12707 comments found.
I have extended the service, But when I updated in the dashboard, the expired date did not update, I can not get the support now
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
WPBakery Page Builder has new version 7.9, how I can update it?
Hello,
You can update the plugin to the latest version via Dashboard -> WoodMart -> Plugins.
Kind Regards
Hello I am facing issue, where I cant see the quantity number on the add to cart ( on Single product page, Sidecart and Cart Page.
I have tried turning off caching plugin, also turning off all of the other plugins except necessary ones, I have also change the font color to be black for the forms but with no success.
Can someone help me?
Thanks!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, you are still having problems with the demos. The website has been down for three days now, it does not load. Please communicate something
Hi,
Thank you for choosing the WoodMart theme for your project!
Currently, there are no problems with our demo. Could you please try to visit it using a different browser? Also, check the website through the direct link https://woodmart.xtemos.com/
Kind Regards
Dear WoodMart Support Team,
I hope this message finds you well. I am currently using the WoodMart theme for my website and would like to update the Email social link that appears on my site. However, I’ve been unable to locate where I should make this change in the theme settings or code.
Could you kindly provide me with step-by-step guidance on how to modify the Email social link? I would appreciate any instructions or tips that can help me resolve this issue quickly.
Thank you in advance for your support. I look forward to your assistance!
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Is this theme can be used for multi vendor website ? if yes, dose this shows vendor name in product page ?
Hello,
Yes, our theme is compatible with most popular multivendors plugins like Dokan. For more details you need to contact plugin’s developers for help.
Kind Regards
thanks for the reply ,
one more question , is that possible to do checkout page design same as Accessories ( Demo) to Mega Electronic ( Demo)
Yes, of course. You can use this checkout layout on any prebuilt demo.
Los demos no funcionan en el sitio web de https://woodmart.xtemos.com/ por ejemplo https://woodmart.xtemos.com/demo-motorcycle/demo/motorcycle/
Hello, thank you for informing us about the issue. There may have been a glitch, but we don’t see any problems with our demo site. Could you please let us know if you’re still experiencing issues with the page loading?
Kind Regards.
Hello,
I wanted to make sure if the video element (embedded from YouTube) in the background will autoplay? This only works in WP Bakery editor? https://woodmart.xtemos.com/video-element/Hello,
Yes, you can enable the autoplay option for the video element.
Kind Regards
Thank you, is it possible to make the sound play as well?
Hello,
Sorry, unfortunately, this is not possible.
Regards.
I have a simple question regarding the available options for wd-icon-name, such as wd-count-icon. I’ve searched through the documentation, forums, and various resources but haven’t been able to locate a comprehensive list of these options.
Subscribing to forums every 6 to 12 months hasn’t proven to be effective and wasted money, as we haven’t seen much engagement in response to our queries at all, that led to any results.
If you could provide me with a list of all the wd-icon-name options or just add it to the docs, like we see for any theme, or direct me to where I might find this information, I would greatly appreciate it.
Simple standard things are not so simple with the theme, so we have to work around it with hacks, they work mind you, but we also do not see any hooks or filters for theme related items, no dev docs to expand the theme,
// Inline script to hide the wishlist button and product count for discontinued products
add_action('wp_footer', function() {
if (is_product()) {
global $product;
if ($product->get_stock_status() === 'discontinued_prods') {
echo '<script type="text/javascript">
jQuery(document).ready(function($) {
$(".wd-wishlist-btn").hide(); // Hide the wishlist button
$(".wd-product-count").hide(); // Hide the product count
});
</script>';
}
}
});
We truly appreciate the theme; however, I’m feeling a bit frustrated by a few simple aspects. We should have documentation by now to help us manage each element effectively. Thank you for your support, and wishing you all the best!
Hello,
We have checked your account on our support forum, and we can confirm that all your topics were answered by our team, with the necessary assistance regarding the theme provided. Please note that the comments section is not our official support center, and we don’t provide technical support here. However, you’re welcome to submit bug reports and feature requests. We’ll certainly consider adding the list of wd-icon-name options to the documentation.
If you’d like further assistance, feel free to reach out via email or create a topic on our support forum.
Kind Regards
Hello, do you have any filter and icon docs, or at least some direction please, thanks.
We don’t have such docs because it was developed to be used in other places on the website. For this purpose, you would better use Font Awesome or other alternatives.
Thank you for your assistance! Do you have any documentation for the standard notice alerts, specifically the classes we can use throughout the site? A reference guide for developers, similar to what’s commonly provided in many themes, would be incredibly helpful.
While we truly appreciate the theme, we’ve found certain aspects to be restrictive at times, making it challenging to navigate the various classes, filters, and theme-specific variables. A clearer, more streamlined approach that aligns with existing standards would significantly enhance consistency and usability.
As we work through the theme, the lack of documentation has led to a lot of trial and error, which can be quite time-consuming.
Just a thought: better documentation could improve customer satisfaction and boost sales as well. The foundation is great and has seen significant improvement; however, it still lacks some critical online resources. Thank you!
Hello, thank you for your feedback! We are constantly improving our documentation and would love to hear your suggestions. If you have any specific article titles or topics you’d like us to cover, feel free to share them. Your input would be invaluable in making our resources more helpful and accessible to everyone.
Hi after applying the patch. The side bar view cart breaks, I already deactivated the unecessary plugins for the theme. Still there’s a bug after applying the latest patch. Please help. https://prnt.sc/C2BmsEIrd-7k
Hello,
It seems like you have enabled Elementor’s cart widget that replaces our theme’s widget and its style. You can disable it in Dashboard -> Elementor -> Settings -> Integrations https://gyazo.com/c740c3031eb1238ff47e5b747a0c6941
Kind Regards
is there an option to show the variables in this way: https://prnt.sc/LGR0cHmaFl15
if not possible, I would be grateful if you could share with me a 3rd party plugin to do that
Hello,
No, there is no exact layout available like that in WoodMart. Unfortunately, we don’t have a specific plugin recommendation for this feature either. You may need to explore third-party plugins for product variation display options.
Kind Regards
Hi, I cant acces my account at https://xtemos.com/my-account/. Can u send my a password reset link or help me in another way? I want to deactivate the theme on a domain. Thanks!
Hello,
Please send us your purchase code and email so we can help you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
There be a discount these days ?
Hello,
Currently, we don’t have specific details about any ongoing discounts. However, WoodMart typically offers discounts during major sale events like Black Friday, Cyber Monday, or seasonal promotions. You might want to keep an eye on ThemeForest or the WoodMart website during those times for possible discounts.
Kind Regards
does this template works or is compatible with ACF?
Hello,
Thank you for the question. Yes, our theme is compatible with ACF plugin.
Kind Regards
Hello! I have a question about how I can make the search bar in the header display products even if the name is similar. For example, the product name is ‘Air Max’, but I would like the search to also list ‘Air Max’ products if someone types ‘airmax’ as one word.
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Thanks, Do you have any ideas on how this could be solved? I tried using a function code, but the search result does not appear.
Sorry, but we don’t have a custom code for such customization.
Hi, I sometimes get this error on the website. Fatal error: Uncaught Error: Failed opening required ’/home/XXX/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/ProductCategories.php’ (include_path=’.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/XXX/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:90 Stack trace: #0 /home/XXX/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockTypesController.php(153): Automattic\Jetpack\Autoloader\jpe481b35f50815040071d81943b40b880\PHP_Autoloader::load_class(‘Automattic\\WooC…’) #1 /home/XXX/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockTypesController->register_blocks(’’) #2 /home/XXX/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /home/XXX/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/XXX/public_html/wp-settings.php(700): do_action(‘init’) #5 /home/XXX/public_html/wp-config.php(96): require_once(’/home/XXX…’) #6 /home/XXX/public_html/wp-load.php(50): require_once(’/home/XXX…’) #7 /home/XXX/public_html/wp-blog-header.php(13): require_once(’/home/XXX…’) #8 /home/XXX/public_html/index.php(17): require(’/home/XXX…’) #9 {main} thrown in /home/XXX/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 90
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, how can I change the price of the bottom row when using dynamic discount, or how can I delete this row?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Subject: Inquiry about Upcoming WoodMart Theme Update
Hello XTemos Team,
I hope you’re doing well. We’re currently working on an e-commerce project using WordPress 6.6.2 and WooCommerce 9.3.3. Since our versions are newer than the ones listed as officially supported, we wanted to inquire if you have any upcoming updates planned that will ensure full compatibility with these versions.
Our project launch is scheduled for March 2025, so we have some time and would prefer to wait for a stable update. Could you please provide any information regarding the release timeline for the next update?
Thank you for your support!
Best regards, Danish Mushtaq
Hi,
Thank you for reaching out to us. We’re here to provide you with the best support possible for your WoodMart theme.
These versions are supported so you are free to use our theme for your project.
Kind Regards
Add to cart API call not fired in the google tag manager. My support is expired. Can anyone help me about this?
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
I have this error in the SEO with the product carousel labels, could it be corrected in an update that you send, thank you.
error: We identified 116 tags without the title attribute.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thank you for your help, they are in the links to the products, my page: https://invitawhats.com/
Could you please clarify where exactly you see the mentioned warning? Please send us a screenshot.
capture: https://ibb.co/643yBDN
Yes, most of the links have text inside and don’t need to have title attributes. Note that such links exist in WordPress and WooCommerce as well. We can’t fix them in our theme.
