182 comments found.
inbio/woocommerce/myaccount/form-login.php version 9.2.0 is out of date. The core version is 9.7.0,
We will update this soon
Please check #20673 Also any update about advance custom field plugin latest version ? It’s been more than a month but not rolled out yet.
Hi there!
Kindly check your ticket, as one of our team members has already reached out to you.
Best regards, Arnob Rabi
Yes, I checked and replied back with my issue. I’m expecting next reply soon.
Thanks
Hi there, Under “Appearence” tab there is “Theme Options” missing. The theme run well last year but this year I’m having several issues. When I try to upload Rainbow Elements plugins, I encounter the error: “504 Gateway Time-out – The server didn’t respond in time.” On the backend plugin page, I see the Rainbow Elements plugin, but many assets are missing. This seems to be causing the theme to malfunction. Could you assist in resolving this issue? I can’t activate the license as well. Thank you.
Namecheap support suggested that I contact you. They confirmed that Namecheap’s server meets the requirements listed for the theme and have reviewed everything on their end without finding any issues with the server setup. Could you resolve this issue? Additionally, are there any specific IP addresses related to the theme’s activation process that they should whitelist in their security system?
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
There’s a new version available for Advanced Custom Fields PRO plugin. Can you please release update. Also please consider header width customization.
Thanks
Hi,
Please check your support ticket. We have already contacted you and provided the solution.
Regards
Please check #20673
Hello Rainbow-Themes team,
I’m going to buy the Inbio theme for my personal page. Say me please can I create a multilingual website with WP Inbio theme (two languages)? It’s really important for me. Which plugin would you recommend to use for that? Is this theme compatible with Polylang plugin?
Kind regards, Dmitry
Hello Dmitry,
Thank you for your interest in the Inbio theme!
Yes, you can create a multilingual website with the Inbio theme. While we recommend using WPML for the best compatibility and features, you can also use Polylang.
If you face any style mismatches or need adjustments, our support team will be happy to assist you. Let us know if you have any further questions!
Best regards, Rafekul
Thank you for your responce. Let me please one more question. Is it possible to create multi-page site with your Inbio theme? (I think yes using the Elementor buider).I liked your design and I’d like to use your elements on the several separate pages on the domain.
Regards, Dmitry
Dear Dmitry,
Thank you for your continued interest in the Inbio theme!
Yes, absolutely! You can create a multi-page website using the Inbio theme with Elementor. Our theme includes a variety of pre-designed inner pages such as Blog, Shop, About, Pricing, and many more, making it easy for you to build and customize multiple pages on your domain.
If you need any assistance during setup, feel free to reach out. We’re happy to help!
Best regards, Rafekul
Thank you very much, I’m happy of your response. I’ll buy this theme in a few next days.
Happy to hear that! If you need any help, our support team is ready to assist you. Go ahead with confidence!
support is very very slow! I’m waiting for response for more than 3 days!
Please response and check my Ticket #19583
Hi,
Please check your support ticket. Your issue is already solved.
Regards
Its been 3 days. I am not getting any response please check support ticket #19550.
Thank you for following up and apologies for any inconvenience caused. We’ve been experiencing a high volume of support requests, which has led to longer-than-usual wait times. Additionally, we do not provide support on weekends, and that further contributes to our response time.
Rest assured, we’ve located your support ticket (#19550) and are actively working to address it as soon as possible. We appreciate your patience and will keep you updated with any progress.
Still Waiting for response.
Hi,
Please check your support ticket. Your issue is already addressed.
Regards
Kindly check #19402. it’s been 3 days
Hi, Our support team already contacted you, please check your support ticket.
It was 24 hours back and I’ve submitted the required details and now waiting for your response. I think you should improve support time at least in working days. NVM, don’t forget to check and reply for the same. Thanks
Hi,
Please check your support ticket. Your issue is already solved.
Regards
Hi, good day.
Can I use a single license for all our the staff in my company? For example, for a company named ABCD Enterprise:
john.abcdenterprise.com nick.abcdenterprise.com peter.bcdenterprise.com
If this is possible, I will purchase now. Thank you
Hi Thevarajah,
Thank you for your question and interest! According to Envato’s licensing policy, a single license is valid for one domain or end product. For multiple subdomains (e.g., john.abcdenterprise.com, nick.abcdenterprise.com), you’ll need to purchase a separate license for each.
Let me know if you have any other questions!
Best regards, BM Rafekul Islam
Please let me know how many staff or subdomains you plan to use the theme for?
Hi, your theme looks great. We were thinking of changing our business cards to digital, but we have no idea about purchasing a license for all the staff. We have more than 25 marketing staff in our company.
Could you please advise us on how to proceed?
Hi Thevarajah,
Thank you for your kind words about our theme! We’re excited to hear that you’re considering using it for your team.
Since you have more than 25 marketing staff and are looking to purchase multiple licenses, we’d love to offer you a special discount. Please send us an email at rainbowit10@gmail.com, and our manager will provide you with a tailored offer for a bulk purchase.
Looking forward to assisting you!
Best regards
Hi Can you solve my problem to install the theme of Main Demo Light. i follow the instruction but the results is not working . can you help me. i message you into support chat. please update me if okay. thank you.
[ERROR] Failed to import “placeholder.png” (Media) [ERROR] Failed to import “sr-cta-1” (Media) [ERROR] Failed to import “sr-designer” (Media) [ERROR] Failed to import “brand-1” (Media) [ERROR] Failed to import “brand-2” (Media) [ERROR] Failed to import “brand-3” (Media) [ERROR] Failed to import “brand-4” (Media) [ERROR] Failed to import “brand-big-03” (Media) [ERROR] Failed to import “brand-big-04” (Media) [ERROR] Failed to import “brand-big-05” (Media) [ERROR] Failed to import “brand-big-06” (Media) [ERROR] Failed to import “brand-big-01” (Media) [ERROR] Failed to import “brand-big-02” (Media) [ERROR] Failed to import “cta-1” (Media) [ERROR] Failed to import “doc-about” (Media) [ERROR] Failed to import “doc-banner-final” (Media) [ERROR] Failed to import “chm-01-min” (Media) [ERROR] Failed to import “chm-02-min” (Media) [ERROR] Failed to import “chm-3-min” (Media) [ERROR] Failed to import “chm-04-min” (Media) [ERROR] Failed to import “CTA (1)” (Media) [ERROR] Failed to import “about-doctor” (Media) [ERROR] Failed to import “Inbio-Banner-image” (Media) [ERROR] Failed to import “image-9” (Media) [ERROR] Failed to import “image-17” (Media) [ERROR] Failed to import “image-19” (Media) [ERROR] Failed to import “image-22” (Media) [ERROR] Failed to import “contact” (Media) [ERROR] Failed to import “image-14” (Media) [ERROR] Failed to import “image 15” (Media) [ERROR] Failed to import “image 16” (Media) [ERROR] Failed to import “image 17” (Media) [ERROR] Failed to import “image 18” (Media) [ERROR] Failed to import “image-21” (Media) [ERROR] Failed to import “image-6” (Media) [ERROR] Failed to import “image-10” (Media) [ERROR] Failed to import “image-11” (Media) [ERROR] Failed to import “image 12” (Media) [ERROR] Failed to import “image 13” (Media) [ERROR] Failed to import “profile-about-me” (Media) [ERROR] Failed to import “brands-21” (Media) [ERROR] Failed to import “brands25” (Media) [ERROR] Failed to import “man-lv” (Media) [ERROR] Failed to import “lawyer-laight-banner” (Media) [ERROR] Failed to import “back-to-top” (Media)
Hi johnmarkpantoja,
Thank you for reaching out and sharing the details of your issue. The errors indicate that some images were not imported due to PHP configuration limitations on your server.
Please create a ticket on our Support Center with your site details so our team can assist you in resolving this issue promptly. We’ll help you get the Main Demo Light installed correctly.
Thank you for your patience!
Best regards,
yes i already message into support please reply my message. thank you my Ticket #18762. thank you
BTW i message again into https://support.rainbowit.net/support/ again. can you check my message thank you the ticket number is #18766. 
hopefully you can fix. and i already send the wp-account. thank you
Hi Johnmark,
Thank you for reaching out to us, and we apologize for any inconvenience caused. We’ve noted your ticket (#18766) regarding the issue you raised, and we’re happy to confirm that your concerns have been addressed. The installation of the Main Demo Light Theme has been completed as requested.
If you have any further questions or need additional assistance, feel free to get in touch in our support channel.
Best regards, Arnob Rabi Rainbow-Themes Support Team
Hi, sorry, if I deactivate licenses from my website is possible change domain ? Thank you
Hi zeroproject,
Thank you for your question.
Yes, if you deactivate the license from your current website, you can reuse it on a new domain. We have reset your purchase key now, so you are free to use it on any domain. If you face any issues during the process, feel free to reach out to us, and we’ll be happy to assist.
Thank you for choosing Inbio!
Best regards
Hi thank you, if possible install in my domain in folder example domain.com/demo and after customization move in root domain ? thank you
We allow specific test domains for staging purposes, such as those with extensions like `.dev`, `.test`, `.local`, and others listed below:
– .dev
– *.test
– *.local
– local.
– .staging
– staging.
– *.example
– *.invalid
– *.dev.css (DesktopServer)
– *.myftpupload.com (GoDaddy)
– *.cloudwaysapps.com (Cloudways)
– *.wpsandbox.pro (WPSandbox)
– *.ngrok.io (tunneling)
Thank you for your understanding.
Best Regards,
BM Rafekul Islam
Demo import problem, when I try to import new , its not working, showing older one.
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
I create a ticket about “white screen iissue”. the ticket number is #18610. “Advanced Custom Fields PRO” plugin create this problem. please solve my problem as soon as possiable
Hi Szrafi,
Thank you for reaching out to us, and we’re truly sorry for the inconvenience caused. We’ve noted your ticket (#18610) regarding the issue caused by the “Advanced Custom Fields PRO” plugin. Rest assured, one of our support team members is already reviewing your case and will provide a solution as quickly as possible.
We appreciate your patience and understanding as we work to resolve this for you. If you have any additional information or updates, feel free to share them directly on the ticket.
Best regards, Rainbow-Themes Support Team
The elementor plugin stopped loading. When I switch to another theme, it works; when I switch back, it does not.
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Does your theme not support WordPress version 6.7.1? I’ve been trying to install it for the past three days with no success. Initially, I encountered a license issue and created a support ticket for that. and you already solved it. Now, I’m facing a “file missing” error. I’ve installed all the required plugins and watched several videos about the InBio theme for guidance, but in this new version, the theme files seem disorganized.
I’m using the Softaculous app in my cPanel to install WordPress. Can you please help to resolve this issue? Otherwise, the theme will be a complete waste for me.
Hi szrafi76,
Thank you for reaching out and sharing the details of your issue. We’re sorry for the inconvenience caused.
It sounds like the issue might be related to selecting the wrong file for the WordPress theme installation. To resolve this quickly, please create a ticket on our support center, and our team will guide you through the installation process step-by-step.
Support center: https://support.rainbowit.net/support/
We’re here to help ensure everything works smoothly for you. Let us know once the ticket is created, and we’ll prioritize your request.
Thank you for choosing InBio!
Best regards, BM Rafekul Islam CEO, Rainbow-Themes
i solve this problem. thanks for reply
Hi szrafi,
Thank you for the update! We’re glad to hear you’ve resolved the issue. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help ensure you have the best experience with InBio.
Thank you again for choosing Rainbow-Themes!
Best regards, Arnob Rabi Rainbow-Themes Support Team
Hello. please respond to my support ticket fast! i have a deadline to meet.. ticket #18342
its been 12 hours already. i dont know why a comment should take this long!? time is priceless and we have important projects too…please respond.
ive asked you to respond on three different places. please respond i cant continue working on my project due to the theme issue.
i love your theme even with this issue. but i have to say you should definitely work on your customer service. people pay money and are expecting a service in return. if one comment takes days then this is not customer service.
Hello Marwan,
Thank you for reaching out. We sincerely apologize for the delay. As per our support policy, we do not provide support on weekends (Friday and Saturday), and our average response time is around 24 hours.
Please note that sending multiple messages in the same ticket pushes it down the queue in our system. We kindly ask for your patience as we work to resolve your issue.
We’re already looking into your request and will get back to you shortly. Thank you for your understanding!
Best regards, Rainbow-Themes Support Team
thank you for responding. ok now lets see how much time is takes to fix my issue.
sir you only asked for my website login credentials which you already did. and you acknowledged the problem. and said this will take some time due to your tasks!? and now you asked for my credentials again!!!?? to do what? why didnt you fix it the first time? its been 6 days already. im waiting 24h only after that i will raise a dispute with envato. this is not acceptable i will write my review also.
i will wait and see how this will turn out. after that i will write my full detailed review.
We understand your frustration and truly apologize for the delay. Please rest assured that we are investigating your issue, and your satisfaction is our top priority.
If we’re unable to resolve it, we’ll provide you with a full refund. Thank you for your patience, and we’ll get back to you soon.
thats what im saying. you dont have to refund me. i love you guys and i know ur work is great. im just saying lets do it fast. either refund me so i can buy your other theme. or just switch them up they are the same price..i just need to start working and finish this project fast my client is really not happy with me…ASAP PLEASE.
Thank you for your kind words and understanding. We truly appreciate your patience.
It’s currently 2:10 AM here, and our office hours start at 9:00 AM. Rest assured, we will address your issue as soon as our team is back in the office.
Thank you again for your patience and support.
lovely. exactly what i need to see. customer support who can really get things done. thank you sir.
Hi Marwan,
Thank you for your updates and feedback. We’re glad to see that one of our support team members has already addressed your ticket and provided a solution. We truly appreciate your patience and understanding throughout the process.
If there’s anything else you need or further assistance required, please don’t hesitate to reach out. We’re always here to help and ensure your experience with our theme remains excellent.
Thank you for choosing Rainbow-Themes!
Best regards
This is unacceptable!! are you calling this a “solution”? im sorry but it is not. and i dont like the fact that you consider it one.
i cant believe this! you downgraded me to version 2.6.0 + downgraded my wordpress version also!!! effecting my seo!!! this is horrible. i demand full refund right now.
i cant believe you did that…thats not honest work. i want full refund now. you should have told me what you did instead of just saying “you fixed it”
do i have to wait for a day or two before i get a response?
i dont know why should a simple thing take days and weeks. look at the comments. all people are COMPLAINING about ur customer service. check your other themes too. SAME THING. people are complaing about simple issue that u can fix but yet u choose to do this. unbelievable. sad.
Hi Marwan,
Thank you for your feedback and understanding. We’ve processed your refund for the InBio theme so you can purchase HiStudy separately. Keeping the licenses separate ensures smooth updates and proper support for both products.
If you need help with the purchase or anything else, feel free to reach out—we’re here to assist!
Best regards, BM Rafekul Islam CEO, Rainbow Themes
Hello. let me explain to everyone what happened. first i purchased this theme and then i had a minor issue as im a amateur wordpress developer. i contacted support and they were actually very helpful + respectful BUT it was ME who missed up. i didnt understand the steps the told me to do. they entered and fixed it. i screwed up again. i blamed them. they fixed it again AND when i asked them too buy the other theme they accepted. in my book this is honest work. this is integrity. i love that. i respect that. i already know ur high quality work so im going to buy ur other theme now. thank your mr.BM Rafekul Islam.
Hi Marwan,
Thank you for your thoughtful explanation and for your kind words. We’re really glad to hear that the support you received was helpful and respectful, and we appreciate your understanding in the matter. We’re always here to assist you, and we’re thrilled to know you’re continuing to trust us for your future theme purchases.
If you need anything else, don’t hesitate to reach out.
Best regards, Arnob Rabi Rainbow-Themes Support Team
I bought this theme today. When I activate the demo, then wordpress want the purchase code. when I tried to active with the purchase code, WordPress said, “No valid request method works for license checking.” I created a ticket. The ticket number is #18505. Why is your service so bad? This theme is not free. and I am not joking. immediately fix this problem. I read all comments on this page. don’t dealy to fix it. Otherwise, you should return my money.
Hi szrafi76,
We’re sorry for the inconvenience caused. We recently made updates to our licensing site, so please try activating your license again now.
If the issue persists, kindly create a support ticket on our support center, and our team will assist you as soon as possible.
Thank you for your patience and understanding!
Best regards, Rainbow-Themes Team
Tried to activate the theme on my website but it says Invalid license code. I tried to raise a ticket but says. Error – 401 – cant-verify Cant Verify Purchase Code
Kindly help in flushing my purchase code
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
I can’t activate the theme nor can I install the Rainbow Elements as both are giving error. I have sent screenshots to the author but no response for more than 24hrs now. I am stuck as I can’t proceed with my website.
Hi KingSamAjayi,
Thank you for reaching out, and we apologize for any inconvenience caused.
To assist you better, could you please provide your ticket ID? This will help us locate your request and analyze the issue promptly.
Additionally, please note that our support team does not operate on weekends (Friday and Saturday), which might have caused a delay in our response. Rest assured, we prioritize all pending tickets as soon as regular support hours resume.
We appreciate your understanding and patience. Looking forward to resolving this for you quickly!
Best regards
Tickets #18294
This is 3days after I submitted a ticket, 4 days since I bought the theme yet I can’t use it. This totally a bad experience
Hi KingSamAjayi,
Thank you for your patience, and we truly apologize for the delay and any inconvenience caused.
I understand your frustration, and I assure you that your issue is a priority for us. It’s currently 1:30 AM here, but I will personally look into your ticket first thing tomorrow morning and ensure the issue is resolved promptly.
Thank you for your understanding, and I sincerely appreciate your patience as we work to provide a solution.
Best regards
Hi KingSamAjayi,
Thank you for your patience, and we apologize again for the inconvenience caused.
One of our support team members has already responded to your ticket (#18294) with detailed instructions to resolve the issue. Could you please check your ticket and follow the steps provided? If you still face any difficulties, feel free to reply to the ticket, and we’ll assist you further.
We’re committed to resolving this for you as quickly as possible. Thank you for your understanding!
Best regards
All the suggestions that were offered have already been tested, and none of them worked. I provided backend access in the initial message, so you can use it to try resolving the issue from your end. I’m really tired of this back-and-forth.
I just tried it now and it worked. It’s now activated. Thank you
The theme was activated which is my initial complaint, now I am trying to import the demo, the same cURL error is back. This is so unacceptable. You really really need to ensure this thing works well before publishing it to the public!
You promised to address my ticket yesterday. I waited patiently but nothing happened. Today is the 6th day I purchased the theme and you have still not yet solved my issue so I can move on to actually use the theme. How long do I have to wait?
Hi KingSamAjayi,
We sincerely apologize for the inconvenience caused and understand your frustration. Kindly note that the comment section is reserved for pre-sales questions, while our dedicated support center handles technical issues. We kindly request your patience and recommend following the instructions provided by our support team.
Rest assured, I will personally review your ticket tomorrow morning and ensure we provide a final solution promptly. We truly appreciate your understanding and cooperation.
Thank you for your patience.
Best regards, BM Rafekul Islam Support Team | Rainbow Themes
I have updated Elementor to version 3.25.7 but the editor won’t open!! I have installed the latest version of the theme 3.0.2 and the rainbow-elements.6.1 plugin.
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Installing Plugin: Rainbow Elements Downloading installation package from https://rainbowit.net/themes/inbio/demo/plugins/rainbow-elements.6.1.zip…
Download failed. Not Found
I cannot install it.
Thank you for bringing this to our attention.
We’ve fixed the issue with the core plugin update. Please check now and try updating again. If you encounter any further issues, feel free to let us know, and we’ll be happy to assist you.
Best regards
Rainbow-Themes
I have tried to import a design and is not working.
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
