91 comments found.
The theme is not browser compatible, showing broken layout on firefox and edge? any solutions please, and there are lot more other bugs i have reported in support? when you will provide update? and response?
Hi, thank you for your feedback.
The theme is fully compatible with Chrome, Firefox, and Edge – you can see this in our live demo: https://wpriverthemes.com/tandaelem/ . If you are experiencing layout issues, it may be due to your specific site setup (plugins, caching, or custom changes), not the theme itself.
We’ve also seen your support tickets, and our team has replied to them within 10 hours. Please note that our official response time is within one business day.
Thank you for your understanding.
Hi, I’ve raised a ticket, Can you please attend ASAP? Ticket ID is #5503 Footer Logo Section. Appreciate if you attend this matter ASAP.
Thank you for your patience, and I sincerely apologize for the delay in getting back to you. We had some holidays and our team wasn’t available full-time, but now we’re back to our regular schedule and responses will be faster moving forward. Kindly check the ticket reply and provide us with the requested details to resolve the issue as soon as possible.
The elementor is showing text editor only, on the theme i clicked on any part, elementor shows text editor only. what is the problem?
Hi, Kindly create support ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new Thank You
I buyed theme, licence wont active it say it is invalid code and also demo content is messed up when i import it…..
Also its say tanda core plugin is in version 1.3 and when i click updated its say its all good then when i refresh its say its still 1.3 and need updated
Hi, Kindly submit a support ticket through our official support portal: https://creativedigitalhelp.freshdesk.com/support/tickets/new
Our support team responds within 4 to 24 hours, and we’ll make sure to resolve the issue for you as quickly as possible.
Thank you for your understanding!
Best regards, WordPressRiver
Hello,
The website where I used the theme I purchased has been closed. I want to use the theme on another site. But since I do not have access to the old site, I cannot remove the license key from the old site. I would be glad if someone could help me.
I wish you good work.
I apologize for the delay in response.
For faster and more organized assistance, we kindly request that you submit a support ticket through our official support portal: https://creativedigitalhelp.freshdesk.com/support/tickets/new
Our support team responds within 4 to 24 hours, and we’ll make sure to resolve the issue for you as quickly as possible.
Thank you for your understanding!
Best regards, WordPressRiver
So far not so good. Cannot upload. I am being ghosted in the tech support. Very sad. May have to move on to another theme. Anyone at home in tech support?
We sincerely apologize for the delay and any frustration caused. Due to some unexpected issues, our support team was temporarily unavailable. We’ve now resumed operations and have responded to your support ticket.
Rest assured, we’re committed to resolving your issue as quickly as possible. Thank you for your patience, and we truly appreciate your understanding.
All got resolved. Thank you very much. Like the theme so far!
Thank you so much for your kind update! We’re really glad everything is now resolved and that you’re enjoying the theme. If you need any further assistance or have questions down the road, don’t hesitate to reach out — we’re here to help!
Happy building with your site!
— WordPressRiver Team
Hi there, please revise the theme functions for full compatibility with php 8. My server log keeps getting full of warnings:
PHP Warning: Trying to access array offset on value of type bool in [....]/public_html/wp-content/plugins/tanda-extensions/widgets/home1/about.php on line 301
Thanks a lot!!
Hi there,
Thank you for bringing this to our attention. To assist you further, kindly create a support ticket through our support portal https://creativedigitalhelp.freshdesk.com/support/tickets/new and include the details of your server log warnings. This will help us address the PHP 8 compatibility issue effectively.
We look forward to resolving this for you!
Best regards, Mohamed Ridhwan
When I ticketed you, from which section in the user panel can I see the ticket?
Hello bartoshkorekriokorek,
Thank you for reaching out!
To view your submitted tickets, please follow these steps:
1. Log in to the Freshdesk User Panel https://creativedigitalhelp.freshdesk.com/support/login.
2. Once logged in, navigate to the “Tickets” section or “My Tickets” in the main menu.
3. You will find a list of your tickets there. Click on any ticket to view its details and status.
If you have any further questions or need assistance, feel free to let me know!
Best regards, WordPressRiver
My website was developed using WP Bakery version, and now my website is having issues. I need to replace the JS composer, but when I download a fresh copy of the theme, the theme package is only showing the Elementor version. kindly help me
Please reach out to us through our support portal at [this link](https://creativedigitalhelp.freshdesk.com/support/tickets/new?envato_item_id=50524305). 
How do I disable the rolling loader?
Hello,
You can disable Preloader using Tanda Options -> Preloader, Let me know if you have any other queries.
Thank You
can i pick a section i like from a particular template and use on another template. For example the main home page does not have testimonial section. can i add that section from digital agency template?
secondly i would like to use the IT solution template but i like the counter in the main demo. Does your theme allow for incorporation of one section from another template.I really want to buy this mean. The price is quite ok. Hope quality is not compromise here
is yout theme compactible with wordpress events plugin
Hi there!
Apologies for the delay in responding. Our support portal usually has faster response times, and we appreciate your patience.
To answer your questions:
Yes, you can pick sections from one demo template and use them in another. For example, if the main homepage doesn’t have a testimonial section but the digital agency template does, you can easily add that section.
Similarly, if you like the counter from the main demo but prefer using the IT solution template, our theme allows for easy incorporation of sections from different templates.
Regarding compatibility with WordPress events plugins, we haven’t specifically tested it with events plugins, but it should work with most standard WordPress plugins.
Thank you for considering our theme! We’re confident you’ll love the quality, and feel free to reach out if you have any more questions.
Hi, can I edit the element in WPBakery? for example, in service single section requires to attach one image, but I do not want to insert image. How can I make it possible?
Hi,
I apologize for the delay. For faster responses, please use our support system at https://creativedigitalhelp.freshdesk.com/support/tickets/new.
To your question: Yes, you can remove the image by simply not selecting any image in the particular fields. If this doesn’t work, please create a support ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new
Thank You
Our installed version is 1.5.3 and we are starting to see some problems. I see the current version is 2.1.1. What is the upgrade path/process? Will I need to backup and restore the site?
Good day,
We kindly request your attention to review our documentation regarding theme updates, accessible at: https://ridhwan.gitbook.io/tanda-wordpress-theme-documentation/theme-updates/automatic-updates Prior to upgrading the theme, it is strongly advised to create a backup of your current setup. In the event of any challenges encountered during the update process, we encourage you to promptly create a support ticket via our dedicated support portal located at: https://creativedigitalhelp.freshdesk.com/support/tickets/new
Thank you for your cooperation.
Hello, All the issues have been resolved and Thanks for your valuable five star review.
Dear Team,
Here is my requirement: I want to build a customized candle making website. That allows you to create your own candle from your choice of over 100 different fragrance oils.
Here are the requirements to fulfill:
1.Need to be able to order Candles that are customized ( 2/3 fragrances from predefined list)
2.Need to be able to reserve/change/cancel online reservations. 30 days reservation window from current date. Nothing further than 30 days. Advance payment for reservation 500/person.
3.Post Customer reviews 4. 4.Showcase my customized existed products avail to purchase if you want 5. Basically a shop with the regular functionalities like reservation, cart, checkout, thank you, orders page, profile page etc…
Exact Reference website: https://thecandlepour.com/ (shopify) The above site is a shopify website which is using a third party plugin. I need the same functionality in wordpress without purchasing a third party apps. Kindly suggest. We need this in urgency. I prefer to work with wordpress.
Thank you in Advance..
Any update on this. Very late response.
Hello, Kindly create a Support Ticket Via our Dedicated Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) We apologize for not getting back to you sooner. Due to a high volume of support tickets and some of our agents being on holiday, we could not respond promptly. We understand the frustration this may have caused and assure you that we are working diligently to address the situation and provide the assistance you need. Thank you for your patience and understanding.
Hi There, I’m continuously tried to contact with you to support on my Website page and post. But no one replied me. I’ve already contacted three times and three ticket created. Can you please check my issue. Even I renewed my support
Hello, The issue has been fixed. Thanks
Hi There, Can I use this theme to multiple website?
Hello, A Single License can be used on Single Domain. If you want to use Tanda Theme in another Domain ( Website ) you need to purchase another license, Thanks
I am importing demo data but it gives error while fetching file data.xml
Hello, Thanks for choosing Tanda WordPress Theme. I apologise for the delay in response as our team was in holidays. Please create a Support Ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new or Whatsapp Support Our Support Agent will definitely help you, Thank You
Seems like the images have been moved. e.g. https://wordpressriverthemes.com/tanda-elem/wp-content/uploads/2022/03/4.jpg there is no image on this location. many images on home page and other pages also not found. I imported demo content and the images in demo content are no longer available. Please let me know where i can found them.
Thanks for choosing Tanda WordPress Theme. Updating the theme to the latest version will fix the issue, if you still need help create a Support Ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new Our Support Executive will definitely help you, Thank You
How do I change the blue color in the menu on mobile when you click on a item in the menu dropdown?
Hello, Thanks for choosing Tanda WordPress Theme. Please create a Support Ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new or Whatsapp Support Our Support Agent will definitely help you, Thank You
I have purchase this theme on 27 feb. so refund will be possible?
Hello, Thanks for choosing Tanda WordPress Theme. If you are facing any issues please feel free to contact our Customer Support, We are always happy to help you, If you still need a refund please check https://themeforest.net/page/customer_refund_policy Thank You
ok i will submit a ticket kindly look in to it.
Sure thing!
