2555 comments found.
I tried to update theme from 3.6.84 to 4.4.11. I got the error message on apaches:
proxy_fcgi:error [client 123.192.234.39:51067] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined method Redux::set_args() in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/archi/framework/sample-config.php:75\nStack trace:\n#0 /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/archi/functions.php(11): require_once()\n#1 /opt/bitnami/apps/wordpress/htdocs/wp-settings.php(611): include(’/opt/bitnami/ap…’)\n#2 /opt/bitnami/apps/wordpress/htdocs/wp-config.php(100): require_once(’/opt/bitnami/ap…’)\n#3 /opt/bitnami/apps/wordpress/htdocs/wp-load.php(50): require_once(’/opt/bitnami/ap…’)\n#4 /opt/bitnami/apps/wordpress/htdocs/wp-blog-header.php(13): require_once(’/opt/bitnami/ap…’)\n#5 /opt/bitnami/apps/wordpress/htdocs/index.php(17): require(’/opt/bitnami/ap…’)\n#6 {main}\n thrown in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/archi/framework/sample-config.php on line 75\n’
I have used Envato Market Plugin and manual.
Hi,
Please contact with us via email for check: https://themeforest.net/user/oceanthemes#contact
Please update WordPress 6.4.1 and PHP 8, clear cache after update the theme.
Thank you!
Hi, I appreciate the theme very much, also that it is updated quite often. However, one question just arised in my project: how can I influence the resolution for the menu to be switched from desktop mode to mobile menu? I did not find a field to change this variable and now my menu is overlapping the header image below on some tablets. It would be perfect if there is a possibility to define when the menu should switch. Thank you very much!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, thanks a bunch! I updated my support period, but during the ticket it says that support has expired. Where do I find the new support code?
Hi,
Please wait a moment for the system to update your support extension.
Thank you!
I have installed archi through the demo and the site is broken now. please help me fix this problem asap. I have purchased three licenses from you in the past and they have worked fine. this is the first one that this has happened to. thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, It seems that the drop down menu’s in the Archi theme are strange enough NOT responsive. See https://www.sempernovum.nl My mobile phone is a Samsung S10 I also checked it on yourArchi demo site: https://demo.archiwp.com/ with the same result. My purchase code is: 50704932-5c9d-4759-ad2d-97478246e71a – 22 Sep 2018 REGULAR LICENSE How can I fix that? Thanks, Louis Verbeek (Lowy60) email: louis@sempernovum.nl
Also important to know: I use the Firefox browser latest version 119.1.1
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, my portfolio page doesn’t look like the demo theme, how do i make a portfolio page exactly like the demo theme.. please help me
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, my shop page is broken on the mobile version. Tried to fix it in several ways but it’s still broken. Can you check it and help me to fix it?
https://demo.smartartstudio.eu/magazin/Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi, myself Aulok, Working with my own SEO Agency WebBlitzers. I need the theme “Onum” from OceanTheme. But uncouncously i’ve purchased the Theme “Archi”.
Kindly help ne to solve the issue. I’ll be glad.
For your kind info, I didnt uploaded the theme to wordpress yet.
Thank you, Aulok
Hi,
Your problem has been resolved.
Thank you!
Hello I bought a template and it doesn’t work. The problem is in the redux and super cache plugins. I want a refund.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
After adding content from the backend’s editor in pages, the page not show header & footer.
Please check url – https://worldwidetranscripts.com/demo/faqs/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
HI, I delete top bar menu html code (phone,email,working hours) can you please send me only HTML cod to put in theme options. Thanks a lot, P
Hi,
Please read more this tips: https://oceanthemes.ticksy.com/article/10212/
Thank you for your using our Archi theme!
Thanks,P
I bought ThemeForest yesterday with the intent to use A R C H I – Premium Interior Design & Multipurpose Template (madebydesignesia.com) Is this theme what I bought? Did I buy the wrong one?
Also where do you find the plug in OT Home Parallax so that I can put text over top my images?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
following my previous email regarding the problems I have, I need to say that I am using wordpress version 6.3.1
does your theme has any problem wirking with this version?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I have installed your theme and installed plugins but when load the page I only get black blank page, it is very frustrating, please advise:
lockdown-run.js:17 Lockdown failed: TypeError: At intrinsics.Object.groupBy expected boolean not function at isAllowedPropertyValue (lockdown-install.js:1:53384) at isAllowedProperty (lockdown-install.js:1:53807) at visitProperties (lockdown-install.js:1:55095) at isAllowedPropertyValue (lockdown-install.js:1:53041) at isAllowedProperty (lockdown-install.js:1:53807) at visitProperties (lockdown-install.js:1:55095) at lockdown-install.js:1:55523 at repairIntrinsics (lockdown-install.js:1:144597) at lockdown-install.js:1:145462 at lockdown-run.js:4:3 (anonymous) @ lockdown-run.js:17 Show 1 more frame Show less lockdown-more.js:99 Protecting intrinsics failed: ReferenceError: harden is not defined at lockdown-more.js:69:13 at Set.forEach (<anonymous>) at protectIntrinsics (lockdown-more.js:44:22) at lockdown-more.js:97:5 (anonymous) @ lockdown-more.js:99 Show 1 more frame Show less jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1 js?key=AIzaSyDZJDaC3vVJjxIi2QHgdctp3Acq8UR2Fgk&ver=6.3.1:209 Google Maps JavaScript API has been loaded directly without a callback. This is not supported and can lead to race conditions and suboptimal performance. For supported loading patterns please see https://goo.gle/js-api-loading
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I have purchased your theme and installed it on wordpress, however for demos you have asked to upload a file content.xml which does not exist in the downloaded files. please advise.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello. I have purchased two licenses of Archi and the experience so far is amazing. This is pertaining to my latest purchase where i have set up the website, but client also needs e-commerce support. So I have enabled the woo-commerce plugin, but was wondering if your template is compatible with any multi-vendor solution that is needed for this client, or if there is a recommended plugin that is more compatible with Archi. Would enabling the woo-commerce’s own (paid) multi-vendor solution have any front end issue with Archi? An early reply would be highly appreciated. Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Thanks for your reply. I have submitted a ticket as mentioned.
Great, Thanks!
Hello my website services and all other pages except the home page is down and not working. It gives the following error – ” Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.”
They stated it was the redux framework plugin
Nothing on my website works it wasn’t this way a few days ago not sure what is going on. Please help!
After a previous update, the boxes on the homepage of our website are not aligning correctly, well at least the 3rd row. How can I fix this? https://masonelliottdesigns.com/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I just get your theme and license, but when I want to install it on WORDPRESS, this doesn’t work, I get this message: L’archive n’a pas pu être installée. Le thème n’a pas de fichier style.css.
L’installation du thème a échoué.
How can I do? Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello i cant install WPBakery Page Builder Settings
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I’ve newly purchased Archi theme. I found if I activate ‘Redux Framework’, the site will display an entire blank homepage; In addition, I was using ‘WP Super Cache’ plug-in, and it might potentially has some conflict with ‘Redu Framework’ plug-in, becuase it will display ‘There has been a critical error on this website’ if I activated both of them.
Could you please help me look into this issue? Thank you so much.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you