111 comments found.
1. May the theme support “WP story premium” Plugin for users story create system? 2. May I add banner ads on anywhere of the homepage? 3. Does the theme is mobile friendly?
Waiting for your reply.
My second purchase code doesn’t work. I can’t activate the theme. Ticket #1052
Hello. Please download latest theme version. Thanks.
Doesn’t work. V1.7.6. See support ticket.
License is activated.
Version 1.8.0 bug: Two plugins have issues, unable to install.
TM Reviews FI Themes helper.
Error: “The plugin doesn’t have valid header”. See ticket #1052
Please download new version. Thanks
Thank you. It’s working. Another bug: Wp bakery add element symbols are not showing. Only text. See ticket #1052
And company logo not visible on ipad and iphone. Please make it visible. See ticket #1052
For your convenience, please use your ticket so that I don’t have to constantly duplicate my answers to you. Thanks.
The single blog page doesn’t have a header. No header, no navigation. How to fix this? Keep me updated, I can submit a support ticket
Hello. Please use support forum. Thanks.
Done. Ticket #998
Hello, Does your theme support RTL ? Thanks,
Hello. Unfortunately, we didn’t test it for RTL, so I can’t give you an exact answer. Thanks.
I would like to purchase your theme but I want to use it for an Arabic website. If you get a chance to test it, let me know. thanks,
You can buy and if you have any problems with RTL that we can’t solve I will refund your money. Thanks.
If I purchase the theme, will you help with installing the RTL version for me. thanks,
Hello, Please rest my purchase code. Thank you.
Hello. Please create topic on support forum and our support team help you https://support.templines.com/
I want to buy this plugin but i wanna know if it has comment thread
Hello. Yes https://monosnap.com/file/IiWDV8CrqFstBxnpHB7djfpfGvxwTR Thanks.
how do i active these plugins?
Please follow the instructions in the documentation. Thanks.
Can someone please help with the promblems im getting, documentation doesn’t say anything about icons disappearing or pages not displaying thier own shortcodes,
Please use the support forum if you need help. Thanks.
i did i have 5 open ticket and non are being close to being solved, all i get is questions not solutions
Please try phrase your requests in a way that’s clear from the first read, so I can provide you with a solution right away. Thanks.
I don’t receive any notification when you reply, I have to refresh the support page every 5 minutes, and the support service takes a very long time, I receive replies every half day and your reply doesn’t even solve my problem.
Hello. Sorry, but I’m not sure I fully understand your issue. Sometimes it takes a little more time, and I can’t always respond instantly or solve the problem right away. Please be more patient. Thank you for your understanding.
bought the theme, but no slider.. where is it?
Hello. Please create ticket and our team help you . Thanks.
Before purchasing trying to work out whether within the theme locations (counties,cities) can be added so the user can filter by location also?
Hello. All available features are shown on our demo and we spend a lot of time to add new features in future . If you need some features that are not provided in our theme right now you can hire our team to develop them . Thanks
The theme doesn’t work, and the seller doesn’t reply. Please don’t waste your money and time; you can search for another theme that gives you what you want and need. Prof. Dr. Luigi Pavone Business Professor at Azteca University
Hello .
Dear Professor, I don’t fully understand what is happening or what you are writing about, but we have not received any requests from you, and it seems like you may not be telling the truth. I’d be happy to help, but please keep in mind that we may be in different time zones, and I might be sleeping when you expect an immediate response from me.
Let me know if you need help!
Are you not telling the truth? I have no reason to hide any info, pal. Watch what you say.!! I can tell you that your claim that you have not received any requests is incorrect. I sent three requests for help with the license code or license number. The ticket number is 3796448. Please send me a new purchase code. The one you sent was not accepted. Here is the rejected code # 45c9aadf-539e-446e-a936-199213478904.
Regards, Prof. Dr. Luigi Pavone Business Professor at Azteca University email: luigipavone@hotmail.com WhatsApp: + 1 808 243 0542 Hawaii, USA
As I already mentioned to you earlier, we have no requests from you in our support system, and moreover, we do not have such a ticket, and it does not resemble the ID of our ticketing system. Therefore, I assume that you wrote to someone else and did not receive a response. The correct link can be found in the upper tab of the product description or in the documentation. Please refer to these sections for accurate information and support resources. Ensure you are using the official channels provided in those locations to avoid any confusion or miscommunication. Thanks.
Dear customer, your key is valid and functioning correctly. To understand what happened, we need to access your website and check all the server settings. For this, you need to create a support ticket on our website . Please be cautious and avoid publishing your personal key in public as it may be compromised by others. Thanks.
I tried to fix the multi-bug issues in your theme with my Fiverr web developer, but I’m sorry we could not fix it due to your unprofessional replies. Furthermore, I was not satisfied with your response to my requests. Please take customers’ requests seriously if you want to be in business. Now, I advise issuing a full refund with a note of apology for all your worthless advice that wasted my valuable time dealing with such a person as you.
Prof. Dr. Luigi Pavone Business professor at Azteca Inter-University
Could you please clarify what multi-bugs you are referring to, given that your domain has incorrect DNS settings and I asked you to fix them and provide me with admin access so I can set everything up myself for free? Doesn’t this look right, or am I mistaken?
Thanks.
Nothing wrong with the DNS By the way a glance at your screenshot; if it shows anything, it diffusely indicates a lack of knowledge. Also. Stop asking me for my host credential, if your theme is good we then don’t need all the hassle.
The error dns_probe_finished_nxdomain occurs when the browser cannot find a DNS record for the domain. Here are the main causes related to domain setup:
Incorrect DNS records : Check A, CNAME, and NS records. Expired domain : Renew the domain registration if it has expired. Not linked to hosting : Set up an A or CNAME record pointing to the hosting IP. DNS propagation delay (TTL) : Wait up to 48 hours after making changes. Blocked access : Use alternative DNS servers (e.g., Google DNS). Solution: Verify domain settings in the control panel, clear DNS cache, and wait for changes to propagate. If the issue persists, contact the registrar or hosting support.
If you are available and want furthermore to discuses that issue via WhatsApp. tell ne and I will give you my phone number. This is my last attempt by me to fix that theme issue.
All you need to do is set up your domain work and provide me access. There’s no need to discuss anything personally, as we have official support forum for help, which you can use. Thanks.
Domains, themes, hosts, websites, etc. are business matters. Nothing personal here.
Sorry but I don’t understand what you mean, please check the correct DNS and IP address of the hosting, you can ask your developer to do it. Thanks.
I did and both of my web developer said the same. Your theme is flawed and has many bugs. How about you install your theme to my host.?
What bugs are you talking about if you can’t install the theme ?
I did sent you a screenshot long time ago. Go find it.
Your domain is not set up. Please refer to competent professionals, or hire me for this task.
Thanks.
One second I will contact my host and show them your screenshot, let us see what can they do,!
This refers to the domain, not the hosting. Thanks .
I have both domain and host with Namecheap.
If I hire you to install your theme. How much it cost.? If your fee is reasonable I may let you to install it.
By the way I am still chatting with Namecheap support person.
Please use our support system for discussions, as these details should remain private. However, our prices are more than reasonable. Thanks.
((( more than reasonable )))? Fine, tell me I may hire you for that task.
Write on our support forum in your topic id 498 . Thanks.
Hello, I’m unable to leave an honest comment because it’s not working properly at the moment. I’ve tried creating a ticket on the Templine website, but it doesn’t seem to go through. Could you please contact me, or is there another way to reach you?
Hello. Please create topic on support forum and our support team help you https://support.templines.com/ Thanks.
2 of the needed plugins throw an error when trying to download Fl Themes Helper Fl Themes Helper The plugin does not have a valid header.
Installing and Activating Plugin Fl Themes Helper (1/2) Downloading installation package Unpacking the package… Installing the plugin… Plugin installation failed. An error occurred while installing Fl Themes Helper: The package could not be installed. The plugin contains no files..
Installing and Activating Plugin TM Reviews (2/2) Downloading installation package Unpacking the package… Installing the plugin… Plugin installation failed. An error occurred while installing TM Reviews: The package could not be installed. The plugin contains no files..
Edit** It worked in the end
Hi. Please create topic on support forum and our support team help you https://support.templines.com/
Thanks
I already have 2 open tickets. Thanks
Alright, just to let you know, we have already responded to you while you were composing this message. Thanks.
Hi, pre purchase question. Is it possible to remove the google maps and the need to add addresses in the listings? I plan on doing a directory for website based businesses. Its an SaaS directory so no need for maps or addresses etc just a link to their websites and so people can leave reviews about their services. Thanks
Hello. Yes it possible. Thanks.
I would like to purchase this theme, but I have some question please
1. Can i use mapbox on review detail page ?
2. Do you have native androip app of Gazek theme
Hello. All available features are shown on our demo and we spend a lot of time to add new features in future . If you need some features that are not provided in our theme right now you can hire our team to develop them . Thanks
Hi. Sent a request to de-register code a few days ago via email, and I haven’t heard back yet. Is there a time frame to expect an answer?
Hello. Unfortunately we have no unanswered letters. Thanks
del
Is there a way to add the Address without using Google Maps?
I have an error in the places section regarding Google Maps. Where the error should be displayed it says ‘Oops! Something went wrong, This page didn’t load Google Maps correctly. See the JavaScript console for technical details.’ Where ca I edit the Google Maps related settings?
Also, where do I add the API key?
Hello. GOOGLE MAPS not work ?. Thank you for your purchase .
Thanks, turns out I just needed to add my API key to the Google Maps API key section after clicking Customize
Please feel free to use the support forum . Thanks.
1. I’d like customers to be able to review Companies and their Services separately. How can I best achieve this? Ideally, the Services are listed on the Company page.
2. Can customers submit new Companies or Services if they don’t already exist?
3. Can I create a filter based on Tags?
Hello. All available features are shown on our demo and we spend a lot of time to add new features in future . If you need some features that are not provided in our theme right now you can hire our team to develop them . Thanks
Hi Templines, I have just requested a refund via e-mail. The details are there, but just writing here to confirm my username.
Refunds cannot be requested via mail; please utilize the refund system envato. We appreciate your cooperation.
Understood, and thank you for your quick response!
You are welcome
Hello, possible to show the last added companys in the front page? and not the last reviews, or maybe both on the front page?
Hello. All available features are shown on our demo and we spend a lot of time to add new features in future . If you need some features that are not provided in our theme right now you can hire our team to develop them . Thanks
Where and how to activate a verified company. I can’t find that option in the Dashboard.
Hello. Official Page Thanks.
