12710 comments found.
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
Sure, you can add the same category block to the pottery demo.
Kind Regards
I have a problem with the search ajax. I have selected the option: Show category – and search post type: post. But in the frontend it only show an input for write de Search and no the dropdown with category.
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hey i need your help.
so on the category page the variation swatches shows the image of the product. However when i click on the product and its take me to single page the variations are no longer swatches but a dropped down list. I don’t now why its not showing on single page as swatches and i have it turnt.
The fact that the swatches work on category pages and not on the single page is weird.
Please note i have no support anymore. Also another question why is support almost as much as the theme itself and only is for 6 months? i honestly don’t get that
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first. Support extension pricing rules are set by Envato and you can read more about this here https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Regards
Is compatible with woocommerce version 9.2.3? On listing its showing only 8.x.x
Hi,
Thank you for reaching out to us.
Yes, our theme is fully compatible with the latest version of the WooCommerce plugin.
Kind Regards
Not sure if it’s bug or not, but in the product archive view swatches do not display out of stock variations. But it does display it in single product view.
This is how it shows for single product, out of stock stuff has “X” on it – https://postimg.cc/2VfBXYD8 I used to have problem with that too, that it didn’t show X’s before clicking on any of the colors. But this was fixed if I increased “AJAX variation threshold” value in theme settings. Not working for archive view.
This is how it looks in product archive view – does not show out of stock before clicking on the colors – https://postimg.cc/ZWwBRyyC
Example product links: https://horos.ee/toode/naiste-puuvillane-kleit-mari-ann/ and https://horos.ee/tootekategooria/kleidid/page/5/?orderby=price&stock_status=onsale
Hello,
You need to click on any variation on the shop page to load all the data about variations, and then out-of-stock variations will be disabled. It is how it works in our theme and not a bug.
Kind Regards
Hello. I hope you are doing well.
My support is expired and I have 2 questions if you don’t mind
I am coding a custom page, where woo products can be added to cart.
My issue are:
1- how to add a product using woodmart ajax.
2- how to display the widget after a successful add to cart, to match the (theme setting> shop> Action after add to cart)
What I need help for please:
1- I coded an extra ajax, but for leveraging from theme ajax, which files should I look to? Just name the files please, I will figure it out.
2- I want to match the action with (theme setting> shop> Action after add to cart) dynamically, if possible. Currently it is on Display widget. maybe later I change it to show popup. So as to code only once, I want to make it dynamic.
- Which files should I look for Display widget (sidebar-cart) (action-after-add-to-cart-display-widget)?
- Which files should I look to for pop-up? Just name the files please, I will figure it out.
Thank you for your help in advance.
Hello,
Thank you for reaching out! Please note that your questions relate to additional customizations, which are not covered under our support policy. We recommend checking the theme files related to AJAX and cart functions, but for custom coding, it is beyond the scope of our support.
Best regards!
I know custom codes are beyond your support. I am thankful for your help and advice on my request. I finally coded it, and I am very happy.
I want to add one feature to my code, and I’m here again for your advice.
My issue is:
I want to add the Woodmart notices for woocommerce to my page.
Explanations:
1- When users add/remove products from the cart, a green message is shown.
2- when users try to add a product multiple times, and the product is set to “Sold individually, Limit purchases to 1 item per order”, a yellow notice is shown on the product page, and the product will not get added to the cart.
<div class="woocommerce-notices-wrapper">
<ul class="woocommerce-error" role="alert">
<li>
<a href="https://domain/cart/" class="button wc-forward">View cart</a> You cannot add another "Product" to your cart.
</li>
</ul>
</div>
What I need help with, please:
How can I achieve this? To show Woodmart messages/notices on my page?
Should I use Woodmart AJAX or Woodmart PHP hooks/functions?
I’m not trying to rewrite the Woocommerce/Woodmart notices. I just want to display the extra message on my page for users.
Kindly name the files or codes I should investigate, and I’ll figure it out.
Thank you for your help in advance.
Hello,
Try to use the WooCommerce PHP function that displays all the WooCommerce-related notices https://wp-kama.com/plugin/woocommerce/function/woocommerce_output_all_notices
Kind Regards
Hello, I hope you are doing well.
Thanks a lot. With your help and guidance I was able to achieve what I wanted. You guys are awesome <3
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
How can I enable screenshot functionality for a website built with Woodmart? Also, could you explain why image snippets aren’t showing in Google search results or when sharing a product on WhatsApp?
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Just looking at the pre release of version 8 and see that it’s going to be running on Gutenberg… What will this mean for people who are using Visual Composer? I am using some elements of visual composer that are specific to the plugin such as progress bars, they are vital to the look of my site.
Hello,
Nothing will change for you. Our theme will continue to support all three builders: Elementor, WPBakery (formerly Visual Composer), and Gutenberg. You can keep using the elements from WPBakery, like the progress bars, without any issues. The new version will simply offer more flexibility, but your current setup will remain fully functional.
Kind Regards
OK, thanks 
I have a few questions, I’m using furniture 2, I’ve been having some issues and cant get a few things to work.
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch
after a lot of time looking, I managed to get it to work by editing the product archive folder, I don’t know If this is an issue but maybe you could updated the demo in the next update if it is.
Now what I’ve cannot figured out
1. How to increase the text size for the nav menu and Do I need to setup a megamenu to allow more options in the dropdown
2. I’m still not sure how to make the Our categories icons smaller as they take up too much space and a lot more on mobile devise
Also how can I overlay the banners like this https://prnt.sc/wg6LhFDC3FNL
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Its dispositioning the support on here has become lacking recently, getting sent to the support forum for even the minor things without answering any questions .
Hello,
According to Envato’s rules, you need to have an active support period to receive assistance. We usually try our best to help even if the support has expired, but if you have frequent requests, we recommend extending your support to ensure continuous assistance. Thank you for understanding.
I need to purchase a renewal support package before you’ll respond to basic questions about your products? That’s DISAPPOINTING . I’m not asking for anything complex, just answers to simple queries. I could understand if I were requesting advanced support.
We always strive to assist our customers, even if their support period has expired, especially for bug-related issues. However, if you require ongoing assistance or more in-depth support, an active support period is necessary. We appreciate your understanding and are here to help as much as we can. Thank you!
Well if the statement was true you would have sent a simple reply “We always strive to assist our customers, even if their support period has expired” you would have replied with at least a simple answer because you would have noticed I did not ask for in-depth support, I reported 2 issues which are the following
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch.
The other 2 questions would have taken a few seconds to answer but you did not even bother looking but I figured then out, and the last one was Also how can I overlay the banners like this https://prnt.sc/wg6LhFDC3FNL
which you did not look at either, this was just lazy support,Could you please clarify what toggle switch do you mean?
We need your admin access to check why these options don’t work for you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
I have sent the message but the issue is not not just the domain or install, I have installed on 2 domain and a few sub domains, fresh install of everything each time, same issue.
Sorry, but we can’t enter your website with the information provided.
Sorry for the issues, I have resent the details
You have custom layouts for the shop and single product pages. You can customize them in Dashboard -> WoodMart -> Layouts. Read more in our documentation https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart
I’ve not made any change, that is the default layout after installing the theme
by default should it not already work ? also even if I make the changes the toggles wont work.
Yes, this prebuilt website has custom layouts so you need to customize them with Elementor. This option works on default WooCommerce pages where custom layouts are not used.
Ok, So I just need to make the changes manually but the toggles wont work ?
Hello,
Yes, you need to edit it in the layout. The toggle still works for the pages where the layout is not applied. It means for default WooCommerce layouts. In your case, the layout is applied globally.
Kind Regards
Hi there again, there is a little typo error on the last patch for the my account page.
Explained situation :
1.when my account page loads, it shows Login tab / Register tab
2. when you click on the register button, the tabs change position.
3. the login tab tittle has “Register” as title now instead of Login
the error is on the login tab, where register appears instead of login in title.
thank you
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
cauphy.com/myacc
click on the register button
scroll down to the login part – the title is “register” instead of “login”
Sorry, but we can’t view your website and get 403 error message.
ok, maybe your country is blocked in my firewall. check the screenshots
https://monosnap.com/file/ExkSHtftygakGEpF3qAUEkUZSwx4OS https://monosnap.com/file/VCjquxfkj32AlNQb5tc4LvglcnMobkPlease disable the firewall temporarily so we can check this issue.
Done, thanks
Now we see the 404 error as shown on the screenshot https://gyazo.com/52179fc4037706f7d04bf49e6e3d99fe
hi again, all issue resolved, thanks again.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
no, you misunderstood. I’m sorry. i meant my website is accessible. please check, Register appears instead of Login
Hello,
Sorry for the misunderstanding. Please disable all plugins that are not related to our theme and send us your admin access so we can check.
Kind Regards
Hello!
Any plans to expand the blog features?
Thanks!
Hi,
Thank you for contacting us.
Could you please clarify the features you would like to see in our theme?
Kind Regards
Hello Xtemos Team,
I hope this message finds you well. I have purchased two licenses for the WoodMart theme and have been using it for my website. Recently, I encountered an issue with the Promo Popup functionality. Sometimes the popup window appears as expected, but other times it doesn’t show up at all. I’m unsure about the logic or criteria that control its display.
Additionally, in the Promo Popup settings page of the theme, there is an option at the bottom labeled “Popup Version.” I am not clear about the purpose or function of the “Popup Version” setting.
Could you please provide more details on how the Promo Popup works and clarify the role of the “Popup Version” setting?
Thank you for your assistance!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Thank you for your response. As per your suggestion, I tried to submit a ticket through the other service system. However, I am unable to do so because my purchase code for the WoodMart theme has expired.
I have purchased two licenses for the WoodMart theme and have never used your support ticket system before. Unfortunately, when I encountered an issue for the first time and needed support, my service period had already expired. In this situation, I feel somewhat disappointed because I am unable to receive a direct answer.
I hope to receive your understanding and assistance in directly resolving the Promo Popup issue I am currently facing. Thank you!
OK, please send us your admin access using our contact form so we can help you https://themeforest.net/user/xtemos
Hello Xtemos Team,
Thank you for your response. I do not require your assistance with specific settings; I am simply looking to understand the logic behind the Promo Popup functionality in the WoodMart theme.
For example, once the popup is displayed and I manually close it, it does not appear again upon refreshing the page. If I want to see it again, approximately how long would I need to wait for it to reappear? Additionally, I have tested switching to different IP networks and noticed that the popup always appears the first time a new IP accesses the site. This has led to some confusion about how it operates.
I would like to understand the specific mechanics of how this feature works, particularly under what conditions the popup will display again. Thank you for your assistance!
Looking forward to your response.
It is displayed only once, and when you close it, it is hidden for seven days. The information about closed popups is stored in the browser’s cookies. If you clean the cookies, you can see the popup again.
I have a few questions, I’ve not used the theme in a few years, but recently started to create a update in a dev site using furniture 2, I’ve been having some issues and cant get a few things to work.
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch
after a lot of time looking, I managed to get it to work by editing the product archive folder, I don’t know If this is a issue but maybe you could updated the demo in the next update if it is.
Now what i’ve cannot figured out
1. How to increase the text size for the nav menu and Do I need to setup a megamenu to allow more options in the dropdown
2. I’m still not sure how to make the Our categories icons smaller as they take up too much space and a lot more on mobile devise
3. How to Obfuscate contact details to prevent spam bots from harvesting them, but make it readable like a regular email address for human visitors.
also how can I add advance product configurations with visuals like the following https://iconicwp.com/products/woocommerce-product-configurator/Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Question before purchase I want to create a product page with a photo gallery and a page structure EXACTLY as you can see on airbnb website including the gallery structure in this specific way. is it possible Do you have an example page for this?
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
You can use Elementor to create your single product page using all the elements available in our theme and Elementor. But we don’t have examples of exactly the same page.
Kind Regards
There is no such gallery structure https://prnt.sc/NB2NdC1eiiBV in the theme??
There is no such layout for the gallery element. But you can create it using Elementor’s containers and simple images.
I don’t know how to do it in Elementor so if you can do it on your side and send me a link so I can see
You can create a topic on our support forum and our specialists will help you. Also, we recommend you to refer to the Elementor’s documentation and understand how to use this page builder on your website.
Hi dear support, how to change the prefooter svg in the mobile theme (the pink svg)
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Hi xtemos, how to allow user register with password instead of sending an verification email? Thank you.
Never mind, I figured it out. You can ignore my question.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello Team, Kindly advise regarding Promo Popup where i can change the background image (https://www.azelec.com/wp-content/uploads/2021/08/promo-popup.jpg)?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi,
I was wondering in case of attributes, your theme supports / allows both swatch image and attribute name to be displayed at the same time. For example attribute name (eg 100ml) and underneath a small swatch image (eg the bottle shape). When swatch image is used, the attribute name is only displayed on mouse over. Does your theme supports displaying both?
Are any plans in future update, the attribute swatch image to be displayed only when the user clicks on the attribute name?
Thank you
Hello,
Thank you for your question.
Unfortunately, our theme does not have such functionality. We will consider improving our swatches in our future updates.
Kind Regards
Hello,
Thank you for your reply.
I found a solution, I created 6 html blocks, each with all swatch images in one image and the corresponding swatch is highlighted. Then in the variation description I added the corresponding html block. The only thing, 200 products x 6 variations = 1200 copy-paste!
One more suggestion, do you think that displaying all variations expanded with the prices (in case there is only one attribute), could be an add on / implemented in a future update? In my opinion that would be very handy by means of customer experience. If for example there are 10 variations, each with a different price, the user could see all variations / prices at once and compare quickly. Otherwise when he will click on the 10th variation he will have forgot what he show in the 1st, 2nd etc variation.
Do you think that something like that could be in your plans for a future update?
Thank you.
Hello,
Do you have some examples of how it should work for better understanding?
Kind Regards
hello, do you have any templates or themes that are built for the same purpse as the https://xtemos.com/documentation/woodmart/
Hello,
Thank you for your question. We don’t have a theme for this, so we use our custom solution.
Kind Regards
Hi I have some questions.
1. How can I remove demo content after uploading the demo ?
2 is there an easy way to edit demo content and remove what I don’t need .
3. in the furniture demo where can I get the icons from ?
4. are the images in each Banner included if not how can I recreate them ?
Hello,
1. You can remove the dummy content in Dashboard -> WoodMart -> Prebuilt websites.
2. After importing the data, you can customize it your needs. If you have any difficulties, let me know and I will help you.
3. You can find a lot of similar icons here https://www.flaticon.com/
4. They are included for demo purposes only. You can replace them by customizing your pages in Dashboard -> Pages.
Kind Regards
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