Hi SeeVCard,

Thank you for your suggestion.

As you know, ListingPro is designed specifically as a business directory theme, which is why it isn’t optimized for sale and purchase functionalities. Integrating WooCommerce would be outside the core concept and intended use of the theme.

If you have any other questions or need assistance with features within the scope of ListingPro, please feel free to reach out.

Thanks

Hi peruconectadocom,

Thanks for contacting us…!

We are really sorry for the inconvenience.

Please create a ticket on https://help.listingprowp.com/ there we have a dedicated team for client support.

They will look into the issues you are facing and will guide you further in this regard

Thanks

Hi xajduk,

Thanks for contacting us…!

Yes, the product is on discounted price for limited time. Grab the deal

Thanks

Just to add to this I have cleared my browser cache, tried on multiple browsers with the same connection issue to the db.

If the theme relies on this DB then its down: https://geolocation-db.com/

This site can’t be reachedgeolocation-db.com took too long to respond. Try:

Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_OUT

What is the alternative? Its slowing my site down due to the timeout issue.

What is also strange is under Theme setting: Auto-Location Detection Method

It has GPS selected and not Geo IP DB or IP API. So why is it flagging the issue with GEO IP DB if I am not using it. Is the API calling the DB either way.

In total it takes a listing 18 seconds to fully load the page due to the net::ERR_CONNECTION_TIMED_OUT from GEO IP, even though I have GPS selected.

Please investigate. I will email support as well.

HI PoppySigns,

Thanks for contacting us…!

Please let us know which theme version you are using. As the issue is already fixed in theme latest version. 2.9.4

Thanks

Kindly also advise if it’s possible to have a zoom meeting and I will pay for it

Hi brachik,

Thanks for contacting us…!

We are really sorry for the inconvenience. Please create a ticket on helpdesk so our tech team can guide you in this regard. Our team will help you to make the home page same like demo.

For this you didn’t need a zoom meeting or pay for this. Please create the ticket on helpdesk and our tech team will guide you in this regard

Thanks

Hi stockmi,

Thanks for contacting us…!

Please email on support@cridio.com and our team will provide you the file to replace with the existing and it will resolved the issue.

Thanks

Hi monoheon,

Thanks for contacting us…!

It can be done but some custom work will require for this

Thanks

Hi estherrosie,

Thanks for contacting us…!

Please create a ticket on helpdesk then our tech team will guide you further in this regard

Thanks

Hi oranjoose,

Thanks for contacting us…!

Yes, there is a home page style with map which you can use to display listing marker on the top of page map.

But when you will make a search then system will take you to the search result page. If you need to display search results on home page then it will require customization

Thanks

Hi bhavind07,

Thanks for contacting us…!

If you need any other payment gateway to be integrated with theme other than provided as adons then it will require customization

Thanks

Grazie per l’attenzione. Vi scrivo alla mail del supporto perché al momento è scaduto. Al momento ho solo bisogno di sapere se questi problemi si possono risolvere perché dovrei acquistare un’altra licenza per un sito gemello.

Hi

Yes, if there will be any problem due to theme we are responsible for fix.

Thanks

Forse non c’era bisogno di questa risposta ma volevo far sapere a tutti che il supporto di ListingPro mi ha aiutato a risolvere dei problemi con il tema in maniera spettacolare e velocissima. Grazie davvero

i would like a refund no support from help.listingprowp.com its been more than 5 hours

received replay after 21 hours

Please go to your files, wp-content/theme/listingpro/functions.php, here you need to search 1.4, and make it 1.5 .

Hi manojchurya,

Thanks for contacting us..!

We are really sorry for any inconveniences. Actually the maximum response time in a ticket is 24 hours. But our team is responding your queries in timely manner. We request for your co operation.

Thanks for your understanding

Best regards,

Team Cridio

Hi chgleo86,

Thank you for bringing this to our attention. We’ve just verified the issues you’re experiencing and we’re working on a fix.

In the meantime, please create a ticket on our helpdesk for us to track and resolve this issue. If your support has expired, kindly share the details of the issue along with your site’s WP admin login credentials, and our tech team will directly fix the issue on your site.

We appreciate your patience and understanding.

Thanks,

Team Cridio

Hi jamshidgh,

Thanks for contacting us…!

Sure, we will forward your suggestion to the related department

Thanks

Hi dmoore123,

Thank you for reaching out. We have just verified, and the site is working fine on our end. You might want to try clearing your browser’s cache or accessing the site from a different network. If you continue to experience issues, please let us know so we can assist you further.

Best regards,

Team Cridio

Hi anasakhtar01,

Thanks for contacting us…!

It can be possible but some custom work will required

Thanks

How big of a change will that be ? Can I get a quote on this ?

Hi

Please contact on service@wpvender.com They will guide you further in this regard

Thanks

Hi PoppySigns,

Thank you for bringing these concerns to our attention. I want to assure you that we are committed to providing comprehensive support for all our customers. We do offer both types of support you mentioned:

1. Theme Update Support: If your support is active, you can easily create a ticket, and our team will address any issues that arise due to updates.

2. Support for Expired Plans: If your support has expired and the issue stems from code provided through an update or any other source, please don’t hesitate to reach out to us at support@cridio.com. We’ll resolve the issue, and if there are other factors at play, our tech team will guide you accordingly.

We take testing and quality assurance seriously before distributing updates, but we understand that issues can sometimes arise. Rest assured, we never leave our clients without help.

Your feedback about backup solutions and staging environments is also valuable, and we encourage all users to test updates in a staging environment before applying them to live sites. We’ll work on providing better documentation and guidance to make this process smoother.

Thank you for your continued trust in our products.

Best regards, Team Cridio

Thank you guys for the reassurance. I have a question that will ask through your support email.

Regards

Hi burns16,

Thanks for contacting us…!

Please create a ticket on helpdesk so our tech team can help you in this regard.

Thanks

Why do I need to pay for support to report a bug. When you add the cities block in WP Builder, it lists all cities no matter what cities you select.

Hi burns16,

You didnt need to purchase support license. If your support has expired then please share your site url and wp admin login details on support@cridio.com then our tech will guide you further in this regard

Thanks

Thanks

Hi eralbayram,

Thank you for bringing this to our attention. We’ve just verified the issues you’re experiencing with the “Claim” and “ADS” functions, and we’re working on a fix.

In the meantime, please create a ticket on our helpdesk for us to track and resolve this issue. If your support has expired, kindly share the details of the issue along with your site’s WP admin login credentials, and our tech team will directly fix the issue on your site.

We appreciate your patience and understanding.

Thanks,

Team Cridio

Hi SeeVCard,

Thanks for contacting us..!

Our team is working on it and soon it will be completely RTL supported

Thanks

You have ETA for this?