39369 comments found.
Hello,
I’m willing to renew my support, but have to be sure my “problem” will be solved. I hope you understand.
Problem is: I want to adjust the list view of The Event Calendar within the widget function. It displays the month with de date underneath. I would like to also show the name of de day, zo it looks like:
Okt
Tuesday 15
I’m searching for this in a lot of core files (folder of Avada and folders of event calendar), but can’t find anything or I don’t get it (that’s more likeable :))
Hello @kristonweb
I am afraid your query is not very clear as to what exactly are you trying to change here? we will surely be needing more details from your end so we can provide a better response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi Artbees! HELP! You used to have the most convenient website builder. Then it got improved and stuff disappeared 
I used to be able to customize each element in the header individually with the main and hover over colors font types and sizes. Where did it go? I’ve disabled the global settings. If the header background is set to orange and the main accent website color is set to the same orange, you can no longer see the active page in the navigation menu because they are the same color. Have spent hours running in circles between the Avada options, global settings and header settings unsuccessfully!
Hello @annafoster777
This is surely changeable, we have just changed the UI for that and you can read all about how to manage the active and hover colors of elements here => https://avada.com/documentation/how-to-have-a-menu-border-on-hover-without-movement-using-the-menu-element/#toc_Set_Hover_State_Border_Color
If however you need further assistance with this, kindly open a support ticket with us as you do have a valid support and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I have a question, do i need a license for each website i will create, or one license enable me to create several websites?
Hi,
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Can I work on a subdomain before transferring the site to the main domain?
Hi,
Of course. You can register your Avada on a staging/dev install and work there until you’re ready to migrate to the live/production site.
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
I get a message: The key code is already used on another domain. but I only have the code on one page!
Hello @wordgr
This could be due to multiple registrations; I will suggest you try and reset your purchase code once by going to my.avada.com dashboard and clicking on unlink button, if however, the issue persists we will suggest you open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Please REMOVE the History feature, or at least remove its roll over menu. It’s detrimental to the user experience working on a website and suddenly that damm menu gets in the way right before I click to collapse or expand a section… I lose my progress and the worst thing is that clicking at the top of the history DOESN’T REDO everything, it’s so random what is actually saved on the history.
I prefer working with revisions, I decide when to save, when to undo and when to redo, please do something about that damm history feature, it doesn’t work well.
Hi,
Currently we don’t have an option to disable the History feature.
To make a feature request like that, please go under “Engage” tab in your my.avada.com support account. Our devs collect feedback from there for new features.
We also request you to consider voting for existing high demand features at https://my.avada.com/feature-voting/
This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
Thank you. – Abbas
Awesome, just did that, let’s hope it gets some votes!
Thanks for voting. We are constantly adding new features based on user demand.
Thank you. – Abbas
Hi, am facing this issue “Cannot load avada-support.” even though i registered my account. what did i miss out?
Hello @chsa11
We can see that you have a valid support with us and should be able to open a support ticket with us without any issues, can you kindly let us know if you are able to sign into the support account or not?
Thanks
-Ammar
presales question: Can I moderate registrations using your custom form builder. All I am looking for is to approve or deny registrations when new users register, followed by email notifications.
Hi,
From Avada side we don’t have such a built in feature. You could try any good WP membership plugin for controlling registrations better.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Instagram element not working in (https) localhost install. All i get is “undefined” . I tried everything ,including revoking and re-enabling access to my Instagram ,but still no luck.
Hi,
This will likely be due to your installation or SSL setup. The instagram element works fine. I tested on my own install as well to confirm.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I installed the demo https://avada.website/business/ but the menu does not appear on mobile, even though I configured it correctly
Hello @civitch1
We will need to take a closer look into your installation in this case to provide a response on what exactly is missing, we suggest you to kindly open a support ticket with our team regarding this further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks
You are most welcome
I installed a fresh version of Wordpress and installed the latest Avada theme. But every time I try to save any changes in Global Options, I am getting a pop-up error saying “There was a problem with your action. Please try again or reload the page.”
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I wanted to point out that by updating Avada to version 7.11.10 and Yoast SEO to version 23.5, in some pages on the backend, the Avada editor does not work and crashes. By disabling Yoast SEO the problem does not occur. The error is as follows:
TypeError not caught: jQuery(...).awbColorPicker is not a function
modal error: rbm_tracking_firstgo
thanks
Hi,
We don’t have reports of such an issue in the recent update.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will check this for you.
Click Here To Get Avada Support
Thank you. – Abbas
it’s strange. I tried removing Yoast SEO and installing Rank Math and it has the same problem. If I try to disable Rank Math, the editor works fine. Error is always: TypeError not caught: jQuery(...).awbColorPicker is not a function
Hello digitos
We will need to take a closer look into your website in this case, kindly open a support ticket and our team should follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i have a customer who came from another agency and his website has the avada theme and the license is activated. There is a problem with the pagination in Woo archives. While it’s enabled and the category has a lot of products, the pagination is not there. I tried to disable all the plugins, update the theme, checked that pagination is enabled, also changed the pagination to load more and it does not work. How can i submit a ticket to you as i didn’t buy the license and the customer does not have it because the other agency bought it!
Can you help?
Hello @rooftopmovies
You should be able to get the purchase code from the customer and with the purchase code you can open a support account with us, once that is done you will be able to create a support ticket within our system, more about this can be read here => https://avada.com/documentation/how-to-register-for-my-avada/
Looking forward to assist you.
Thanks
-Ammar
He does not have the license. As i said the previous agency bought the theme for him and there is no communication. Can i somehow send you access to the admin or how can i find the license?
Hi,
You’d need a valid purchase code and active support to be able to send in a ticket. Your customer can ask the previous agency for the purchase code and if they need hands on assistance, they can then renew support to be able to receive hands on support from our team.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Click Here To Get Avada Support
Thank you. – Abbas
I have moved my avada powered website (with all in one migrate) to another host but there all fusion images are gone. Can you tell me how to fix that?
Hello @webbabe
This will require you to check the URL structure of the images and see if they are still being loaded from older URL, if that is the case you will need to change the URL of images towards new domain.
We will need to take a closer look into this, kindly open a support ticket and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, all user added images show, but not the theme related ones originating from css, like for example the arrow which comes from the style ‘fusion-dropdown-indicator’ and the social media icons from for example ‘fusion-social-network-icon’. Strangely enough when you open the fusion builder live, they all show. I have no cache plugins installed, tried clearing browser cache too, is there some Avada or fusion cache issue at hand,, causing this?
UPDATE: found the solution: Reset fusion caches (Avada -> Theme options -> Performance -> Reset Fusion Caches)
Hello @webabe
Glad to hear you have worked this out
Thanks
-Ammar
Since the update the backend is not working properly. When I have live builder chosen, all the modules are pushed over to the right so I cannot even work on the SEO unless I turn it to default editor. I need a fix for this ASAP, please help!
Perhaps it is an issue with Safari? It is happening since updating to macOS Sequoia
I have purchased a support extension but your system won’t allow me to submit a support ticket. It keeps saying to update support which I just did for $50.00 I need help with my issue.
Hi there
Please make sure you have added your purchase codes within your My Avada account as explained here > https://avada.com/documentation/how-to-manage-your-avada-licenses/#toc_Add_New_License
Log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hi I have version v7.11.10 and I don’t have the option to create a popup window – is the Off-Canvas builder missing?
Hello @easyweb4u
It appears from the last comment that you have figured this out, the off canvas needs to be enabled as mentioned above, if however you are still having issues with the off canvas setup, kindly open a support ticket and our team will get abck to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
after update, avada live builder not working
Hello @giaovn49
Avada builder works fine and well with our latest version, if you are facing any issues, our team will need to take a closer look into this as this sounds to be a setup specific issue, can you kindly create a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Avada Builder is causing a problem where clicking on New Page or Edit Page (or post) is going to a page not found error
Please it’s urgent – it is a fundamental requirement to build a website and I am unable to do so.
Hi,
I do see you have active support., As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and our support team will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
It is done. Please check.
Can I have some resolution please? I have a deadline for my website
There seems to be a major bug – any new or edit of Post, Page, FAQ, Portfolio – all go to a page not found error.
Hello @ipraveen
The issue you are seeing is due to GoDaddy hosting, I have responded to you already with how to fix this issue
Thanks
-Ammar
One of our clients recently changed the domain name and we need to bring the avada product license across. Same product and same company but different domain name. Can you please let me know how to do this?
Hi
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain/new domain name).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
