225 comments found.
I have bought this theme 1 year and 2 months ago. But site seems super slow for some reason now, and I absolutely believe that this is done purposfully so that I renew support and pay the extra money. Please contact me and check my site: https://leon-holding.biz/. This is totally not okay, as the site is built using your theme
Hello,
Thank you for choosing our theme!
Website loading time depends on many factors like server response time, image optimization, caching etc. Our Tech Support Team can check your website and point you to the steps on improving your website performance – just submit a ticket at https://support.themerex.net/submit
Regards.
Very sad because despite being a good topic, the attention is super bad, the girl who helped me in support, seems to speak another language, does not understand me, I say something and she answers me something else, and in the end she closed my ticket, I have problems fixing the right bar of the blog since it takes dark and is not seen and I do not know where to change it, I have already reviewed everything and also the mobile menu layout, the same problem does not allow me to change it, the theme is so expensive that they cannot tell me where, if it bothers me, so I do not recommend the theme, less if you do not know anything since I work in this, I cannot find it and I have already been lost for days and they cannot help me solve it. I need you to tell me where to change the mobile menu since it disappears and how do I modify the bar and it does not work by adding CSS since they are called the same and I change one but it tells me something else.
Dear Tatiana,
I am truly sorry to hear about the frustrating experience you’ve had with our support team, and I sincerely apologize for the inconvenience and stress this has caused you. Please know that your feedback is extremely important to us, and we are committed to ensuring you receive the assistance you need.
Regarding the previous ticket, our system is set up to automatically close tickets after 2 days of inactivity. Our operator previously provided instructions and a video tutorial on the ticket, but I see you’re still facing challenges with your blog’s right sidebar and the mobile menu.
The dedicated operator will be responding to your ticket again very soon to provide direct assistance with these specific issues. We fully understand your concerns and will guide you to a complete resolution for both issues.
Regards
i am unable to find how to change the video on header on the home 4 layout?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/125584
Regards.
I can find nothing in the documentation how the sidemenu links and icons can be changed. This document is not helpful for it https://windsor.themerex.net/doc/#customizer_settings_menus
Hello,
Thank you for contacting us!
The side menu is enabled in the Theme Options > Content section of this page. The icons in the side menu are taken automatically from the anchors in the content area of the page. – https://tinyurl.com/28zoe4bw All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Can’t figure out how to edit the side menu on homepage 1
Hello,
Thank you for choosing our theme!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
alguien sabe como añadir ciudades de España, aunque configure, city, state, correctamente, cuando añado un inmueble me salen siempre el mapa americano. Alguna ayuda?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I am trying to update an existing theme installation, but I get this error.
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed
Hello,
Thank you for contacting us!
Please make sure that you extract the downloaded package and upload only windsor.zip in Appearance-> Themes.
Please check the manual for the theme following the link: https://windsor.themerex.net/doc/#installation_theme_installation
In case you still have issues, please provide your website details in the support ticket at https://support.themerex.net/submit. Our Support Team is always ready to help you.
Thank you!
Is this have front/backend for customer with the ability to pay rent through the application online? Please advise
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I need a theme whereby a visitor has to pay in order to view seller phone number. Does this theme do that? please help me know its urgent
Hello,
Thank you for your interest in our theme!
To achieve the specific functionalities you mentioned, an additional plugin or customization will be necessary. Our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Is this theme multsite compatible? If so, I assume a separate license is needed for each multsite sub-site, correct?
Hello,
Thank you for your interest in our theme!
Sure. The regular license allows using the theme on WP multisite on several subdomains within one domain. However, there are some peculiarities for demo data installation. For more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
How can we change the labels on the Properties details page. I want to change CONTACTS to CONTACT please. It is a .properties_page_section_title
Hello,
Thank you for contacting us!
Could you please submit a support ticket at https://themerex.net/support/ and get qualified assistance?
Thanks.
How do you edit the site menu (MAIN MENU, NEW COMPLEX….) items and links? I dont see it in Layouts: Sidemenu. Thanks!
Hello,
Thank you for choosing our theme!
The menu items can be easily changed. Just follow the guide – https://windsor.themerex.net/doc/#customizer_settings_menus
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there. Awesome theme, thank you!
I am trying to change the settings/colour of the Google Map to a lighter/white background but it isn’t working. Also if I add markers to the map, they are not showing up. Not sure what I am missing. Please can you assist?
Many thanks,
Hello,
Thanks for reaching out to us!
All your questions can be easily addressed. Please submit a request at https://themerex.net/support/, and our technical support team will be happy to provide you with detailed instructions on how to make the necessary changes.
Thanks.
Super! Thank you so much. I will contact support.
You are always welcome! Have a nice weekend!
Hi,
What’s new in the April 2024 update?
Hello,
Thank you for contacting us!
Please check the Change log for Version 2.5 – Update below: https://prnt.sc/WY7zhPaC6VBW You can also review the change log at the bottom of the item description page.
Thank you!
Regards.
Hi
Where do i translate the left meny
tanks
Hi I have translate the.pot files but there are no changes on the left menu
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Have send a request
Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special paid customization services?
-Can I send customer requests to technical support ?
Thanks
Hello,
Thank you for your interest in our theme! Please see below:
1, 3, 4, 6. While it sounds like a fantastic idea for future development, we do not have such features available yet. To have them implemented additional plugins are required. Also, there is no mobile application integrated with the template by default. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
2. The theme supports WPML plugin for multi-language website. Please feel free to use it.
5. Our theme comes with a number of custom widgets and shortcodes – https://windsor.themerex.net/doc/#shortcodes In case you need to integrate extra shortcodes, Our Custom Studio will be happy to help. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ Thank you!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello, I’d like to have my site in multiple languages, what plugin do you support for that?
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Hello. I like your theme but iIt seems like it’s been over a year without an update. Updates and support still available ? Is it still worth it?
Hello,
Thank you for being so interested in our theme!
Absolutely! The template is fully supported and maintained by Our Team. It is one of our bestsellers and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://windsor.themerex.net/doc/#theme_update_plugin
Besides, the new big release with theme core update, better security, and compatibility with the latest version of PHP is currently in the Testing stage and coming soon.
Regards.
When I tryied save menu. You don’t have permission to access /wp-admin/nav-menus.php any suggestion?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Theme does not work in Chrome, the left hand menu generates an error: [Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive. See https://www.chromestatus.com/feature/6662647093133312 The theme hasn’t been updated in over a year so I’m unwilling to renew support for an abandoned theme!
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Currently, we are working on a new big release, but the testing process will take some time. For now, we recommend all our customers update all the bundled plugins and the theme components using Themerex Updater directly in the Dashboard – http://windsor.themerex.net/doc/#theme_update_plugin
Regards.
