52 comments found.
We sent a ticket in and never received a response. The menu pop overlay does not function correctly. The right side is does not show- even with settings correct. How do we fix this?
Hi,
We replied to your ticket few days ago (February 7). Please, check your mailbox: matthew@* * *.com
Or, You can write to our email: beshleyua@gmail.com and we will help you.
Thanks. Regards
The auto scroll on mobile is a poor user experience and I’m not sure how to turn it off.
Hi,
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will help you.
Thanks. Regards
Hello, i have one question, I move accidentally the home page and I cannot put it back the way the demo was, how can I get the home page the way it was without re download the whole demo ?
Thank you
Hi,
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will help you.
Thanks. Regards
Hello, I would like to know how to change the logo and the pre loading animation, but in the documentation there is no instructions to do so, every time I need to do a change I have to send you a message to the support team, which I found quite annoying for such a minimal changes, if you can please reply to my messages thank you
Hi,
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
Thanks. Regards
I have sent 3 messages 2 days ago and one more today, and I have no response yet thank you.
Hi, we replied to all your messages to email: info@auto-b*.de
Please, check.
Thanks.
Please check the team page and web design portfolio page
https://formecmedia.com/team Some images are getting 404 error (resources not found issue, sometimes working fine.) https://formecmedia.com/portfolio/item/web-design-and-development/It’s completely messed up in mobile view. I meant misaligned. The footer has come above the images in body area.
Hi, replied to your support ticket via email with detailed instructions.
Please, check.
Thanks. Regards
How do I remove preloader from other pages? I need pre-loader only for the home page.
Hi, replied to your support ticket via email with detailed instructions.
Please, check.
Thanks. Regards
Ok, thank you
Hi there, I already redesign your “Ashley – Creative Portfolio Template” to support RTL languages. I want to buy theme CMS also, but before ordering it, I would like to ask you, if you can support me integrating the rtl.css with the wordpress theme to support RTL languages. Thank you
Hi, please, write to our email here: beshleyua@gmail.com and attach your css file i will check it with Ashley theme and will send you answer.
Thanks. Regards.
Hi, we updated the Ashley theme and added RTL support.
You can check full changelog here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331#item-description__changelog
Thanks.
hi, Advanced Custom Fields Pro Unable to update, I need the latest version 6.3.11.thanks
Hi, You need first update Ashley theme to version 1.6.0 and then update ACF Pro plugin via “Appearance -> Install Plugins”.
Thanks.
I recently purchased your theme, and I must say, it’s fantastic! I’m really happy with it overall.
However, I’ve noticed an issue where the logo color changes when I scroll. Could you please provide a solution or guide me on how to fix this?
Hi, replied to your mail with detailed instructions.
Thanks. Regards
I noticed everything made with ACF is locked and we cannot control it. Is there a way to fix this? We need much more control. Also, how can we adjust siwze for the preloader as the text does not fit on mobile. Other than these things, the site is beautiful and well done. Please write answer here instead of having to jump through a lot of emails and tickets and making accounts that we will not need. Much appreciated and thank you.
Hi,
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
p.s: Comments section is only for pre-purchase questions. We provide support through email contact form.
Thanks. Regards
Is there any support for PHP 8.2 onwards?
Hi, Ashley theme supports PHP 8.2.
If you have any php warning or errors, please, write to our email: beshleyua@gmail.com and send me a screenshot of the errors. I will check it.
Thanks. Regards
Hello, does it support Persian? Can I work in multiple languages on Kan? Meaning English, Persian, Arabic or Russian?
Hi,
Ashley theme do not have RTL support.
About multi languages, Ashley theme is compatible with plugins WPML and Polylang (https://wordpress.org/plugins/polylang/).
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions on how to add multi languages on your website.
Thanks.
Hi,
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support
Thanks.
I bought this theme, installed it. I wanted to return it because I found the customization and settings in the admin panel insufficient. The seller refused to accept the return. Think twice before buying. He said we can’t get a refund because the theme was downloaded.
Hi, It is very sad that you made such an opinion about our theme. Perhaps if you had contacted the support service first, we would have been able to solve your problem.
We don’t really understand what exactly you are having difficulties with as the Ashley theme is completely built on Elementor the most popular free and flexible page builder for WordPress.
Also, You can view our documentation with video examples of how you can edit any of elements on the page in the theme using the Elementor editor and customize it styles using the functionality of Elementor or use global Theme Options. Online theme documentation here: https://bslthemes.gitbook.io/ashley-wp-doc/theme-options
About refund, please, read ThemeForest refund rules here: https://themeforest.net/page/customer_refund_policy#resolving-disputes
You can not get refund if: - You don’t want it after you’ve downloaded it - You simply change your mind
If you need help or have any questions, please, write to item support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will glad to help you.
Thanks. Regards
You can always check online theme documentation here: https://bslthemes.gitbook.io/ashley-wp-doc/theme-options
If you need help or have any questions, please, write to item support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will glad to help you.
Thanks. Regards
Great theme by the way but I noticed two things that are driving me crazy so any thoughts on how I can fix this?
1. – Logo: The logo is offset from the header on the front page. The logo is not aligned with the header text on the front page. 2. – When scrolling the logo is just floating with no sticky bar which is cool but it looks really odd especially when you get to the very bottom and the logo still shows there should be a limit of where you reach the logo won’t show unless you start scrolling up again/
Hi, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support
Thanks. Regards
Love the theme, I was trying to access my website and for some reason the loader on the homepage is not showing any content … I haven’t made any updates so I’m not sure what happened. www.davidbraylark.com
When I’m logged in as an admin it works but when I log out it doesn’t load.
Hi, I checked your website and not see problems with preloader screen: https://gyazo.com/9f34b6a8ea8acf523d16bf2f408a009d
Please, try to purge all cache on your optimisation plugin and browser cache.
If this not help, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support or to our email: beshleyua@gmail.com and we will help you.
Thanks. Regards
why the logo on image changes from the original colours? I am very confused I can’t find the way to fix it.
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
Thanks. Regards
Help here guys! installing the plugin and keeps coming back with this
Download failed. cURL error 28: Failed to connect to bslthemes.com port 443 after 10002 ms: Timeout was reached
And yes, I tried manually and I got this:
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi,
“cURL error 28: Failed to connect to bslthemes.com”
- Our servers are currently in maintenance and will be offline for the next 2-3 hours. We will notify you once our servers are online.
Please, write to item support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will help you install plugins and import demo content.
Thanks. Regards
Oh cool! 
Thank you
Hi, our servers are Live now.
Please, try now to process the theme/plugins installation.
Instructions:
1) Install and activate plugin “Ashley Plugin” via “Dashboard -> Appearance -> Install Plugins”.
2) Activate theme via “Dashboard -> Ashley Panel -> Activate”.
3) Install and activate all required plugins via “Dashboard -> Appearance -> Install Plugins”.
4) Import demo content via “Dashboard -> Appearance -> Import Demo Data -> click Import”.
p.s: If you need help with installation, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support or to our email: beshleyua@gmail.com and we will send you detailed instructions.
Thanks. Regards
Thanks a lot! it worked and appreciate the prompt response. It means a lot!!!!
why the logo on image changes from the original colours? I am very confused I can’t find the way to fix it.
Please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
Thanks. Regards
hello, how to get last updated theme version and upload it to Wordpress?
Hi, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
Or, please, check documentation here: https://bslthemes.gitbook.io/ashley-wp-doc/update-our-themes
Thanks. Regards
why i have asked is because the structure of my main page was broken. i had it full width, but now i could see it boxed and see breadcrumbs for home page. could you advise?
Please, check if you selected for page “Template” to “Layout builder (Elementor)” : https://bslthemes.gitbook.io/ashley-wp-doc/edit-pages-with-elementor
- Go to WP Dashboard -> Pages -> Home -> Quick Edit -> Template -> select “Layout builder (Elementor)”.
If you still need help, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support or to our email: beshleyua@gmail.com
Thanks. Regards
Is there a way for the loading state to only happen on the homepage and not all pages of the website?
Nevermind, ignore this comment. Great theme.
Hi, thanks for your feedback.
p.s: You can disable the preloader for inner pages, Go to Dashboard -> Ashley Options -> Preloader -> set “Hide Preloader” -> Yes and then set “Hide Preloader only for Inner Pages?” -> Yes. Screenshot: https://gyazo.com/3a525556318b5de28df50dde38d5a9d3
Regards
Yes, thanks I found it …. my only other question is regarding the carousel gallery .. Is there a way to make the image height smaller? It’s distorting my image and they are cut off now. Or is there a ideal size so the images don’t get cut off? For reference of my issue you can see how I have it implemented on the bottom of my homepage … www.davidbraylark.com
Also for the carousel .. is there a way to disable the scrolling and have the person only use the left right arrows or maybe drag only? It is very difficult for a user to navigate away from this module once their mouse focuses on it. They have to find negative space on the screen to scroll away from or else they get stuck.
Hi, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support
Thanks. Regards
Preloader Question: How do I also “bold” Preloader Start Word #3?
Hi, please, write to support here: https://themeforest.net/item/ashley-creative-portfolio-wordpress-theme/50680331/support and we will send you detailed instructions.
Thanks. Regards
