12758 comments found.
Hi, is it possible to choose “product weight” as an attribute for “Linked Variations”? Are there any plans to introduce this feature?
Hello,
It works with product attributes only. You can manage your custom product attributes in Dashboard -> Products -> Attributes.
Kind Regards
If we purchase the theme and find it does not fit what we are looking for, do you issue a full refund?
Hello,
Thank you for your interest in our theme!
Refunds are only issued in cases that are described by Envato’s refund policy. You can review their policy for more detailed information to see if your situation qualifies for a refund. https://themeforest.net/page/customer_refund_policy
Let us know if you have any other questions!
Best regard
Hello, when I update the wpbakery page builder plugin and woodmart theme, my site does not open, my order details page falls into critical error. When I disable the woodmart or wpbakery plugin, my problem is fixed. Please can you take care of it, I applied all patches. https://prnt.sc/9r7TnTKYDngGi
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
How can I send you login information? Can you share an e-mail address with me? I can’t create a new topic in the support forum.
Hello, I have a question, I wanna create a menu for an attribute that is automatically populated from the defined attribute instead to use the menu widget. So if I create a new item in the defined attribute, for example, I have the attribute colors and I add 3 colors, the menu show automatically that colors, and then if I add in color attribute another color, the color menu is automatically update. Is it possible with your Theme?
Hello,
Thank you for reaching out!
Unfortunately, WoodMart doesn’t have a built-in feature that automatically updates the menu based on attributes like colors. You would need to manually update the menu when new attributes are added. However, with some custom coding or third-party plugins, it might be possible to achieve this functionality.
Feel free to let us know if you need any further assistance!
Best regards
Thank you! Do you have some plugins to suggest that work well with your theme?
Best regards Andrea
Sorry, but we don’t know plugins to recommend you for this purpose.
Hello! I have a problem with the theme’s search engine – https://bg-maistor.com/. When search for a product and the results load, an error appears above the header -
Warning: Attempt to read property ‘post_content’ on null in /home/bgmaisto/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 318
Warning: Attempt to read property ‘post_content’ on null in /home/bgmaisto/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 318.
Thank you!
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
thanks
Hi. WPBakery Page Builder version 7.9 seems not to be compatible with Woodmart… Are we missing something?
Thank you!
Hi,
Thank you for contacting us. We’re here to provide you with the best support possible for your WoodMart theme.
Our theme is fully compatible with the latest version of the WPBakery page builder. If you have any issues, please create a topic on our support forum and our specialists will help you.
Kind Regards
Hi, I like your theme very much but just thing I’m waiting it for long time and cloud you please update add to cart and shop now button on mobile similar as the mobile app as Pucca theme.
https://camo.envatousercontent.com/2523c33d9e023d175e6f670b81332eefd3283ad1/68747470733a2f2f64656d6f696d672e7468656d6261792e636f6d2f616c6c2f6164642d746f2d636172742d736d6172742e676966Regards, Pete
Hi,
Thank you for your message and for using our WoodMart theme.
Could you please send us a real example of a website with a similar functionality?
Kind Regards
Hi,
Please check it on mobile view. https://elementor3.thembay.com/puca/product/gafas-ray-ban-aviator-rb3025/?product_menu_bar=1Regards, Pete
Thank you very much. We will consider this as a feature request for our updates.
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
Sure, you can add the same category block to the pottery demo.
Kind Regards
I have a problem with the search ajax. I have selected the option: Show category – and search post type: post. But in the frontend it only show an input for write de Search and no the dropdown with category.
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hey i need your help.
so on the category page the variation swatches shows the image of the product. However when i click on the product and its take me to single page the variations are no longer swatches but a dropped down list. I don’t now why its not showing on single page as swatches and i have it turnt.
The fact that the swatches work on category pages and not on the single page is weird.
Please note i have no support anymore. Also another question why is support almost as much as the theme itself and only is for 6 months? i honestly don’t get that
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first. Support extension pricing rules are set by Envato and you can read more about this here https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Regards
Is compatible with woocommerce version 9.2.3? On listing its showing only 8.x.x
Hi,
Thank you for reaching out to us.
Yes, our theme is fully compatible with the latest version of the WooCommerce plugin.
Kind Regards
Not sure if it’s bug or not, but in the product archive view swatches do not display out of stock variations. But it does display it in single product view.
This is how it shows for single product, out of stock stuff has “X” on it – https://postimg.cc/2VfBXYD8 I used to have problem with that too, that it didn’t show X’s before clicking on any of the colors. But this was fixed if I increased “AJAX variation threshold” value in theme settings. Not working for archive view.
This is how it looks in product archive view – does not show out of stock before clicking on the colors – https://postimg.cc/ZWwBRyyC
Example product links: https://horos.ee/toode/naiste-puuvillane-kleit-mari-ann/ and https://horos.ee/tootekategooria/kleidid/page/5/?orderby=price&stock_status=onsale
Hello,
You need to click on any variation on the shop page to load all the data about variations, and then out-of-stock variations will be disabled. It is how it works in our theme and not a bug.
Kind Regards
Hello. I hope you are doing well.
My support is expired and I have 2 questions if you don’t mind
I am coding a custom page, where woo products can be added to cart.
My issue are:
1- how to add a product using woodmart ajax.
2- how to display the widget after a successful add to cart, to match the (theme setting> shop> Action after add to cart)
What I need help for please:
1- I coded an extra ajax, but for leveraging from theme ajax, which files should I look to? Just name the files please, I will figure it out.
2- I want to match the action with (theme setting> shop> Action after add to cart) dynamically, if possible. Currently it is on Display widget. maybe later I change it to show popup. So as to code only once, I want to make it dynamic.
- Which files should I look for Display widget (sidebar-cart) (action-after-add-to-cart-display-widget)?
- Which files should I look to for pop-up? Just name the files please, I will figure it out.
Thank you for your help in advance.
Hello,
Thank you for reaching out! Please note that your questions relate to additional customizations, which are not covered under our support policy. We recommend checking the theme files related to AJAX and cart functions, but for custom coding, it is beyond the scope of our support.
Best regards!
I know custom codes are beyond your support. I am thankful for your help and advice on my request. I finally coded it, and I am very happy.
I want to add one feature to my code, and I’m here again for your advice.
My issue is:
I want to add the Woodmart notices for woocommerce to my page.
Explanations:
1- When users add/remove products from the cart, a green message is shown.
2- when users try to add a product multiple times, and the product is set to “Sold individually, Limit purchases to 1 item per order”, a yellow notice is shown on the product page, and the product will not get added to the cart.
<div class="woocommerce-notices-wrapper">
<ul class="woocommerce-error" role="alert">
<li>
<a href="https://domain/cart/" class="button wc-forward">View cart</a> You cannot add another "Product" to your cart.
</li>
</ul>
</div>
What I need help with, please:
How can I achieve this? To show Woodmart messages/notices on my page?
Should I use Woodmart AJAX or Woodmart PHP hooks/functions?
I’m not trying to rewrite the Woocommerce/Woodmart notices. I just want to display the extra message on my page for users.
Kindly name the files or codes I should investigate, and I’ll figure it out.
Thank you for your help in advance.
Hello,
Try to use the WooCommerce PHP function that displays all the WooCommerce-related notices https://wp-kama.com/plugin/woocommerce/function/woocommerce_output_all_notices
Kind Regards
Hello, I hope you are doing well.
Thanks a lot. With your help and guidance I was able to achieve what I wanted. You guys are awesome <3
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
How can I enable screenshot functionality for a website built with Woodmart? Also, could you explain why image snippets aren’t showing in Google search results or when sharing a product on WhatsApp?
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Just looking at the pre release of version 8 and see that it’s going to be running on Gutenberg… What will this mean for people who are using Visual Composer? I am using some elements of visual composer that are specific to the plugin such as progress bars, they are vital to the look of my site.
Hello,
Nothing will change for you. Our theme will continue to support all three builders: Elementor, WPBakery (formerly Visual Composer), and Gutenberg. You can keep using the elements from WPBakery, like the progress bars, without any issues. The new version will simply offer more flexibility, but your current setup will remain fully functional.
Kind Regards
OK, thanks 
I have a few questions, I’m using furniture 2, I’ve been having some issues and cant get a few things to work.
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch
after a lot of time looking, I managed to get it to work by editing the product archive folder, I don’t know If this is an issue but maybe you could updated the demo in the next update if it is.
Now what I’ve cannot figured out
1. How to increase the text size for the nav menu and Do I need to setup a megamenu to allow more options in the dropdown
2. I’m still not sure how to make the Our categories icons smaller as they take up too much space and a lot more on mobile devise
Also how can I overlay the banners like this https://prnt.sc/wg6LhFDC3FNL
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Its dispositioning the support on here has become lacking recently, getting sent to the support forum for even the minor things without answering any questions .
Hello,
According to Envato’s rules, you need to have an active support period to receive assistance. We usually try our best to help even if the support has expired, but if you have frequent requests, we recommend extending your support to ensure continuous assistance. Thank you for understanding.
I need to purchase a renewal support package before you’ll respond to basic questions about your products? That’s DISAPPOINTING . I’m not asking for anything complex, just answers to simple queries. I could understand if I were requesting advanced support.
We always strive to assist our customers, even if their support period has expired, especially for bug-related issues. However, if you require ongoing assistance or more in-depth support, an active support period is necessary. We appreciate your understanding and are here to help as much as we can. Thank you!
Well if the statement was true you would have sent a simple reply “We always strive to assist our customers, even if their support period has expired” you would have replied with at least a simple answer because you would have noticed I did not ask for in-depth support, I reported 2 issues which are the following
1. The bread crumbs don’t seam to work when using the toggle switch in the admin
2. The descriptions does not work when using the toggle switch.
The other 2 questions would have taken a few seconds to answer but you did not even bother looking but I figured then out, and the last one was Also how can I overlay the banners like this https://prnt.sc/wg6LhFDC3FNL
which you did not look at either, this was just lazy support,Could you please clarify what toggle switch do you mean?
We need your admin access to check why these options don’t work for you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
I have sent the message but the issue is not not just the domain or install, I have installed on 2 domain and a few sub domains, fresh install of everything each time, same issue.
Sorry, but we can’t enter your website with the information provided.
Sorry for the issues, I have resent the details
You have custom layouts for the shop and single product pages. You can customize them in Dashboard -> WoodMart -> Layouts. Read more in our documentation https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart
I’ve not made any change, that is the default layout after installing the theme
by default should it not already work ? also even if I make the changes the toggles wont work.
Yes, this prebuilt website has custom layouts so you need to customize them with Elementor. This option works on default WooCommerce pages where custom layouts are not used.
Ok, So I just need to make the changes manually but the toggles wont work ?
Hello,
Yes, you need to edit it in the layout. The toggle still works for the pages where the layout is not applied. It means for default WooCommerce layouts. In your case, the layout is applied globally.
Kind Regards
Hi there again, there is a little typo error on the last patch for the my account page.
Explained situation :
1.when my account page loads, it shows Login tab / Register tab
2. when you click on the register button, the tabs change position.
3. the login tab tittle has “Register” as title now instead of Login
the error is on the login tab, where register appears instead of login in title.
thank you
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
cauphy.com/myacc
click on the register button
scroll down to the login part – the title is “register” instead of “login”
Sorry, but we can’t view your website and get 403 error message.
ok, maybe your country is blocked in my firewall. check the screenshots
https://monosnap.com/file/ExkSHtftygakGEpF3qAUEkUZSwx4OS https://monosnap.com/file/VCjquxfkj32AlNQb5tc4LvglcnMobkPlease disable the firewall temporarily so we can check this issue.
Done, thanks
Now we see the 404 error as shown on the screenshot https://gyazo.com/52179fc4037706f7d04bf49e6e3d99fe
hi again, all issue resolved, thanks again.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
no, you misunderstood. I’m sorry. i meant my website is accessible. please check, Register appears instead of Login
Hello,
Sorry for the misunderstanding. Please disable all plugins that are not related to our theme and send us your admin access so we can check.
Kind Regards
Hello!
Any plans to expand the blog features?
Thanks!
Hi,
Thank you for contacting us.
Could you please clarify the features you would like to see in our theme?
Kind Regards
Hello Xtemos Team,
I hope this message finds you well. I have purchased two licenses for the WoodMart theme and have been using it for my website. Recently, I encountered an issue with the Promo Popup functionality. Sometimes the popup window appears as expected, but other times it doesn’t show up at all. I’m unsure about the logic or criteria that control its display.
Additionally, in the Promo Popup settings page of the theme, there is an option at the bottom labeled “Popup Version.” I am not clear about the purpose or function of the “Popup Version” setting.
Could you please provide more details on how the Promo Popup works and clarify the role of the “Popup Version” setting?
Thank you for your assistance!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Thank you for your response. As per your suggestion, I tried to submit a ticket through the other service system. However, I am unable to do so because my purchase code for the WoodMart theme has expired.
I have purchased two licenses for the WoodMart theme and have never used your support ticket system before. Unfortunately, when I encountered an issue for the first time and needed support, my service period had already expired. In this situation, I feel somewhat disappointed because I am unable to receive a direct answer.
I hope to receive your understanding and assistance in directly resolving the Promo Popup issue I am currently facing. Thank you!
OK, please send us your admin access using our contact form so we can help you https://themeforest.net/user/xtemos
Hello Xtemos Team,
Thank you for your response. I do not require your assistance with specific settings; I am simply looking to understand the logic behind the Promo Popup functionality in the WoodMart theme.
For example, once the popup is displayed and I manually close it, it does not appear again upon refreshing the page. If I want to see it again, approximately how long would I need to wait for it to reappear? Additionally, I have tested switching to different IP networks and noticed that the popup always appears the first time a new IP accesses the site. This has led to some confusion about how it operates.
I would like to understand the specific mechanics of how this feature works, particularly under what conditions the popup will display again. Thank you for your assistance!
Looking forward to your response.
It is displayed only once, and when you close it, it is hidden for seven days. The information about closed popups is stored in the browser’s cookies. If you clean the cookies, you can see the popup again.
