Hello,

There is no need to extend support in order to request latest versions of bundled plugins. In case you need immediate update of any bundled plugin you can contact us using this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

These errors don’t seem to be related to theme files. Also, they are regarding insufficient server resources. Please try setting memory_limit to 256M (or ask your hosting provider to help you).

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The errors that I shared is after i reverted the version back to an older WordPress version. when I updated to new version of WordPress, all that shows is a critical error. The memory is already 256.. it was raised that before the site was developed. They stated that this theme is not compatible with the newer version of wordpress. and will not update and I cannot edit or hit save with out it peaking memory on older version of wordpress. I made a clone of this site so I could test updating WordPress to the newest version several times. 5 out of 5 times of attempting to update even with any extra plugins like yoast etc just core plugins it critical errored. .

memory is 256 input vars is 3000 max file upload is 500 max memory limit is 768

is there any other server values you feel would be the issue.

We couldn’t reproduce this on our installation of the theme. The current version of the theme is working correctly with the latest version of WordPress (please see screenshot).

Please check if you have updated the theme and its plugins to the latest version listed in change log.

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The current version of Anwalt Core plugin is 1.2. Could you please add screenshot of your Appearance > Install Plugins section?

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All plugins are installed- there’s no mention about newer version of Anvalt.

The only mention is to update WP Bakery (I’m on version 6.4.1) seems like you never pushed any updates?

How can I attach screenshot here in the comments?

It should be listed as in screenshot. You can also find the anwalt-core.zip file on this path wp-content\themes\anwalt\includes\plugins and update it manually.

In case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi there,

Thanks for writing in! Please navigate to WPBakery > Role Manager and set your Post Types to Custom, there you will be able to check all pages and custom post types that you wish to edit with WPBakery.

When it comes to the license please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for taking an interest!

Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

For more info, take a look at this article: HTML Theme Versions

Do let us know if you have any additional questions.

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Hi there,

We are sorry that you’ve got this impression.

To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme. Our support agents will gladly help you to set up your website within our theme.

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Hi there,

Thank you for reaching us!

We are constantly working on updating all our themes and our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.

This theme works fine with the latest version of WordPress.

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Thank you very much for your immediate answer. One last question, can I customize the header to have the logo in the center? Is there an option?

Hi again,

There is no option to have the logo in the center.

Let us know if you have any additional questions.

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Hi there,

Please navigate to Appearance > Widgets and add your Search widget to the Header widget area.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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But is it possible to have the search icon on the Minimal Header?

Hi there,

As a Minimal header is specific this is not possible to add the Search on that type of header.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

You could enable Top bar and add your search over there perhaps.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! Within the latest update released you do have the latest version of the plugins that come bundled within the theme. So please check if you have updated the theme and its plugins according to our tutorial here.

Thanks.

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Hi there,

Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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All works perfectly!!! Thank you so much for AMAZING template!!! super fabulous template, design, interactivity, friendly interface! All in you template is absolutely perfect. I just love your work!!! hundred stars to you , Mikado team!

Hi there,

Thank you for your kind words! We are glad to hear that you enjoy using our theme.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for using our theme! Here is our article about where to find your purchase code.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello,

It seems like you need to update theme & plugins https://prnt.sc/r5rrfp. The latest theme version is 1.3 and the Core plugin is 1.1.1. We inspected your website and your theme version is 1.1 https://prnt.sc/r5rscr.

To update theme and plugins, follow the instructions from the article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

If you perform theme and plugins update as described, you shouldn’t have any issues. Also, the code that is displaying on your website is probably caused because your Core plugin or WPBakery are deactivated, so make sure after the update that you activate those plugins as well. Keep us updated

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Gentlemen, the error happens exactly when trying to update the plugin and the theme, after the update, it starts presenting the errors, and I am totally without access to the website and the wordpress panel

https://www.santanaadvocacia.com.br/

I need to resolve this immediately, as it is a site with a lot of investment in google adwords

Hi again,

Please update your theme and plugins by following these steps:

Download the latest theme .zip file from ThemeForest
Extract it and locate anwalt.zip
Extract anwalt.zip and locate the anwalt folder
Copy/Replace the contents of the anwalt folder to the /wp-content/themes/anwalt folder of your web site.

You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Hi there,

It is a bit hard to guess what might be the cause of this. It might be that you have a cross-origin issue so please take a look at our article about this.

https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters If you still encounter issues I would kindly ask you to submit a request at our helpcenter and our support team will be more than happy to help.

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Hello,

If you have any question, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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I managed to do reading “Complete Guide To Demo Import” from your website. Thx

We are glad you’ve managed to solve it.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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Hi,

Yes, the new version is in the download. If you updated the theme with Envato plugin or through admin panel you need to update Anwalt Core plugin manually. You can achieve that deactivating the all plugins from the list, then delete the Core plugin. After that navigate to the Appearance >> Installed plugins and install again Core plugin, then activate it. When you achieve Core plugins you can activate the other plugins.

On the other hand if you need to update the theme I suggest you to follow these steps:

1) Navigate to Plugins > Installed Plugins, find the following plugins: Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed and deactivate them.

2) Update the theme normally according to this article:

https://mikado.ticksy.com/article/14312

3) Delete the plugins: Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed.

4) You will see the following notification in your WP admin area, on the top:

“This theme requires CORE plugin.”

(You can also find the latest version of these plugins in Appearance > Install Plugins, assuming you have done the previous steps.)

5) Click install to install those plugins (Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed) and activate them afterwards.

It’s necessary to update the plugins as well because we release major update.

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Hello, thanks for the clarification. Unfortunately, even when we followed https://mikado.ticksy.com/article/14312 the settings have been lost. You can see by comparing here https://colombiaconnections.com/ what it should be to https://optimizeddevelopment.net/sucrerestore/ which is the updated version. How can we keep the changes that are shown in https://colombiaconnections.com/ when we update?

Hi,

How did you save your settings? Did you make backup? We sent you instructions how to update the theme without losing existing content or settings.

After update you need to open Mikado Options and click on save button: https://www.screencast.com/t/vGl6HiHnoU5k
Then all the settings will be there.

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Hello,

Yes, your tickets are located and answered by our support agent, so you could check response on ticksy.

Best, Mikado