Hi Friend,

We’re back in the office after the weekend and are processing the tickets in order. Your ticket has been checked and responded to by our team, now you can review the response in your ticket.

Thank you for your understanding, and we truly appreciate your patience.

Hi friend,

The Bulk Quick add is available for versions 6.6.2 and above; however, we are unable to assist you in setting it up according to B2B viewer conditions. Sorry for this inconvenience.

Thank you so much.

Hi there, For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Images would expedite the process a lot. Our technical team will review your request and get back to you soon.

Hi there, Yes, we do offer customization services. Please feel free to contact us via this link: https://halosoft.ticksy.com/submit/ . Our technical team will check and get back to you soon. If you have any questions, please feel free to let us know.

Hi there, Thank you so much for your kind words and for loving our theme! Yes, it is possible to use text and a table for the Size Guide. Please open a ticket in our support system here: https://halosoft.ticksy.com/submit/ . Our team will assist you accordingly. Thank you!

Hi Friend,

Thank you for letting us know,

Regarding your issue, our technical team needs to log in to your store to check and assist you. Please open a ticket in our support system here: https://halosoft.ticksy.com/submit/. Our team will assist you accordingly.

Don’t forget to grant login permission. Thank you so much!

Hi there,

Thank you for reaching out to us,

All features you see in the demo can be set up by following the documentation provided. You will only need to use a third-party app if you want to expand and add functionalities that are not available in the theme by default.

Thank you for the quick reply. Do you have a clearly readable list of all feature of this theme? I also would like to know Shopify Marketplace Connect app works with this theme?

To gain a clear understanding of our theme’s functionality and features, you can explore Ella documentation here: https://halosoft.gitbook.io/ella-documentation

Regarding the Shopify Marketplace Connect app, we haven’t integrated it with Ella before. However, most apps on the Shopify App Store are compatible with the Ella theme. If you wish to integrate this app into Ella, we recommend contacting the app’s support team for more details.

If you have any further questions, please feel free to let us know!

Hi there,

It is very strange, we tested it on our demo and it works well. Let us deeply check on your store. Please open a ticket at our support system: https://halosoft.ticksy.com/submit/ . Images would expedite the process a lot. Our technical team will review your request and get back to you soon.

Don’t forget to grant login permission for us. Thank you so much.

Thank you,

I have opened a ticket .

Kind regards

Hi Friend,

You need to unzip the theme package first.

- Download the package from themeforest.net (the package is in zip format).

- Unzip the package you’ve just downloaded.

- Find this file: ella-6.7.1-theme-source.zip in the folder Ella Shopify 6.0, then you just need to upload ella-6.7.1-theme-source.zip file to your Shopify store.

lol figured it out

Recently, we have not released any theme source. We only removed some promotions from our website.

Hi there,

Thank you for reaching out! You can contact us via email at support@halothemes.com for any pre-sale questions you may have.

Already done, kindly check it

Hi Friend,

Thank you for reaching out and sharing your feedback. We appreciate your kind words about the theme and understand that sometimes purchases can happen by mistake.

Regarding your refund request, we’d like to clarify that, according to Envato’s refund policy, refunds cannot be issued in cases where:

_You purchased the item by mistake.

This policy ensures fairness for both buyers and sellers. You can review the full details here: https://themeforest.net/page/customer_refund_policy

That said, we’re here to assist you in making the most of the theme. The Ella theme offers over 30 homepage layouts, with 20+ additional layouts planned for future updates. The wide variety of layouts and sections allows for flexibility in creating a design that fits your needs.

For further assistance, feel free to open a ticket through our support portal: https://halosoft.ticksy.com/ . Our team is here to help.

Thank you for your understanding, and we look forward to supporting you.

Hi Halo themes, yes i read the evanto refund policy, and I’m eligible to get a refund.

As I have not dowloaded or used your product any of my domain. And i request for a refund withing the 30 days of purchase.

Please guide me how can i apply a a refund. I you need any additional details please feel free to ask.

Hi Vikash,

Menus and pages are data that is not available in the theme, you will need to follow Ella’s documentation below to set them up with your data:

- For menu: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu

- For pages: https://halosoft.gitbook.io/ella-documentation/page/how-to-create-a-page

Thank you so much!

Hi there,

Ella theme is built on the Shopify platform, and we do not have a version of Ella available for WordPress.

Thank you so much!

Hi friend,

Just to clarify: Quick view is the popup, not the page.

To remove “Input name” and “Input file”, please go to Theme settings -> General -> disable this option: https://prnt.sc/ws2Lyz0EBj7H

Please note that this setting will apply for the Quick view and Product page. If you want to keep it on Product page and just remove for Quick view, we don’t have the setting, but we can help you change in the code.

You can open a ticket at this link https://halosoft.ticksy.com/ to get our support if you have any other requests in the future.

Thank you so much.

Outstanding theme, and outstanding support. Thank you!

Hi Friend,

Thank you for reaching out to us,

If you want to change the Add to Cart button in the product page, you can go to Product Information -> Buy Buttons -> Add to cart action -> change color here: https://prnt.sc/JcznzNTeWgKP

If you want to change the Add to Cart button elsewhere, please don’t hesitate to contact us via this ticket https://halosoft.ticksy.com/submit/#100019003 . Our team will assist you soon.

yeah not really the color of the button but i’d like to get rid of the shadow, choose another style of button, plain flat rectangle, in product pages and everywhere else

Hi friend,

We supported this request via ticket # 3782124, you can keep in touch with us via your ticket.

Thank you so much.

Hi Friend,

Thank you so much for your kind words! We’re thrilled to hear that Dung was able to assist you effectively.

Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.

Thank you again!

you can send me reply at – ashishsharma2472000@gmail.com

hi team , did you check because i don’t receive any further email from you .

Hi Friend,

We’ve reviewed your store, but we’re not sure why your theme was suddenly deleted. We are investigating this further and send you an email with an update today.

Please don’t worry – we’ll do our best to help.

Hi Friend,

Thank you for reaching out to us,

Ella theme does not support one-click demo import. However, you can copy and paste the code to import the layout.

For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data

If you have any questions, please feel free to let us know.

Hi Friend,

To show the Size option on the Product Card, you go to Theme settings -> click Product card -> Set up for Product Card -> enable setting ‘Show size variants’ here: https://prnt.sc/j9NBuWS6JHPT

If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/

Don’t forget to grant login permission for us.

Thank you so much.