43 comments found.
This is a message from dashboard
Your theme (Shopio Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks,
Hello, I am currently using your Shopio theme version 1.1.8 on a WordPress site running version 6.7.2 with PHP 8.1. I am considering updating Elementor to version 3.20.3, but I would like to confirm compatibility with your theme before proceeding.
In the debug.log file, I am seeing the following warning repeatedly: PHP Warning: Undefined array key “color” in /wp-content/themes/shopio/inc/elementor/class-elementor.php on line 61
Additionally, WordPress diagnostics report that the theme is attempting to load translations too early, before the init hook: Translation loading for the “shopio” domain was triggered too early
These messages suggest a possible incompatibility or outdated code not fully aligned with the latest versions of WordPress and Elementor.
Could you please confirm:
Whether Shopio is fully compatible with Elementor 3.20.3 (or later)?
If a newer version of the theme is available?
If any recommended updates or fixes are required to avoid these issues?
The site is currently working, but after a previous Elementor update, we experienced a white screen. We want to avoid this from happening again.
Thank you very much for your support.
Dear mate,
Our theme is fully compatible with the latest versions of WordPress and the Elementor plugin. You can contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
The site has stopped working, you can’t see the header or footer, the entire front page is not working. What’s going on? What’s the problem?
Have you updated the theme to the latest version? We see you are using the old version of the template. Please upgrade to the latest version of our theme. Guide update: https://byduoc.gitbook.io/update-template Or please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
i have used theme for long, but now problem with elementor addons. Why are they missing ? and elementor footer and header plugin gives error 500 my site.
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Title: Disappointing Experience with Shopio Theme and Support
I purchased the Shopio – Multipurpose WooCommerce theme, expecting a reliable product. Unfortunately, when the latest update was released, it caused errors on my live website. I immediately reached out to their support team, hoping for a quick resolution, but after 45 days, I still haven’t received any response.
This lack of communication is extremely frustrating, especially since I also requested a refund, which was completely ignored. The poor customer service and unresponsive support are highly disappointing.
I strongly advise anyone considering this theme to be cautious. The theme might look good initially, but if you encounter issues, you could end up with zero support from their team. Save your time, money, and website stability by looking for other reliable alternatives.
Dear Customer,
Could you please let us know where you submitted your support request? We have checked our ticketing system and did not find any support requests associated with your account. We handle all support requests through our ticketing system at: https://wpopal.ticksy.com/.
Best regards,
This is my ticket 3656190
Dear mate,
We checked the system and nothing here: https://wpopal.ticksy.com/ticket/3656190/ https://prnt.sc/9PIaaR3VarC9 Please double-check to ensure that you have submitted your request correctly. Our system has not received any support requests from you. If you are certain that you’ve sent a request, kindly share the details, and we will investigate further.We’re here to help you resolve any issues as soon as possible.
Best regards,
I am reaching out to inform you that I have decided to purchase a different theme, as I was not receiving timely responses regarding my queries and concerns about your product.
Given the lack of communication, I kindly request a full refund for the theme I previously purchased. I appreciate your understanding in this matter and look forward to a prompt resolution.
Thank you for your cooperation.
The issue is that we have not received any support requests from your side. Since you have switched themes and are no longer using ours, we will proceed with the refund for you.
You can check this screenshot from my side chat with you but from your side there is no response and this screenshot was shared with envato team also.
I removed your theme from my domain you can check now so kindly refund me. Thanks
We have contacted Themeforest support to resolve your issue.
ok I’m waiting
Ok. We will notify you once Envato approves your request.
Okay
Your request has been approved. Please check it again.
Hello, i am about to buy your theme i have some questions : can we add a free shipping gar on the floating cart ? can i replace the shop button by a cart button on the mobiel bottum menu ? can i put a sticky add to cart button on the mobile version products ? thank you
Hi.. Yes. Our template support it. If you have any further questions or need further assistance, You can contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you. Thanks,
“Is it already included in the theme, or do you implement it once the theme is purchased? Thank you for your response.”
If you purchase our theme you can submit a support request and our support team will help you to solve your issues.
Very well. I want to install the coffee shop demo, and I would like to know if I can fix the top menu on the mobile version and also fix the ‘Add to Cart’ button on the products displayed on the homepage. Additionally, I would like to add ’-’ and ’+’ buttons to order multiple units of a product without having to press ‘Add to Cart’ each time.
Please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
when will you have support for Wordpress 6.5?
The theme supports WordPress 6.5. If you encounter any issues during the update, please contact our support team via https://wpopal.ticksy.com or email help@wpopal.com. Our support team will assist you. Please ensure to back up your site before updating.
Hello, how can I add a new icon to the mega menu, I need a specific icon but it is not offered. So I need to add myself. Is that possible and thanks
Hi There,
You can use plugin then add icon you want. Pls refer plugin: https://wordpress.org/plugins/megamenu/
Thanks.
Hello! Where I can find the predefined footers? Thank you!
Dear mate,
Go to WordPress Dashboard > Appearance > Header & Footer Builder Then edit footer with Elementor. You can refer guide: https://wpdocs.gitbook.io/shopio/content-management/set-up-footer Or contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you.
Thanks.
Fatal error : Uncaught Error: Call to undefined function wvs_get_wc_attribute_taxonomy() in /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php:329 Stack trace: #0 /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php(145): Shopio_Widget_Layered_Nav->layered_nav_list(Array, ‘pa_sizes’, ‘and’) #1 /home2/herlynje/public_html/wp-includes/class-wp-widget.php(394): Shopio_Widget_Layered_Nav->widget(Array, Array) #2 /home2/herlynje/public_html/wp-includes/widgets.php(835): WP_Widget->display_callback(Array, Array) #3 /home2/herlynje/public_html/wp-content/themes/shopio/sidebar.php(9): dynamic_sidebar(‘sidebar-woocomm…’) #4 /home2/herlynje/public_html/wp-includes/template.php(783): require_once(’/home2/herlynje…’) #5 /home2/herlynje/public_html/wp-includes/template.php(718): load_template(’/home2/herlynje…’, true, Array) #6 /home2/herlynje/public_html/wp-includes/general-template.php(136): locate_template(Array, true, tru in /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php on line 329
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i am facing this issue
issue related to shopio plugin how to solve this
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
I bought your theme today, it looks like great but I notice one issue : the pagespeed score you mentioned isn’t true. As you can see I done some tests with your demo and in localhost… preformance are poor, espacialy on mobile
https://pagespeed.web.dev/analysis/https-demo2-wpopal-com-shopio/d58b2qut69?form_factor=mobileDo you have suggestion or do you plan update to fix it ? It’s a very important point.
Thanks in advance, best regards
Hi.. Thank you for notifying us about the issue. We greatly appreciate your feedback. I assure you that I will personally escalate this matter to our development team for immediate investigation and resolution. Once they have thoroughly examined the issue, they will make the necessary updates to ensure a better customer experience. We apologize for any inconvenience caused and thank you for your patience. Best regards,
Hello, do you have the brand field on product style?
Dear mate,
Yes. Our template supports it. You can check the link demo: https://demo2.wpopal.com/shopio/product-brand/organic/Thanks.
Hi, I have left a support ticket. When I can expect a followup on it?
There’s no reply on my ticket for the past 2 days.
Dear mate, Sorry for the late reply on weekends. We have checked and resolved your issues in the ticket. Please take the time to check for any remaining issues. Thanks.
Hi, does this theme support WPML? You mention WPML in intro text (that appears in themeforest browse section), but it is not listed in the feature list.
Hi there, thanks for contacting us. The theme is compatible with the WPML plugin. Thanks,
Thank you. Does it also support PHP 8?
Yes. Our template compatible with PHP 8. If you have any questions or concerns, please don’t hesitate to reach out to our support team. Thanks
How do you make the site faster for mobile its very slow especially with menus
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
HI, subscribe button is not working, its showing error … please select at least one list. didn’t find any related option in mailchimp
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
How can I change the variation text color? Unable to change it
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Older version of Shopio – Multipurpose WooCommerce WordPress Theme was installed on our website https://solestone.in/ i.e. version 1.00. But as per your recent update through Envato the shopio theme newer version 1.1.4 downloaded – when extracting the zip file – we found that the child theme is missing, and only the parent theme was available in the zip file. Hence we wanted to check if we should replace only the parent theme and retain the older version child theme as it is, or would you be providing a newer version of child theme for this update.
Hi there, thanks for choosing our theme. Yes, the update doesn’t affect the child theme. You can update the parent theme and keep the old version of the child theme. Thanks,
Thank for the swift revert. Appreciate!
Ok. Thank you for using our template.
Hi Author,
Do you have option to set favicon?
Hi there, thanks for choosing our theme. Please go to Dashboard > Appearance > Customize > Site Identity > Site Icon to set a favicon. Thanks,
Hello , is the theme support wcfm or dokan? for multi vendors , thank you
Hi there, thanks for contacting us. You can use Dokan multivendor marketplace plugin with the theme. Thanks,
and wcfm?
Yes, you can use Dokan and WCFM with the theme. Thanks,
