90 comments found.
Hello, In template Main home, is it possible to put the menu in “hamburger” format? In all screen types. Thank you very much.
Hello,
To have a menu which will be show when “hamburger” icon is clicked, you need to set “Fullscreen Menu” layout (showcased here) to display globally on whole site. This can be done by adjusting “Header Layout” option in Hiroshi Core Options > Header.
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Qode Interactive
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Thank you.
Hello,
You’re welcome! Have a great day.
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Hi Qore Team,
We just tried to ask questions for the first time as a support following instructions you gave via our LoveLsTzyMedia account, but it says our support has expired. Can you please still help us as we have never asked any support questions since we purchased your theme? Here are the 3 questions:
1. how can we add more links in stead of just 1 under “read more”
2. how to make that the pictures are not squished but the normal size under 4th block “Interior” on this link https://hiroshi.qodeinteractive.com/
3. how to make more sub menus under top left menu meaning we have for example Interior and once they put their mouse or a finger on mobile it opens up to let’s say 5 sections under Interior and then each section again to open up another 4 sections for example
Thanks so much for all your help
PS. We can send you an email with screenshots if you feel to share your email. Thanks!
Hello,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please contact us through this email, include your purchase code and screenshots in the email, and one of our agents will take a look.
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Thanks so much! We just sent the message with screenshots and a bit more detailed explanations to the email you provided. Thanks again for your help and the fast response!
Hello,
You’re welcome!
Note that tickets are ordered chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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Hi Qore Team, how can we add more links in stead of just 1 under “read more” and how to make that the pictures are not squished but the normal size under 4th block “Interior” on this link https://hiroshi.qodeinteractive.com/ PS. I can send you an email with screenshots if you feel to share your email. Thanks! PS. We purchased it under another account we can send you that email privately
Hello,
Thank you for using our theme.
Support requests are handled at our Help Center so we would appreciate if you could submit a ticket and our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
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Thanks so much for your help! We are writing now via the account that was used to purchase the Hiroshi Theme 
Hello,
You’re welcome! Our agents will take a look as soon as possible.
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El código de hiroshi-architecture-and-interior-design-theme-license está caducado con fecha 12.07.2023 y no podemos activar la plantilla. Ruego con urgencia nos den una solución.
Hello,
The Regular License is a lifetime license. However, if your support period has expired and you want to extend it, you can do this by following steps from this article.
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Esta compra se realizó en septiembre 2024 y no se ha utilizado. Hagan las comprobaciones oportunas.
Hi,
We are not sure what exactly you need assistance with. Do you have troubles to register your purchase code and use the theme?
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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Nosotros no podemos acceder al Qode Interactive, nos aparece que la licencia ya está en uso y no podemos enlazarla a una cuenta. Solicitamos la devolución de la compra o un cambio de licencia. Rogamos sea a la mayor brevedad posible puesto que llevamos desde la semana pasada intentando solucionar dicho problema.
Hello,
We deregistered your purchase code remotely, and you should be able to use it again.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
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Hello. Even though we increased the values to the specified level with the hosting company, I still get the error below.
Please contact your hosting service and ask them to increase max_input_vars value to 3000 in order to meet the theme requirements. Then you will be able to save theme options.
Hello,
Please make sure that both Loca and Master values are set to recommended values. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, I have submit a support ticket since last Friday, but still get any response, I need help with this, thank you!
Hi,
Thank you for reaching us.
We checked and your ticket has been updated with a reply.
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How can I update the images from the portfolio posts in the homepage slider / add new posts?
Hello,
For portfolio lists/sliders you need to change featured images or portfolio list images on the single portfolio posts. For more info, please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Actually my question is how i can have the slider but without links to the posts? Also I would love to know how you can select which posts to be shown in the slider? Thanks
Hi,
The links can be deactivated with some custom css.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Suddenly the Fullscreen portfolio slider not working. It is only showing the first image, but no sliding.
and secondly
Testimonials slider not showing any testimonials at all.
It came all over the sudden, we didnt do anothing with our site for months. Apart from wp updates
Any thoughts? Thank you
Hello,
This is most likely related to the swiper library from the QiAddons plugin. Try to update the QiAddons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General
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Heureca. It works. Thank you. By the way we have found another solution by pure chance. The plugin QI blocks, when is on it works. When is off it does not.
Hello,
Thank you for letting us know. We are glad to hear that it works!
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Hi I found a problem, I can not change the logo size. https://prestti.com.au/,my support has been expired.
Hello,
The logo height can be set in Hiroshi Core Options >> Logo. The same options exist on the Logo settings on the page. Please take a look at the theme documentation
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Hi,
I have an issue with linking categories to the portfolio. I created new categories and assigned them to the portfolio projects, but those categories aren’t working. When I use the ‘Category list’ and switch from ‘show all’ to a specific category, nothing appears; the screen goes blank. Could you link me to some documentation or support, or explain how to fix this?
I look forward to your help. Thank you very much.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hello, is it compatible with WordPress 6.6.1?
Hello,
Thank you for reaching us!
The theme is compatible with the latest version of WordPress.
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hello. i tried to use Hiroshi Parallax in elementor advanced setting but it doesn’t work. please give me guidance for this. is there any step missing? i also didn’t see other settings such as: Smoothness, min. & max offset, and Auto Scale Image. thank you.
Hello,
The parallax effect requires an image with a large width and height. That way it is uploaded to the background of the section and it moves at a different speed from the section content when you scroll.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hola, tenemos problemas con el sticky. no se puede cambiar el logo. Aunque lo cambies aparece el logo normal. ¿Me podéis ayudar? Gracias
Hello,
Thank you for reaching us!
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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How do I use the (https://hiroshi.qodeinteractive.com/portfolio-item/alternating/) alternating type in portfolio section. It was not there before
Nor is it mentioned in the documentation
Hello,
This portfolio post is using “Custom” layout and the content is built with Elementor page builder. To enable Elementor page builder for portfolio posts please navigate to Elementor > Settings and check all of the post types.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks
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hello. What is this section called in Elementor so I can use it? https://tinyurl.com/yqwesexn
Hello,
This section is created with “Fullscreen Tabs” element. For a more detailed overview of custom shortcodes by the theme please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Buenos días, llevamos unos días esperando a sus respuestas en la zona privada de apoyo, la pagina web ya esta publicada y es urgente que funcione al 100*100 bien, estamos esperando su respuesta al tema del correo, etc…por favor contesten a los dos tickets que tenemos abiertos
Hi there,
We’ve located your tickets and we can see that your tickets have been updated with answers so please check the ticket status now, and continue the conversation at Help Center.
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Hi Qode Team,
We just saw that you recently updated the Hiroshi Team. We were originally hoping that you will create Elementor or Gutenberg for Die Finnhütte theme. If you don’t have plans we are interested to purchase Hiroshi and we have 2 questions:
1. Do we get all the pages and portfolio in a 1 click demo
2. Are all the pages including portfolio 100% mobile friendly?
Thanks!
Best, Nicolas
Hi there,
Please note that after you purchase our themes you will get all the content and pages, you saw on our live demo. Everything is included.
Support
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How to apply the update?
Extract and replace only? Are there any db updates?
Hi there,
In order to properly update the theme, please check the following article: How To Update A WordPress Theme And Plugins
For any further assistance regarding our theme, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hello, theme works very well but I have problems with the translation of: portoflio, categories. I installed Polylang but I can only associate the language to: pages and articles. I need to be able to do this on portfolios too.
Hello,
If you cannot locate some label inside the theme please try adding translation for Hiroshi Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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no sorry… my site has 2 languages and I need to create a copy for each language. so I need to associate PORTFOLIO IT (language 1) and PORTFOLIO ENG (language 2). i can’t.
Hi,
When it comes to creating multi-language websites using our themes we recommend checking the article in this link.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
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Hi, the more I use this theme, the more I’m disappointed I am of how poor are the settings you can do without editing css. It’s a great step back in theme usability. Also theme documentation is poor, it doesn’explain or add anything you can just reed and try to guess by yourself. I’m aware that this is not a reason you could take into account to ask for a refund, otherwise I would have done so.
Your support is great, I write to them daily, because of the lack of settings, but it’s not a way I like to work.
Thanks Giusy
Hello,
We are sorry to hear that you’ve got this impression. We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can also find many great articles that might help you on the way of developing your website.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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