Hi there,

Customer messages will be sent to your email at https://helpdesk.the4.co/storage/6748/Uy0suYqHxEGToRffEN055N8G9GC4Mb5x3ZoPPf1l.png

For future assistance, you can open a ticket at https://support.the4.co/ our support team will help you.

Best regards!

Hi dear friend, We will check it for you and update you on your ticket. Best regards,

This is the varient image… There is a new shopify feature for actually setting the swatch image in admin. If you click on Color > Add Entry > then you can add a swatch and upload a image. This is where the swatch is being pulled from now. From my testing Kalles doesn’t support this yet?

I think an update needs to include a option to “Use native Shopify uploaded swatch image” does this make sense? I can also send a video showing where the new swatches are stored in shopify admin product page.

Hi again, Our theme has guideline for config swatch show color or image; you can check this guideline https://support.the4.co/articles/custom-color#1-enable-use-custom-color Please contact with us through support system and we will assist you check this request in detail. Hope to hear from you soon. Best regards.

Hi there, You can go to Product page >> Product main >> Remove Descriptions block or modify it to Full description: https://www.screencast.com/t/hVi7tt57n For the others questions, please open ticket on https://support.the4.co/login so we can help. Thank you!

Hi there, please help us open ticket on https://support.the4.co/ so we can connect. Thank you!

Hi there, We will quickly supplement detailed videos in the document to help our customers better understand how to operate the mega menu.

Below is our guide on creating a mega menu. With a mega menu, you will need to create separate navigations. Note that you will need to connect the ID header with the ID Mega item. Here is a detailed video to configure a mega menu like our demo: https://www.screencast.com/t/DsMQoL8dXV7E

We hope this video will be helpful, and we will remake it in more detail in our upcoming guide. Thank you so much for using our theme.

Hi there, With the technical please open ticket on support system, our colleagues will check and guide you in detail. This is the link to the system https://support.the4.co/ Hope to see you soon on the support system. Thank you so much!

Creo que esto no es una respuesta válida. Por lo que puedo ver en otros comentarios, es algo que tienen que mejorar en este tema. No puede ser que se desentiendan de esta manera, cuándo uno hace un esfuerzo económico para comprar un buen tema, y precisamente ahorrarse problemas al hacer la web desde cero. No entiendo que la explicación de algo tan importante quepa en un apartado tan pequeño en el manual de ayuda.

I think this is not a valid answer. From what I can see in other comments, it is something they have to improve on this issue. It cannot be that they ignore this way, when one makes an economic effort to buy a good theme, and precisely save problems by making the website from scratch. I don’t understand that the explanation of something so important fits in such a small section in the help manual.

Hi there,

On behalf of the theme development team, we apologize for any inconvenience caused. We will quickly supplement detailed videos to help our customers better understand how to operate the mega menu.

Below is our guide on creating a mega menu. As you mentioned, with a mega menu, you will need to create separate navigations. This might require configuring multiple navigations, but this is how our theme operates, and each theme has different customization methods. Note that you will need to connect the ID header with the ID Mega item. Here is a detailed video to configure a mega menu like our demo: https://www.screencast.com/t/DsMQoL8dXV7E

We hope this video will be helpful, and we will remake it in more detail in our upcoming guide.

We will respond to any questions in detail in the ticket you created. Thank you for your patience.

Best regards, The4.co

Hi thanks for the info and I have purchased the theme but i am facing other problems now 1- Can you provide a better guide on how the product should be nested 2- As i uploaded the demo theme I am getting a menu that is completely different to what is showing in navigation section how do I fix the menu 3- The theme shows a list of product in the ain page but they are not in the product page how is that possible? 3.1 how do i modify them 4- In the theme there is a section toward the bottom has an image with few dots when selected an item loads from the product available for sale. Those red dots are not loading after onboarding the theme how do i add them to the theme please. the section i am talking about its called “Lookbook Single” this is in the home sport accessories demo.

Please give me an update

Hi there, My colleague replied your ticket on support system. You can check and let us know if you have any questions. Thank you so much for using our theme. Best regards.

Hi there, Our theme doesn’t support restrict customer function. You can consider the 3rd app for this. Let us know if you have any questions through Pre-sale questions on https://support.the4.co/ Thank you so much!

Hi there, this issue fixed in the later versions. You can update theme to fix it. This is the guideline to update with one click automatically https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise Please check this guideline and open ticket on https://support.the4.co/ if you have any questions. Thank you so much!

Hello, through EcomRise the option of Update The4 theme does not appear. What can I do to update de version without editing the code?

Hi, Please select the theme to work on from EcomRise Settings: https://letshare.link/0fd486dc-481c-4360-926b-a01ef69b54d1 Then you can see The4 theme’s features from left sidebar to update theme. Thank you!

Hi there, please create a ticket at https://support.the4.co/ the support team will assist you with this question and guide you on renew the support. Thanks!

Hi there, we need to know more about the icon you are talking about. So please create a ticket at https://support.the4.co/ the support team will assist you with this question and guide you on renew the support. Thanks!

Hi there, You need to add “Filter” to “Sidebar collection”, then the filter will be visible all the time https://www.screencast.com/t/LLiEWCdEX For future assistance, you can open a ticket at https://support.the4.co/ our support team will help you. Best regards!

Hi there,

The theme package includes zip file to install theme on Shopify store, demo data for the sections and layouts that shown on our demo site. With EcomRise app, you can import the homepage demo with one click. Check here to know more https://support.the4.co/articles/import-demo#1-import-demo-one-click-with-ecomrise

It doesn’t included the images, products and collections data. You need to set up it from your Shopify Admin.

Best regards,

Hi there, This request already solved, we can see you created the ticket. If you have any questions please let us know via the ticket. Thank you so much!

Hi, You should extract the theme package you downloaded from Themeforest, then you will see the upload file. Please refer this guide to install and activate theme: https://support.the4.co/articles/how-to-install-and-activate-the-theme If you need any further technical assistance, you can open a ticket on our support system. We will get back to you on Monday. Thank you!

Can i use this theme in WordPress?

Hi there, this theme is only for Shopify; if you want to use in the WordPress, please consider purchase Kalles WordPress. Thank you so much!

Hi, Yes you can, Shopify allows to edit the code with “Edit code” option. Thank you!

Hi, what are the main differences between this theme and Ecomus theme?

Thank you for reaching out and considering our themes for your new store. I understand that selecting the right theme can be a bit overwhelming, given the many options available. Let me help clarify the differences between Kalles and Ecomus to assist you in making the best choice for your needs.

If your primary focus is on speed and performance, I highly recommend choosing Ecomus. This theme is optimized for fast loading times and smooth performance, ensuring that your customers have a seamless shopping experience. It’s an excellent choice for stores that prioritize efficiency and speed.

On the other hand, if you value high customizability and want a theme that offers extensive options for personalization, Kalles would be the ideal choice. Kalles provides a wide range of customization features, allowing you to tailor your store’s appearance and functionality to perfectly match your brand’s identity and meet your specific needs.

In summary:

For high speed and performance, choose Ecomus. For high customizability and personalization, choose Kalles. I hope this helps you in making an informed decision.

If you have any further questions or need additional assistance, please don’t hesitate to ask.

Please open a ticket at our support system: https://support.the4.co/ We will take a look and help you with that issue. We have quite a lot of customers so it can be overloaded and response is a bit slow, especially on weekends. Thank you!

Hi there, You purchase Kalles for $89 at the moment. It includes many features such as upsell features, frequently bought together, group products, etc… It saves you up to $1500 a year if you use the apps for all these features separately with the theme. If you have any concern, you can open “Presale question” at https://support.the4.co/ Our support team will assist you. Thank you!

I am not clear with your response. Thank you and we are not going to create support ticket when we have ask simple question here.

Hi there, You only need to purchase $89 for the theme. The theme already provides built-in features as you can see here https://www.screencast.com/t/coFKEUyi . If you use separate apps for those features, it will cost you at least $1500 a year (annual fee). So you can save a lot of money with Kalles, it has many features and strong customization capabilities. Hope I made it clear.

Hi there, For technical issue, please help us create a ticket at https://support.the4.co/ Our support team will assist you. Thank you!