8688 comments found.
Hi, are you going to release an update theme compatible with WooCommerce 9.3.3, because I have this warning: Your theme (MasterStudy) contains outdated copies of some WooCommerce template files. Thanks
Hello
Thank you for the question
Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release the new version, the plugin templates become outdated in the theme even the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week. The new version of the theme will contain the updated templates of WooCommerce.
Best regards
I don’t understand why it’s not possible for instructors to manage and edit their own courses after publishing them.
I sent a ticket since and no one is responding. And i’m getting an error when i’m trying to upload a course of more than 1Go. I changed the parameters to my PHP INI to 5120Mo to have more spaces.
And also, i’m getting an error when i’m trying to apply for a plan. The function works well but it send an erro page instead of the confirmation page.
I already sent a ticket but you do not respond since…
Hi,
Thank you for reaching out and sharing your concerns.
I’m truly sorry to hear about the difficulties you’re experiencing with managing your courses, the upload error, and the issues with the plan application. We understand how frustrating this can be, especially when you’re eager to get things sorted.
We’ve been experiencing a higher volume of support tickets lately, which may be causing delays in our responses. To assist you better, could you please provide your ticket number? We will prioritize your request and do our best to help you resolve these issues as quickly as possible.
Thank you for your patience, and we appreciate your understanding.
Best regards
Thanks for your response. Here is my ticket number : #Z78672
Kindly respond quickly to my request because i’ve to start working on my project. I found that your product was very interesting but having those kind of issues just after is very frustrating.
Thank you for providing your ticket number. I understand how important this is for your project, and I appreciate your patience. Rest assured, our experienced agent is actively working on your request to ensure you receive the most efficient support as quickly as possible.
To proceed further, could you please provide the necessary access details and permissions? This will allow our agent to check your settings and help resolve any issues related to membership pages and instructor courses promptly.
We’re here to assist you!
Thank you ! I’ve already provided the access via the ticket i submitted. Take care !
Hello! How to make multi currency in your theme? Very necessary option. I read the comments, people asked 1-2 years ago to do it. You must have done it already? If not, can you recommend a plugin? Or plugin will not help?
Hello!
Thank you for your inquiry.
Currently, we haven’t implemented a multi-currency feature in our theme, but we do have a feature request from MasterStudy users.
We encourage you to navigate to our board and vote for the idea here >> https://stylemixthemes.cnflx.io/boards/masterstudy-lms/16206
Your input is valuable to us!
Is there any way to add videos from dropbox the the courses?
Yes, you can add videos from Dropbox to your courses, but it typically involves a few steps:
1. In Dropbox, click on the video, then click “Share” and “Copy link.”
2. Change ?dl=0 to ?raw=1 at the end of the link.
3. In MasterStudy LMS, go to your course, use the video embedding option or a text block, and paste the modified link.
4. Save and preview to ensure it plays correctly.
Let me know if you need more help!
I’m encountering an issue for the second time. While editing content, I was logged out of the system unexpectedly, and now I’m unable to log back in. The same thing happened before, and I had to completely reinstall WordPress and start over.
I’m not sure if I’ve done something wrong, as this is my first time using the product. Could you please assist or advise me on what might be causing this?
Additionally, I’d like to know how I can add Udemy affiliate courses while we’re still developing our own.
Although I’m aware that my support period has ended (as I purchased the product a while ago), I only downloaded it this week and began working on the project. I also purchased the mobile app version, if that’s relevant.
Any help you can provide would be greatly appreciated.
Hello
Thank you for reaching out, and I’m sorry to hear about the issues you’re experiencing. To help resolve the login problem, please ensure that you have the latest versions of the theme and bundled plugins. After updating, kindly resave your permalinks under Settings > Permalinks, selecting the “Post name” structure. This should help with any issues.
I also want to inform you that the MasterStudy app doesn’t include support services with the item purchase, as per our support rules. You can find the documentation for the app here. If you have specific questions about the app, please post them in the comments section of the app item here.
Hi Guys,
I’m facing a minor course pricing issue for the Udemy courses. The course shows an actual price (which has a strikethrough) and a discounted price, but when one comes to the course page the pricing is switched, with the discount price as showing as cancelled (strikethrough), and full price as applicable. whereas it should be full price that should stand cancelled and discount price as applicable.
Screenshot: https://drive.google.com/file/d/1GqNGXN_W40b_IJlfKuOBSoiUKenzH-3L/view?usp=sharingI’m sure its an easy fix, but I seem to have gotten a bit lost. 
Hello
Thank you for reporting this issue! We’ve identified the bug, and it will be fixed as soon as possible. We appreciate your patience. In the meantime, I suggest using CSS to adjust the text decoration of the prices. Here’s a sample you can use; feel free to modify it to fit your pages and classes:
body .masterstudy-button-affiliate__price_sale{
text-decoration: line-through;
color: rgba(255, 255, 255, .7);
}
body .masterstudy-button-affiliate__price.has_sale .masterstudy-button-affiliate__price_regular{
text-decoration: unset;
color: #fff;
}
If you have any further questions or need additional assistance, please let me know!
Best wishes
Thanks guys! I’ll wait for the update. Cheers!
Hello StylemixThemes Support Team,
I hope this message finds you well.
During a recent security audit of the Masterstudy Pro Theme, I discovered some vulnerabilities related to hardcoded HTTP links, despite our use of a reputable hosting provider with HTTPS SSL certificates and the WP Force Pro SSL paid plugin. When enabling the “Always use secure connections” option in Google Chrome, it flagged several instances of mixed content, indicating that HTTP resources could expose user data to potential attacks.
Time-Consuming Process: Resolving these issues manually has been time-intensive, and we’re concerned about having to repeat this process after each update.
While we’ve managed to fix many mixed content issues through the plugin and manual intervention, there are still some concerns:
Here are the specific issues identified:
Mixed Content Warnings: The presence of hardcoded HTTP URLs is causing security warnings in browsers, suggesting that sensitive information, including passwords, may be at risk.
Files with Hardcoded HTTP:
JavaScript Files: owl.carousel.js: Contains URLs like http’://tutorialzine.com/2011/12/countdown-jquery/
PHP Files: tgm-plugin-activation.php: External URL references like
http’://www.themepunch.com/revolution header.php: <link rel=”profile” href=”http’://gmpg.org/xfn/11”>
SVG Files: References to http’://www.w3.org/2000/svg Custom Files: Various instances in custom.php and other theme/plugin file
in Masterstudy Pro LMS Plugin
jspdf.umd.js 2015-2018 yWorks GmbH, http’://www.yworks.com
pdf.worker.min.js (“http’://www.xfa.org/schema/xci/”)},connectionSet:{id:1,check:e=>e.startsWith(“http’://www.xfa.org/schema/xfa
These are just example many place I have found HTTP is used in the code.
Given these findings, we kindly request that you update all instances of HTTP to HTTPS throughout the Masterstudy Theme and Masterstudy Pro Plugin. This would ensure consistent security across the codebase, prevent mixed content warnings, and save users considerable time in maintaining secure sites.
Please verify these issues from your end and implement the necessary changes to enhance the security of the theme.
This issue is not specific to my case, so please do not ask me to open a ticket. You can verify this information in your theme code.
Look forward to your urgent attention to this matter.
Thanks
Thank you for bringing these security concerns to our attention. I have reported the issues to our development team, and they will address the hardcoded HTTP links as soon as possible. We appreciate your diligence in identifying these vulnerabilities and your patience as we work on a fix.
If you have any further questions or need assistance, please feel free to reach out.
Thank you!
Thanks, StylemixThemes___Support Team, for your quick response. Looking forward to a new update with these fixes.
Why was the ability to add students in bulk from the front end removed? This seems like such a pointless “addition”? Could we please have that back?
Hi there,
Thank you for reaching out! The ability to add students in bulk from the front end is still available. Could you please let me know what specific issue you’re experiencing?
Just to double-check, please ensure that your theme and bundled plugins are up to date. You can enable or disable this feature in Profiles > General under “Allow instructors to add students to their own course.” >> https://prnt.sc/oENck3zWetTD
I’ve attached screenshots >> https://prnt.sc/aXSjogkuFOiO to show how it looks on the front end as well. If you’re still having trouble, I’m here to help!
Best regards
Yep, that’s all ticked, and yes, that’s how we add students. Once clicking that button we’re met with the option of clicking the “Add Student” button, or importing a CSV.
https://prnt.sc/4v35flIy1TEdClicking “Add Student” allows us to a single student. One student. A single email. In the past we could just add the string – email, email, email, email.
This is much, much less work then creating, exporting, then importing a CSV.
Thank you for the clarification! I appreciate your feedback. The change to adding a single student at a time was made based on requests from many of our clients. However, I highly recommend using the import option as it can be very useful when you have a list of students to add to several courses at once. If you have any other questions or need further assistance, feel free to reach out!
But we could already do that? All that happened was that a feature was removed, nothing was actually added? We could already add just one student at a time?
In the future updates could we please get this ability back?
I would like to purchase a new license to create a page for work inductions. But It would be serving many company’s with different courses each. I would like not to show courses on the landing or search. Only logged users could see courses that they were enrolled on.
Is this possible?
Hello!
Yes, it is possible to set up your site as described. You can remove the courses section from the landing page and customize the “All Courses” page or recreate it using Elementor or WPBakery.
After purchasing the license, you’ll have access to premium support. Please feel free to create a support ticket at https://support.stylemixthemes.com/tickets/new and provide more details about your setup. We can then give you specific instructions tailored to your needs, including potentially setting up membership packages for each company.
For additional help, you might find this video tutorial useful: https://www.youtube.com/watch?v=uW6lxogHvgk&t=19s
Feel free to reach out if you have any more questions!
I am having this strange error on a course. That whenever someone plays a video, it reloads the page and keeps on the loop. The videos are hosted on Vimeo and other courses play normally on the same Hosting.
I have updated the plugins but this allways happen on this particular course. The only difference I see on this one is that it is a course for members only. What could it be that is creating this problem?
Hello, thank you for your question!
Please check the versions of your plugins and theme once more to ensure they’re up to date. Here are the latest versions for your reference.
Changelog
MasterStudy Theme - 4.8.70 (September 3, 2024)
Update: MasterStudy LMS Free Plugin is updated to v3.4.0.
Update: MasterStudy LMS Pro Plugin is updated to v4.5.0.
Update: WPBakery Page Builder is updated to v7.8.It would also be helpful to deactivate third-party plugins temporarily to check for any conflicts. Additionally, try recreating the course or removing and then re-adding the specific video lesson.
If the issue persists, please navigate to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes.
We will troubleshoot the case on your site directly.
It seems like this might be specific to your website, so providing information such as which lesson is affected, the device being used when the issue occurs, and any steps leading up to it will help us investigate further.
Looking forward to resolving this for you!
Hi, just a question. Is it possible to create a courses catalog without lessons or the possibility tu buy a course… something like https://pimecformacio.org/ Thank you very much
Hi there!
Yes, it’s definitely possible to create a course catalog without adding lessons or enabling course purchases, similar to the example you provided.
You can simply create the courses, include the necessary details, and leave out the lessons. In the price section, just set the price for each course, and everything related to payments will function correctly. If you need any help with this setup, feel free to ask!
This site is broken nothing works loader just loads does load the site, plugins are in conflict with eachotherahd to reload the site 8 times still not working upgraded PHP memory speed and space and bandwidth nothing works. I would like a refund please so I can get a theme that works.
had to reinstall the theme 10 times still not working why are you selling a broken theme?
better off using woocomerce.
Thank you for your request.
We recommend performing a demo import in a fresh WordPress environment. If you’ve tried this several times, please reset your website first.
To help us investigate further, please create a support ticket >> https://support.stylemixthemes.com/tickets/new/, and we’ll take a closer look at your site.
In your ticket, feel free to include any additional details or screenshots that might be helpful.
Need Help Getting Premium Support?
This video tutorial might be a useful resource: https://www.youtube.com/watch?v=uW6lxogHvgk&t=19s
Thank you!
Hi I’m facing an issue while I’m trying to install this theme, I can’t close the main popup to then activate the copy. I sent a request (request ID 59026))
Hello there,
Thanks for reaching out!
For us to best assist you and keep track of your request, we recommend creating a ticket on our support portal: https://support.stylemixthemes.com/tickets/new.
In your ticket, feel free to include any additional details or screenshots that might be helpful.
Need Help Getting Premium Support?
This video tutorial might be a useful resource: https://www.youtube.com/watch?v=uW6lxogHvgk&t=19s
We’re here to help! Please don’t hesitate to ask if you have any further questions.
Best regards
I did it, I sent you a video showing that issue, also I wrote the ticket id (ID 59026) but I have no answer about that. I’m waiting since 2 days!
Hello
Thank you for the message.
You can create a support ticket directly here: https://support.stylemixthemes.com/tickets/new It looks like we didn’t receive your request because it may have been sent to the wrong department.
Please log in to your Envato account, select the Motors theme from your items, and click on the “Extend Support” option. This will ensure that your request reaches the right place.
It says “This purchase code has already been used.”. How can I reset that? I used this theme once for a domain but we never used again, so how can I a new domain there?
Hello!
You can easily deactivate your theme license from the theme dashboard by clicking the deactivate button. Once that’s done, you can use the license on your new domain.
Here are some helpful links for you:
If you have any questions, feel free to ask!
I don’t know if you are kidding me or maybe this is an automatic response or I don’t know what’s happening here…
1- I used this license, and Activated this licence in an old domain. We are not using that domain anymore, so, we cannot access to that dashboard to deactivate 2- I need to activate this licence in another DOmain, but cause Item 1, I cannot do it 3- I downloaded all files, uploaded to a WP, but I’m facing issues with the main pop-up (cannot close). So I was trying to get some help, but to send a Ticket I need the Activated License, so cause Items 1 and 2, I cannot get some help. 4- I’m begging for a response since a week by email (id 59026), by comments here, and also by chatbox trough your website
I sent by email (id 59026) every detail, video showing the issue, asking for a License Key Reset, but I’m still here writing and writing and writing begging for help!
So tell if you gonna help me, or should I have to request for a refund?
And please stop sending links for tutorials, support, etc. I cannot do noting cause Items 1 and 2!
I forgot to write, my email in Support System is josegpsaro@gmail.com
So, I guess with this information you can help me if you want
Hello,
Thank you for providing your email; that helps clarify things. We reset your license, but please remember to reset it next time to avoid needing to purchase a new one.
If you need any further assistance, feel free to reach out!
Best regards
Nothing is solved! I sent you by email an screenshoot showing that, still the same issue! Check the Request ID 59026
I sent 2 days ago and still nothing, no answer, nothing! Now since more than a week I’m beging every day for help!
What’s wrong with you guys???
Hello
We’ve reviewed your case again and noted the error message in the screenshot you provided. However, it seems that the account shown in the screenshot is different from the one you used to purchase the license.
You made the purchase with joshogor@h*il.com, and your Envato username is joshogor. Please double-check to ensure you’re logged into the correct account.
Best regards
I understand that my support has expired though many are times I have never managed to kick off since whenever I try, I always face a new issue. Currently, a student buys a course that does not reflect under enrolled courses but the student can still see the purchase order number under orders section. How can I resolve this?
Hello,
Thank you for reaching out.
Please ensure that MasterStudy theme and bundled plugins are up to date, and if you’re using WooCommerce, update it to the latest version as well. If the issue persists after these updates, please send me a test student user and test courses. Also, enable test purchases in WooCommerce if you are using its checkout.
Let me know if you need further assistance!
Best regards
I can’t install the template I get a message that the Masterstudy purchase code is in use even though I no longer have these domains
Staging domain: http://tradingpedia34.com/
Is it possible to reset the user code?
Thank you for reaching out. I’ll look into whether we can reset the purchase code for you. In the future, please make sure to deactivate the license before losing access to the website. Otherwise, you might need to purchase a new license. I’ll keep you updated on this!
I have 2 licenses But I see that the tradingpedia34.com domain is still taking a license even though I don’t have the template on that domain. Can you reset the license on the tradingpedia34.com domain?
Hello,
We have gone ahead and reset the license for the tradingpedia34.com domain. You should now be able to use it as needed.
If you have any more questions or need further assistance, feel free to reach out!
Best regards
Does it come with all the Pro plugin features?
Hello,
Thank you for the request.
Let me provide more information about our products:
The MasterStudy premium theme, which includes both the free and Pro versions of the MasterStudy LMS plugin, offers a comprehensive solution for building a modern educational platform. This setup is robust and sufficient for most educational needs.
Regarding the starter theme included with the plugin, it serves as a basic option for quickly setting up a WordPress site, whereas the MasterStudy premium theme provides enhanced design and functionality specifically tailored for LMS environments.
If you’re interested in further enhancing your LMS capabilities, our Pro Plus plugin offers additional premium add-ons such as:
- Email Branding
- Google Meet Integration
- Upcoming Course Status
- Question Media
- Social Login
Alongside all the features of the Pro version, this allows for greater customization and functionality as your platform grows. Please refer to the link to see the difference: MasterStudy LMS Free vs. Pro
Important! Future add-ons will exclusively be introduced to Pro Plus, not to Pro (included in the theme). MS Pro and MS Pro Plus differ significantly; Pro Plus includes extra add-ons and will continue to receive new enhancements and additions in the future, whereas the theme enhancements primarily concentrate on enhancing design and improving user experience.
You can purchase the Pro Plus plugin here: Purchase Pro Plus Plugin
I hope this helps.
Best wishes
Hi I am wondering if the plugin supports upload / download of questions in csv or similar format ?
Hi there!
Thank you for your question. Currently, the plugin does not support uploading or downloading questions in CSV or similar formats. If you have any other questions or need further assistance, please feel free to ask!
Best regards
Hi. Thank you for the reply. I will suggest to do include this feature as many of the course builders have large banks of questions and manually inputting the question will take long days. Secondly since it is not a complicated task, will you allow me to insert the code and get the functionality in my installation?
Hi,
Thank you for your valuable feedback! We understand that adding a feature to handle large question banks would be very helpful for course builders, and we’ll certainly consider this suggestion for future updates.
Regarding your second point, you are more than welcome to edit the theme as you see fit. We recommend making these changes in a child theme or as a separate plugin, so your customizations won’t be affected during future updates.
Please note that we cannot provide support for customized versions of the theme or the plugin, as this falls outside our support scope. That said, we appreciate your understanding, and we’re happy to assist with any standard queries you may have.
Best regards
Thank you, friends. I will try to get it done through child or separate plugin whichever is more suitable. I you want i may share my mod with you guys as well for your reference and you may study if it fits your requirements to be incorporated in the official package. cheerz
Yes, thank you! You’re always welcome to share your modifications with us. We’d be happy to review them and see if they might be a good fit for inclusion in the official package. Cheers!
Please help. when I choose to add a course I get this error msg : Warning: Version warning: Imagick was compiled against ImageMagick version 1692 but version 1693 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
Hello
Thank you for the request.
Please provide more information about where you’re encountering this issue. To help resolve it, please ensure that your theme and bundled plugins are up to date. Check the “Plugins” section in your WordPress dashboard. You might also try lowering your PHP version to 7.4, as this could resolve compatibility issues. Finally, check if all system requirements are met.
Best wishes
i don’t get pro plus with this theme? i need to purchase another subscription?
Hello,
Thank you for reaching out! Yes, the Pro Plus plugin is a separate product and is not included with the theme. The theme comes with the Free and Pro versions of the LMS plugin, which cover the core LMS features.
You can purchase the Pro Plus plugin here: MasterStudy LMS Pro Plus. The great news is that we’ve recently added a new reports and analytics feature, and we’ll continue to add more exciting features and updates in the future.
If you have any other questions, feel free to ask. We’re here to help!
Best regards
is there any way to add razorpay or any other indian payment gateway?
Hello,
Thank you for your question! Currently, there isn’t a direct option for Razorpay in MasterStudy LMS. However, you can use the WooCommerce checkout system, which allows you to utilize all the payment methods available in WooCommerce, including Razorpay and other Indian payment gateways.
If you need any help setting this up, feel free to reach out!
Best regards
