi again, nevermind I found where to set the breakpoints. Sorry for the trouble
Hello,
We are glad that you have found a solution. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hello Support, Your theme is saying my purchased code is invalid. Whats the issue please? i just re-installed wordpress due to malware issues to set up same site i used the purchased code from. Kindly assist as i need to complete my web site
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
In case you have additional questions, please submit a support ticket at https://themerex.net/support/
Regards.
