Hello there,

Thank you for reaching us. We have responded your tickets please check your ticket.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. We can’t recreate the issue on our end as it’s working fine for us. Could you please provide your site URL? We’ll investigate the issue and get back to you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please deactivate any third-party plugins and check. If the issue still occurs, please email our support with your WP admin details and a link to the URL. We will take a look and make suggestions.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

I Madras,

i’va add this function in function.php of my child-ttheme and now i can access to my custom css :

function add_custom_css_submenu() { add_submenu_page( ‘themes.php’, // Parent menu (Apparence) ‘CSS personnalisé’, // Titre de la page ‘CSS personnalisé’, // Texte du menu ‘edit_theme_options’, // Capacité requise ‘customize.php?autofocus[section]=custom_css’, // URL vers le CSS additionnel dans le Customizer null // Pas besoin de fonction de callback ); } add_action(‘admin_menu’, ‘add_custom_css_submenu’);

Hello there,

Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.

Thanks,S

4. On each product, we want to add to add a small text called ’’PROMO’’ in red color as you can see on products on https://www.zalando.fr/promo/

Hello there,

Thank you for purchasing our theme and for reaching us.

1. You can configure the default home page style in Settings > Reading > Home page. Also please make sure you have the home page v4 version in your site pages tab. Here documentation to create home page v4 : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v4/via-page-template/

2. Mobile home page configured in Electro > Mobile > Separate home page in mobile : https://docs.madrasthemes.com/electro/topics/theme-options/mobile/

3. The checkout fields are generated by WooCommerce and not by the theme itself. The checkout fields are however configurable. You can add/edit/remove the fields using custom code by following the instructions here : https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ or use a third-party plugin like this : https://wordpress.org/plugins/woo-checkout-field-editor-pro/

4. You can add badges like this “Promo” with help of using third party batches plugins.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. Please note Elements subscription does not include theme support.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account. If you believe you’ve used this account for purchase I request you to contact Envato. If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase. If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please update the theme in your site and test.

You can update the theme can be updated in 3 ways:

1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.

3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

I have updated the theme and the warning about obsolete templates has been removed. Thank you very much.

Hello there,

Thank you for reaching us. We have released a theme update. Please update the theme in your site to the new version 3.5.5 and test. You can update the theme can be updated in 3 ways: 1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/ 2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one. 3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder. Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS to display only one category in a single product page. Custom CSS : https://gist.github.com/jmabbas/682e2e42e492dcd790d9398fed00fb97

Hope this helps. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us.To update WPBakery Page Builder ( previously Visual Composer ), you’ll have to make sure you have the latest version of the theme. Once you’ve updated the theme, please de-activate and delete WPBakery Page Builder from “Plugins” page in admin panel and install the latest version from Appearance > Install Plugins.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us.

1. You can enable the mobile touch slider option in slider settings. Here slider documentation : https://www.sliderrevolution.com/manual/configuring-module-navigation-with-touch-keyboard-mouse/

2. You can install a child theme in the Themes tab. Once you have activated the child theme you need to check all the settings in Appearance > Customizer. Electro child theme available with ThemeForest theme downloaded files.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

And the one that should be activated is the Child theme right?

Yes, Please activate the child theme always.

Thanks, S

Hello there,

Thank you for reaching us. We have tested our local with WordPress 6.7 and it works fine. You can update WordPress on your site. If you have any issues please let us know. Please try to use one testing site for testing purposes instead of updating the live site.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. We have responde, your ticket please check your ticket.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Yes, our theme is compatible with WooCommerce ( 9.4.1 ) and with latest Wordpress.

Please make sure you’ve updated the theme as well and let us know if you run into any issues.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme and for reaching us. Our theme uses YITH compare ( free version ) for product comparison. Comparing product specification features is available only in the premium version of YITH compare ( https://yithemes.com/themes/plugins/yith-woocommerce-compare/ ). Please note that we’ve not tested our theme with this premium version. However it should work out of the box.

Hope this answer you question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. The slider is a user-generated content. The theme does not modify the style or CSS of the slider generated. The slider works independently based on how the user builds it. Hence it is upon the user to make sure the slider built is responsive. You can check the responsiveness within the Slider Revolution itself and make sure the it is responsive on all screens. Ref : https://drive.google.com/file/d/0BxmC16gQK81fVzdmLU10SVFDM00/view?usp=sharing

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme and for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

You can configure extended view in Electro > Shop > Single Product Page settings. We have documented here : https://docs.madrasthemes.com/electro/topics/theme-options/shop/#single-product-page

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Extended view isnt available to change from these settings on woocommerce single product

Hello again,

Thank you for getting back. I cannot verify your purchase against this account. Please note support is restricted to ThemeForest customers.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. To update WP Bakery Page Builder ( previously Visual Composer ), you’ll have to make sure you have the latest version of the theme. Once you’ve updated the theme, please de-activate and delete WP Bakery Page Builder from “Plugins” page in admin panel and install the latest version from Appearance > Install Plugins.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Thanks! Now it works!!

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is available in English only.

The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#section-5 By default WordPress does not support multi-lingual websites. However there are plugins like WPML, Polylang, Weglots, etc that allows you to extend WordPress to create multi-lingual websites.

Please note that support for these plugins are outside of our support scope.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS to change primary color. https://gist.github.com/jmabbas/2206cdc85439137f8453746af9c4b794 . If you still face issues please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please update the theme to the latest version. You can update the theme can be updated in 3 ways:

1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.

3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

If you still face issues please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support We’ll help resolve it.

Thanks, S

Hello, what I am requesting is that my license code be free to assign it to another domain because I have changed the domain that had the license for another one, so I need you to confirm if my license is now free to put it on a new domain.

Hello again,

Thank you for purchasing our theme and for reaching us. Our theme does not require a licence key. It uses the Envato Market plugin which uses its own secret key ( that you can generate from your ThemeForest account ) for updates. So, you can use the theme on one website. Here is more information about license: https://themeforest.net/licenses/faq#single-application-a

Hope this answers your question. Let us know if you have any other questions.

Thanks, S