103 comments found.
Hi, after updating the theme, the layout of the single blog posts on the site changed. Now, when choosing Layout 1, the preview image appears on the left, not above it, and after the content, there’s still a “Read More” button that links to the same page. When changing to Layout 2, the featured image appears above the post, but everything is laid out in one column at 25% width.
Hello! We don’t see issues with our theme. Please check your additional plugins, customization, optimization features and cache. If you want our support team to check your issue, please renew your support and submit a support ticket here: https://support.promo-theme.com/tickets/
I am currently facing two critical issues with the Medina theme on my WordPress site that require your immediate attention: PHP Warning in Unyson Plugin: I encountered the following error:
Warning: Invalid argument supplied for foreach() in /home/darhom/provital.com.ua/www/wp-content/plugins/unyson/framework/includes/option-types/typography-v2/class-fw-option-type-typography-v2.php on line 148
I was able to temporarily resolve this by modifying the code as follows: php
foreach ( (array) $fonts‘google’ as $g_font )
While this workaround addresses the issue, I believe this should be properly resolved within the theme or plugin codebase to prevent any future issues.
Typography Tab Not Displaying: The Typography tab in the theme settings is not visible. Upon checking the browser console, I found the following error: javascript
fw-events.js?ver=2.7.31:156 TypeError: Cannot read properties of null (reading ‘items’) at getFontsOptions (scripts.js?ver=2.7.31:27:2) at getFontsOptionHTML (scripts.js?ver=2.7.31:40:6) at HTMLDivElement.<anonymous> (scripts.js?ver=2.7.31:118:13) at Function.each (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,underscore,backbone,moxiejs,plupload&ver=6.6.1:2:3129) at e.<computed>.each (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,underscore,backbone,moxiejs,plupload&ver=6.6.1:2:1594) at scripts.js?ver=2.7.31:85:63 at dispatchSingleEvent (fw-events.js?ver=2.7.31:169:25) at Array.map (<anonymous>) at fw-events.js?ver=2.7.31:147:33 at objectMap (fw-events.js?ver=2.7.31:250:18)
This error is preventing the proper loading and display of typography settings, which is critical for customizing the appearance of my site.Both issues are significantly impacting the functionality and design of my website. I kindly request your urgent assistance in resolving these problems.Thank you for your prompt attention to this matter. I look forward to your guidance on how to resolve these issues as soon as possible. Best regards,
Hello! Please update the theme to the last version and reinstall the Unyson plugin
How can I do this?
Download the last theme version from your ThemeForest account, delete the old theme version, install the new one. Reinstall the Unyson plugin.
I did everything you said. The first error went away but the Typography tab is still not displayed… and the error in the console is still there… ” [Events] Exception raised. Please contact support in https://github.com/ThemeFuse/Unyson/issues/new. Don’t forget to attach this stack trace to the issue. fw-events.js?ver=2.7.31:156 TypeError: Cannot read properties of null (reading ‘items’)” what should I do? I can send you the screenshots!
I’m waiting for your answer! It’s very urgent… Why is the template I already paid for not working?
Please download the 1.5.6 version, install it and reinstall the Unyson plugin again.
Ok I’ll try it now.
Thanks for your support! Every thing with “Typography tab” is ok now! But I think “Adding a new Font” is not working yet.. I uploaded new font files with different formats (woff, oet and …) in font’s Folder and added a new font-face code and name like example and selected it in Typography tab in the list but it’s not working.
”@font-face { font-family: “AmericanaStdRoman”; src: url(”/fonts/AmericanaStd.eot”); src: url(”/fonts/AmericanaStd.eot?#iefix”)format(“embedded-opentype”), url(”/fonts/AmericanaStd.woff”) format(“woff”), url(”/fonts/AmericanaStd.ttf”) format(“truetype”); font-style: normal; font-weight: normal; }”
Please check that you’ve set a custom font accroding to our Example and it was correctly converted and placed in the root of your site.
Ok, thank you so much!
You are welcome!
I downloaded and uploaded theme but next day the theme is getting messed up.
Hello! What do you mean exactly? Theme can’t be deleted by itself. Please submit a support ticket https://support.promo-theme.com/tickets/
Hello! I can’t find the documentation of the Medina theme documentation. Can you share with me the link please? I want to know where can I customize the social media info, header, footer, etc.
Hello! It’s here: https://promo-theme.com/medina-wp/docs/ You can customizae them by Appearance->Theme Settins
If you have issues, please be in touch with our support team https://support.promo-theme.com/tickets/
Cortesemente mi potete disattivare il codice di acquisto dal vecchio dominio altrimento avendolo caricato su un altro dominio non mi riconosce il codice di acquisto e mi dice Il codice acquisto è già stato registrato su questo dominio: www.tropeaholiday.cloud.
Hello! We’ve deactivated our old domain, please check
Grazie mille.
You are welcome!
Ciao come deregistrare il codice di acquisto ?
May i ask how to edit the mobile version of the website? It’s only showing me the standard basic blocks instead of the Medina theme features for mobile, whereas the desktop version it works perfectly.
Hello! Please submit a support ticket https://support.promo-theme.com/
Bonjour, le thème est il compatible avec une version PHP (7.3.31-1~deb10u3)?
Hello! Yes, it’s compatible
Hello:
Is the theme compatible with wordpress6.1.x?
Hello!
Sure, it’s compatible. We support this theme 
Hi, Is there a live demo with multiple languages? I can see the theme is compatible with WPML, is there any documentation on how it would work with this theme?
Hello! It’s compatible with WPML plugin, you can check docs of how to tune it: https://wpml.org/documentation/
Is RTL language supported?
Unfortunately, we don’t have this feature in this theme
Maps are not working, I’ve added my google API (billing enabled), but it will not show the correct location – please advise?
Hello! Please check that you’ve set the domain and api limit
looks like I needed to allow domain.com// for the backend location selection.
Yes, you can set the domain and limit for this domain in Google API settings.
Hi, what is the difference between procedures and services as it appears on the theme? (Presales)
Hello! They have different design (some elements). But you can use both for services and procedures.
Hi ypromo
I am currently trying to install the Demo Content but all I’ve seen on my screen for the past 24 hours is “A content install is currently running”. Every necessary Unyson extension has been activated.
I don’t see any way to install the content manually either.
Please advise
Hello! Please check your PHP error logs. Some of your PHP limit has to be changed or increased. The problem will be found in the hosting php logs.
There are no error is the PHP logs. All my php limits have been changed / increased.
Under the Medina Dashboard all the SERVER INFO are ticked green. So not sure what is going.
The dashboard server info doesn’t show all the PHP limits. Please contact your hosting support to check the PHP error logs
Hi Again
I got in touch with my support and got the report that Unyson is the issue. I have checked if there’s an update and there isn’t one.
Should I uninstall and reinstall the plugin?
What Unyson issue have they provided exactly?
One of the Errors: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /usr/www/users/hfncothyvj/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-db-export.php on line 180
Which php version are you using?
PHP 8.0
Please change to stable 7.4
Changing the php version from 8.0 to 7.4 did the trick! Thanks for you help guys!
You are welcome!
How to import the demo content? I dont see any option neither I see any documentation on that. Please help me.
Please activate all the necessary Unyson extensions according our docs.
It is for me not to see how to install Demo Content or the different Web Sites. In Backup section also no backups to install. Whats Wrong?
Hello! According to the license policy, you can use 1 license key only on one site.
Hello okay in my opinion i have registered a license …?
We’ve deactivated your license key, please try to reactivate it again and reload the dashboard page after.
I think there is a problem with the license, because the license was not deactivated. I deactivated and activated it myself. No difference, what is to do now?
Please create a support ticket and provide your URL and WP access https://support.promo-theme.com/
How to put social media icons on footer widget -> Social buttons ? Only can enter text
I added them in the header and they appeared in the footer, can they also be put in the headrer?
Please create a support ticket https://support.promo-theme.com/
What plug-in do you recommend for translation language?
Hello! We recommend you to use LocoTranslate plugin
thanks!
You are welcome!
I have an issue with loading the map. I added the correct API key, but the map is not working. Google Map confirmed what I knew four (4) days ago when I first reached out to your support team: the map Javascript needs to be updated. Can someone help me? This situation is becoming ridiculous.
Hello!
Your ticket was resent to our developers and will be answered tomorrow. Thank you for your patience. Don’t worry, we’ll help you
Hello ypromo. Is there any reason which may cause all (or almost all) javascript-based functionalities to be down? E.g. “teams” or “banners”? A few days ago it happened to my site, see the main page: https://rehabilitacja-koala.pl/ . Adding new pages with these blocks do not help – neither slider (banner) nor anything works as it used to work. Thank you!
Hello! Please send your URL and WP access to support@promo-theme.com
Hello! I want to install and activate a theme on my test domain, then transfer the customized theme to my main domain. Will the license carry over with the content on the site, or will the license need to be reset and reactivated? Thank you for your reply!
Hello!
You need to deactivate license on the test domain before transferring via Medina->Deregister. And activate it on the main domain. If something go wrong, please contact us, we’ll deactivate it for you 
