12614 comments found.
website is totally broken after update to 8.0 :
Some errors :
HP Fatal error: Uncaught Error: Call to undefined function woodmart_get_main_container_class()
PHP Fatal error: Uncaught Error: Call to undefined function woodmart_get_content_class()
PHP Fatal error: Uncaught Error: Call to undefined function woodmart_product_images_class()
There seem to be major backwards compatibility issues. Beware when updating to 8.0 is you did a lot of custom work in your child theme.
Will this be fixed? Or am I stuck to 7.6 for the rest of my life if I don’t want to recode my customizations?
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi
The expected delivery date is not appearing on product pages. Please help fix this issue. Let me know if you need more details.
Best regards,
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Hello How can I make the highlighted area visible constantly, rather than when the mouse is hovered over it? I’m asking specifically for mobile
https://hizliresim.com/qju217vHello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hello, I was testing a friend site, he uses his license to show off to potential clients, but hes using a strong $200 a month server! and I would like to start a very small delivery-grocery operation in a town with less than 100k people.
my question is:
Its enough with a shared hosting server to WoodMart?
some facts: -Less than 500 products -mostly offline payments
Hello,
Thank you for your question!
Whether a shared hosting server will be sufficient for WoodMart depends on various factors, including your hosting provider’s performance, the number of visitors, and the plugins or features you plan to use. For your scenario of less than 500 products and mostly offline payments, shared hosting might work initially. However, if your traffic grows or you require advanced features, you may need to consider upgrading to a more robust hosting plan.
We recommend choosing a reliable hosting provider that offers good server speed and support for WordPress/WooCommerce.
Let us know if you need further assistance!
Kind Regards
Bonjour,
J’espère que vous allez bien.
Je vous contacte afin de vous demander de bien vouloir désactiver la licence actuel du theme woodmart actuellement associée à un de mes site dont je me souviens plus.
Je souhaite transférer cette licence sur un autre site et ducoup avoir la possibilité de remettre mon numéro de licence. Pourriez-vous procéder à cette désactivation afin que je puisse réactiver la licence sur le nouveau site ?
Merci d’avance pour votre assistance, et n’hésitez pas à revenir vers moi si vous avez besoin de plus d’informations pour traiter cette demande.
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
problem with dias/slideshow not showing text after the update the text dont show on Dias
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
hello i want to know if i installed theme and activated on my domain name and after that by chance i deleted my website and again create it from beginning then can i activate this theme again on same domain name or not
Hello,
Yes, you are free to deactivate the license as many time as you need. You can also manage your domains in your account on our website xtemos.com
Kind Regards
then what is the meaning of that line written on there that you can use activate this theme on one domain…i am unable to understand…if i activate this theme in my domain and hosting and later i delete all files or recreating the website for other hosting and domain…can i use same theme on new domain or not ???
It means that you can use one regular license for one project. But you can deactivate and activate it on this website as many times as you need during development.
i have to manually deactivate the theme or is it okay to delete all fies and theme and then i can reinstall this..
You can either deactivate it on your website before deleting the files or do this in your account on our website at any time.
can i install and activate to my other domain and hosting for testing some feature and then can i deactivate and install to my origional project and domain ???
Sure, you can test it on your development website and then move to production without any issues.
Kind Regards
Hi! I have the theme installed with an active license. I don’t know why I can’t create sliders. When I go into Theme Settings, I see Theme settings, prebuilt websites, theme license, tools, header builder, layouts, html blocks and sidebars. According to the theme documentation, I should also see Slider, but it’s not there. Can you help me? Is there something I need to activate? Thanks!
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hello! Thanks for your reply The problem is that we did not make this website. It belongs to a client who has just started working with us and we do not know the login details for the Themeforest account to check the purchase code. Can I find out the purchase code in another way? Thanks!
Hello,
Sorry, but the only place where you can find the purchase code is your account on ThemeForest https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Kind Regards
Hello! After the update, the images in wpbakery went small size ignoring the size setting.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello!
See, only the first image is large, the rest are small, but before the upgrade all were big. Size set to “full”
Link to page https://novomail.ru/how-to-register/
Hello,
All images seem to be large as for me. Could you please send us a screenshot of the image with the problem?
Kind Regards
Hello!
Yes its on the home page.
https://imgur.com/a/bP3qG66The image sizes are all set the same. But the last one is displayed larger. When i change places of the images, it only makes the far right one big.
Here is how it looks now https://gyazo.com/baad63049728a33cefccda1fed9b9e4c
Please send us your admin access and keep all plugins that are not related to our theme temporarily turned off so we can check https://themeforest.net/user/xtemos
Hi, I have this problem after the update. By clicking on login now only the registration form appears. Previously I had both login and registration. Can you check? Thank you
Hello,
Do you mean that you don’t have a registration form on the my account page? It is probably turned off in the WooCommerce settings. Please check how it works with the default theme to see if it is caused by WoodMart or not.
Kind Regards
I did more tests. It is active on woocommerce, I had already checked. If the 404 error appears, everything appears correctly in the menu. You can check for yourself the site is: LacariaRicami.Store. I await your news. Thank you
Please disable all plugins that are not related to our theme and send us your admin access so we can check it. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Hi, I solved it by disabling CSS from WP-Rocket. It conflicts. I hope for an update. Thanks
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hi
How to switch from Elementor builder to Gutenberg builder after upgrading to version 8 ?
Hello,
Thank you for your question. You can find all the information about this in our documentation here https://xtemos.com/docs-topic/how-to-use-gutenberg-with-woodmart/
Kind Regards
hello please can you advise how can i have the single page template? i check from the themes folder but if i use it the page is still including sidebar, please provide only single page without sidebar because i need to use for gravityview editing page. thanksss
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi. There is no theme update on my website. I tried to download newest version from themeforest, but it still 7.4 version. Same happens to my sister. We thought update was postponed but as i can see from comments here, lot of user updated theme to version 8 already.
Hello,
Make sure that you have the theme activated with the purchase code. Afterward, go to Dashboard -> Updates and click the “Check again” button. Then, you can see the update in Appearance -> Themes. Let me know if it works for you.
Kind Regards
Thank for your fast response. I double checked everything yesterday, cleared cache, clicked “Check again” few times, nothing helped.
Now update just arrived even i did nothing. Nevermind, all good now, thanks 
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
[Support Period Expired] – But After Update , I Can See Old Elementor Widgets that was added before update theme but after update I When i want to edit Those widgets i am unable to See that Widgets , Please fix this issue , All Cache is Cleared .
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Hello , I Just Sent you Email Via – Email xtemos, Please check my 2 min video .
It was caused by Elementor caching. We have fixed this in Elementor Settings https://monosnap.com/file/Z0H1Fx19kUT9a1wIZ76s6L2oIZ0zqD
Awesome! Best Team , Thank you so much !
You are always welcome. Feel free to contact us if you have any further questions.
Can you do order bumps/upsells with woodmart?? Can find any info on it.
Hi,
Thank you for your message. We’re delighted to assist you and ensure you have the best experience possible.
There is a standard upsells option that comes with WooCommerce plugin and is fully supported by our theme. Currently, there are no extra features for order bumps in the theme.
Kind Regards
Is there a discount for the extended license? Can the extended license manage authorized sites?
Hello,
Thank you for your question. There is no discount for the extended license. Could you please clarify what you mean by authorized sites?
Kind Regards
I want to buy Extended License for $3999 because I have many customers and we help them build many e-commerce websites every year.
If I buy an Extended License, how should I manage the license-activated sites?
Extended license doesn’t allow to use our theme on multiple websites. You can read more information about Extended license here https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License
Hi,
I have a lot of 'woodmart_wc_video_gallery' entries in Post Meta of the database? Do you know where they come from and is it safe to delete them?Hello,
Please send us your WordPress admin and Database access so we can check the issue. Use the contact form on our profile page https://themeforest.net/user/xtemos
Kind Regards
Hi,
In the product, is possible to change “Add to Cart” become “Add to Quote” Because our purpose to get opportunity from product list that submitted from customer.
Thanks
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi, I need to redirect the “Buy Now” button added next to “Add to cart” on the product pages, to ensure that when the user clicks on “Buy Now”, the product is added to the cart, BUT the user is redirected to a custom page (neither cart nor checkout). Is this a change expected in future theme updates? Is it possible to know in which Folder and File of the theme the settings of the “Buy Now” button are located?
Thank you
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
We didn’t need instructions on how to access support. you will have already seen that it has expired. Nor did we need a solution to the problem. Only the indication of which Theme file contains the “Buy Now” button instructions.
You can find the code for this module in the folder wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quick-buy
