Hi Friend,

Thank you for your interest questions! Here’s some clarification for you:

1&2) Why is Ella more cost-effective? The price difference is primarily due to the marketplace and support duration. On Envato, themes are priced more affordably, but support is limited to a specific duration, and trial options are unavailable. In contrast, themes purchased from the Shopify Theme Store often cost over $350, offer lifetime support, and allow you to trial the theme before purchasing. We’ve chosen to sell Ella on Envato at a cost-effective price to reach Envato’s large customer base while still providing a premium product.

3) Is your theme high order /high traffic, without lack? Ella is #1 Best Selling Shopify Theme of All Time on Envato, known for its design, functions, performance, and customer support. Of course, no theme is perfect, but we consistently update Ella every year to ensure we deliver the best features for our customers and optimize the theme to its fullest potential. You can review our changelog here: https://halosoft.gitbook.io/ella-documentation/changelog

4) Is it completely secure for transactions etc If you’re asking about purchasing Ella on Envato, yes, it’s entirely secure, as Envato is a trusted marketplace. If you mean transactional security for your Shopify store, Shopify handles payment security, and Ella is developed following Shopify’s coding and security guidelines, ensuring compatibility and safety for your store’s transactions.

We hope this clears up your concerns! If there’s anything else you’d like to ask, feel free to let us know.

Hi Friend,

Thank you for your interest in our Ella theme!

Regarding your question:

01. Multiple Currencies: Shopify Payments is one of the three options for enabling multi-currency. However, if you are not using Shopify Payments, Ella provides two alternative built-in options for managing currencies, both of which are fully functional and independent of Shopify Payments.

02. Multiple Languages: Language function is a default function in Shopify themes, not a custom built-in function. To enable multiple languages, you will need to install a third-party app. Shopify’s Translate & Adapt app is a great free tool, allowing you to translate into two languages automatically.

03. The site mastercarstore.com resembles Home 24 of the Ella theme, you can review this demo layout here: https://new-ella-demo-11.myshopify.com/?fts=0

If you have further questions or need assistance, please let us know.

Hi Friend,

Thank you for your interest in our theme!

The Ella theme is a Shopify store theme and does not include a dedicated mobile app for Android or iOS.

However, the theme has been designed with responsive features to ensure optimal display across various devices, including desktop, mobile, and tablet.

If you have any other questions, please feel free to let us know.

The collection page is not working on any mobile device

Hi Friend,

Thank you for reaching out to us.

After reviewing your site, we found that the ‘Shop Now’ button and the collection page are functioning properly.

If you are still encountering this issue, please submit a ticket at https://halosoft.ticksy.com/ . Including an image of the problem would greatly help us better understand and assist you promptly.

Thank you.

Hi, we’ve just updated preview image for CYBER SALE. Thank you!

Hi, can I change this theme to concept. I found Ella is too complicated to manage all options and feature. At least some SALE discount for Concept theme. Please email to kh.effaty@gmail.com

Hi Friend,

We do not have a policy that allows exchanging one theme for another once purchased and used.

Ella is designed with multiple layouts and sections, offering extensive customization options to help you create a unique design tailored to your vision. You can find detailed guidance in the Ella Documentation to assist with setup.

If you’re facing any difficulties with specific sections or features, we’re here to assist you. Please feel free to submit a ticket at https://halosoft.ticksy.com/ , and our team will review and provide support soon.

Thank you for your understanding!

Hi Friend,

Thank you for your interest in our Ella theme!

You can set up Spanish as a language in the Ella theme using the Shopify Translate & Adapt app, which supports automatic translation of up to two languages for free.

Quick note: Language function is a default function in Shopify themes, not a custom built-in function.

For more details, you can follow this guide on how to set up multiple languages here: https://halosoft.gitbook.io/ella-documentation/theme-settings/theme-language/how-to-set-up-multiple-languages

If you have any further questions, please feel free to let us know!

Hi Friend,

For this problem, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to fix if you don’t want to update the theme: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024

The support team is happy to help you fix it on your site, don’t worry if your support time has expired. Can you send us a request at this ticket: https://halosoft.ticksy.com/ticket/3368625/

We look forward to helping you. Thank you so much

Thank you so much absolutely fantastic

Thank you so much, we do appreciate for your support with the review.

Hi Friend,

Thank you for reaching out!

We offer professional Installation Service for store owners to accelerate their businesses.

If you only need to install the theme and set up the graphic banners for the page layouts, you can buy Basic Installation $49.

If you want to set up all data including menus, collections, blogs… you can buy Full Installation Service $199.

Please let us know if you have any other questions!

Hi Friend,

We’ve just returned to work after a two-day weekend break. Thank you for your patience.

For these customization requests, our dev team will need to thoroughly check if custom coding is possible. Could you please submit a ticket at https://halosoft.ticksy.com/submit#100019018 so our team can review it and get back to you?

Thank you.

Hi Friend,

Thank you for reaching out!

We currently don’t have access to the screenshots you’ve shared (https://prnt.sc/EfI4X4sJqMSC) . Could you please enable access for us?

Additionally, the demo link you provided is no longer in use for the Ella theme. Here’s the link to the current Ella demo preview: https://new-ella-demo.myshopify.com/?fts=0

So the carousel layout you referenced from the previous demo link is not available in the current version of Ella. If you’d still like to use that specific layout, please open a ticket at https://halosoft.ticksy.com/ , our technical team will review it and provide you with a quote.

Thank you so much!

​We would like a quote for integrate or add a new megamenu to Ella 6.4 with carrousel lkike you can see on the megamenu under “TREND” option on this template: https://ella-demo-8.myshopify.com/ (See screenshot https://drive.google.com/file/d/12OeWR7r5ZF5Sspwxo8NgMn5HckFPt3EH/view?usp=drive_link​)

In order to open a Tickect we need renew the support, but we would like to have a quote first.

How can we obtain it?

Thanks!

Hi Friend,

For pre-purchase questions, you can submit a ticket at https://halosoft.ticksy.com/submit/#100019018

Don’t forget to grant us login permission. Our team will check and provide a quote soon.

Thank you so much.

Hi there,

Thank you for reaching out with your question!

Yes, the Ella theme includes a built-in “variant picker” option that allows you to easily switch to dropdowns from the theme settings, without needing custom coding or a paid app.

In the product page settings, you can go to Variant Picker -> select Dropdown here: https://prnt.sc/6XPBCnoWY-no

Please let us know if you have any other questions!

Hi Friend,

Thank you for reaching out to us,

Could you please provide more details about your request? Are you looking to add a search bar on the collection page here (https://prnt.sc/30xGgvb4lv8z) to refine search results for collections specifically?

If so, we regret that we cannot handle code to have this function. You can find Shopify apps to have this.

If you need further assistance or have any other questions, please don’t hesitate to contact us.

Hi Friend,

For your request, we need to login your store to check and help.

Please open a ticket via this link: https://halosoft.ticksy.com/ to get our support.

Don’t forget to grant us login permission.

Thank you so much.

Opened a ticket, you have login permission already.

Thanks for submitting the ticket!

Please refer to our support policy here to get responses:

“We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.

MON – FRI: 08.00 AM TO 05.30 PM (GMT+7) SAT – SUN: CLOSE”

I tried to do it in EDIT CODE section by copying product.liquid template and creating a new one called product.charms.liquid and copying the code: https://prnt.sc/GaDWUDgiNA_w , but when I did it and tried to edit it in theme customization, both product templates have been changed by my edits, so I really don’t understand how I can do that, as I have different types of products which requires different templates. Please help me to solve it, as I already bought twice the support from you guys, but for this simple thing I think would be silly to pay half years of the support, when I only need this small fix.

Thank you very much for understanding and your help…

Hi Friend,

This is not a theme issue; it might be because you’re using an older version, right? In the older version, there is no option to create a new template directly.

Please open a new ticket under the Shopify Category https://halosoft.ticksy.com/ so we can assist you with this case.

Thank you so much.

Hi Friend,

Thank you for reaching out!

This isn’t a theme bug; it’s related to media settings. You can adjust the size by going to Product Information -> Media -> adjust here: https://prnt.sc/qroYm7eUm644

If you’ve matched the image settings in version 6.7.0 to those in version 6.6.2 and the size still isn’t displaying correctly, please let us know by opening a ticket at https://halosoft.ticksy.com/ . Our technical team will check it and get back to you soon.

Thank you very much!

Hi Friend,

We tested on our demo and it works well. It is very strange that it happens on your store. We would like to login your store to check it deeply.

Don’t worry about support time, please open a ticket with the category Shopify to get our support.

Thank you so much.

any update on this?

Hi Friend,

We’ve just returned to work after a two-day weekend break. Thank you for your patience.

For these customization requests, our dev team will need to thoroughly check if custom coding is possible. Could you please send a presale email to support@halothemes.com so our team can review it and get back to you?

Thank you.

Hello, I still did not receive a reply from you regarding this situation…

I tried to do it in EDIT CODE section by copying product.liquid template and creating a new one called product.charms.liquid and copying the code: https://prnt.sc/GaDWUDgiNA_w , but when I did it and tried to edit it in theme customization, both product templates have been changed by my edits, so I really don’t understand how I can do that, as I have different types of products which requires different templates. Please help me to solve it, as I already bought twice the support from you guys, but for this simple thing I think would be silly to pay half years of the support, when I only need this small fix.

Thank you very much for understanding and your help…

Hi Friend,

This is not a theme issue; it might be because you’re using an older version, right? In the older version, there is no option to create a new template directly.

Please open a new ticket under the Shopify Category https://halosoft.ticksy.com/ so we can assist you with this case.

Thank you so much.

Hi Friend,

For your request, we need to login your store to check and help.

Please open a ticket via this link: https://halosoft.ticksy.com/ to get our support.

Don’t forget to grant us login permission.

Thank you so much.

Hi Friend,

Thank you so much for contacting us.

- For the Hot stock function, you can follow this instruction to setup: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/hot-stock-function

- For the countdown, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/theme-settings/countdown

Hope this helps you.