12707 comments found.
Hi. Can you update the documentation for Facebook Login. Facebook have changed the developer portal and the old documentation is signigicantly outdated.
Hello,
Thank you for the feedback. We have updated all the screenshots in the documentation 
Kind Regards
Is it possible for the product grid to appear as it does with regular variations when the ‘Grid swatch attribute to display’ option is activated, but with linked variations?
Hello,
Could you please send us some screenshots so we can better understand what you mean?
Kind Regards
Thank you very much for the video. Unfortunately, linked variations can’t be displayed there at the moment. We will consider this a feature request for future updates.
Thank you very much. Also, you can consider label position, top-left, center-bottom. ect…
is there any option like sticky add to cart / product details while scrolling down the single product page ?
Hi,
Thank you for your message and for using our WoodMart theme.
Yes, you can see some examples of sticky product page on our demo
https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1 https://woodmart.xtemos.com/shop/cooking/vestibulum-tempus-metus/?opt=images_sticky https://woodmart.xtemos.com/mega-electronics/product/oculus-quest-2/Kind Regards
Hello,
the site made with Woodmart is down. It has this message:
Fatal error: Cannot redeclare frock_render_js() (previously declared in /home/u117537064/domains/kimov.com.mk/public_html/wp-content/themes/woodmart-child/functions.php:20) in /home/u117537064/domains/kimov.com.mk/public_html/wp-content/themes/woodmart/functions.php on line 54
How we can solve this issue?
Thanks
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Thank you. In the end it was a hosting issue. Sorry for bothering.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Dynamic discounts feature request: There should be a mix and match option across selected products for the discount to apply. I added all the products where I want it to apply, but the discount only takes it from products where there is more than 1 for that specific product. I want it to apply (mix and match) for specific products in different categories.
Hello,
Could you please provide us with some screenshots so we can better understand what you mean?
Kind Regards
I have made screenshots but can’t attach. If I set to individual product/variation and add either single product ID or product category, discount only applies for each single product and not across categories/products. I want the mix option where the customer can receive the discount if they for example add items from a couple of different categories/products. Tested this with the products in basket and it only takes a discount for the same product and not for a variation of products.
Please send us some examples or screenshots using the contact form here https://themeforest.net/user/xtemos Upload your screenshots to some cloud service like Google Drive, Dropbox or Dropmefiles.
Hi there,
Can you please share server specs that is hosting your demos? Demos are looking fast.
Hello,
Thank you for your interest. We use our own dedicated server for hosting the demos, but unfortunately, we are unable to share its specifications. However, a significant part of the speed you’re seeing is due to the optimization provided by the WP Rocket plugin, which we highly recommend.
Kind Regards
Hi,
Thanks for reply but i dont need detailed specs just RAM/CPUs is enough if you could share.
thanks
Hello,
Thank you for your response. However, sharing RAM/CPUs wouldn’t provide meaningful insight, as our server hosts multiple websites and the performance will depend on various factors like the number of visitors, database size, and pages of your specific website.
Kind Regards
Does it support Video Reviews For products ?
Hello,
WoodMart theme doesn’t have built-in support for video reviews on products. However, you can easily add this feature by using a third-party plugin like “WooCommerce Video Reviews” or similar plugins that allow customers to upload video reviews directly on product pages.
Kind Regards
Hello, I have purchased the theme few days back but when today I tried to install theme and import Hardware demo data, I was imported but immediately I am unable to browse the frontend coz it starts giving “403 Frobidn Error” and eventually it the backend also stops working.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hey, i really like your theme! For some reason our other website cart page isn’t working correctly like the woodmart electronics theme! Whenever you delete a product the cart page just changes to a blank white page… But not like the demo? How can we reset the cart page to default? Thanks
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
hi,
what if i am not satisfied with theme , will i get refund ?
Hello,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started and ensure you have a smooth experience.
You can request a refund only in cases described by Envato Refund Policy. https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Kind Regards
Is anyone else having this issue when trying to update any plugins?
“Update failed: Could not copy file. “
Hello,
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Hello, how can I change the product prices on the shop page to display the lowest price from the “dynamic discout” table?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello! Is it possible to enable a minimum order in the cart? if so, how to do it? Thanks
Hello,
There is no such option in the WoodMart theme by default. To enable a minimum order in the cart, you would need to use a plugin. There are several WooCommerce plugins available that can help with setting minimum order limits.
Kind Regards
I have a marketplace, and users are uploading photos of different sizes. The thumbnails are uneven. I used the tool in the customizer for controlling the thumbnail size in WooCommerce, but it didn’t work. I want the images to be 1:1
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Issue with displaying the “Order By” sorting form on WooCommerce product archive page Hello,
I am experiencing an issue with the display of the “Order By” sorting form on the WooCommerce product archive page while using the WoodMart theme.
Issue Details: The “Order By” sorting form (which should be displayed by the woocommerce_catalog_ordering() function) does not appear on product archive pages, despite the following:
The function is correctly called in the archive-product.php file. I have temporarily disabled the woocommerce_product_loop() condition to test whether the form is being hidden. The “Hide Sort by widget” option is set to NO in the theme settings. I have checked the following:
There are no JavaScript errors in the browser console. I have temporarily disabled all plugins (except WooCommerce) to rule out a potential conflict – the issue persists. I tested the Storefront theme (WooCommerce default theme), and the “Order By” form appears correctly. Therefore, the issue seems specific to the WoodMart theme. Actions Taken So Far: I have reviewed and modified the code in the archive-product.php file to ensure the function is being properly called. I cleared both the site and browser cache to rule out caching issues. I commented out conditions and directly tested the code using the do_action( ‘woocommerce_before_shop_loop’ ) function. Despite these efforts, the “Order By” form still does not appear on the product archive pages.
Request: I would appreciate your help in identifying and resolving this issue. Could you please advise if there are additional settings or updates required to fix the problem?
Thank you in advance for your support!
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hello,
I am reaching out regarding an issue with the WoodMart theme on my WooCommerce site. I recently activated the theme license around three months ago, so I am relatively new to the theme’s features and settings. I am encountering a persistent issue with the “Order By” sorting option on product archive pages, which I haven’t been able to resolve on my own.
Despite my support period having expired, I am hoping you could assist with this specific problem, given that I’ve only started using the theme recently and haven’t yet fully leveraged the support options available. Here are some of the troubleshooting steps I’ve already tried:
Verified the function in archive-product.php Disabled all other plugins to check for conflicts Cleared the cache on both the site and browser The issue affects my store’s navigation and user experience, so any guidance would be highly appreciated. Thank you for considering my request.
Best regards
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Hi,
Thank you for your message and for using our WoodMart theme.
This feature comes with a WoodMart theme, and we don’t have a separate plugin to use with other themes.
Kind Regards
hello, when clicking on the select option in the item that is a variable product, another option pops which will make the customer a bit confused, can that be disabled? so that when the customer clicks on the select option, a single product page will open, is that possible?
?
Hello,
Yes, you can disable this in the Theme Settings. You can set it so that clicking the select option will take customers directly to the single product page.
Kind Regards
Hello,
I’ve enabled the “Posts Navigation” option on my site, but I noticed it navigates through all posts, regardless of category.
What I’m looking for is a way to ensure the navigation only moves between posts (previous/next) within the same category.
Could you advise if there’s an option for this, or perhaps a code solution?
Thank you!
Hello,
Thank you for your question.
Yes, this is the default behavior in WordPress, where the post navigation moves through all posts regardless of the category. Unfortunately, there is no built-in option in the theme to restrict navigation to the same category.
Kind Regards
I tried to make the purchase but my card is declined please provide me an alternative way to make my purchase from India.
Hello,
Thank you for reaching out. Unfortunately, we are unable to handle payment issues directly. Please contact Envato support for assistance with your card issue or inquire about alternative payment methods available in India.
Kind Regards
Bug Report:
Description: if you close the “filter/categorie layer” in the shop / category pages via the Close button not only the layer closes but also if there is a link/element below the layer gets clicked too….that is super anoying cause as a user a just want to close the layer and nothing else.
the the videos in the link:
1. video 1: https://streamable.com/23nxtk
Close button is clicked, below is the logo which links to the homepage, so just by clicking the close button the link below is also clicked and therefore i get to the homepage what i dont want of couse
2. video 2: https://streamable.com/5ulx0a
Close button is clicked, below is the logo which links to the homepage, so just by clicking the close button the link below is also clicked and therefore i get to the homepage what i dont want of couse
3. video 3: https://streamable.com/ozdgav
close button is clicked, below is the search field, so just by clicking the close button the search field below gets activated and on mobile the keyboard appears what i dont want of couse in the demo you can see the cursor blinking in the field…
so actually by clicking the close button a second process is activated if there is a clickable element below the X Button of the layer….
please provide a patch oder custom code!
thanks a lot
Hello,
Sorry, but links don’t work for us. Could you please reupload your videos so we can check the issue?
Kind Regards
Video1: https://streamable.com/639pul Video2: https://streamable.com/saits8 Video3: https://streamable.com/rhk1ye
Kind Regards
You can fix it by applying patch # `603027 `. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
