12759 comments found.
Hello Xtemos Team,
I hope this message finds you well. I have purchased two licenses for the WoodMart theme and have been using it for my website. Recently, I encountered an issue with the Promo Popup functionality. Sometimes the popup window appears as expected, but other times it doesn’t show up at all. I’m unsure about the logic or criteria that control its display.
Additionally, in the Promo Popup settings page of the theme, there is an option at the bottom labeled “Popup Version.” I am not clear about the purpose or function of the “Popup Version” setting.
Could you please provide more details on how the Promo Popup works and clarify the role of the “Popup Version” setting?
Thank you for your assistance!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Thank you for your response. As per your suggestion, I tried to submit a ticket through the other service system. However, I am unable to do so because my purchase code for the WoodMart theme has expired.
I have purchased two licenses for the WoodMart theme and have never used your support ticket system before. Unfortunately, when I encountered an issue for the first time and needed support, my service period had already expired. In this situation, I feel somewhat disappointed because I am unable to receive a direct answer.
I hope to receive your understanding and assistance in directly resolving the Promo Popup issue I am currently facing. Thank you!
OK, please send us your admin access using our contact form so we can help you https://themeforest.net/user/xtemos
Hello Xtemos Team,
Thank you for your response. I do not require your assistance with specific settings; I am simply looking to understand the logic behind the Promo Popup functionality in the WoodMart theme.
For example, once the popup is displayed and I manually close it, it does not appear again upon refreshing the page. If I want to see it again, approximately how long would I need to wait for it to reappear? Additionally, I have tested switching to different IP networks and noticed that the popup always appears the first time a new IP accesses the site. This has led to some confusion about how it operates.
I would like to understand the specific mechanics of how this feature works, particularly under what conditions the popup will display again. Thank you for your assistance!
Looking forward to your response.
It is displayed only once, and when you close it, it is hidden for seven days. The information about closed popups is stored in the browser’s cookies. If you clean the cookies, you can see the popup again.
I have a few questions, I’ve not used the theme in a few years, but recently started to create a update in a dev site using furniture 2, I’ve been having some issues and cant get a few things to work.
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch
after a lot of time looking, I managed to get it to work by editing the product archive folder, I don’t know If this is a issue but maybe you could updated the demo in the next update if it is.
Now what i’ve cannot figured out
1. How to increase the text size for the nav menu and Do I need to setup a megamenu to allow more options in the dropdown
2. I’m still not sure how to make the Our categories icons smaller as they take up too much space and a lot more on mobile devise
3. How to Obfuscate contact details to prevent spam bots from harvesting them, but make it readable like a regular email address for human visitors.
also how can I add advance product configurations with visuals like the following https://iconicwp.com/products/woocommerce-product-configurator/Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Question before purchase I want to create a product page with a photo gallery and a page structure EXACTLY as you can see on airbnb website including the gallery structure in this specific way. is it possible Do you have an example page for this?
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
You can use Elementor to create your single product page using all the elements available in our theme and Elementor. But we don’t have examples of exactly the same page.
Kind Regards
There is no such gallery structure https://prnt.sc/NB2NdC1eiiBV in the theme??
There is no such layout for the gallery element. But you can create it using Elementor’s containers and simple images.
I don’t know how to do it in Elementor so if you can do it on your side and send me a link so I can see
You can create a topic on our support forum and our specialists will help you. Also, we recommend you to refer to the Elementor’s documentation and understand how to use this page builder on your website.
Hi dear support, how to change the prefooter svg in the mobile theme (the pink svg)
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Hi xtemos, how to allow user register with password instead of sending an verification email? Thank you.
Never mind, I figured it out. You can ignore my question.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello Team, Kindly advise regarding Promo Popup where i can change the background image (https://www.azelec.com/wp-content/uploads/2021/08/promo-popup.jpg)?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi,
I was wondering in case of attributes, your theme supports / allows both swatch image and attribute name to be displayed at the same time. For example attribute name (eg 100ml) and underneath a small swatch image (eg the bottle shape). When swatch image is used, the attribute name is only displayed on mouse over. Does your theme supports displaying both?
Are any plans in future update, the attribute swatch image to be displayed only when the user clicks on the attribute name?
Thank you
Hello,
Thank you for your question.
Unfortunately, our theme does not have such functionality. We will consider improving our swatches in our future updates.
Kind Regards
Hello,
Thank you for your reply.
I found a solution, I created 6 html blocks, each with all swatch images in one image and the corresponding swatch is highlighted. Then in the variation description I added the corresponding html block. The only thing, 200 products x 6 variations = 1200 copy-paste!
One more suggestion, do you think that displaying all variations expanded with the prices (in case there is only one attribute), could be an add on / implemented in a future update? In my opinion that would be very handy by means of customer experience. If for example there are 10 variations, each with a different price, the user could see all variations / prices at once and compare quickly. Otherwise when he will click on the 10th variation he will have forgot what he show in the 1st, 2nd etc variation.
Do you think that something like that could be in your plans for a future update?
Thank you.
Hello,
Do you have some examples of how it should work for better understanding?
Kind Regards
hello, do you have any templates or themes that are built for the same purpse as the https://xtemos.com/documentation/woodmart/
Hello,
Thank you for your question. We don’t have a theme for this, so we use our custom solution.
Kind Regards
Hi I have some questions.
1. How can I remove demo content after uploading the demo ?
2 is there an easy way to edit demo content and remove what I don’t need .
3. in the furniture demo where can I get the icons from ?
4. are the images in each Banner included if not how can I recreate them ?
Hello,
1. You can remove the dummy content in Dashboard -> WoodMart -> Prebuilt websites.
2. After importing the data, you can customize it your needs. If you have any difficulties, let me know and I will help you.
3. You can find a lot of similar icons here https://www.flaticon.com/
4. They are included for demo purposes only. You can replace them by customizing your pages in Dashboard -> Pages.
Kind Regards
I get an error on Cart and Checkout Page: Deprecated: preg_split(): Passing null to parameter #2 ($subject) of type string is deprecated in…
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Any way to make all woocommerce product images in the grid same size? im hosting images remotely , so i dont have direct control. Even if images don’t display fully and overflow is hidden, im fine with it as long as containers are all the same size.
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
mobile navigation menu is not closing after the recent update please fix asap
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi there, the login page need update please.
woodmart/woocommerce/global/form-login.php version 7.1.0 is out of date. The core version is 9.2.0,
woodmart/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0,
can you please take a look and send us an update please.
Hello,
You can fix it by applying patch # `592833`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
thank you very much
Greetings guys, there is an issue when trying to insert a Video as part of the woocommerce gallery. The video is inserted but when I update the product the video is gone. I checked the Ajax request send to the server and the key:value pair sends the json string but with no video URL. The video URL is a locally update .mov video file
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello Dear Support Team , Will be There any new Layout for Mobile accsessories for? There is only one and Not to much informative, I Am waiting so Hard.
Thanks.
Hello,
Thank you for reaching out!
Could you please clarify your request by sharing some screenshots of the mobile layout you’re referring to? It will help us better understand what you’re looking for and provide more detailed information on future updates or layout options for mobile accessories.
Looking forward to your response!
Best regards
Am i the only one having issues with LOAD MORE and INFINITE SCROLLING and PAGINATION not working in CATEGORY PAGE? They work in shop page though. Elementor based there.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Swatches buttons will be filled with images chosen for product variations and not with images uploaded to attribute terms. this function is not working after recent update attribute swatch button only fills with image we have uploaded at attribute setting not with variation product image please look into this
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
Hi guys, I would like to build multivendor platform for listing and price comparison site. Also we let vendors advertisse, affiliate and offer services. Is that possible? So for comparison user should redirect to seller site. We will not allow that user buy on our site but only external. All maybe combined with wcfm.
Hello,
Thank you for your message!
Yes, you can build a multivendor platform with WoodMart using a plugin like WCFM. You can set it up for listing products and price comparisons, and it’s possible to configure the site so that users are redirected to external seller sites rather than purchasing directly on your platform. WoodMart is flexible enough to accommodate such features with the right combination of plugins and customization.
Feel free to reach out if you need any further assistance!
Best regards
Where can I translate “Choose your gift”? Loco translate not find it.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello my support for this item has expired but few day ago I install it on my website and I see some problem with the maintenance mode! my maintenance mode is not activate but in the site I can see it’s on maintenance mode! I try to deactivate the core plugin to see the problem! after deactivate the core plugin the maintenance mode was gone! so that should I do now?
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Thank you in advance.
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