124 comments found.
Do social media widgets work? Will I be able to upload my IG feed?
Hello,
If you mean Instagram, you better use an additional plugin for this. For example Smash Balloon Instagram Feed или Spotlight Instagram Feeds.
Thanks a lot for your interest in our theme!
—Downloaded files—
The import files for: Demo Content were successfully downloaded!
Initial max execution time = 60
Files info:
Site URL = https://dev.arquito.com
Data file = /home/pykkscbc/dev.arquito.com/wp-content/uploads/2024/08/demo-content-import-file_2024-08-19__16-09-49.xml
Widget file = /home/pykkscbc/dev.arquito.com/wp-content/uploads/2024/08/demo-widgets-import-file_2024-08-19__16-09-49.json
Customizer file = not defined!
Redux files:
not defined!
—Importing widgets—
Default Sidebar :
Featured Posts – Featured Posts – Widget already exists Featured Posts – Recent Posts – Widget already exists Categories – Categories – Widget already exists Author – Author – Widget already exists
—ocdi/after_import—
Im getting this error code while importing, wordpress is not able to import some of the files. Can you please tell me whats the issue.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for your interest in our Theme!
Hello, I purchased your theme a month ago. I’m getting this error in all the themes from you. Including, once and similar themes. As my subscription has expired, I’m not able to get a purchase code. So if you could help me that would be really helpful.
could you please respond. I sent you an email as well.
Hello,
If you can’t find the Purchase Code, you can look here where you can find it. https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeAll technical issues are resolved by our technical specialists, please, using your purchase code, open a ticket in our ticket system at https://support.codesupply.co/support/submit-ticket/ and our specialists will definitely help you.
We are waiting for your ticket.
Thanks.
I see you guys updated 3 of your other themes this month. Do you have any plans on publishing an update for this theme in the near future?
Hello,
Thank you for your interest in our updates. If there is a need to update something in the theme, or if there is a need to improve, for example, support for new versions of WordPress, then updates will definitely appear. But at the moment the theme is quite stable and does not require corrections.
If you have questions or issues with the Theme, you can safely write a question to our support https://support.codesupply.co/support/submit-ticket/ and one of our support agents will definitely help you.
Thanks.
Thank you for the quick reply. Keep up the good work!
Hi there, Beautiful theme! Is it possible to replace the site logo with an SVG instead of a PNG? Thanks.
Nevermind. I realized there was no width specified for the logo. Once I specify a width, the svg appears.
Hello,
If you have any additional questions, feel free to open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for your interest in our Theme.
Kirki Customizer Framework Plugin – does not allow fonts to be displayed correctly. Theme font is displayed with priority. Only after disabling the plugin do the changes previously made by Kirki Customizer Framework start working.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for using our theme!
Hi, prepurchased question, Can we add a custom block on the homepage, or can we customize the homepage according to our wishes? what builders are used?
Hello,
In this theme, the home page can be customized from the settings, but it is not possible to add new blocks like in the editor. Only internal pages can be edited. The theme uses the native WordPress Gutenberg editor, and you can edit all pages except the home page one. The home page template can be customized through a child theme.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I would like to report that Instagram connection doesn’t work. “The application is inactive” and “The “state” parameter is missing, please contact the plugin administrator”. So it is impossible to connect instagram through Facebook.
Hello,
Thank you for letting us know, our developers are already aware and are already working on improvements. If you have any questions feel free to open new tickets in our ticket system https://codesupply.co/support and one of our support agents will help you and answer all your questions.
Thank you for using our theme.
I hope that you will fix this error. I keep fingers.
Hello,
The issue will be fixed anyway, it just needs a little more time.
Thank you for your understanding.
After 2 weeks still not fixed. 
Hello,
We apologize for the delay, work on the task is still in progress because of the complexity, it requires more time, but will be fixed soon.
Thank you for understanding.
Does Overflow have Canvas? What are the main difference with Authentic?
Hello,
The plugin Canvas can be used in any theme.
The demo content of the Oveflow theme does not use Canvas Blocks, but it can also use the Canvas plugin as in the Authentic theme. Only in Authentic the set of blocks is larger than in the default Canvas.
There is a design difference between the two themes.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is this theme still active? Demo sites don’t work.
Hello,
Thanks for letting us know, the site is now open and working as it should.
Please let me know if you have other questions.
Now it is working. Thank you.
Hi, Presale Question: Does the theme comes with the demo1 landing page?
Hello,
All demos are included with your purchase.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
on your demos you have “check this out” and “subscribe” text with drawn looking arrows. Are these included in your theme or are they just graphics
Hello,
These are text and the font is included in the theme.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Great theme! I have a question please. How can I randomize the featured posts and trending posts and basically ALL posts in the Homepage? I can’t see any option to do so. Thanks!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
After 2 month still it’s not possible download update of thema 1.5.2 – why?
Hello,
We update themes when we fix bugs or make them compatible with new versions of WordPress, if the theme is not updated for a long time, this does not mean that the theme is abandoned, everything is fine with it. At the moment, the theme has a version newer than 1.5.5, you should not have any doubts about it, since we follow all themes and always take care of them.
Thank you for using our theme.
FYI, your Instagram Business integration is broken (and from the looks of it, I’m one of many users that is having this exact problem).
I’ve paid for support and I’ve put in a ticket; I just wanted to put this here so you might see it earlier (and also to warn potential customers against this in case they require IG Business integration).
ERROR MESSAGE 1:
App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.
ERROR MESSAGE 2:
The “state” parameter is missing, please contact the plugin administrator.
Feel free to reply within the ticket I submitted today. Based on the amount of negative comments here, it looks like a lot of other people are unhappy about the broken API, too.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
I purchased the expensive theme. The facebook and insta integrations do not work. The support is really super poor. I am not even able to create a support ticket on their support page as it says your account is locked out.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Guys, the Instagram and Facebook apps no longer work. The new update of Powerkit seems to have destroyed that. And please, I don’t expect to be asked to renew my support to have this error fixed.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Thank you!! I await patiently.
Hello,
The issue was resolved a couple of days ago. Thanks for letting us know.
Why it’s not upload new update here. Is still possible download only 1.5.1.
New Update to PowerKit plugin destroy the instagram feed on page. It’s not possible to connect business acc.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Please can i get a response! I already open a ticket waiting for support for the past 1hr
Hello,
Our support agents reply within 24 hours or sooner. Please rest assured they will get back to you shortly.
Thanks for your patience and your purchase!
I like this thema, but it’s not friendly for SEO – on beginning Homepage don’t have H1 tag. It’s still not solved.
Hello,
The theme is SEO and performance optimized. You may add an H1 via the Additional Content feature, if required.
Kindly note, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello,
Can’t get long-lived token instagram error displays when I tried connecting my Instagram.
Please give me screenshots on how to fix.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
