356 comments found.
Can I build my site with Gutenberg instead os Elementor?
Hello RisingCity1, We support Gutenberg.
The idea is not to use Elementor at all. Can I recreat all the sections in Gutenberg? Will all the Theme’s elements and functionalities be available in Gutenberg? You have documentation on Elementor, but do you have any articles on how Gutenberg would work on Phox?
Hello RisingCity1, Our custom widgets are available in Elementor only, you will not be able to use them in Gutenberg.
Hi, do you have member area live demo?
Yes, kindly check https://phox.wdes.org/whmcs
hey guys i have an urgent issue can you please look at: Ticket #394043
Hello khan00007, We replied to your ticket.
As always very quick, Thank you!
I have recently update the theme and now getting the error “wdes-admin.php on line 16” and website has been crash www.waamhost.com please tell me what to do
Hello waamtech, please open a ticket https://whmcsdes.com/ca/submitticket.php
I already open please check Ticket Created #155270
can you give me fast solution please because my website is down
Once again I opened Ticket #280226 because I don’t know who deleted my previous open ticket #155270 from the support center
Hello Waamtech,
We couldn’t find a ticket associated with the provided ID, and we can confirm that no ticket has been deleted. Could you please provide us with either your email address or the ticket title so we can assist you further?
Please note that we aim to respond to all tickets within 2 business days. Submitting multiple tickets may result in delays in our response time.
Thank you for your understanding.
okay forget about the previous ID. Could you kindly review the new ticket ID and resolve the issue as soon as possible? I manage a hosting website, and if this issue isn’t fixed, clients won’t be able to access the client area. This is why I am requesting an urgent resolution.
Ticket #049478 please get to this ASAP
Hello SamRudd, we have replied to your ticket.
i replied again sorry. i hit another snag
i replied again
Hi Can you please look at Ticket #554651
??
Ticket # 554651 is still in pending
Hello khan00007, we have replied to your ticket.
Hi, I forgot my email on which i signup for https://whmcsdes.com/ca/index.php?rp=/login can you please help me retrieve my account? i want to submit a ticket
No worries! You can reset your password here: https://whmcsdes.com/ca/index.php?rp=/password/reset
Please re read again, I don’t remember which email i used
Please let me know if I can send you my purchase code can you tell me which email have i used for registration?
Please open a ticket as a guest with your purchase key.
what’s the link for that?
please look into ticket #156231 I have a client waiting for me and the issue is not resolving.
We have responded to the ticket.
URGENTE SOLUCION TICKET Ticket #366749
We have responded to your ticket and apologize for the delay.
When I clicked the drop-down on the product under “Your Active Products/Services” on WHMCS Client Area, the options got cut out partially. How do I go about fixing this? Here is the screenshot of the cut out drop-down issue: https://jmp.sh/X18tNNXk
Also, I see that the newest version supposed to fix the issue, so i did the update via Envato Market in WordPress. Click update, and now I am getting “HTTP ERROR 500”. Please help!
Please open a ticket with the problem so we can assist you https://whmcsdes.com/ca/submitticket.php
Parse error: syntax error, unexpected ’:’, expecting ‘)’ in wdes-admin.php on line 16
Fatal error: Exception thrown without a stack frame in Unknown on line 0
^^Debug shows this message. How do I fix this?
Please open a ticket with the problem so we can assist you https://whmcsdes.com/ca/submitticket.php
Is there a shortcode i can use? I got WHMCS theme, but wanted to use shortcode on my WordPress website.
Please disregard this one.
Tell me this WordPress theme come with WHMCS theme too? Means If I purchase theme for WordPress WHMCS theme will come also.
Hello mediangraphics, yes you will get WordPress Theme + WHMCS Theme
Hello, I have few questions about the theme:
1. Do I need WHMCS account so i can use fully the theme features? 2. Does the theme only works with GoDaddy? 2.2 What means store compatibility with GoDaddy? 3. How does the domain search bar work? Using GoDaddy or WHMCS? 4. Do I need account in GoDaddy, which i have to integrate in the theme? 5. Does the user have profile panel without WHMCS? 6. Will WooCommerce still work without WHMCS/GoDaddy? Will I be able still to make hosting plans layouts like yours in the demo with woocommerce payment methods? 7. What I have to have/need mandatory so the theme will work on 100%?
The idea is that I do not want to use WHMCS or GoDaddy for my project. Can you please leave an e-mail address where I can find you if I have more questions, thank you!
Hello tdnd, Thank you for your interest in the Phox theme. I’m happy to answer your questions:
1-WHMCS Account: A WHMCS account is not required to use the Phox theme. The theme offers a standalone WordPress-based solution for hosting websites.
2- Theme Compatibility: The Phox theme is designed to be compatible with various hosting providers, including GoDaddy. However, it’s not exclusively tied to GoDaddy.
2.2 Store Compatibility: Store compatibility with GoDaddy refers to the theme’s ability to integrate seamlessly with GoDaddy’s e-commerce platform we take about the style.
3-Domain Search Bar: The domain search bar functionality within the theme is independent of WHMCS or GoDaddy. It typically relies on an external domain registrar API.
4-GoDaddy Account: A GoDaddy account is not mandatory for using the Phox theme. However, if you plan to use GoDaddy’s domain search or other services, you’ll need a GoDaddy account.
5-User Profile Panel: No, the theme provides only a theme admin panel to manage it not users.
6-WooCommerce and Hosting Plans: No, you need another platform to manage the all this process we are only the interface to use a company or store
7-Mandatory Requirements: To ensure optimal performance and functionality, you’ll need a WordPress-compatible hosting environment, the Phox theme, and any necessary plugins or extensions specified in the theme documentation (https://phox.whmcsdes.com/docs/requirements-for-phox/).
If you have further questions or require more specific assistance, please don’t hesitate to open the ticket on the system https://whmcsdes.com/ca/submitticket.php
Thank you very much for the fast answer! About answer for 6., sorry i couldnt understand fully, I have working Woocommerce with added payment methods, cant i add the plans and when click on “Choose plan” or “Buy now” to go to woocommerce order page or I have to use other kind of platform for this? Can you please explain? Thank you for the link, I will use it for more questions.
Hello tdnd,
I understand your desire to use WooCommerce for hosting plan purchases. While WooCommerce is not equipped to handle the complexities of hosting plan sales effectively. Features such as provisioning servers, managing resource allocation, handling recurring billing, and providing customer support portals are typically better managed by dedicated hosting billing platforms like WHMCS.
I hope this clarifies the situation. Please let me know if you have any further questions.
pls ignore.
Hello steve_xyz, we don’t have any tickets without a reply. please make sure that you open the ticket on the system https://whmcsdes.com/ca/submitticket.php
I sent the details thru..Got your mail & replied..
Hello. I’m planning to sell reseller hosting through whmcs. Is it possible to connect your theme to WHMCS without the “WHMCS Bridge”-plugin? It seems that the bridge pluging doesnt work anymore and its not supported. If the connection is possible without the bridge, could you link me to a documentation that shows how to do that? Thanks!
Hello lare98, we have prepared integrations with WHMCS through Pricing plans, and domains, ... No WHMCS Bridge is needed.
Please does the theme make all purchases done to be completed on WHMCS client account or just domain search and purchase alone. I mean if I display my product, can it redirect to client account on WHMCS to complete the order
Hello OLUWASEUN, yes you can integrate domain widget with the WHMCS Purchase page. we have a prepared integration.
Hello, I hope you are well. I have a problem. I updated the WordPress template, but after updating I cannot access the WordPress control panel. Is there a solution to restore the old version? https://tinyurl.com/ymmaa8zv
Hello medaitone, kindly open a ticket https://whmcsdes.com/ca/submitticket.php
Thank you
I can’t activate theme… https://prnt.sc/TLZVebXs89M-
Hello smilan871, kindly open a ticket https://whmcsdes.com/ca/submitticket.php
I purchased this template, and when I upload it to WordPress, it does not upload. I created two tickets and was not contacted
Hello wardmohamed368, we replied to your ticket.
Hi I changed l logo in phox but it stays small when saved. I see in inspector tool there is 2 times an elementor css 37px but no clue where this is coming from. I try adding size changing in phox options but they dont work after saving and leaving it empty also does nothing. hello no encontre la solucion en los comentarios, ya les envie ticket de soporte
Hello andresvn, we replied to your ticket.
Pre purchase question: does your Wordpress-WHMCS integration rely on WHMCS Bridge plugin, or do you use your own solution. e.g. If i choose to not use WHMCS Bridge (because it is no longer supported) will your Wordpress-WHMCS integration still work?
Hi, We support WHMCS Bridge. but you need to make sure from the plugin compatibility with your website. and we have our own solution by producing our custom Elementor Widgets that are integrated with WHMCS.
