2721 comments found.
hallo!!
can you help me. I have a problem with my domain, my old codomain is no longer in use, so I want to move this theme license to a new domain. How do I do it?
Hi,
Just delete the Archi theme on the old server and all work fine.
Thank you!
Can the Coming Soon page of the Archi them be adjusted to only receive the email of someone interested? I do not want to receive full messages while the site is being constructed.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Hi,
We are trying to install the archi theme, but it seems Redux framework is causing the site to have a critical error. What could be the cause?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
I am having a small issue recently. We updated, the site works fine except for the services. Now when we click on a service it returns a 404 error. The content and page is there but it refuses to work. What could be the issue?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Redux framework plugin seems to be breaking site, when deactivate site comes up but archi theme options are gone
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
We have a blank page on our website envisageinteriors.co.uk and our hosting company say it is to do with Archi theme. I have updated the theme but it makes no difference.
Can you help?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
I have a few questions before I buy the design. Is it possible for every category in the store to have its own unique filtering? with settings and features
Hi,
You can use this plugin for your website: https://wordpress.org/plugins/woo-product-filter/
Thank you!
Are there any plans to add this home page to your WP version:
https://madebydesignesia.com/themes/archi/23_index-interior-design.htmlThank you!
Hi,
We have this home page in the Archi WP version, but it’s Archi Elementor version, please submit a ticket to get new Archi Elementor version: https://oceanthemes.ticksy.com/
Thank you!
Having a theme issue. Using the services widget, when in mobile view the list of services has very random spacing. Some have huge spaces between them some have none.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
In the team section on the One Page version. Can you make one the the url links open to their default email client with that team members email? I know how to change the icon, but cant get the url to do this. The code I insert is: Send email, but it just opens a new window back to homepage because obviously the email address has the domain name in it?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
how ican change main color? i’m try to change from Theme Main Color* but nothing happen in website and still yellow the main color
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Dear Archi, I am currently building a website for a client, so we installed your there on a url that we use to build our websites. Later upon delivery we import it to the client’s url and hosting. Can you please tell me how I can “deregister” the envato code on our own testing and building domain and “re-register” it on the clients url/domain. And if your theme supports this?
If not I have to buy two copies to build and test, and later add it to the clients domain which seems to be a bit extreme for me.
Thanks in advance,
Kind regards,
Dave
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am trying to upload elementor templates but I am getting errors “Request timeout Errors”
Hi,
Sorry, We’ll check and provide a solution for you as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is there ANY chance to NOT load external sources, when they are not needed?
Actually i got the theme from Elements, so i am a valid user even if it is not shown…
As i can see, youtube is ALWAYS embedded, which is not a good idea, especially when using this theme in Europe. Strict GDPR laws force you to be more conservative with external content.
Therefore i am really missing the opportunity to de-select it in the backend than cutting it out from total1.js 
Thanks
Hi,
Sorry, We’ll check and provide a solution for you as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Not possible. Tickets can only be opened when having a purchase code, because the verify by envato is not working.
As a customer of “Envato Elements” you do not get a license code.
And to be honest: i would NOT buy this with the current technical implementation.
Still no svg support in the logo section? After 7 years? Really?
Hi,
Sorry, We’ll check and provide a solution for you as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Well, i think it is easier to not buy the theme. We are now in 2024, SVG is the de-facto standard for logos, because it can scale and looks the same on all devices. And all i can find in your faq is: not supported as logo, but added as mime type for uploading and using in content.
Sorry, this is a bit… strange.
Hi,
Sorry, the Theme is supporting SVG images. We will update the logos in SVG format for the preview demo page as soon as possible.
You can see an example where our theme uses SVG format logos: https://themeforest.net/item/theratio-architecture-interior-design-elementor/27004841
Thank you!
I don’t say that you can’t do it, but as i have seen, the demo of this theme is full of png as logos. 
THX
Hi,
We’re sorry, we will change the logos in png format to logos in SVG format as soon as possible.
Thank you so much!
What PHP version is now compatible with Archi without problems? 8.2 is ok?
Hi,
Yes, The Archi theme is compatible with PHP 8.2 or higher: https://prnt.sc/8yH4XatIIzrl
Thank you!
i just installed the latest zip. Now my screen is full black. I installed demo content Side Header Light. i can not check how it looks website: qinteriors.be
Hi,
Please send a ticket on our support system for check and quick support from our developer: https://oceanthemes.ticksy.com/
Thank you!
I was able to figure it out; the issue was having both wordpress importer and archi importer enabled; I disabled wordpress importer and was able to successfully run the import of the design the client wanted. A bit of a gotcha there but I got it.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am not able to import the industry theme; or rather when I do it does not look like the one displayed on the site. I am able to import the dark theme demo content.
https://www.marlajaneadvisors.com/I went through the documenation and followed the import steps and it still does not look like the demo theme of the site:
https://demo.archiwp.com/archi-industry/Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
First time i do request support after three years using your theme. the front page is blank white page nothing in it. i just done quick fix i replace INDEX.PHP WITH the default index.php it works but am not sure if this is the right way to do thanks. MyWeb: southcoastwardrobes.com.au Please assist and thanks for your time
Hi,
I see your website is working well.
Thank you!
Purchase codes Authors may ask you for a purchase code to verify that you’ve purchased this item.
ce6ed11e-3d7a-4f91-b872-b37e8e129101 – 2 Jun 2024 REGULAR LICENSE
Please assist in enabling Header, Navigation and Footer to show.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you