10474 comments found.
Hello, I wanted to complain about the support staff. Till now we received assistance from Aizaz and Waqas. Unfortunately Aizaz answers are usually based on the ticket title, not the content. Many times his answer to the ticket is useless and this is wasting our time while Waqas answers are straight forwards and 100% addresses the question.
You can check the following ticket and you will see how he is harming the Houzez brand: #114057 #113924 #113738
Dear NorthPick,
Thank you for bringing this matter to our attention. We take such issues seriously and will thoroughly investigate to ensure it doesn’t happen again with any client. I will escalate this to higher management for further review.
In the meantime, I have assigned all your tickets to Waqas, who will assist you moving forward.
We appreciate your understanding and continued trust.
Best regards,
Hi, let me check and get back to you.
Hi, this was mistake, an other ticket reply sent to you. I am checking this now.
We sent a ticket over a week ago and you haven’t responded. Your support is very weak
What is your ticket ID?
I am very sorry, I did not pay attention to your response and I was hasty in my comment. Indeed, the response was quick and clear and your support was excellent.
Great
Pre-buy question Aside from the Paid Membership, what are the other Built-in Monetization options available?
You can charge per listings, for featured listing which show on top in search result.
Do you provide an install service?
Yes, You just need to contact with site link and admin login on support forum
I am interested in purchasing a theme for property listings but have a specific question regarding its functionality. My primary concern is whether the theme allows me to list properties and also check the FICO credit scores of my customers. Additionally, I would like to know if it is possible to display all property details, including the FICO score, on a single page.
Given the company’s focus on innovative solutions, I believe integrating FICO scores directly into property listings could significantly enhance user experience and trust. This feature would provide potential buyers with a comprehensive overview, streamlining their decision-making process.
Could you please confirm if this functionality is available or if there are any plans to include it in the near future? Your insights would be greatly appreciated.
This feature is not available, you have to do customization to add this feature.
I’m reaching out to inquire about the potential integration of a new feature within your product offerings. Specifically, I’m interested in understanding the cost and customization options available for incorporating the FICO Score feature.
Given the increasing importance of credit scoring in financial technology, this feature could significantly enhance user experience and broaden market appeal. Could you provide details on the pricing structure and any customization possibilities for this feature?
contact our team at sales[at]favethemes[dot].com
Hello, thanks for the great updates
Is it possible to provide (infinite scroll) in Pagination based on Elementor
Here is a link to an attached image https://tppr.me/5VIUvN
Not, possible in current version but this is in todo list for next release.
Hello, you upadted 2-3 times already, but without adding the main features as I expalined you : push notifications for messages between users : il est obligatoire de avoir cette fonction in this kind of site in 2024, search and add cities by geolocation prediction (your system for add city by city is not possible when thousands of cities), etc…
I am very surprised that you don’t care about the essential suggestions from your customers.
https://www.imghippo.com/i/nFvzd1725587665.png
Hi, When you add/edit property type, you can set marker icon for each type in admin panel.
thank you so much for your help
You are welcome
Hello, do you have any demo for Airbnb listings?
No
I also want to add a third price, in the Create a Listing area I saw that there is the second price option and I would like to add a third price for different items. thanks for your time.
https://ibb.co/Z2xzZ9C
You can change title in Theme Options -> Translation -> Add New Property. Third price option is not available
Thank you so much for your help, that was easy
Is it possible to make the website without using the element? Or is it a mandatory plugin?
You need Elementor Free version to create homepage, inner pages with listings can be created without Elementor
no suported wp bakery ?
WP Bakery but there is no demo import available for WP Bakery. Also If you more advanced Houzez then use Elementor
Hello, Is there schema to real estare lisitngs ? I’ve check in on schema.org and there are no any structure data.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
I don’t know my purchase code
The system does not accept the purchase code
hello is any way to hide the theme name from publicly visible ? i have used the white label but its still visible
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Hi is your theme compatible with woocommerce?
Yes
Pre Buy Questions; GREAT THEME. KUDOS
1. can this theme be customized and be used as a car listing website, you know cars will have dependable fields like selecting MAKE, then MODEL comes up, then YEAR comes up, MILEAGE and so on ?
2. can we have sellers account and also buyers account ?
3. can sellers account show verified badge to create trust for the buyers ?
4. does the listing give room for various sellers agents to register and also various buyers to register ? thanks
Hi,
1. Yes, you can use it for car listings, you can change all text from admin panel to match for cars. Regarding selecting make and model, we have 4 dependent fields you can rename and use them for make and model.
2. Yes, you can have sellers and buyers account.
3. Verified badge is not available yet but it is in our todo list for update.
4. Yes.
Regards,
thanks, i will buy .. so about num1, hope the icons can be changed easily to also match cars own without having to touch the codes.
3. ok it will be a great selling point for your theme added to all you already have.
Yes, you can change icons from admin panel.
Yes, we will add verification badge soon
Ok thanks.
A) Pls can I see a screenshot of the registration page, I want to know how it looks like. I cannot access it via your demo.
B ) Also does it mean a user can register as a (1) buyer (2) seller (3) agent (4) agency?
C) Since I want to use it for car listing, can I modify it seamlessly to make people register just as (1) car buyer (2) car individual seller (3) car dealer seller only?
These are my final questions before purchase. Pls help answer accordingly. Thanks.
Hi,
A. Here is screenshot of register form https://monosnap.com/file/ftYTtseyMx334oadBhLPOaL6Cbp6cY
B. Yes
C. Yes, you can change from admin panel under Theme Options -> Login & Register -> User Roles
I forgot 1 last question. When I finally change all the settings to suit my car listing purpose.
When you start releasing subsequent updates for your theme, hope it will not break all I have modified?
Will installing the child theme and making modifications to it as I like ( changing to car listing website) help the situation. Such that when updates are released and I update. The update will take effect without affecting my modifications or is it more complex that I just explained ?
SUMMARY:::. Like I said, when I buy the theme. I want to change the texts and icons in order to use it for CAR LISTING since the features are very very similar to what I need.
UPDATES: when I start updating the theme as you release updates, hope it will not wipe all my modifications? Or it will?
For this reason, will me using the child theme be the best option or it’s not enough to guarantee me?
Or can I just use the main theme and there won’t be issue ? Thank you.
You just need to use Child theme for changes then your changes will not lost when update to new version.
Okay for me to to use child theme for changes, it typically means that when I buy the theme and I want to install, I MUST INSTALL THE CHILD THEME instead right?
You have to install both child theme and parent theme but keep Houzez Child activated.
Is there a guide (link) for me to install both child theme and parent theme but keep Houzez Child activated? A link or something you can share? Or you will be prompt enough to answer me on this when i buy the theme? I want to buy the theme highest within 24 hours. Thanks
You will get full documentation after purchase. Also our team can install free of cost for you, you just need contact support team after purchase theme.
pls i have purchased, installed the theme and now i opened a ticket to point me to some ways to modify some settings thats included in this my PRE BUY Comment. kindly check and respond to this ticket number #115694 . thank you
pls i need fast response on ticket id 115694.. i have not been able to even get started with demo import as it is giving me issues, keeps complaining of error and my server configuration is perfect. thanks
Our team checking, they will setup demo for you.
ok thanks. i am waiting. i need this urgently pls. i have alot to work on and the demo install is what i am waiting for
Please I am still waiting. Sigh. This is over 15 hours ago. If the demo has installed successfully. I would have gone pass this stage. I need this fixed ASAP by your support. I have to start working
Our team importing demo for you. Team is off on Sunday that’s why it was delayed
Hello team; since the last update, the design is broken on several pages. Can you please advise urgently? Thank you.
Note: all my plugins are up to date including paying version of WP Bakery.
You just need to clear site cache and your browser cache too. Our all demos are running on latest version.
If still not work then send site link
Dear Team, I cleared all caches (from Chrome and Safari) and from the site admin and same problem. The site is https://www.finestresidences.com Another problem, I found an image included in Houzez template which is not secured. How can I remove it please? It is Here: The page at https://www.finestresidences.com/ was allowed to display insecure content from http://via.placeholder.com/592x444&text=FINEST+RESIDENCES.
Hi,
Your site still loading CSS and JS files from old version that’s mean these coming from cache. Send us site admin login at https://favethemes.zendesk.com/hc/en-us/requests/new so our team remove cache for you.
Regarding insecure content, this image is just third party placeholder, you can add your own placeholder in Theme Options -> Listings Options -> Placeholder which will replace this.
Thank you team, you are the best, as usual ! 
Hello , Can I add roles that are not available? Seller, Buyer, Agent, Owner, etc.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
elementor pro not compatible with latest version
It is compatible and working. Also you don’t need Elementor Pro for Houzez, Elementor Free is more then enough
Peace be upon you. I need help. If someone contacted me through the contact form, where can I find the information they sent me? Thank you.
You can find in front-end CRM and agent mailbox
