39 comments found.
Hi, I absolutely love this theme, and have found it super easy to install and populate. One probably basic question! How do I change the copyright info at the bottom of the page? Thanks!
Hello,
Thank you for using our theme.
To edit content inside the footer, please navigate to Appearance > Widgets and adjust widgets inside the footer widget areas. For more info about available widgets and widget areas please check the documentation in this link.
Support
Edge Portfolio part of
Qode Interactive
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Perfect! Thank you
Support
Edge Portfolio part of
Qode Interactive
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- 280365 contact form 7 is not sending email to my email address PLEASE CHECK MY SUPPORT REQUEST
i’ve been getting “There was an error trying to send your message. Please try again later.” I have deleted the “demo_mode: on” in the ADDITIONAL SETTINGS as it may have been blocking the sending of messages from the contact form, but i’ve been getting “There was an error trying to send your message. Please try again later.” I have attached here my screenshots
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible. You should be receiving a reply soon.
Support
Edge Portfolio part of
Qode Interactive
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I had purchased this theme and unfortunately my site was deleted by the host and they no longer have the contents. I’m trying to upload onto a new site I am starting over with and I don’t still have the purchase code. Can you help me with this?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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I bought the theme because i loved the works scrolling od the homepage, and now i see that i cant use that for my portfolio, its premium feature. Can you help me with these, i paid for it.
Hello,
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For more info on how to import demo please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Okay i figured that out, i made my own portfolio items and than they showed up on the homepage.
I have another problem, the main logo on homepage does not shows, its like this https://prnt.sc/Y5Os1JkZwY-7
https://prnt.sc/9nDmSUm7NZCBHi,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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After the latest WooCommerce update the product pictures are messed up in the single product page. Can I get a custom css code for in Appearance > Customize > Additions CSS to fix it?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought Me Voy for the Everly sub theme, and after installing demo content, the front page just doesn’t look like it did in your demo. I attempted to start a ticket on your support site, but Me Voy isn’t selectable as an option when making out the support ticket, so it wouldn’t let me enter the support request.
The URL is www.mekimbrough.com, my email is krisskoda@me.com, your help is greatly appreciated.
Actually now noticing all portfolio pages are not working the way they are supposed to
Hi there,
In order to submit a ticket, please follow instructions from this article. If you are submiting a request for the first time you won’t have the theme under supported items, so you need to fill all the fields manually (theme name, profile, purchase code).
If you are still having issues, contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I’m interested in this beautiful theme, and have some pre-sale considerations regarding the responsive behavior:
- I tried on several mobile phones and the Lilith page freezes every time. Is it a bug you are able to reproduce?
- Still on mobile, the top slider of Anwen only displays a part of the images, when the desktop version displays the full-sized image. Is there a way to have them to adapt the screen size?
Thanks in advance, Best regards
Hi there,
Thank you for taking an interest in our theme.
It is working fine on our side. Please send us an email to this address with some screenshots or videos and let us know on which device and browser you are testing so we can try to reproduce.
As for the slider, you can take a look at the following article.
Support
Edge Portfolio part of
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Since the last theme update, the social media icons and links are missing and not showing at the bottom of the right footer, how can I add them back. (They are still in the Footer Bottom Area – Column Two Widget)
Hello,
Have you also updated plugins included with the theme? After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
As we do not have enough information in order to help you, we would appreciate if you could please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
Edge Portfolio part of
Qode Interactive
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can you zoom in images galeries ? that’s a pity if not 
Hello,
If you are perhaps referring to zoom function when lightbox is opened like here, then unfortunately no, this is not an option for lightbox.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, first of all, thanks again for the amazing work and all the answers.
I’m running into a critical problem I can’t understand. After building a page with elementor some of its widgets (image slider, Instagram feed…) appear blank in the online version, like they don’t seem to load; on the contrary, they are shown correctly in the elementor builder.
Any leads? I can’t move forward because I can’t understand the problem, I tried reinstalling plugins, emptying all caches, etc but no luck.
Thank you!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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will do thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello, in lateral header mode, is there a way to keep dropdown menu open while child pages are active?
Hi there,
Thanks for taking an interest! There is no option to keep the dropdown open within the theme, you could perhaps achieve this with some custom coding.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your answer, will look into it.
Quick question, is there an easy way to show the tagline under the logo?
Thanks
Hi there,
Please do so.
The tagline if set will be displayed on the browser tab and not under the logo. So the theme does not have an option to set a tagline under the logo unfortunately.
Thanks for understanding and we are here if you have any additional question.
Support
Edge Portfolio part of
Qode Interactive
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Is wp 6x compatibility coming soon?
Hello,
Compatibility with latest WordPress version will be added in the next update. At the moment we don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
To use the theme on the latest WordPress version, please try using this plugin.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do I see the pre-built pages in WordPress? I purchased the theme today.
Hello,
Thank you for choosing our theme!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
To import demo please follow instructions from the documentation in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi!
I purchased Me Voy theme and i have a simple question.
How to disable the magnific popuop on images in my portfolio single pages?
Hello,
Thank you for reaching us!
You can make them unclickable by adding custom css below to Appearance > Customize > Additions CSS:
.qodef-portfolio-single-item .qodef-media a {
pointer-events: none;
cursor: default;
}
Support
Edge Portfolio part of
Qode Interactive
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Hi there! This theme is beautiful. Unfortunately, it appears to be broken? In no way does this work, I’ve tried everything based on support and resources.
I thought this might be the cause: Specifically, in Mevoy Dashboard – System Info, I see this message next to “PHP Post Max Size” = 2047M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
I reached out directly to WP support and they said (if it isn’t already apparent by the numbers above) that our post max size is far greater than the “256” requirement? What? Please help, I paid for this.
Hello,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I love your theme! But my code is still registered to an old domain of mine. This website does no longer exist. Can you please release the code for another domain? I can’t contact you over support, because support has expired.
Thank you so much!! Best Ann-Christin
Hello,
Thank you for reaching us!
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Edge Portfolio part of
Qode Interactive
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Hello!! In Portfolio page, I need to erase the “Date” word. I cant find the html file to delete it. Can you guide me how to do it?
Thank you!!
Hello,
You can hide it using custom css. Please submit a ticket at our Help Center, include url of your site, and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello, guys! Is it compatible with Wordpress 5.9.2? I just bought your theme.
Hi there,
Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it. It would be best to wait until we release an official update which we hope so will be available soon.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
Thank you for your patience and understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hello! 1. Can you tell how can I drag photos in Portfolio while I am editing photos in ” Album”? 2. What should I switch on to have such Masonry? https://mevoy.qodeinteractive.com/portfolio-item/commitment/. Now I have only this http://skorden.ru/portfolio-item/muhit/. Thank you!
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello!!
I was creating my website using this template on my local. But twor days ago, my PC crashed and Ive lost my data… And now I have to create the website from zero.. How can I reuse a license? Please help me.
Thank you.
Hi there,
You should deregister it first, please check this article.If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your reply. My PC broke and I’ve lost al the data and now I can’t login Wordpress to deregister to reuse tb e licence. What should I do? You said I have to submit ticket but I don’t know if I have it.
I’m waiting for your reply. Thank you..
Hi there,
We couldn’t locate any ticket with your username at our Help Center. Please just follow the steps from the following article, in order to submit a ticket, and our agents will be happy to assist you! 
How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Please, quide me what to do. During installation there is critical error and in basic files there is no style.css sheet… Installation cannot be executed…
Hi there,
This is the common issue when installing a theme, it means that the files are not uploaded correctly, and there is an easy fix for it described in this article
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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