130 comments found.
This is a terrible theme, now, the “theme option” doenst work and the documentation is terrible, in another theme, someone wrote, “dont by themes from Fox-Themes” i repeat the same phrase..
Hello,
Thank you for your feedback, and I’m truly sorry to hear about the issues you’re experiencing with the theme. We take all feedback seriously and strive to improve both the theme and our documentation.
Regarding the “Theme Option” issue, we’d be happy to assist you in troubleshooting this and resolving the problem. If you could share more details about the issue, such as error messages or screenshots, we’ll be able to investigate and provide a solution.
As for the documentation, we’re continuously working on making it clearer and more comprehensive. If you have specific areas where you need additional help, please don’t hesitate to let us know so we can provide more detailed guidance.
Your satisfaction is important to us, and we’d like to make sure you have a positive experience with our theme. Please allow us the opportunity to resolve these issues for you.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I bought this template but is not as they say.. the 3 pages doesnt work, the Theme options doestn work.. looks a very old template and they did not upgrated..
Think twice before buy
There are a return police? nothing works
Hello,
Thank you for reaching out and sharing your concerns.
We’ve responded to the ticket you created to assist you with the issues you’re experiencing. Please check your inbox and get back to us at your earliest convenience so we can look into your site admin and help resolve these problems.
We’re committed to ensuring the theme works as intended and addressing any difficulties you’ve encountered.
Looking forward to hearing from you soon.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
How do you edit your templates in WBakery? It isn’t obvious how to edit the teams from the demo content or the items in the slider on the about page.
Hi there To edit templates and content in WPBakery, follow these general steps:
1. Access WPBakery Page Builder: – Go to your WordPress dashboard. – Navigate to the page you want to edit (e.g., About page). – Click on “Edit with WPBakery Page Builder” at the top of the page editor.
2. Editing Content: – Backend Editor: You can use the backend editor for a more structured view. Click on “Backend Editor.”
3. Editing Page Elements: – Rows and Columns: Add or adjust rows and columns using the WPBakery interface. Click on the “+” button to add new elements. – Content Elements: Click on any content element (e.g., text blocks, images) to open its settings. Edit the content directly within the settings popup.
4. Editing Teams and Sliders: – Teams: Look for specific elements or shortcodes related to team members in your page should be labelled [team wrap]. You can usually find them under “Content Elements” or “Custom Elements.” Click on the element to edit the details (e.g., names, images). – Sliders: Locate the slider element in the page layout. Click on it to open the slider settings. You can adjust slides, images, text, and other settings from here.
Feel free to reach out if you need more detailed instructions or run into any issues within our Support Ticket System here.
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
how to edit the color of text
p {
color: white!important;}
I added that to the custom CSS, but it still is showing all the text in a grey which on a black background is very hard to see
Hi there
To change the color of the text in your theme, the method can vary depending on the section of the theme you’re trying to adjust. The CSS rule you added is a good start, but there might be other styles or overrides in play.
Ideally you can perform color adjustments under the theme customiser via appearance > customiser > color and make changes to the colors respectively.
Feel free to let us know if you need help through our ticket system, and we’ll be happy to help you make the necessary adjustments.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I installed the theme but the website displayed is not the same as the author’s demo web
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this issue and consider including your site credentials. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox Themes
Support.
Can I change the color scheme after I purchase this theme?
Hi there,
It is indeed possible to chage the color scheme to your preferred color of choice. We can as well do this for you in different sections using custom CSS code.
Hope this helps. If you have any other questions please let us know.
Regards.
Brian.
After importing the demo data, the theme refuses to show the correct homepage, and the demo data looks awful and has errors all over and looks unusable.Not easy to edit. A complete waste of time!
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you. Also, we can install the demo data for you.
Click Here To Get Miami Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hello i just purchased and i get this error: Unable to install UpQode Google Maps plugin. Also theres some weird side bar with the words “register menu in appearance.. ” .. what the fix pls?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Hi. I have sent you a support ticket through the email contact form about 20 hours ago. I’m facing challenges similar to what others have posted on this comment section before: (1) infinite loading with pre-loader, (2) missing pages of the pink + red demo content, (3) menu links in one-page website style fails to work after working first few times, and some scrolling content will disappear when that happens. Please check your ticket pool as I’m waiting for a response.
We have recieved your ticket and working on it.
Alright, thanks for your reply. I’ve sent the details asked for.
This is almost one week and you haven’t resolved any of the issues yet. The whole purpose of quickly buying a ready theme, import demo contents and adapt for our case is defeated. I’ve sent emails with links to video recording of all the issues and yet you are still ignoring them to fix them. My patience is really running out as I haven’t been able to use your theme because of all these issues.
Hello,
We see that the slider issue is there. We are working on providing you with a solution.
Apart from that, we are also checking screenshots for other issues you pointed out. We couldnt replicate those on our development site. But, still we are going to cross check again and get back to you.
We will get back to you with a response ASAP.
Thanks for your patience.
I’m looking forward to your response. I also sent a link to the video screen recording of all the issues I experienced in the email I sent last week. The issues are still the same as shown in that video.
Hi. It’s been 12 days now since I requested for a refund as I didn’t hear back from you again regarding a resolution. However, as in other cases, there’s been no reply from you. I have already bought another theme from another platform to cut my time losses. I am left with no other option but to open a dispute with Envato because it has passed the required 5 days I’m expected to have heard back from you on the refund request I made.
It would be great if there was the possibility to insert html tags for line break in the text field.
Print: https://prnt.sc/jGFMM0jRlf0y
Hello,
Which element in WP Bakery page builder are you pointing out in the screenshot? Let us know the name so that we can have a look.
Hello,
Let me check and get back to you,
Unable to install UpQode Google Maps plugin. It is not available in the repository. See the print: https://prnt.sc/WWtM5yH7plyK
Hey there,
Please check my comment below
Kind Regards,
Nishant from Fox Themes
Support Team
I purchased the theme but want to import the red + dark blue demo version. I couldn’t install the demo. I think there’s something wrong. Can you help me?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Please mention the issues you are facing possibly using screenshots. We will assist you asap.
Kind regards,
Nishant from Fox ThemesSupport Team
I have emailed you about some questions from support section. Could you please reply them as soon as possible? My email address is aemgoktepe@gmail.com Thank you
Sorry for the late reply.
In this case, we have replied to your supports. Kindly check on them. Also please remove your email from your comment here.
Kind Regards,
John from Fox Themes
Support Team
Good day, I like the theme, I would like to buy it. However, I would need to make a front page for the entire width of the screen where there would only be a photo and some info with a link to the opening page with the topic. Some templates allow this. Does your template also allow this? Thanks for the info.
In regards to your question here, yes this is achievable.
Kind Regards,
John from Fox Themes
Support Team
Cant get red theme to work it has mixed from orange and red
With respect to the query here, we have replied to your ticket about this.
Kindly get back to us within the ticket
Kind Regards,
John from Fox Themes
Support Team
Hello
Please check have contacted u on support for demo content it doesn’t seem to be working
Hey there,
With respect to your query here, I believe you have an active ticket which we replied to. Please let’s have this addressed within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi, I got error, States this on pages – Pages Default—It`s not your fault! i send email, please reply my email. Thanks
I’m sorry to hear that you are encountering an error within your website
In this case, we have replied to your ticket in regards to this.
Please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey, Please reply my email or my support ticket. I need help for my deadline.
Hi, Please reply my email.
We have replied to your ticket. Kindly check into it and get back to us within the ticket.
Kind Regards,John from Fox Themes
Support Team
I’ve contacted support 3 times more than a week ago but have still not received a response
Hey there,
We do not provide support over the weekend. Your ticket has however been replied to.
Kind Regards,
John from Fox Themes
Support Team
Theme is missing Demo Content. The “Import Demo Data” function does not import any actual page data making this theme a waste of money as currently provided.
Hey there,
I’m sorry to hear that you are encountering an issue with the demo import.
In this case, kindly get back to us within your ticket in regards to this
Kind Regards,
John from Fox Themes
Support Team
no have demo file. i added for WP zip File. how to add DEMO?? no have!!
Hey there,
Please create a support ticket using the link below and our support team will gladly assist you via mail.
Click Here To Get Miami | Disco Night Club WordPress Support
Kind Regards,
John from Fox Themes
Support Team
hi,
I installed the theme since June.
I have display problems on firefox or infinite loading with the preloader.
I contacted technical support 3 times … I have an automatic message … an approximate response 3/4 days later and still no solutions for 2 months ….
Really very disappointed for a paid theme with the support that is not of quality to resolve and respond effectively to my requests.
Hello there!
Sorry for the late reply as well as the issue here.
In regards to the issue here, we notified the development team about this issue so that it is fixed.
Apologies for any inconveniences that this may have caused.
Kind regards,
John from Fox ThemesSupport Team
