12759 comments found.
Hey, just stopping by to say once again how awesome you are and what a great development you are doing of the theme. Thank you! 
Thank you so much for your kind words! We really appreciate your support and are thrilled to hear you’re enjoying the theme. Your feedback means a lot to us!
How do I configure which products I want to offer in Free gifts?
Hi,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started.
Check our documentation for help on this matter https://xtemos.com/docs-topic/free-gifts/
Kind Regards
Hello, congrats on the great theme. I’ve been using it for at least a year, but now I have a problem that can’t fix. Please help! When I use the search instead of results, it loads a white screen. the problem comes from the Woodmart Core plugin, I tried with a higher version of php, but it still doesn’t work, everything is updated. any ideas?
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
I’ve registered – but I can’t post on the forum because my license has expired. I don’t want to resolve a complicated case, just why does this plugin break the search engine? Can you answer me?
Please disable all plugins that are not related to our theme and send us your admin access so we can check the issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
That would be great! Thank you very much!
Hola, no funciona el “infinity scrolling” de la tienda, como se soluciona a pesar que está activado el “infinity scrolling”. Gracias
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Is this theme support sslcommerz payment getaway?
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
We didn’t test our theme with this payment system but if it works with WooCommerce then there shouldn’t be any issues with that.
Kind Regards
Hello, i just purchased theme, is there any option for reviews with photo ?
Hi,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started.
Yes, you can enable this option in Theme Settings -> Single products -> Reviews -> Images.
Kind Regards
What script does the hidden sidebar cart use? I’m trying to figure out why I can’t get it to work. The dropdown mini cart option works but switching to hidden sidebar, when I click the cart it redirects to the cart instead of opening the sidebar.
The HTML for the side cart is never output in page source no matter what icon option I choose. Not sure if this is a bug with a recent update?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello. How can edit accordion in single page product which i added in Single product layout ?
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
hello, can I see user demo dashboard/my-account? I wanna see if I like it
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
You can create an account on our demo and check how the user account page works here https://woodmart.xtemos.com/my-account/
Kind Regards
How can I make WM Layout to be WPML Active for translations?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Any progress update on release of version 8.0 and when we might see it?
Hello,
We will release our 7.6 update in a few days. Next, we will focus on our 8.0 and hope to release it in the next 2-3 months.
Kind Regards
Hello guys! Quick question. How do I update manually? I don’t want to break my web.
Hello,
You can update the theme manually as described in our theme’s documentation here https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
Hello, I need to change the theme of my e-commerce to woodmart, but I would like this change not to affect the products and for it to be easy to install and not damage the website, do you do that installation?
Hi,
Thank you for considering WoodMart for your e-commerce site! Installing the WoodMart theme will not affect your products, so you can make the change without worrying about data loss. However, please note that we do not provide paid installation services.
If you need any guidance during the installation process, feel free to reach out. We’re here to help!
Best regards
When updating to 7.5.2 I have a problem, if the Polylang (Version 3.6.4) plugin is activated, the Woodmart Slider doesn’t show up
Hello,
Please disable all plugins that are not related to our theme temporarily and send us your admin access so we can check this issue for you.
Kind Regards
Hi Woodmart Team!
Great Theme!
It seems the theme settings are not working on variable products e.g.product gallery. Simple products show thumbnails, variable products don’t. Also theme settings > Single Product > Sticky product is activated but does not work.
Maybe an issue with the layout template. I basically use the prebuilt #Single product layout Accessories’.
Thanks!
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Thanks for replying so quickly, don’t have support anymore. Would be amazing if you could help as, this seems to be the only issue we are having. Woodmart is amazing with everything else so far!
Please send us your admin access and some screenshots of the issue so we can check the configuration and help you. Use the contact form here https://themeforest.net/user/xtemos
Hello,
You can add images to the categories via Dashboard -> Products -> Categories -> edit category https://gyazo.com/3b2f9b304bcf9f9e19c7949c85379c8e
Kind Regards
Some of your demos use Slider-Revolutoin, others Woodmart-slides. Can you please list the names of all demos that use WM-slides? TY
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
In our recent updates, we have replaced all sliders made with the Slider Revolution plugin. It means that all sliders in our theme are now built with our WoodMart slider only.
Kind Regards
Hello, I have problems with my template, because the Ajax products tabs widget does not work.
I follow the instructions on how to display the content correctly, but when it is live on my site it does not display, it is as if there is an error and it does not show me any content from my tabs.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I’m trying to change the basic product page, I’m importing a layout but inside it gives me an empty one
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
the assistance has ended, but the problem is that if I load the layout it doesn’t work
As we can see, you have an active support period. So, you should not have any problems posting your ticket on our support forum.
inside the account it tells me that it has expired, so I can’t open a topic
Make sure that you have added all your purchase codes to your account. Also, click on the “Update” buttons to actualize your purchase code support expiration date. You can do this in your account here https://xtemos.com/my-account/
Could you modify the license system so that the license duration starts from the activation date rather than the purchase date? For example real case, if I bought a license last year but only activated it now, the support period should start from the activation date, not the purchase date. This way, the support wouldn’t have expired before the license was actually used.
Hello,aHello,
Thank you for reaching out to our support team and for choosing our WoodMart theme.
The license and support rules are set by ThemeForest, and the support expiration date is determined through their API. Unfortunately, we don’t have the ability to change this algorithm or modify the license system. If you have further concerns, you might want to reach out to ThemeForest directly.
Kind Regards
I get it but now i just activate license and your theme has problem on check out page where it does not hide header for full page. it still show header even i try to use Elementor Canvas for checkout page. I can’t post support in your website while it has expired but i just activate license. SAD
You can send us a message using the contact form and we will help you as an exception. Use the contact form on our profile page here https://themeforest.net/user/xtemos
