263 comments found.
i have this message when i try to use the activation code “WordPress site as this purchase code is already used in this live domain – https://osamaronin.space/" though I have already deleted that website from the host and also the domain, is it possible to deactivate the license from it because now I can’t access it anymore.
Hi oussama663,
We have manually deactivated license from https://osamaronin.space/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
Thank you so much it worked btw how can I change Fonts I tried from customize but it doesn’t work.
And thank you.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, I have noticed some padding on each page under the header. It’s a different amount on each page and is with the class litho-main-content-wrap. I don’t know where it would be set. Any ideas?
Hi lcwebcreations,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I understand. Is there any way of buying a week’s or a month’s support instead of having to pay $45 for 6 months?
Unfortunately there is no any other option for support renewal.
Thanks,
ThemeZaa
Please manually deactivate my license because the domain was suspended without my notice. I dont have money to renew support for just deactivation. This should be easy for all clients. I need to use my license in the new formed website. please
Hi semiganda,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
Hi,
We had purchase the licence somewhere in 2022. The website with client was on hold. It was never released to production enviornment and was lying on our server. By mistake, we have deleted the entire website.
Now if am trying to reinstall the theme for same website (different domain), it says the license is already in use. Can you please help us on how to move this ahead without having to purchase the licence again.
Hi nmnshah,
We have manually deactivated license from your old site, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi. I just noticed my litho blog post list is not displaying on desktop. All the settings are the same and nothing is hidden in the responsive tab. It just stopped displaying. Is there a theme update that caused this? It was working before.
Hi jojopie,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi. I understand. although yesterday support renewal was under $18 and today it’s up to $41.43. I have an issue that came about because of a theme update. I have not changed settings and have content not displaying for blog list on desktop only. can you offer me the other price to answer my question?
ok I purchased the support extension and created a ticket just now
Hi jojopie,
You should receive a reply today.
Thanks,
ThemeZaa
Why is the Litho portfolio widget not working anymore? I checked my site the other day and a section with the Litho portfolio widget in has now stopped showing content. I have not done anything to the site. I am not paying more money for support when the actual plugins is broken. I have updated all my plugins / Wordpress etc.
Hi jbarrs101,
If you have updated WordPress then you need to first update theme and then update theme included plugins as per below articles and that should help.
https://litho.themezaa.com/documentation/update-litho-theme/?category=install-update https://litho.themezaa.com/documentation/update-theme-included-plugins/?category=install-updateOur theme demo site all features including portfolio are working fine. But in case if that do not work after update for you then there may be some conflict of any other plugins or code customisation, so you can deactivate all other plugins and customisation one by one to find the conflict.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, can I buy your theme and install the license to a demo site first? Like make the site in another domain and then move it to the final domain? Can I register and unregister the license or do I have to buy 2?
Thanks Giorgos
Hi Giorgos,
Yes sure you can activate the license in demo site, once finished then deactivate it and make the site live and activate license in production domain again.
Thanks,
ThemeZaa
I purchased licence yesterday and then it says your licence is used on another domain. I not used at all yet. Please tell me why this issue coming.
Hi davidgiammarco,
You have more than one licenses of Litho theme, so we are not sure which purchase code you are referring to. So please create a support ticket here – https://www.themezaa.com/support/ with your purchase code, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I created ticket already but your team not came back to me about it yet
Hi davidgiammarco,
In that case you should receive the reply today.
Thanks,
ThemeZaa
Hello, Can you please release my license which is attached to http://tunegocioenlanube.website/alboragro/
I created the site there and i delete everything when i moved to the final domain.
Thank you very much
Hi marketinga45,
We have manually deactivated license from http://tunegocioenlanube.website/alboragro/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
Unfortunately, support tickets can’t be created — although I paid for support again, it won’t allow me to refresh my purchase or create a ticket. So… here goes… every time I update Elementor Data, I get a very long fatal error. Please advise!
Hi jahshwa,
In the create support ticket step where your Litho theme is listed, please click reload icon to reload your purchase and that will then allow to select theme to proceed further for ticket creation.
Thanks,
ThemeZaa
Unabel to deactivate license on my old staging environment. dev.esurgentit.com
Hi esurgentprivatelimited,
We can see the license is already deactivated in dev.esurgentit.com in our licensing database.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I dont know why are you keep forcing to buy your support plan. We bought the theme so we can manage it ourself. If we need some technical help related to customziation or anything else I shall buy. But here it is not the case. Your licensing system is not working as expected so you cant force me to buy the same. This is not good business practice.
Hi esurgentprivatelimited,
We did not asked or even forced to renew your support in above message. We just said if you have any further queries then you can create a support ticket so our support team can guide you well.
Thanks,
ThemeZaa
Hello, Please help me to deactive my licence for skillverse.id domain, i delete the wordpress instalation but i not deactive the licence theme, please help me
Hi aldohardika98,
We have manually deactivated license from https://skillverse.id/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, is it possible to deactivate my license for this https://teckypeppers.com domain .. ?
Hi shiyanthan,
We have manually deactivated license from https://teckypeppers.com/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Thank you very much
hey guys my support is expired but do you have a documentation on how to remove the top bar padding on the first section in elementor? i am trying to find it but no success.
Hi Touma08,
As per this article – https://litho.themezaa.com/documentation/how-to-style-your-section-in-elementor/ you can use top space option and that should help.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, I have installed Litho using your Quick Start Guide as well as the Import Demo Data In One Click. I have done both. But I want to use the Litho Home Finance Template. How do I set that up? I do not see instructions on how to install a specific template.
Hi jwidgeon1,
Please check this article – https://litho.themezaa.com/documentation/setup-your-website-home-page/ to set any page as home page.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
How can we show tags on blog listing page. Currently there is only option to show categories. I want to show tags as well. This is very basic feature need to be there,
Hi cloudpris,
In the blog listing page or widget we display category only as both cannot be accommodated in blog card and may not look good in all styles as well but in the detail page you can make category and tags both visible.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I tried to create a ticket and all I could see is that my license is being used by another user which I am not aware of
Can you delete my license from any user that is using it for me to regain my license?
Hi Cepholu,
We have deactivated license manually.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I’m having issues with Elementor and it’s been caused by the Litho Addon Plugin
Hi TEC-IT,
We have checked our demo site, theme in local and online server and Elementor is working fine. There is no complaint like this from any other users. It may be possible there is some other conflict in your WP site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Good morning, we are trying to add the icons to our menu (already added previously), but the blue “Lito Menu” button is no longer present in the section, as reported in the guide at this link: https://litho.themezaa. com/documentation/create-and-setup-mega-menu/. Can you verify and resolve the issue?
Hi sviluppati,
We have checked Appearance > Menus and it is showing Litho menu fine on hover. It may be possible there is some other conflict in your WP site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
There is no way to diactivate license on the already deleted local server staging. This local server have been deleted few years back and ofcourse not in use. Still when I try to activate lincense on new staging environment it gives error “cannot activate theme license in this WordPress site as this purchase code is already used in this staging domain – http://localhost/litho/."
Hi esurgentprivatelimited,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Done thx
And thank you 
ThemeZaa
