165 comments found.
Hi, where can we find PSD files? Thank you!
Hi! Thanks for the purchase.
Please create a ticket in our support system and we will send you the link – https://support.artureanec.com
Thanks!
Hello, I purchased your theme. However, my support period has ended. I use bilingual on my site. I could not set up bilingual use of only one place. I cannot use the contact button in the header area in the second language. I want to change both the text and the link. How can I do this?
Hi! Thanks for the purchase. You can renew support and create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
We have the theme up to date, but submenus are not showing, we can’t open the ticket, our support has expired, any fix?
If you want it can send you a purchase code. Please help us.
my website is https://omega.paintingartdecor.com/
Sir please help me my client very angry for this menu problem
Hi! Thanks for the purchase. Please update the theme.
So can you tell me the step how to update the theme ? If tell it’s very easy for me
Hi! Sorry for the late reply you can use Envato plugin or manually – https://help.market.envato.com/hc/en-us/articles/204498364-Update-a-Purchased-Item
We have theme up to date, but submenus are not showing, we cant open the ticket our support has expired, any fix?
If you want in can send you purchage code. Please help us.
Hi! We will answer as soon as possible my email. Thanks!
Menu is working. Please check!
Yes working fine now. Can you give us idea what code or file you have updated? In next auto update it may not messup again?
Hi! Sorry for the late reply. We didn’t do anything like that. It’s just that the menu didn’t work after the Worpress update.
Hi,
I have 1 more question. I want change the slug for below 2 pages: I want to Change the slug 1) https://scholte.foliuminfotech.in/industrium_project_category/agri-container-koolboxen/ to be https://scholte.foliuminfotech.in/producten/agri-container-koolboxen/ 2) Change the slug https://scholte.foliuminfotech.in/services/project-begeleiding/ must be https://scholte.foliuminfotech.in/diensten/project-begeleiding/So can you help me how to do that? or can you do that?
Hi!
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
I am not able to create a ticket because my support has expired. and this project is almost finished so this is my last request.
Theme is already purchased so due to less budget i can’t afford renewal. Please help me.
Ok
Hi, my submenu’s are not working. Please provide detailed steps to make it work – it is really urgent. Website URL- https://zuraiqgroup.com/
Hi! Please update the theme. Thanks!
how ???? Please tell me the steps
You can use Envato plugin or manually. Thanks!
Which plugin?? i couldn’t find it on WordPress, please share link. Also PLEASE SHARE DETAILED STEPS, it is urgent!
Hi, thanks for your help. After updating theme, now i am not able to edit any page with elementor and there are alot of errors on console. Please help!!
Please send request by email. Provide information and screenshots of the problems etc. Thanks!
Please share your email ID
Hi, i have emailed you. Please help me, PLEASE!
Hi, any update on my issue ??
Hi! We answered. Thanks!
Hi, can you please email me the old version of theme ?? IT IS URGENT Email Id – insikanchwala53@gmail.com
Hi! Have you tried to return to the previous version yourself through the admin panel?
Letting you know that most templates in the live preview appear to be broken.
Hi! Thanks for the advice! We checked and everything works fine. Please provide more details. Send link or screenshot etc.
Hi, we purchased the Industrium site theme. When we switched to Elementor pro the site header disappeared and there are some display issues. How can we fix this?
Hi! Thanks for the purchase. Sorry but theme isn’t compatible with Elementor PRO. Read theme description.
Good day, send you ticket, I cant import demo data, it shows 401 error. Thank you.
Hi! Thanks for the purchase. We answered. Please check!
Hello, the support login via Envato no longer works, I get the message:
Error -409 – username-exists Username already exists
that can’t be right, I communicated with you yesterday!?
How can I write to you now, I have another problem!
This is really laborious 
Hi! You can’t enter to our support system?
Yeas thats right!
Please send us questions by email. Thanks!
Possible to remove custom post types ?
As it is still being indexed by google even if there are no posts in the custom post types.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. And provide more details, send screenshot etc – https://support.artureanec.com
Thanks!
We have theme up to date, but submenus are not showing, we cant open the ticket our support has expired, any fix?
Hi! Please send us temporary access to your admin by email. Thanks!
Thank you,email sent from themeforest profile
Hi! We got email from you. We will answer as soon as possible. Thanks!
Themes and plugins are up to date, But submenus are not showing. Please help.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send link on your website etc – https://support.artureanec.com
Thanks!
After recent theme update, we got this error when open Appearance > Customize.
Fatal error: Uncaught TypeError: ftp_nlist(): Argument #1 ($ftp) must be of type resource, null given
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
for the sub menu issue, does this mean that those without support will not be able to update the theme?
Hi! Thanks for the purchase. Please update the theme.
how to update the theme? there’s no update in the active theme section.
Hi! You can use Envato plugin or manually. Thanks!
My website isn’t opening the dropdown menu. Could you please help us with this?
website link : https://demoprojects.xyz/navin-plastics
Hi! Thanks for the purchase. Please update the theme.
top menu, isnt working, added sub items to main item menu nd isnt showing!
Hi! After WordPress updating we are working on updates connecting with submenu problem. We will do it as soon as possible. Please wait. Sorry for inconvenience.
just noticed that is solved, share us the solution, thanks
Hi! We fixed it. Please update the theme. Thanks!
I am trying to import a demo, and error (503) appeared telling me that Import Failed! I posted a ticket. Kindly support.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com And check server settings. See documentation.
Thanks!
Good morning When do you plan to respond to the tickets sent to you? #10802 #10785 THANKS
Hi! We answered in our support system. Thanks!
Hi Author, I purchased theme and I’m trying to import demo content but its giving Error: error (524) —please i need you support. Thanks
Hi! Thanks for the purchase. We answered. Please check.
Hi! Thanks for the purchase. We answered.
