35 comments found.
Hello we have purchase your theme ( b92ec308-9724-4169-95b1-0f29861a99d5) we would like to use child theme. Can you provide us the child theme files?
Thank you
Please send us a support ticket. Our team will help you.
Is this template worth buying, or is it full of problems?
Hi! please send us a support ticket. Our team is here to help you. https://tarch.ticksy.com/
Hello, I just got this theme, now seeing all these issues i wonder if i should request a refund…i’m not able to import the demo since it goes on an endless loop https://prnt.sc/G1qVtgcKKZGn it never goes beyond 4% it starts over and over and over my hosting is running php 8.0
any advice?
Hi, please send us a support ticket. Our team will help you https://templatepath.ticksy.com/ Thanks.
I am considering buying this template, but it has been a while since the theme was updated. I also read a lot of people complaining about the support. Can you guys reassure me?
Hi, We have fixed all issues. Thanks.
Hi can I use the portfolio as a gallery without displaying the project page?
(photo with filter and a viewer + the load more option + possibility to see the next and previous photos in full screen)
Thanks
Hi, This option is not available. Thanks.
very terrible theme and support. You even can not customize logo and the theme ask you to upgrade to elementor pro. Also lots of element can not be customized and some terrbile design conception, Ex, if you customize menu background color and the page background color will changed as well. Very long time to get response
Hi, please send us a support ticket. Our team will help you. Thanks.
Hi I ask for refund since the support is super slow and difficulty in using theme.
Hi, does your theme have vertical menu or can it have vertical menu
Hi, vertical menu not available in this theme. Thanks.
Hi, How do you make the menu to be on top of the header background, like what’s in homepage 2, 4 & 5. Like the About Us page picture on http://preview.themeforest.net/item/intervio-architecture-wordpress-theme/full_screen_preview/29038855?_ga=2.164430012.240867114.1680967291-1404206360.1613308542.
Hi, please send us support ticket for any help. Thanks.
I can’t see the updated theme version! it looks the same v3.0.0!
Hi, we have updated services category widget issues fixed. Thanks.
Since last 2 weeks, you haven’t replied and not resolved issue. This is not good way for support. Every time you are saying, “You will get reply soon” ... How many days should I wait?
Hi, you got a reply from our support team. Thanks.
Still my setup is not resovled,
@Evanto team, kindly look into this.
Hi, you will get reply soon. Thanks.
Hi,
The issue is not yet resolved, how much take time to resolve the issue. Home page 1 and Home page 2.. Header section not yet resolved. Its completed 10 days now. I have purchased thicket now more than 4 weeks, still setup is not done properly. https://templatepath.ticksy.com/ticket/3192422 your support is very poor.Regards
Please check the support ticket. Thanks.
I did not get any replied yet. https://prnt.sc/-tBOJ9kubye3
does all demos support rtl
Yes, all demos support RTL. Thanks.
Hi, This is worst support, ITs been two day happened, you haven’t yet replied. I want my money refund. #Evento team, please check this his documentation not proper, theme setup not proper, If one week take to install properly on server, then why I have taken this theme. Either refund money or resolve my issue. I am getting frustration..
You will get reply soon. Thanks.
Why does Elementor have no Design Tab for all the blocks?
I’ve never seen an instance of Elementor where there aren’t at least three tabs and have NEVER seen a theme where there wasn’t a Design tab to style the widgets and sections.
Hi, please send us a support ticket. Our team will help you. Thanks.
Hi Support Team,
I have said in ticket that there many of pages not proper as per your demo website, also according to documentation. https://prnt.sc/3nhk5JmfC_7B https://prnt.sc/OLNfAGvNAKxO like our team details – copyrights, setting icon appear,
Please dont take two more days. humble request you, please set all pages properly as per demo website.
Hi, if you submit the ticket please send us your ticket ID. Thanks.
Please don’t take two more days to check this ticket as I replied after 30 minutes
Hello Team, please confirm how many have your support team members, usually taking one day for one reply. and when I submit the ticket, whether you have not received notification? why you are asking every one to share the Ticket ID and taking one more days.
Hi, I have purchased theme, but when installed theme, its not proper theme according to documentation. please check ticket number 3192422.
https://prnt.sc/p-Y34VV8cT3w https://prnt.sc/9dVii8dEvJJY https://prnt.sc/TtQh0bGCzybWOkay. Thanks.
Hi, please check this ticket number 3192422, as I am waiting, so I can start changes accordingly. please do the need asap.
Hi,
I am planning to purchase this theme, before that I have some queries,
Request you, please go through it revert with your valuable inputs asap.
1. Logo location and when click on menu icon (on mobile device) the logo not displaying. Is there any option available for setting logo location, on page logo difference and on Menu logo difference. attached screen shots- https://prnt.sc/si434EvvyKw0
2. About your support, as I gone through all above feedback and seems that support is not on time reply. please confirm, how much take time to reply usually. your time zone ?
3. Is there any option to stick header section (logo and menu items)
4. Can we add separate link for RTL, when click on this link, all pages will look like RTL
5. Is there option to set the Boxed Layout
6. https://prnt.sc/6MVttcsLM2Ol is there any option to hyperlink on hover these icon, so when user click on this link it will go phone, or it will open email inbox or it will go to contact page for address… like phone : +91456467888
Email: xyz@gmail.com
Address icon : https://xyz.com/contact/#map-section"> class=”fa fa-map-marker pr-2 theme-color”>Find Us<>”>
7. is there any option to add logo at footer section like https://prnt.sc/0AJXps8wlc8J
8. Can be possible to add hyperlink of portfolio or project when cursor on any image, like check this link https://preview.themeforest.net/item/interiar-interior-architectural-wordpress-theme/full_screen_preview/39474034?_ga=2.213685970.759510795.1670860631-1980312023.1651169156
https://prnt.sc/MH6VQgi6Bb5n..Because I have checked all project styles there is section including (category wise list display project (including hyperlink) on page. For example, When user go Project page, user should see the list of projects according to category wise, and if want to see one project details then he can easily go to respective project detail page.
Thanks & Regards
Added last point no. 8 :- see this link : i want to add “hyperlink” on spotted area, https://prnt.sc/-wOyyh2mItZp is it possible.
Yes, happily almost all the facilities are available and support center usually processes between two business day, our time zone is +6 GMT. Thanks..
Thanks for replied. please be specific facilities (which i mentioned above), as you replied ” almost all the facilities are available” .. So please let me know which facilities or options or functionality are not available. Thanks & Regards
Hi I am waiting your reply.
Hi, only boxed layout is not available. Thaks.
Okay thank you. I am going to purchase this theme, I hope that you will support properly and on time. Request you please support on above points once I purchased. Thanks…
Hello, I just bought the theme, and I tried to follow the instruction in the documentation to install and import the demo but it is not working.
Hi, please send us a support ticket. Our team will help you. Thanks.
I already sent ticket on https://templatepath.ticksy.com and no reply, TICKET #3142653 .. the demo is not working well and the speed is very slow for this theme! i need urgent help or refund money.
Hi, you will get reply soon. Thanks.
Why is the theme completely empty when I install it on WordPress?Pages are completely empty, practically I have not received anything from you. the site is up on the local now
Hi, please check the doc how to import demo data. Thanks.
Is there anyways to create custom post types in the theme?
Hi, please send us a support ticket. Our team will help you. Thanks.