265 comments found.
BUGS: In Inquiry Form – Email and Phone fields are not formatted, it accepts any characters. Can we get this fixed please. Thank you.
Sorry for this. We will validate it next version.
I can see you have it updated. Apparently, it is still not validating email and phone number. However, email is not sending with “Sending email error” which is better than before. But would be good if it will validate and will prompt an error invalid email, invalid phone number. Thanks.
We will improve code in the future.
During the booking of trips where discounts are determined by the number of individuals, the discount is usually based on the number of adults. However, in this version, when a child is added to the reservation, the discount is calculated as if it were a booking for an adult, resulting in an increase in the adult discount.
We will consider this feature in the future.
Private Ticket #3729153
Please check your ticket.
is BRW plugin included?
No it isn’t. The tripgo developed from BRW, However We changed code to fit with Travel Tour feature.
Hello, please how do I change the “Price Negotiable” word or remove it totally, when I do not add price to my tours?
Please read here https://ova-themes.gitbook.io/tripgo/other-settings/translation
In Resources and Services – there is still NO option for customer to define number of person. Sometimes not all guest will avail the Resources or Services it would be good if they can define how many person will avail it. Thanks.
We will improve this in the future
The title/text “Deposit Option 30% Per item” when selecting Pay Deposit is gone in new update. Can we retain that please? Also in the Product backend under Deposit it says undefined ( % ) seems something is missing although the percentage computation is working though.
Sorry I think it’s all good I don’t know what happen there. Please ignore this.
Hello, please I have a major issue. I do not get the emails when people file out the Enquiry From
Please check Email Setting for Enquiry Form: https://ova-themes.gitbook.io/tripgo/tour/settings#id-4-enquiry-form
I have a problem with the top menu on mobile devices. Everything is set up like it is on the computer and on mobile devices you can’t see the top menu. https://autome.pl can you suggest what to fix?
I still see “Menu” button in mobile in your site. You should make a ticket here https://ovatheme.ticksy.com/, so we can check help you easily.
Hi, its nice theme. I am bit confusede regarding the Quantity & Guests in booking form? Are the both not same? Why is the quantity is necessory & can we disable it not to appear into form?
Hi,
- You can read here https://ova-themes.gitbook.io/tripgo/tour/create-tour#id-3-add-quantity-and-guest
- You can hide quantity in form at frontend.
Best regards,
Ovatheme
How to hide quantity in form at frontend? I cant find it in your documentation
Please read here https://ova-themes.gitbook.io/tripgo/tour/settings#id-3-booking-form
Thanks as I got it. Finally tell me can I display 1 tour with different packages? For example Tour for 5 person price $250, Tour for 10 person price $350, Tour for 5 person price $250 without pickup $200, Tour for 5 person price $250 with Lunch $400
You can setup this with Custom Checkout Field. Read here https://ova-themes.gitbook.io/tripgo/tour/custom-checkout-field
Seen you recommended portion in demo. My question is it possible to hide Guests field into form because as I told you that while cretaing different packages based upon number of guests, Guests field in the form is not required.
Yes. You can hide. Read documentation here https://ova-themes.gitbook.io/tripgo/tour/settings#id-3-booking-form
Pre purchase question: This theme seems to have everything we need except i have two questions:
1. Can the tour be priced per location/destination? For example a tour has three destinations,can we have a different price for all three for the one tour.
2. If #1 is not possible, can the template for product :ha-long-bay-3-days-2-nights be used with WooCommerce variable product?
3. Finally, can we add custom fields such as pickup time to the user form (using a custom solution such as jQuery Timepicker which we can increment automatically) ? I saw a demo of the product creation and it’s too much effort to create 6 different pickup times for each day of the week. While it looks really good on the front end, it’s impractical to do this for 100 tours.
Hi,
1,2: No it isn’t.
3: Yes. You can change Slot time per tour in backend: https://prnt.sc/ifTCTfBcOWXV
Thanks for the quick response. Nice theme but based on the responses, we will have to look elsewhere.
Hi, I’m considering purchasing your product for one of my customers but I have a doubt.
If there are 3 dates available on a tour but 1 is already fully booked, is it possible to see in the tour tab that that date is sold-out? I imagine seeing the writing SOLD-OUT next to the date that no longer has availability and instead the other two remain selectable. A bit like a classic woocommerce product when it is no longer in stock.
This is critical to my client.
I look forward to having this information before purchasing the theme, thank you.
One more thing. It would be useful to show a SOLD-OUT label in the overview view of all tours for those who are no longer available.
But what happens if the tour date has already passed? Is it automatically hidden from view?
Sorry I’m clear your idea. What is Tour Tab here ?
If there are multiple scheduled dates available but some are full they should be listed as SOLD OUT.
I’ll wait for info before purchasing, Thanks
Sorry the theme doesn’t support this.
Hi, I really like the look and feel of the template. Just want to get a clarification regarding the booking form. Currently we are using Rezdy for managing bookings. Is there anyway, I can add an external link to Book Now Button on the form? This will take visitors to the rezdy booking platform. So the booking form just show the price and Book Now button with a custom link. Cheers
Yes it is. You can customize template in child theme for this. We will instruct you.
Hello, I have a pre-purchase question. I really like the look of the template. Is there a way of using it to just view tours and not have people have the option of purchasing the tours. I just want it to be more of a brochure than one that people can book on. But I still want people to see the different tours. Is that possible?
Yes it is. You can disable booking form.
Ok great thanks!
Hi, in the demo I don’t see the possibility of showing, for each trip, how many seats are still available. I only see the possibility of indicating how many seats there are in total. Is it possible to do this? Automatically based on purchases?
Thank you
Please read document here: https://ova-themes.gitbook.io/tripgo/tour/create-tour#id-3-add-quantity-and-guest
Does this supports Extra Product Options & Add-Ons for WooCommerce?
We don’t test with that plugin yet.
Please, where do I change the highlighted text in the image? Is this the text that arrives in the email after registering on the website? https://prnt.sc/OYaMBHDHhOE5
You can use Loco translate plugin to replace these text in WooCommerce.
I don’t want to translate the text, I want to change the message
Yes you can replace text in loco translate.
Hi, how can i remove the airplane icon from the booking form? https://prnt.sc/7jZV2ktehNLR
You can add bellow CSS to style.css file in child theme or Appearance >> Customize >> Additional CSS
.ova-forms-product .forms-wrapper .logo i {
display: none;
}
Thank you very much! Another question. I changed the theme’s main colors but it also changed the icons and calendar colors. I want the blue parts to show up in the original red. How do I manually change those? Also by CSS? https://prnt.sc/1TOhVSPNu2Uw
You can debug CSS and change it by your self.
I can’t register new users with the “SIGN UP” button. How do I register new users on the site and what is the “SIGN UP” button for? https://ibb.co/GtMr8yt
Please read here https://ova-themes.gitbook.io/tripgo/faqs/enable-register-user-form
Please where do I change the highlighted text in the image? https://prnt.sc/6HA4Ug76JfGl
You can use Loco translate plugin to replace these text in WooCommerce.
I don’t want to translate the text, I want to change the message or text
Yes you can replace text in loco translate.
