294 comments found.
Hi, when will the latest theme updates be available to make it compatible with the new WordPress and WooCommerce? My site is full of warnings and errors.
Hello,
The current version of the theme listed in change log is compatible with the latest version of WordPress and with PHP 8.0.
You can also use the current version of the theme with the latest version of WooCommerce. As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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@Mikado-Themes
We own a licence for the Cocco theme and need an updated version of WPBakery how do we get that?
Hello,
Thank you for using our theme.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Thank You!
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Hello,
Does this theme fully support RTL (right-to-left) layout, especially for Arabic? Will the layout automatically flip when using Arabic as the site language (menus, headers, product pages, etc.)?
I plan to build a multilingual site in Arabic and French, so RTL compatibility is important for my use case.
Thank you for your confirmation!
Hello,
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
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Theme has not been updated since may 2024?
Hello,
The current version of the theme is compatible with the latest version of WordPress and with PHP 8. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
Also, the theme is supported and we will continue to update it when necessary.
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HI!
We have already purchased your theme, and our website https://babykids.pt is currently online. However, we are experiencing very slow performance.
We are willing to purchase extended support if that would help, but first, we need to understand if you can assist us in any way.
In short, we have detected a huge load on the database, but we cannot figure out the cause.
Could you help us?
Hello,
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved. Also you can check our article here as well as about the recent changes in GTMetrix.
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Hi Guys
I’m on the latest version of your template but Woocommerce is reporting out of date template files.
Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
cocco/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0,
cocco/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 9.4.0,
cocco/woocommerce/product-searchform.php
Could you please update your plugin.
Hello,
The theme is supported and we will continue to update it.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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Hi there,
I just noticed that you for some reason my account and my cart is not visible on Mobile view how to add.
Thank You
Hello,
You can add links to these pages a in a menu which you will set to be mobile menu. Unfortunately, there isn’t a widget area which will allow just icons to be added next to the mobile menu opener.
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Hello, will you update your template to last version of wordpress and woocommerce ? Best regards.
Hello,
We are constantly working on updating all our themes.
The current version of the theme is compatible with the latest version of WordPress and it will work with WooCommerce 9.x.
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Error on plugin installation page. After updating PHP 8.2, there was always an error on the plugin installation page.
Printscreen: https://1drv.ms/i/s!AmlMrV77pYZFj6NNuydpHgMEotIdnA?e=k5qJdhHello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First select “Free Themes and Plugins” and then choose “Qode Wishlist for WooCommerce” from the dropdown.
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Hello.
I updated the PHP version to 8.2, and then the homepage displays an error in the wishlist plugin
Printscreen: https://1drv.ms/i/s!AmlMrV77pYZFj6NMq1AdWJNUJOODXA?e=08mlfbHello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First select “Free Themes and Plugins” and then choose “Qode Wishlist for WooCommerce” from the dropdown.
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I am having another problem and that is that the product list link does not show any products. In the product category, how do I make it have a side bar and the same for the shop page and the single product page? thank you
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
For setting up sidebar please follow instructions this article
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Hi
When I try to make adjustments on my site, such as enabling or disabling features, uploading images, or any other content changes, I find that the settings are not saved correctly. For instance, when I enable an option and save it, upon reloading the page, it reverts to its original state (disabled). The same occurs when trying to upload images or modify any type of content.Hi,
Thank you for reaching us.
Please ask your hosting provider to check file permissions and make sure they are set according to WP specifications. It could also be caused by some 3rd party plugin.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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From mobile phones, the site does not have the cart icon at the top of the header. How can I enter it? Thank you
Hello,
Thank you for reaching us!
Please send us an email to this email providing your purchase code, and our team will take a look and assist you if possible.
Support
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Done
Support
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How do I update the theme?
Hello,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi Mikado-Themes,
do you have plans to update the theme. Files are outdated, Bakery PageBuilder is very old and we are still on WordPress 6.2.4 and need the latest version.
Thanks in advance kasenga
Hello,
Thank you for reaching us!
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme can be used with the latest version of WordPress. Also, you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello i have message like that but my theme is not registre for any domain can you please help what happen with that kind regards
This code was already used to register another domain. Please deregister your code there so that you can use it for registering here
hello any help
Hi there,
As we do not have enough information to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi, thanks for designing a great theme as yours.
Just wanted to bring to your attention the certain Woocommerce files appear to be outdated on the Cocco theme. We’re receiving a message on the dashboard saying that.
Secondly, the WPBakery plugin is also outdated and according to a web application firewall, it’s current version has a vulnerability.
Truly appreciate your attention on this, and we look forward to seeing an update on Themeforest for the theme soon.
Thanks very much again, and kind regards.
Hello,
Thank you for reaching us! The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
In the meantime please check the article in this link. You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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The drop-down menu to select the region at the time of checkout stopped working
Hello,
This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins, clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I did this two days ago but got no response. What is the normal waiting period? I’ve been losing all my customers since last Friday.
Our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello, Is there any way to update the blog titles to h1? They are now h2… Much appreciated
Hello,
Unfortunately this cannot be changed through theme options. If you want to set title heading differently then you will need to edit our theme files. You can submit a ticket at our Help Center, and our support agents will let you know the path to the files you should edit.
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how to edit the phone # on top bar? and how to remove Search Bar on the top?
I need help for the newly purchased theme. but I can’t summit a ticket on your site. help.
Hello,
The content of top bar and header widget areas can be edited in Appearance > Widgets. You can find more info in the documentation in this link.
Please note that the theme won’t be added to the “Supported Items” dropdown until you submit a ticket for it first. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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