Hi, I bought this theme but I can’t install it. Do you happen to have a tutorial on YouTube to teach me how to install this theme on WordPress?

Hi, Just bought the theme. I am trying to get the furniture demo. I don’t see it. I downloaded it and think I did everything correctly. Can you help.

www.brownstonewood.com

My product thumbnail in product page is ok. But in some products when I try to add to cart, the thumbnail image disappears. What is the problem.

Hi there, I don’t find the option to ad video in gallery for product page. Could you please help me to find it or add the function. Because it is very important for ecommerce site.

Hi, just bought Merto theme and curious about where do I activate a license like some othes themes required?

Hello Team,

When I do payment test, I don’t see the card fields show on checkout page.

I installed plugin Stripe payment.

Thanks

hello, please how can i change this text

“All Categories” in ts-search-by-category “Shop by Categories” in vertical-menu-heading

Hello, How do I edit the headers, i want to be able to change the logo on the default header, i can see where you edit the footer but the headers are not editable.

Hi

I came across the Merto theme demo (https://demo.theme-sky.com/merto/) and I’m interested in knowing if the functionalities shown in the demo, such as Flash Deals, Best Selling,New arrivals , From Our Blog and other things which are shown in demo, are included as part of the theme purchase for $13.

Additionally, if there are any specific customization requirements needed to fully replicate these features, could you provide more details on the additional costs involved? I would appreciate understanding whether these features are available out-of-the-box or if custom development is required for Flash Deals, Best Selling,New arrivals , From Our Blog

Hello, a few days ago we purchased this template and started working on one of the example products to check the design, but we can’t edit the description. We thought it might be a caching issue, but after clearing the cache, the problem persists.

Here’s what happens: we go into the product description, make a change, and then preview it, but the changes are not reflected. If we delete all the content in the description, it disappears. However, when we input any random text, the default description reappears. Could you please explain what is happening?

i need help with installation

When uploading different sizes of product images, the gallery is spreading in height. Is it possible to fix this somehow?

Subject: Issue with Theme Functionality – Unable to Modify Logo and Colors

Ticket Description:

Dear Support Team,

I recently purchased your theme [insert theme name] and I am encountering several issues with its functionality. Specifically, I am unable to make changes to the theme options, such as modifying the logo and changing the color settings. These options are not responding or updating as expected.

Details of the issue:

Unable to upload or change the logo from the theme options. Color settings in the theme customization section are not applying or saving. Other theme options are also not working as expected. I have tried the following troubleshooting steps:

Cleared cache and cookies. Disabled all other plugins to rule out conflicts. Ensured that my WordPress version and theme are up to date. Despite these steps, the issue persists. Could you kindly assist me in resolving this as soon as possible? Please let me know if you need any additional information or access details to investigate further.

Thank you for your prompt attention to this matter.

Hi, Lovely Theme, by the way.

I am finding it hard to remove the border around the TS product lists. How do I achieve this?

Hello,

There is no ability to edit the product page. When we navigate to the product page, there is only option to edit the product itself, but not the page it is displayed ad.

There is also no product page under pages nor posts directory.

Where and how can we edit the product landing page ?

Best regards, Alex

Hi,

I’m receiving a notification that the Merto Child theme contains outdated WooCommerce template files, which may cause compatibility issues with the latest WooCommerce version.

Could you advise on how to update these files or provide an updated version of the theme?

Looking forward to your guidance.

Best regards, Joas

When I upload image in product gallery on single product page. But it shows that it doesn’t support mp4 format. Is there any other option. Please let me know.

How change header height? How change default search text “Search for products”?

Hello,

I’m reaching out because I don’t know where or how I can edit the Header area of my website. In the Theme Options – Header section, I can’t find the style settings. I would like the header on all pages to display, from left to right, first the logo and then the primary menu. Currently, the menu appears below the logo.

My website is www.magenfra.cl.

Thank you in advance!

I found the following message regarding woo-commerce template and need update of the theme “merto/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0,” Please provide me with necessary information/update.