192 comments found.
where does the wp bakery activation license for this theme? I want to update the wp bakery but it seems we need to activate the license first. Also for the slider revolution
Hi yusfiahafidz. thanks for using Pixi theme,
- You don’t need a license key registration, because we’ve to purchase wp bakery and Slider Revolution Extend license and you can use it when using Pixi theme without registering.
-To update WP Bakery Page Builder plugin Slider, Please deactivate theme and remove it, Then Re-install it.
Step 1: - Deactivate WP Bakery Page Builder & Revolution Slider and remove it. Step 2: - Re-install WP Bakery Page Builder & Revolution Slider :
OR download them from this link https://motivoweb.com/plugins/revslider.zip https://motivoweb.com/plugins/js_composer.zipBest regards
Good evening, I purchased the same theme for the same domain for a second time because I want to upgrade the theme version, PHP, and WordPress, as well as to ensure that certain plugins that stopped working can function again. Naturally, I want to maintain the current structure as it is, which is why I bought the theme again. Could you please help me ensure this is done correctly?
Hi BUZ_Greece,
Thanks for using Pixi theme,
- you need to purchase the Pixi theme for only one time to the same domain. - you can update the PHP, and WordPress versions at any time, please contact your hosting provider regarding this issue.
- We’re trying to publish a new update to the Pixi theme and pixi_core plugin in the next month. Please stay tuned!
and if you still need any help just let me know, you are welcome 
Best regards
I know how to update my Wordpress and PHP but tge theme will not work because support 5.5 and some parts do not work. It a great theme but its not updated.
Hello BUZ_Greece,
kindly send me screenshots of your issue via our email support@motivoweb.com so that we can help you.
Best regards
Hello, the theme hasn’t been updated since 2023. Are you planning to do something about it?
Hi creativegreg, Thanks for using Pixi theme,
We’re sorry for being late. We’re trying to publish a new update in December. Please stay tuned!
If you have any questions please do not hesitate to contact us via our email support@motivoweb.com, so we can help you.
Best regards
Is there an update for WPBakery Page Builder? The version we have isn’t the current 7.8 even after deactivating and reinstalling
Hi tonishayoumans,
Thanks for Pixi my theme
Please try now to deactivate WPBakery plugin and remove it, Then Re-install it OR OR download it from this link https://goo.gl/r4KY9d
If the problem still exists, please provide me with administrative access to the dashboard so we can help you.
Best regards
How do I get the website to display correctly on my IPhone? Is there some Css code for this or is there some setting I’m missing in the Theme Options? Thanks.
To be more specific… example my About Us where the top image should be displayed it only showing the very top part of the image…like clouds…cant see the actually image. On the Homepage I can see the mostly complete slider but nothing on other pages.????
hi webfaith,
please send me some screenshot and link to your site via our email support@motivoweb.com so we look closer.
Best regards,
Hello I sent an email over 3 days ago but I have not received a response?
Nevermind I see it has been fixed…Many thanks.
Happy that everything is working fine with you now
Feel free to reach us if there is anything else we can help you with
Hello,
I would like to install again the theme and activate the child theme to work. Can you please guide me how to do this because I don’t have this as a zip.file to upload it.
Thank you in advance.
and always freeze at “loading…” in safari browser. I have to refresh 2-3 times to open the landing page (any)
Hi, Thanks for using Pixi theme,
- When you download the full pixi_package from themeforest download page, you will need install pixi them and the child theme (pixi.zip + pixi child). https://prnt.sc/Af9ZfCaJJ2bB- please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look to loading issue.! Thanks.
Best regards
Thank you
You’re most welcome
May I ask from where can I change the url in the header “request a quote” ? Thank you in advance.
Hi creativegreg,
please go to Appearance -> theme options -> Main Header -> Menu header v5 -> scroll down to (menu right button link) option.
https://prnt.sc/JGRfDYEECpKGand if you still need any help just let me know, you are welcome
Best regards
Thank you
You are welcome any time Happy to serve you!
Hi, I’m working on child theme, but the editor style doesn’t work. Can you help me? thanks
Hi, Thanks for your using Pixi theme.
please send me some screenshots to your issue via our email support@motivoweb.com to clarify the problem you have had, so we can help you.
Best regards
HI, I have a problem with the plugin Pixi Core. When I go to customize in wordpress menu, I see this page with these informations Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class ReduxFramework_extension_customizer does not have a method “_register_customizer_controls” in /home/movexstu/public_html/wp-includes/class-wp-hook.php:324 Stack trace: #0 /home/movexstu/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #1 /home/movexstu/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #2 /home/movexstu/public_html/wp-includes/class-wp-customize-manager.php(942): do_action(‘customize_regis…’, Object(WP_Customize_Manager)) #3 /home/movexstu/public_html/wp-includes/class-wp-hook.php(324): WP_Customize_Manager->wp_loaded(’’) #4 /home/movexstu/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #5 /home/movexstu/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/movexstu/public_html/wp-settings.php(665): do_action(‘wp_loaded’) #7 /home/movexstu/public_html/wp-config.php(96): require_once(’/home/movexstu/...’) #8 /home/movexstu/public_html/wp-load.php(50): require_once(’/home/movexstu/...’) #9 /home/movexstu/public_html/wp-admin/admin.php(34): require_once(’/home/movexstu/...’) #10 /home/movexstu/public_html/wp-admin/customize.php(13): require_once(’/home/movexstu/...’) #11 {main} thrown in /home/movexstu/public_html/wp-includes/class-wp-hook.php on line 324
can you help me?
Hi, Thanks for your using Pixi theme.
We’re sorry for this issue, we released a new version today to fix this issue. Please install the latest update of the theme and pixi_core plugin, then check if the problem still exists.
Best regards
Is there an update for the newest WPBakery? The last update was June 2022 and is 6.10.0 but it’s saying the newest update is 6.13.0.
Thanks for use Pixi theme,
Please deactivate the WPBakery Page Builder plugin and remove it, Then Re-install WP Bakery Page Builder from the notice that appear on the top of the screen, click on begin installing plugins https://bit.ly/3nxLIGL
Kind regards,
I really don’t like this theme, I have try many times this theme but always missing files, errors and setup is very difficult. is there any refund policy because now I really going to write very bad feedback. how themeforest.net allow you to sale this theme. Let me know
Hi mrndesignstudio,
We are sorry the theme does not work for you.
Pixi theme is working without any problems, there is no issues in theme installation and tested by Envato team.
If you need help just send me a message via our email support@motivoweb.com to clarify the problem you have had, and I will help you
Envato have some envato refund policy for their customer and author that link bellowed https://themeforest.net/page/customer_refund_policy
If you are not going to use it, please feel free to submit a refund request here and we will approve it: https://themeforest.net/refund_requests/new
Best regards.
Please check I sent you request.
I sent 5 days before you refund request but you did not response. What are you doing?
Hi there I am using this theme now but its header is not working please reply ASAP. it is very urgent
Hi, Thanks for using Pixi theme,
- Please go to Appearance > Theme Options > header https://motivoweb.com/pixi/documentation/#header-options- to change header in specific page, please go to Go to your page (ex:homepage) -> scroll to page option section -> Header tab
- Please make sure that the header option in the page option is empty. Go to your page (ex:homepage) -> scroll to page option section -> Header https://motivoweb.com/pixi/documentation/#page-options
- If the problem still exists even after that please send me via our email support@motivoweb.com your login credentials ,so we can help you. have a nice day
Best regards
Hi there 1. HOw I can add cart icon in menu? 2. How I can setup menu? 3 insted of add to cart i need buy now direct
Need quick response. bro it is bit urgent.
93c5d0ec-0884-41da-994a-f3b11ada4737
Hi WPbakery no longer save changes, what can I do?
Thanks for use Pixi theme,
- Please make sure that you have the latest update of WPBakery Page Builder plugin, you could update WPBakery Page Builder plugin via deactivate the plugin and remove it, Then Re-install it.
- If the problem still exists even after that, Please disable the plugins one-by-one and test WPBakery Page Builder plugin after each plugin is disabled.
Best regards
Thank you for your quick response, It was because of one plugin, now I am facing an issue with the header, I can no longer change it.
Hi redjohn,
- Please check the documentation, here is a separate section about the Header. Appearance -> theme options -> Header http://motivoweb.com/pixi/documentation/#header-options http://motivoweb.com/pixi/documentation/#main-menu-options- to change the header on a specific page, please go to Go to your page (ex: homepage) -> scroll to page options section -> Header tab -> select Header. https://prnt.sc/LhoOoF9unXSf
- if the problem still exists please do not hesitate to contact us via our email support@motivoweb.com .We will be glad if you attach some screenshots of your issue with a link to your site.
Best regards
Hi, is compatible with Wordpress 6.1.1? Thanks
Hi, Thanks for your interested Pixi theme. Yes, Pixi is compatible with the last Wordpress version.
Hi, do you support WordPress 6.0? When I am updating I will get a critical error.
yes, pixi theme support WordPress 6.0, you could updating without any problem.
How do you add copyright information to the footer? Not like in a widget but centered at the bottom?
Hi, Thanks for using Pixi theme,
please go to Appearance -> Widgets -> Footer widget 6. https://prnt.sc/lsqzoC2jbbSVBest regards
Hi, I want to update the WP Bakery plugin but I am getting error with comment “To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
How can I get the latest version of the plugin?
Hi straure2, Thanks for using Pixi theme,
- Please deactivate WP Bakery Page Builder plugin and remove it, Then Re-install it to update the plugin. https://bit.ly/3nxLIGL OR download them from this link https://goo.gl/r4KY9d- you don’t need a license key registration, because we’ve to purchase WPBakery Page Builder Extend license and you can use it when using pixi theme without registering.
and if you still need any help just let me know, you are welcome
Kind regards,
Hi, I have to host some fonts (Open Sans and Open Sans Condensed) local because of GDPR… so how can I add this instead of Google Fonts?
Hi, Thanks for using our theme,
- You need to remove font function to remove google font link, please go to pixi theme file, then function.php line 14 https://prnt.sc/26rgewt - To add Local Fonts in WordPress, please follow these easy steps: Step 1: Download google Font File. Step 2: Upload Font Files To Server. Step 3: Add CSS For Font Face from Appearance -> Customize -> Additional CSS. https://prnt.sc/26rgw3f https://bit.ly/3spuHBRBest regards
hello, there will be a discount for cyber week?
Hi, Thanks for your interested Pixi theme. Unfortunately, There is no discount for Pixi theme. Best regards
Hello, my slider revolution and bakery swap seems to be unregistered, and i can’t find the key.
Hi, when you purchased Pixi theme,
you don’t need a license key registration, because we’ve to purchase WPBakery Page Builder and Slider Revolution Extend license and you can use it when using pixi theme without registering.
Best regards
