255 comments found.
Hello. I’m installing the style as shown in the tutorial video. I go to the demo import tab, click “IMPORT DEMO,” and nothing happens. I still get 0%...
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I’m facing an issue now where the slider works perfectly on pc but just keeps spinning on mobile. This didn’t used to happen before until I started using the new Gocargo theme
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello, when I am changing the h1 font, it’s not applying no matter what font I am using. All other were changed successful.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
just purchased Go Cargo theme and tried installing it in WP. It shows successfully installed but it is not visual. It is impossible to work with it. Also, it is asking for Meta box license and is also missing OT visual Composer.
1. Meta Box Group You have version 1.1.5 installed. Update to 1.3.19.
2. Meta Box Tabs You have version 1.0.0 installed. Update to 1.1.17.
Hi,
We will release the new GoCargo theme version 1.9.28 today with detailed update:
- Updated: Revolution Slider plugin version 6.7.23
- Updated: WPBakery Page Builder Version 8.0.1
- Updated: Meta Box Tabs Version 1.1.18
- Updated: Meta Box Group Version 1.4.4
Thank you!
Cargo theme and tried installing it in WP. It shows successfully installed but it is not visual. It is impossible to work with it, Demo 3 to be precise. Can i use Elementor Page Builder on it ?
Can you to upload demo 3 with Elementor Page Builder which i prefer ?
I have open a ticket waiting for a respond
Can you to upload demo 3 with Elementor Page Builder which i prefer ?
Sorry, our theme does not support Elementor Page Builder; it only supports WPBakery. Thanks!
Ok, Got it
How can i change default header ?
Hi,
You can easily setup the header for your website in GoCargo Options: https://prnt.sc/4S1JOWZ8yOen
Thank you!
Okay, thank you
Hello. Please provide a guide on how to update the theme without loosing files or reinstalling.
Hi,
Please download and use this Envato Market WordPress Plugin for your website: https://www.envato.com/lp/market-plugin/
You will not lose your edits and settings in the backend. But they will be lost if you edit PHP, CSS, and JS files.
Thank you!
Hi,
I have some questions 1. Does the theme support RTL ? 2. I have noticed that all demos have 2nd header, and if it is removed page content will overlap with the menu, for me I am not interested with the 2nd header, so is there an option to hide 2nd header and the content not to overlap with the menu?
Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, this was a presales question. Thanks
Website stopped working after updating the theme and its missing activation keys for: Meta Box Group, Meta Box Tabs, WPBakery Visual Composer and WPBakery Page Builder
I tried to submit a support ticket but your system doesn’t allow that and it’s asking me to buy another support licence. This is not fare! how are you going to release new updates for theme without providing the plugin updates?
Hi,
Please don’t worry, please contact with us via email for check: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hello, my Gocargo shipment History no longer shows on the setting page. When ever i add more, and update, nothing shows. Its like i did not add anything. Please what could be the cause of this?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
I just purchased Go Cargo theme and tried installing it in WP. It shows successfully installed but it is not visual. It is impossible to work with it. Also, it is asking for Meta box license and is also missing OT visual Composer. I receive the error below for it: Warning: Undefined array key “plugins” in /home/u476961102/domains/nextflightcourier.in/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 112
Warning: foreach() argument must be of type array|object, null given in /home/u476961102/domains/nextflightcourier.in/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 113 If this is not a functioning template, I would like to request a refund. Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Can you please let me know if it includes a child theme?
Hi,
Yes, this theme is ready to include a child theme.
Thank you for your interest in our GoCargo theme.
So it doesn’t include a child theme?
Included in the theme package: https://prnt.sc/FTp7VKnpdGSd
Hello, Could you please also provide the update for the following plugins:
1. Meta Box Group You have version 1.1.5 installed. Update to 1.3.19.
2. Meta Box Tabs You have version 1.0.0 installed. Update to 1.1.17.
Thanks in advance!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hello, I am interested in your theme but I didn’t find the airway bill generation or print. After the consignment booking need a bill to paste on the parcel. Client can also print himself.
Hi,
This is the recommended plugin you should use for your website.: https://wordpress.org/plugins/wpcargo/
Thank you!
Is there a way to add email notifications to this platform ?
Hi,
Please try with this plugin for your website: https://codecanyon.net/item/moveto-a-premium-quote-form-wordpress-plugin-for-movers-or-moving-companies/23172425 or https://codecanyon.net/item/shipment-tracking-for-woocommerce/34028502
Thank you!
How can i link payment option so that people can pay for logistic services
Hello!
Unfortunately, GoCargo theme only supports basic shipping order tracking functionality, not premium functionality like payments, email notifications, sms, etc…
Thank you for your interest in our theme!
We are having a problem with your template. After installing the demo content, the widgets page is blank, and no content appears on it.
www.abratruck.com Usuario:AdminTruck Password: JH9 9VGv
Thanks
Hi,
Happy New Year!
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Please don’t public admin account here, it’s not private. Thank you!
Hello, i imported ur theme but something is wrong. there are css codes in the site and theme looks broken. can u help me? thanks
Hi,
Happy New Year!
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Hello greeting why cant i find the tracking code to use like a tracking code or page
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
no worries i founf the problem but i wish to ask if i is possible to add info in the status arean
Hi, Can you explain more to me, where do you want to add information in the tracking section. Thanks!
what i mean is on the section where it says accepted, air freight, processing, road freight etc is it possible to add information like on hold, out for delivery etc?
Hi,
You can add info in the status arean: https://prnt.sc/Qk0RE_0UKTm- and https://prnt.sc/R3kQa6lsFxd-
Thank you!
The WPBakery Page Builder plugin is outdated and there is no way to activate it for updates!
You would have to buy a licence to update the plugin
Hi,
We’ll release a update version with the WPBakery Page Builder plugin 7.1.
Thank you for your using the our theme!
The license is not working
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
The visual composer plug-in does not want to install or update. The URL of the front page is incorrect and nothing is displaying properly
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!