12707 comments found.
Hello there, am experiencing 503 Service Unavailable The server is temporarily busy, try again later! What might be the issue please
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Is there still no simple way to change the Title of the “Frequently Bought Together” Section? This seems like an overight, surely it should be possible to name this “Bundle”, Buy one Get one Free etc etc, depending on needs
Hello,
You can edit or translate all the texts using Loco Translate plugin as described in our documentation https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/
Kind Regards
Is the license for the “WP Bakery” page builder included in the theme? Because I can’t update it since.
I want to point out that I have the latest version of your theme.
Hello,
You can always update the plugin to the latest version available via Dashboard -> WoodMart -> Plugins.
Kind Regards
Oh yes i find it, thanks you !
You are always welcome.
My host tells me that I have critical security vulnerabilities because of your theme and that I need to update “Woodmart Core” to version “1.0.37”.
But I don’t see any option to do it?
Hello,
You need to update the theme and WoodMart core plugin to the latest version.
Kind Regards
Is there any limitations with bank portals (IDEAL , PAYPAL)?
Hello,
There are no limitations with bank portals such as iDEAL and PayPal. They are fully supported.
Kind Regards
Hi guys from Xtemos, How can i replace my prebuild website for another one? i would like to install this one: https://woodmart.xtemos.com/mega-electronics/product/acer-predator-helios-300/ I can not find any prebuild settings in de woodmart settings where i can choose.
Ah, So sorry found it, Was whitelabel setting. So problem solved.
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi, is there any way to hide theme for public.There are many sites to lookup and search for Wordpress sites to show what themes and plugin it uses. I did allready white label settings. Thanks!
Unfortunately, it is not possible to hide it entirely from such tools.
Hi guys, PRE-RENEW questions. There is a correct and simple way to pass an online site from WPBakery version to Elementor version of same layout? Tnx a lot.
Hello,
Unfortunately, there’s no automatic way to switch from WPBakery to Elementor as they have different structures. The process would need to be done manually, where you’d recreate the same layout using Elementor after deactivating WPBakery on your site.
Kind Regards
Hello
How do we load demos?
Thanks
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
You can import all the prebuilt websites via Dashboard -> WoodMart -> Prebuilt websites.
Kind Regards
hi i would like to suggest some features 1. back button on pages below header like available in apps 2. share button on product page is hard to see please make it place at top like most of the ecommerce apps 3. filter and sort option make them sticky please consider this as it will make the theme up to date with competition. thank you
Hello,
Thank you for choosing our WoodMart theme. We will consider this as a feature request for our future updates.
Kind Regards
Good morning, I wanted to know why Yoast SEO does not detect the YouTube video with its video plugin. I would have to make some changes to the template so that it can be detected. I look forward to hearing from you, thank you.
I hope this can be fixed with one of your updates, thanks!
I already did a little research, I would like to know if the gallery video is within a custom field, and what is the name of that custom field to manually add it to the Yoast Seo Video plugin
finally hahaha, for those who want to add that yoast plugin you have to add a custom field and add everything manually, it doesn’t accept shorts.
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
No order success screen, showing some errors kindly check. Check both screenshots wp:woocommerce/checkout-express-payment-block /wp:woocommerce/checkout-express-payment-block wp:woocommerce/checkout-contact-information-block /wp:woocommerce/checkout-contact-information-block wp:woocommerce/checkout-shipping-method-block /wp:woocommerce/checkout-shipping-method-block wp:woocommerce/checkout-pickup-options-block /wp:woocommerce/checkout-pickup-options-block wp:woocommerce/checkout-shipping-address-block /wp:woocommerce/checkout-shipping-address-block wp:woocommerce/checkout-billing-address-block /wp:woocommerce/checkout-billing-address-block wp:woocommerce/checkout-shipping-methods-block /wp:woocommerce/checkout-shipping-methods-block wp:woocommerce/checkout-payment-block /wp:woocommerce/checkout-payment-block wp:woocommerce/checkout-additional-information-block /wp:woocommerce/checkout-additional-information-block wp:woocommerce/checkout-order-note-block /wp:woocommerce/checkout-order-note-block wp:woocommerce/checkout-terms-block /wp:woocommerce/checkout-terms-block wp:woocommerce/checkout-actions-block /wp:woocommerce/checkout-actions-block wp:woocommerce/checkout-order-summary-block wp:woocommerce/checkout-order-summary-cart-items-block /wp:woocommerce/checkout-order-summary-cart-items-block wp:woocommerce/checkout-order-summary-coupon-form-block /wp:woocommerce/checkout-order-summary-coupon-form-block wp:woocommerce/checkout-order-summary-subtotal-block /wp:woocommerce/checkout-order-summary-subtotal-block wp:woocommerce/checkout-order-summary-fee-block /wp:woocommerce/checkout-order-summary-fee-block wp:woocommerce/checkout-order-summary-discount-block /wp:woocommerce/checkout-order-summary-discount-block wp:woocommerce/checkout-order-summary-shipping-block /wp:woocommerce/checkout-order-summary-shipping-block wp:woocommerce/checkout-order-summary-taxes-block /wp:woocommerce/checkout-order-summary-taxes-block /wp:woocommerce/checkout-order-summary-block
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
already done. please respond
Please respond
Please respond
PLEASE RESPOND
We have answered your topic on our support forum. Please continue the conversation there.
hello I am considering to buy this theme for my grocery website but before i want inquire if the Grocery Book plugin is compatible with this theme. https://codecanyon.net/item/grocerybook-online-grocery-shopping-delivery-management-system-for-wordpress/32332566?_gl=1*uj73tm*_gcl_aw*R0NMLjE3MjY0ODg1NjkuQ2owS0NRandycC0zQmhEZ0FSSXNBRVdKNlN5cDNNaFo4TEQ5OHdTSDVQYlJGZFZQcU93bEJwOG15NXZVR2hfNG1NSUlPanpDUVlpRmxQRWFBZ2g2RUFMd193Y0I.*_gcl_au*MjA3MzgwMjMxNC4xNzI2NDg4NTY4*_ga*OTQyNjA3NjIzLjE3MDI1NDUzNzA.*_ga_ZKBVC1X78F*MTcyNjY0MzI5Mi40LjEuMTcyNjY0NTk4MC41OS4wLjA.&_ga=2.162316924.1906457375.1726597569-942607623.1702545370&_gac=1.229560686.1726488567.Cj0KCQjwrp-3BhDgARIsAEWJ6Syp3MhZ8LD98wSH5PbRFdVPqOwlBp8my5vUGh_4mMIIOjzCQYiFlPEaAgh6EALw_wcB
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
We didn’t test our theme with this particular plugin. If it works well with the default theme then it shouldn’t have any compatibility issues with WoodMart.
Kind Regards
Hello I hope you’re well! My apologies, I was just leaving this comment to enquire whether you have a solution for the Klarna and Clearpay notice payment options on the product pages disappearing? I had purchased my License in 2021. Apologies I couldn’t see this topic anywhere in the forums and I am not currently in able to renew my support subscription. Happy to provide more details on the issue if necessary
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Is there html version?
Hello,
No, there is no HTML version available of the WoodMart theme. It is available for WordPress only.
Kind Regards
Hi guys Sorry my support has ended But I hope you can help me on this point My logs show that the file themes/woodmart/custom-script.js?ver=1 shows as a 404 error in parsing the page Can you help me
Hello,
It seems that the file themes/woodmart/custom-script.js?ver=1 is not related to the WoodMart theme. It was likely added through some custom code you or a developer integrated into the theme. Please check the custom scripts or code added to your site for this file.
Kind Regards
in upcoming woodmart 8.0 (Is it possible to use Elementor and Gutenberg at the same time? So we can rebuild one page after another and not all pages at the same time?)
Hello,
Yes, in the upcoming WoodMart 8.0, it will be possible to use Elementor and Gutenberg at the same time, allowing you to rebuild one page at a time rather than all pages simultaneously.
Kind Regards
Interested in the theme.. questions: can it work with these plugins. – https://woocommerce.com/products/sales-agent-for-woocommerce/, https://woocommerce.com/products/b2b-for-woocommerce/, etc? thanks, Jason
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
Yes, those plugins should work with the WoodMart theme. However, if you encounter any issues, feel free to contact us for support.
Kind Regards
Quick question, what are the best image sizes to use with the theme, so as to not get cropped ?
Hello,
The optimal image size depends on the website’s width, layout, number of columns per row, and overall design settings. There isn’t a one-size-fits-all recommendation, as each website is unique in how images are displayed.
Kind Regards
Im using the furniture 2 theme, as it is i’ve not made any changes to the layout.
This demo contains a lot of different images and places where they should have different sizes. There is no one ideal image size for all the images on your website.
Ok, what sizes did you use, when creating the demo, I just need the sizes for the products and categories.
We used 700×800 for products and 500×500 for categories.
Thank you.
I sent you msg on themforest kindly check. I cant access your support @ xtemos due to no password reset link being sent to my email.
Hello,
We have answered your email and manually generated a new password. Please let me know if you got the message.
Kind Regards
If a product is Discontinued, set by us via a simple script we created for a stock status called discontinued, we want to create filter(s) to disable the Wish list and or Compare buttons, can you kindly let us know the filter for this? Do you have a dev guide for all your filters?
We can control the standard(s) with ease, but not 100% sure what you use for the WishList and Compare.
// Hide price for discontinued products
add_filter('woocommerce_get_price_html', function($price, $product) {
return $product->get_stock_status() === 'discontinued' ? '' : $price;
}, 10, 2);
Hello,
Unfortunately, we do not have filters specifically for disabling the Wishlist and Compare buttons based on custom stock statuses like “Discontinued.” Additionally, we do not currently provide a development guide with all the filters.
You might need to achieve this by custom coding, potentially by conditionally removing the Wishlist and Compare buttons via a hook based on your stock status logic. But we don’t have instructions for this.
Kind Regards
Could you please provide the baseline hooks so that we can avoid spending excessive time searching for them? Having access to standard development documentation would significantly reduce the need for such inquiries and avoid the often unhelpful responses we’ve encountered on forums over the years. Thank you!
These hooks are related to WooCommerce and we don’t have such instructions.
